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תוכן מסופק על ידי Frank Sennett and Crain's Chicago Business. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Frank Sennett and Crain's Chicago Business או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX


1 #697: Building the total experience for customers with AJ Joplin, Forrester 24:10
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אהבתי24:10
Does your AI-based interface talk to customers the way a real person would or is it tech for tech’s sake? We are here at Forrester CX in Nashville, TN and hearing all about the latest insights and ideas for brands to create better experiences for their customers. Agility is less about bolting on new features just because the tech is available and more about making tomorrow’s experiences feel intuitive and natural to the end customer using them. Today we’re diving into designing for the future of experiences with AJ Joplin, Senior Analyst at Forrester. About AJ Joplin AJ is the lead analyst for Forrester’s research on experience design (XD), design organizations, and design leadership. Helping XD and customer experience (CX) leaders develop and deliver on research-based strategy is AJ’s professional passion. She has observed that the most effective organizations combine clear purpose with the right people and leverage systems to clarify decision-making, prioritization, and workflows. AJ also has years of workshop facilitation experience in human-centered design and design thinking. Using her professional coaching skills, AJ bring clients through ambiguity and into alignment on what matters and what’s next. Resources Forrester: https://www.forrester.com https://www.forrester.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 " Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Crain's Daily Gist
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תוכן מסופק על ידי Frank Sennett and Crain's Chicago Business. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Frank Sennett and Crain's Chicago Business או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Get a head start on your workday with the stories that matter most. Listen to our roundup of essential Chicago headlines and analysis from Crain’s reporters and host Amy Guth.
…
continue reading
666 פרקים
סמן הכל כלא נצפה...
Manage series 2393551
תוכן מסופק על ידי Frank Sennett and Crain's Chicago Business. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Frank Sennett and Crain's Chicago Business או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Get a head start on your workday with the stories that matter most. Listen to our roundup of essential Chicago headlines and analysis from Crain’s reporters and host Amy Guth.
…
continue reading
666 פרקים
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Crain's Daily Gist

1 07/11/25: Chicago deep-dish pizzerias go wide 23:43
23:43
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אהבתי23:43
Two Chicago deep-dish chains want to expand nationally . Crain’s restaurants reporter Brandon Dupré talks with host Amy Guth about their plans and economic factors in the pizza business. Plus: Walgreens shareholders approve private-equity buyout, Ferrero is buying WK Kellogg in $3.1 billion deal, developers reveal new "scaled down" plan for Lincoln Yards site and new owner of Wacker Drive tower floats hotel conversion plan.…
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Crain's Daily Gist

1 07/10/25: Sales surge for Chicago's most premium homes 50:47
50:47
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אהבתי50:47
Crain’s residential real estate reporter Dennis Rodkin and host Amy Guth discuss the latest news from the local market, including record-breaking sales in Chicago's higher housing tier and Cook County’s push for affordable modular homes. Plus: Office demand freefall resumes as downtown vacancy reaches a new record high, Rivian's micro-EV spinoff valued at $1 billion, Blue Cross parent renames Medicare offerings following Cigna deal and CME debates the meaning of "trading floor" as $2 billion trial gets underway.…
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Crain's Daily Gist

1 07/09/25: Restaurants ditch the pricey cocktail 22:51
22:51
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אהבתי22:51
Looking to woo value-hungry customers, some Chicago restaurant operators are dropping $20 cocktails. Crain's restaurants reporter Ally Marotti talks about the latest hospitality pivot with host Amy Guth. Plus: NASCAR is negotiating with city officials on its Chicago return, Notre Dame loses protection from endowment tax in GOP bill, Monroe Capital invests $100 million in NFS Capital and American Airlines goes back to court to stop gate shuffle at O'Hare.…
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Crain's Daily Gist

1 07/08/25: Long-running CME class action goes to trial 20:46
20:46
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אהבתי20:46
CME Group faces former pit traders as its $2 billion trial gets underway . Crain’s finance reporter Mark Weinraub talks with host Amy Guth about the trial that will decide if traders will be compensated for the shift to screen-based trading. Plus: Baxter names a new CEO, Ald. Walter Burnett in the running to lead the Chicago Housing Authority, BlackRock to buy real estate firm with $7.3 billion in assets and Chicago area ranks among nation's most expensive rental markets.…
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Crain's Daily Gist

1 07/04/25: Northwestern navigates federal scrutiny 22:54
22:54
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אהבתי22:54
Northwestern’s president is set to again appear in front of Congress this summer. Crain’s reporter Brandon Dupre talks with host Amy Guth about the university and other higher ed institutions in the crosshairs of the Trump administration and congressional Republican leaders. Plus: Pritzker signs bill cracking down on pharmacy benefit managers, CBRE lures office leasing team from its new Chicago landlord, Rivian slows EV output to prep for model change and optimism among Illinois business leaders takes a nosedive.…
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Crain's Daily Gist

1 07/03/25: Live like Michael Jordan — for $15,000 a night 32:42
32:42
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אהבתי32:42
Crain’s residential real estate reporter Dennis Rodkin talks with host Amy Guth about the local housing market, including how the Highland Park former homes of Michael Jordan and Scottie Pippen are now on Airbnb. Plus: Fulton Market landlord defies office market struggle with big refi; CommonSpirit commits $6M to mental health efforts in Chicago; developer buys distressed Oak Brook office complex and plans revamp; and Tempus AI plans $650M note sale to pay down debt.…
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Crain's Daily Gist

1 07/02/25: Ken Griffin’s latest splurge 16:43
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אהבתי16:43
Citadel's Ken Griffin breaks Sotheby's record with bids for two Civil War-era documents. Crain’s Laura Turbay discusses with host Amy Guth. Plus: An audit reveals Chicago blew through a key budget reserve in 2024, Gov. Pritzker selects former deputy governor Christian Mitchell for running mate as Lt. Gov. Stratton raises $1M in U.S. Senate bid, Shore Capital targets food and beverage deals with $450 million fund and a Chicago investor buys Tribune Tower retail space.…
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Crain's Daily Gist

1 07/01/25: A look at Gov. Pritzker's record 26:26
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אהבתי26:26
Gov. Pritzker’s numbers tell a mixed story of his record so far as he seeks a third term. Crain’s reporter John Pletz discusses with host Amy Guth. Plus: Rivian cuts more than 100 salaried jobs in Normal, hospital staffer slams cuts at former Ascension hospitals as Illinois senators step up oversight, a jury awards nearly $60 million in trial over waste-hauling technology and a trading firm is poised to leave its troubled Loop tower home for the Old Post Office.…
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Crain's Daily Gist

1 06/27/25: Where Chicago's restaurateurs are placing their bets 24:23
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אהבתי24:23
Reporter Ally Marotti talks with host Amy Guth about restaurant business news including Potbelly's turnaround plan, Chicago chefs betting on casino dining, and the first restaurant with direct access to The 606 trail. Plus: Brandon Johnson faces fresh ethics scrutiny after lobbyist donation, Walgreens beats Wall Street expectations ahead of sale to Sycamore Partners, New York firm buys distressed Wacker Drive tower at massive discount and MCA Chicago announces its next board chair.…
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Crain's Daily Gist

1 06/26/25: Home prices in Chicago keep climbing 37:03
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אהבתי37:03
Crain’s residential real estate Crain’s reporter Denns Rodkin talks with host Amy Guth about local housing market news including how Chicago-area home prices are rising at four times the nation's . Plus: AI gold rush fuels ComEd crackdown on data center speculators, push for mandatory security cameras puts City Hall at odds with biz and the ACLU, three suburban Mariano's set to close and a lakefront hotel goes up for sale as either a hospitality or a housing bet.…
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Crain's Daily Gist

1 06/25/25: Illinois' research university scientists left reeling 24:54
24:54
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אהבתי24:54
The Trump administration’s federal cuts that have gutted grants threaten the work of Illinois researchers . Crain's contributor Judith Crown talks with host Amy Guth about the potential long-term impacts of such funding cuts. Plus: Gov. Pritzker to announce he's running for a third term; Ronald McDonald House buys neighboring Streeterville property and eyes expansion; GE HealthCare and Stanford Medicine renew partnership to push total body scanning tech; and McDonald’s and Krispy Kreme end partnership over cost issues.…
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Crain's Daily Gist

1 06/24/25: Oberweis Dairy's 'aggressive' expansion plans 18:28
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אהבתי18:28
A year ago, Oberweis Dairy was in bankruptcy. Now it's expanding. Reporter Ally Marotti talks with host Amy Guth about the ice cream brand’s next chapter. Plus: Northern Trust reportedly approached by Bank of New York Mellon about merger, American Bar Association sues Trump over alleged "intimidation" of law firms, a big West Loop apartment tower up for sale and Berlin Packaging to move HQ to Merchandise Mart.…
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Crain's Daily Gist

1 06/20/25: Changes coming for the top of iconic Chicago tower 14:39
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אהבתי14:39
A new view is coming to the former John Hancock Center’s old Signature Room space . Crain’s commercial real estate reporter Rachel Herzog discusses with host Amy Guth. Plus: United and other airlines suspend some Middle East flights as tensions rise, McDonald's settles Byron Allen's $10 billion ad discrimination lawsuit, study finds Illinois home insurance rates jump 60% in six years and Jefferson Park staple Gale Street Inn abruptly closes.…
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Crain's Daily Gist

1 06/19/25: Anti-gentrification rules get pushback in City Council 34:43
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אהבתי34:43
Crain’s residential real estate reporter Dennis Rodkin talks with host Amy Guth about the latest local housing news, including two City Council members who want to drop their wards from Chicago's new anti-gentrification ordinance. Plus: Developers get $69 million construction loan for South Loop tower, local toymakers ask Supreme Court to hear challenge to Trump's global tariffs, Kraft Heinz to remove all artificial dyes by end of 2027 and former Loretto Hospital exec indicted in alleged $300 million COVID test fraud.…
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Crain's Daily Gist

1 06/18/25: Changing winds in gig economy labor fight 22:21
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אהבתי22:21
The city pulled the plug on a vote to boost pay for rideshare drivers as Uber backs a statewide union push. Crain’s politics reporter Justin Laurence discusses with host Amy Guth. Plus: With latest deal, United Center owners cross $100 million in land purchases; Colorado investor nears big discount for LaSalle Street office tower; city taps developer for $48 million Roseland housing and retail project; and Chicago garners two wins at the prestigious James Beard Awards.…
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