The one with the people heroes - Celia Fleischaker CMO at isolved E160

CX Passport

🎤🎞️Up up and away! “The one with the people heroes” with Celia Fleischaker CMO at episode sponsor isolved in CX Passport Episode 160? What’s in the episode?...

CHAPTERS

0:00 Introduction

3:05 Blending Marketing and Experience

6:28 Defining Employee Experience

8:49 Employee Experience and Tangible Business Value

13:50 Employee Expectations and Customer Experience

18:26 1st Class Lounge

23:03 Employee Concerns about AI

26:15 Best examples of Employee and Customer Experience

29:37 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Thank you to isolved for your sponsorship of this episode.

Episode resources:

isolved Website: https://www.isolvedhcm.com/

Celia LinkedIn: https://www.linkedin.com/in/celiafleischaker/

CX Passport Show Sponsorship Philosophy: https://bit.ly/cxpassportsponsorship