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Exploring Agentic AI: Revolutionizing Automation and Decision-Making in Business with Krishna Tammana
Manage episode 470407404 series 2555839
Agentic AI is emerging as a transformative technology that builds upon the advancements of large language models (LLMs). Unlike traditional conversational AI, which primarily provides answers to user queries, agentic AI takes it a step further by enabling autonomous actions based on those answers. This capability allows businesses to automate processes with greater precision and speed, effectively acting as human agents. The conversation delves into the implications of this technology, particularly the balance between leveraging its capabilities and managing the risks associated with confidently incorrect information.
The discussion highlights the importance of accountability in decision-making processes. While traditional AI systems can provide answers that may be wrong, the shift to fully autonomous decision-making raises concerns about who is responsible for those decisions. The approach suggested involves automating only low-risk tasks where confidence in the AI's output is high, while still allowing human oversight for more complex or critical decisions. This careful balance is crucial to mitigate potential business risks associated with erroneous automated actions.
Several use cases for agentic AI are explored, showcasing its potential across various sectors. In marketing, for instance, an agent can streamline the home-buying process by filtering properties based on user preferences before human involvement is necessary. In the financial sector, autonomous agents can manage loan collections by reaching out to customers through their preferred communication channels, thereby increasing efficiency and reducing the need for human intervention. These examples illustrate how agentic AI can enhance customer experiences while also improving operational efficiency.
To successfully implement agentic AI, businesses must prepare their backend systems and data. This includes ensuring that APIs are available for order and inventory systems, as well as limiting the data accessible to the AI to mitigate risks. Additionally, businesses need to establish analytics to monitor the performance of these autonomous agents, ensuring that they meet customer satisfaction and operational goals. By addressing these foundational elements, organizations can effectively harness the power of agentic AI while minimizing potential pitfalls.
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Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech
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1613 פרקים
Manage episode 470407404 series 2555839
Agentic AI is emerging as a transformative technology that builds upon the advancements of large language models (LLMs). Unlike traditional conversational AI, which primarily provides answers to user queries, agentic AI takes it a step further by enabling autonomous actions based on those answers. This capability allows businesses to automate processes with greater precision and speed, effectively acting as human agents. The conversation delves into the implications of this technology, particularly the balance between leveraging its capabilities and managing the risks associated with confidently incorrect information.
The discussion highlights the importance of accountability in decision-making processes. While traditional AI systems can provide answers that may be wrong, the shift to fully autonomous decision-making raises concerns about who is responsible for those decisions. The approach suggested involves automating only low-risk tasks where confidence in the AI's output is high, while still allowing human oversight for more complex or critical decisions. This careful balance is crucial to mitigate potential business risks associated with erroneous automated actions.
Several use cases for agentic AI are explored, showcasing its potential across various sectors. In marketing, for instance, an agent can streamline the home-buying process by filtering properties based on user preferences before human involvement is necessary. In the financial sector, autonomous agents can manage loan collections by reaching out to customers through their preferred communication channels, thereby increasing efficiency and reducing the need for human intervention. These examples illustrate how agentic AI can enhance customer experiences while also improving operational efficiency.
To successfully implement agentic AI, businesses must prepare their backend systems and data. This includes ensuring that APIs are available for order and inventory systems, as well as limiting the data accessible to the AI to mitigate risks. Additionally, businesses need to establish analytics to monitor the performance of these autonomous agents, ensuring that they meet customer satisfaction and operational goals. By addressing these foundational elements, organizations can effectively harness the power of agentic AI while minimizing potential pitfalls.
All our Sponsors: https://businessof.tech/sponsors/
Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/
Support the show on Patreon: https://patreon.com/mspradio/
Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech
Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com
Follow us on:
LinkedIn: https://www.linkedin.com/company/28908079/
YouTube: https://youtube.com/mspradio/
Facebook: https://www.facebook.com/mspradionews/
Instagram: https://www.instagram.com/mspradio/
1613 פרקים
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