AI Safety Tools, Diversity in IT, Voice Tech Risks, and RMM Market Shifts

Business of Tech: Daily 10-Minute IT Services Insights

The episode opens with a focus on Anthropic's new tool, Clio, which is designed to enhance AI observability by identifying threats and unknown harms associated with its AI chatbot, Claude. Clio has already proven its utility by detecting a coordinated spam network attempting to manipulate search engine optimization. Anthropic aims to share Clio's methodologies with other AI labs to promote safer AI practices, emphasizing the importance of governance frameworks for service providers offering AI solutions.

The episode also delves into the ongoing challenges of diversity within IT leadership. Host Dave Sobel presents data from a recent survey that reveals little change in the demographic makeup of IT leadership, with a significant majority being white and male. Despite some tech workers believing their workplaces are making strides in diversity, equity, and inclusion, the statistics indicate that progress has been slow. The discussion highlights the need for continued monitoring of these demographics to assess the effectiveness of DEI initiatives, especially as budget cuts and leadership support wane.

In a segment titled "Experts Warn," the podcast addresses the misuse of AI technologies in disinformation campaigns, specifically referencing Eleven Labs' AI voice generation technology being used in a Russian influence operation. This incident underscores the potential risks associated with generative AI, as well as the growing concerns among business leaders regarding AI fatigue and burnout. Sobel notes that while many organizations are exploring AI solutions, they often lack clear guidelines for implementation, which can lead to challenges in managing employee use of these tools.

Finally, the episode concludes with a significant market shift in the remote monitoring and management (RMM) sector, where Kaseya has overtaken ConnectWise as the leading provider. Sobel discusses the implications of this change, including Kaseya's aggressive pricing strategies and the potential risks associated with their approach. He encourages service providers to evaluate vendors based on sustainable innovation and customer satisfaction rather than just market share. The episode wraps up with a call for organizations to establish comprehensive strategies for AI implementation, ensuring that they remain competitive while effectively managing the associated risks.

Four things to know today

00:00 AI Observability Gets Real: Anthropic’s Clio Detects Threats and Offers a Blueprint for Safer AI

03:09 Same Story, Different Quarter: IT Leadership Still Struggles With Diversity

05:25 AI Voices, Burnout, and Big Bets: Why Guardrails and Guidance Are Your Best AI Tools

10:00 Big Shift in RMM: Kaseya Tops ConnectWise, But Can They Hold the Crown?

Supported by: https://www.huntress.com/mspradio/

https://tdsynnex.com/StreamOneIon

All our Sponsors: https://businessof.tech/sponsors/

Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/

Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/

Support the show on Patreon: https://patreon.com/mspradio/

Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech

Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com

Follow us on:

LinkedIn: https://www.linkedin.com/company/28908079/

YouTube: https://youtube.com/mspradio/

Facebook: https://www.facebook.com/mspradionews/

Instagram: https://www.instagram.com/mspradio/

TikTok: https://www.tiktok.com/@businessoftech

Bluesky: https://bsky.app/profile/businessof.tech