On today's episode, co-hosts Yasmin Gagne and Josh Christensen discuss the latest news in the world of business and innovation, including Apple’s newest product announcements at WWDC, Warner Bros. Discovery’s split back into two companies, and the U.S. and China meeting in London to discuss trade talks. (00:45) Next, since its inception in 2008, NPR's Tiny Desk Concerts have become a staple on YouTube with over 11 million subscribers. Josh and Yaz speak with Fast Company associate editor David Salazar about the lasting influence, favorite acts, and future programming of Tiny Desk Concerts. (08:43) Finally, Yaz and Josh interview Sweetgreen CEO Jonathan Neman about the company's new menu items, advancements in culinary technology like Infinite Kitchens, and the removal of seed oils from their food preparation process. (31:25) For more of the latest business and innovation news, go to https://www.fastcompany.com/news To read David Salazar’s piece on NPR’s Tiny Desk concerts: https://www.fastcompany.com/91337277/npr-tiny-desk-concert-artist-impact…
Join Keith Anderson as he meets and learns from our guest this week, Autumn Fox, Climate Sustainability Senior Manager for Mars. Together they discuss the company’s roadmap to net zero emissions, looking at how far they’ve come and how they, and the rest of the industry, might continue to move forward. Together they touch on plans that affect agriculture, retail, packaging, and logistics.
Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability.
This is the Decarbonizing Commerce podcast. I'm Keith Anderson. Thank you for listening. Last fall, the Mars Company published details of its Net Zero Roadmap, which is among the most ambitious decarbonization plans I've seen in the industry. Mars has a climate footprint, roughly equivalent to the country of Finland.
And they've already reduced emissions by 8 percent from a 2015 baseline, despite increasing sales within 60% over the same period. But their new net zero target is to reduce their full value chain emissions by half by 2030 versus the same 2015 baseline, and by 80% by 2050. They've committed a billion dollars over the next three years, and they estimate that it'll take roughly 1 percent of annual sales to get to that 50% reduction by 2030. And Mars is a food company, so as you might suspect, a huge percentage of the emissions reductions that are planned are in agriculture and land use, but some of their plans also affect retail, packaging, and logistics.
So, I was really excited when I had the opportunity to interview somebody from Mars that worked directly on the Net Zero Roadmap. And our guest this week is Autumn Fox, the Climate Sustainability Senior Manager for Mars, who, in her role, leads the climate and land impact areas for the Mars Sustainable in a Generation Plan.
Autumn has been with Mars for more than a decade in a variety of roles, sales, R&D, and commercial. She was previously a sustainable sourcing manager in the Mars Wrigley business, where she chaired the SAI platform, Sustainable Dairy Partnership, and Autumn has a background in biology and is a published author in ecology and cancer biology.
Like I say, I think this is a really great example of where the industry is ultimately headed and I was delighted to meet Autumn and learn from her. So let's meet Autumn Fox of Mars Incorporated.
Autumn, we're recording on a Friday morning, so happy Friday, and thanks for joining the Decarbonizing Commerce podcast.
Autumn Fox: Thanks, Keith. Thank you for having me here today.
Keith Anderson: I've been very excited for this conversation and, I'm really excited to learn more about you and, and what Mars is doing in this area. You know, last fall, when the company published the Net Zero Roadmap, I was, I, I dug into the detail for longer than I expected to when I opened the PDF.
And so, I think it's going to be a really fascinating discussion for listeners. Maybe we can just start by, learning a bit about you and your journey to working on climate at Mars.
Autumn Fox: Yeah, I'm happy to share. So my journey to this started in college. Part of my biology degree was that I worked on a research study, and that study was looking at the effect of natural gas drilling out west in the US on elk and mule deer. And while I was out there, I was spending time in this relatively remote part of the US.
It looked very forested and natural, but what I learned was that it was dissected with all of the development and the roads to access the natural gas wells. And it was apparent that this was really a deeply impacted and fragmented landscape, and it created this interest that I have now in the overlap between business and ecology.
And I ended up at Mars. I've been here my whole career, essentially, but I've been in a variety of parts of the business. I've gotten to be in sales and work on the performance metrics of our sales team. I've gotten to be involved with our innovation project process. I've gotten to be involved with our innovation process in R&D and looking at how we procure sustainably for ingredients like our dairy, our tree nuts, our vanilla. And so all that then has brought me to this place now. I'm part of our corporate team on sustainability, and I lead our work on climate change, land use, and deforestation and conversion of natural systems.
Keith Anderson: I think that rotational experience in different parts of the company is, it's somewhat common in CPG companies from what I've seen, but I don't know how common it is in climate and sustainability. Is it something that you pursued, or is that something that the company does with intent?
Autumn Fox: You know, one of the things I love about Mars is that it's really focused on development and really gives some freedom for associates to chart their own path and really work through the career path that they're interested in. So I've had a lot of support over the years from my managers to keep developing.
I, I do think in Mars, at least we see a lot of this. We have a lot of people in sustainability who are coming, especially from procurement or R&D and bringing a lot of the skills that are needed to excel in those areas to work on sustainability issues.
Keith Anderson: It makes a ton of sense. I mean, that, that is, as we discussed briefly before we were recording, so much of our focus is at the intersection of all of these commercial decisions that impact both climate and commercial outcomes. And so I think it's really interesting and important to see that kind of cross pollination happening inside the business.
Well, I think the main topic for discussion today is the Net Zero Roadmap that I know you played a key role in helping develop. I imagine some folks listening aren't totally clear on what "net zero" means. So can you define it?
Autumn Fox: Absolutely. I know there's a lot of confusion out there on terms like "net zero" and "carbon neutral" or "climate positive." It's a real jungle right now. Net zero is a concept that, you know, really was defined by the United Nations and a group called the Science Based Targets Initiative. At its most basic, net zero means a balance between greenhouse gases that are emitted to the atmosphere and greenhouse gases that are removed from the atmosphere and stored somewhere.
That's at a global level, and we're pretty far from that, to be frank. At a company level, net zero means the same thing, but with a certain order of operations. So first, a company needs to dramatically reduce the emissions associated with their value chain on the order of 80% to 90% depending on the industry. Then once the company has really dramatically reduced their emissions, there's going to be some residual emissions that last 10 or 20%.
Those might be very difficult or impossible to, to stop. And so those can then be neutralized or offset using carbon removal credits.
Keith Anderson: Makes sense. And can you tell us about the Net Zero Roadmap and what some of the pillars of it are?
Autumn Fox: Absolutely.
So, the Net Zero Roadmap is a publication that we put out last fall, after we had announced our commitment to cutting in half our emissions by 2030 and achieving net zero by 2050. And in the roadmap, we're really laying out our plan to 2030 in a fair amount of detail, and we've done a lot of analysis to support this, to assure our business leaders that this is the right choice to make.
And the great news is that we found that cutting our emissions in half by 2030 is achievable. We can do it. The solutions are available, they're ready to be deployed, and we really just need to deploy them at scale in our supply chain. The other thing that we found is actually that it's also affordable.
It'll cost us, we think, about 1 percent of sales annually. And I know that perhaps could be debatable whether that is affordable or not, but when we think about an investment to address the really most existential threat to our business and to our families, you know, that's pretty affordable.
And what we're seeing is that actually there was a study recently, just this week I saw, a study in over 100 countries that found that 70% of people would be willing to percent, willing to spend 1 percent of their household income to stop climate change.
So, we really need to recognize that this is something we all. No is a, is a big threat and we need to just invest it to get it done and to change course. Now, when we think about our Net Zero Roadmap, we have a few fundamental concepts that are really important. The first one is that companies need to include all of the emissions associated with their value chains.
And that's because in the end, you know, it might be nice to exclude one bucket of emissions that's difficult to to address, but it doesn't work like that for the atmosphere. What matters to the atmosphere is what is actually emitted. And so we need to be including everything so that we can make strategies that truly do what's necessary to slow this down.
The second thing is that we need to have interim targets. Company committing to net zero by 2040 or 2050, that's so far away. Businesses act for the most part on much shorter, you know, year to multi year time frames. And so we have to have those five year targets to make sure that we're on track. And as we look at our targets, we need to think about performance.
That's what really matters, right? The atmosphere doesn't fundamentally care. If Mars has a GHG policy, it matters whether our emissions have actually gone down. And so we have to have a really laser focus on performance and actually reducing our emissions over time. At the same time, we have to think long term, right?
And in particular, that means thinking about decisions we're making now that lock us in to a certain emissions pathway. For example, if you're installing a new asset, a new piece of machinery at your factory, you know, typically those are going to have multi decade lifespans. And so you might be making a decision now that will affect your emissions profile in 2040 or 2050, and identifying those decisions and taking particular care with those decisions is, is really important.
And the final, you know, fundamental, that we have of net zero is this idea that once we get down to that small level of residual emissions, the last 10 or 20% that we can't really do anything about, in order to neutralize those with carbon credits, we really need to be focused on the quality of the carbon credits.
Of course, there have been a lot of challenges in carbon markets recently that have been quite public. And so looking at how to ensure that you're really procuring and supporting high quality carbon credits projects is, is absolutely vital.
Keith Anderson: There's a couple things that I want to drill down on there, but I think that's a super interesting overview. The first is, you know, I like the way you frame the sort of primacy of the atmosphere because you really can't work the ref or move the goalposts in a, in a topic like this, you know, I've, I've sort of been saying in some cases, the consumer is king, but, you know, sometimes laws of thermodynamics take precedence and, and I think that's something that many of us in business are still coming to accept because you know, for decades, we've been so singularly focused on, "well, if a consumer accepts it, then it works, and if they don't, then it doesn't."
And I think we're broadening our thinking.
Autumn Fox: So perhaps "physics is king" is your, your new catchphrase.
Keith Anderson: Yeah, I'm not known having pithy or memorable phrases, but I'm searching for something that I can
Autumn Fox: Well, let me know if you find it. But we, we really do try to bring that approach with the business. It's what "does the science say is necessary?" And we use that to set our environmental targets, not only on climate, but also on water and on land.
Keith Anderson (2): Yeah, it makes sense. And, you know, the second thing that I think is really important and I'm glad to see is, certainly you're focusing on the quality of offsets and credits, but the majority of what you're planning to achieve is actually reducing emissions in the value chain. And, you know, I know there are some major buckets of emissions that represent big percentages of full value chain emissions. Maybe we can start with agriculture, which you know, my read of the report suggests is probably the biggest.
Autumn Fox: Agriculture is absolutely one of our biggest areas, and that's because for Mars, as, largely a food business, the footprint of the raw materials that we purchase, is, is over 60% of our footprint. And so it is the must win area. And in the short term, you know, the absolute top priority there has to be stopping deforestation and conversion of natural ecosystems.
This is crucial that any food company be taking action on this now. It has to happen this decade. And so to work on that, you know, we start with really tracing our supply chains. A step we call map. We've got to map back to the land where our product was sourced from. And then we need to look at "how do we manage and make sure that we are setting the expectations for our supply chains in terms of ensuring that they are on land that is, it's free of deforestation and conversion after a cutoff date?"
And finally, then we need to monitor to make sure that they remain compliant. But as we do this, you know, what we really see is that often we have to actually redesign our supply chains. Sometimes you can, you can apply it to your existing supply chain, but often you might find that the supply chain hasn't been designed with this kind of transparency and compliance in mind, and you need to take a different approach.
And one example where we've done that is in Palm, where a significant part of our volumes are traced from an innovative model where we, we really have, you know, a single plantation, a single mill, supplying us. Then beyond stopping deforestation, there's all the emissions that are associated with the agricultural value chain that includes, you know, producing fertilizer, it includes the emissions from the land, the emissions from the animals, the emissions from the farm operations, as well as then any emissions from logistics and processing.
So there's a broad swath of emissions, very diverse set of emissions that are in this category. And the way we're tackling that is largely through climate-smart agriculture. And the way we understand climate-smart agriculture is really that it has three pillars. One is reducing emissions across all of the sources of emissions and ensuring that you are protecting nature and regenerating soils and natural ecosystems.
And that's where sort of regenerative agriculture fits in. And finally, that you're working on resilience, recognizing that climate risks to supply chains and to farms are significant and working to increase the resilience of those supply chains. And so we, we tackle this in very different ways in different supply chains because they have really an incredible diversity of contexts, but it ranges everything from classic regen ag programs that are looking at things like no-till and cover crops to working with dairy farmers on how they manage their manure and to do that in a more sustainable way, to looking at how we improve the, the processing of the actual ingredients that we buy.
Keith Anderson: It's really interesting and, and there are, I think, a handful of other categories that are more directly chopper and, and retailer facing in some ways. Do you think that there could be implications for ways of working with retailers and consumers in some of the agricultural initiatives that are part of smart climate or climate-smart agriculture?
Autumn Fox: Yeah, absolutely. I mean, the first place to start is with your, your comment on the consumer being king, right? Absolutely. The consumer often has some interest in how the product that they're purchasing was produced, right? And so there's an opportunity from a sales and reputation perspective to engage with the consumer and to share with them the story of what we're doing in those supply chains and to really bring that to life for them.
Then the retailer can also have an interest in that because that creates a shared marketing opportunity and a way to grow the category. Right? But in addition to that, the retailer may also have some interest in partnering with us to, to work with the farmers because of their own goals and commitments and targets.
So, there's several ways that this could come to life with retailers and consumers.
Keith Anderson: Makes sense. What are some of those other major buckets? Obviously none quite as significant as agriculture, but still areas that the plan requires you to focus on.
Autumn Fox: So, related to agriculture is product formulation. And this is one of those things, very few things, that is in our direct control, right, so it's an enormous opportunity where our choices affect both the upstream footprint of the ingredients that we purchase, because we're choosing whether to buy beef or poultry or soy protein, and also the downstream footprint of how the consumer uses and disposes of our products.
And so to work on product formulation, I think first is important to note that it does require a fairly high level of data availability, right? We need to be able to give the product scientists the information they need to make effective decisions. It also requires a really excellent collaboration with the procurement team.
Because, you know, what ingredients are going to be in the product obviously affects how the procurement team prioritizes their work. And the ways that other raw materials will be improving in sustainability over time also affects how R&D thinks about what materials to put in and which not to. And so there needs to be a really strong collaboration between R&D and procurement teams to make this really come to life.
Keith Anderson (2): Speaking of R&D, and this may be out of your wheelhouse, but I think Mars just announced the opening of a new R&D facility in Chicago. Is that linked to this topic?
Autumn Fox: So, I'm based in Chicago. So, yes, happy to be very close to that. Yeah, so that's really about making sure that we have the right innovation support to be able to really do effective pilots of, of new products, and so that is you know, really making sure that we have the infrastructure to be able to effectively test as R&D is working on "how do we reformulate and how do we develop new products to make sure that we can pilot those effectively before we bring them to market?"
Keith Anderson: Yeah, I, I see a growing focus across the industry in product effectiveness and, you know, while we're all trying to improve the sustainability and reduce the footprint of products, making sure that we're giving the shopper and the consumer choices that they feel good about making, seems increasingly important. What about some of the other areas like packaging, retail, logistics?
Autumn Fox: So maybe we start with packaging because that's also very closely related to product formulation.
Packaging is a great example of an area where we can't have climate tunnel vision. And I'm our climate lead and I'm saying this, right? The mentality we need to have is that we are part of nature and our lives are fully dependent on nature being healthy and vibrant.
And in the case of packaging, the impact on nature has to be the top priority, which means that our priority is to design packaging for recycling and reuse, which is also known as designing for circularity. And so that's what our packaging teams are really fully activated on right now. As you design for circularity, there are a variety of actions that you work on.
That can include redesigning the packaging to have fewer layers to make it more easy to recycle. And it includes innovating with new materials that are easier to recycle or compost. And it also includes working externally to scale up the recycling infrastructure that's needed to then actually recycle or compost or reuse those materials.
The great news is, in our analysis we have found that those actions to design for circularity, in aggregate, they do lead to reduce to... in aggregate, they do lead to reductions in our greenhouse gas footprint, which is excellent news. There is a synergy and we're driving for both together.
But that won't be the end of the story on sustainable packaging.
Once we've moved to that circular packaging, then we need to get on with fully decarbonizing those packaging systems and doing all the work to make sure that those supply chains are, you know, are dramatically reducing their footprint as well. So it's really going to be a multi stage process in packaging, starting with designing for circularity.
Keith Anderson: It's interesting how many of these transitions come back to the design phase of the entire value chain.
Autumn Fox: They do, and we're really thinking about that entire value chain. And particularly when it comes to retail and logistics. In retail, what do we need to think about? The emissions that are coming from that retailer, perhaps transporting and warehousing the product, that are coming from the footprint of the retail store itself, such as the electricity to power the lights and the refrigerators, maybe gas that's producing heat, etc.
And then even transporting the product all the way to the consumer's house, whether that's happening in a consumer vehicle or, in a, you know, some form of direct to consumer delivery platform. And that was the key insight for us on retail, that we really need to be thinking all the way to the consumer's house.
And that helps us to really look at which systems are most efficient and how to drive decarbonization, even in how we sell the product to the consumer. What's clear is that our first two priorities in this area are working on the, the retailer logistics, and looking at how we move to renewable electricity in retail as quickly as possible.
Keith Anderson: Yeah, it was a brief mention in the roadmap, but one thing that really leapt off the page to me was a comment that digital commerce, on average, and of course, you know, it depends on so many details, but on average, it tends to have a lower footprint than conventional brick and mortar retail. And, so much of my focus is at the intersection of digital commerce and climate work.
I thought it was an interesting point that, you know, a company like Mars is even looking at those kinds of channel strategies in a sense, as influential to outcomes like a Net Zero Roadmap. I think there's more and more opportunity to consider the way these topics can support each other, you know, as you're trying to grow while decoupling that growth from emissions.
Autumn Fox: Yeah, and, and, I mean, interestingly, that comes because when, if you think about driving to the store and picking up a load of groceries, when you come home, your car is not full. There's a lot of air in your car, right? Whereas with DCOM, you can really optimize the capacity of those vehicles, but it goes back to the point on including all emissions, because when we include all emissions, we get the full picture of what's happening, the full picture of how our business strategy affects our footprint, and that leads us to ask these kinds of questions and get these kinds of answers.
So, the process of including everything actually helps us get smarter and be a more competitive business.
Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of Decarbonize.co, stay tuned for the rest of the episode.
Keith Anderson: Well, Autumn, I really appreciate your time and, and insight. You know, I think the work that Mars is doing in this space is really important and is, is going to serve as a benchmark for some of your peers in the industry, we'll include links in the show notes to both the roadmap and some more detail on S-LoCT if people want to learn more.
Autumn Fox: Thanks very much, Keith.
Keith Anderson: Yeah. Thanks again for joining
Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the Decarbonizing Commerce community at Decarbonize.co. Thanks for listening and we'll see you on the next episode of Decarbonizing Commerce.
Join Keith Anderson as he meets and learns from our guest this week, Autumn Fox, Climate Sustainability Senior Manager for Mars. Together they discuss the company’s roadmap to net zero emissions, looking at how far they’ve come and how they, and the rest of the industry, might continue to move forward. Together they touch on plans that affect agriculture, retail, packaging, and logistics.
Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability.
This is the Decarbonizing Commerce podcast. I'm Keith Anderson. Thank you for listening. Last fall, the Mars Company published details of its Net Zero Roadmap, which is among the most ambitious decarbonization plans I've seen in the industry. Mars has a climate footprint, roughly equivalent to the country of Finland.
And they've already reduced emissions by 8 percent from a 2015 baseline, despite increasing sales within 60% over the same period. But their new net zero target is to reduce their full value chain emissions by half by 2030 versus the same 2015 baseline, and by 80% by 2050. They've committed a billion dollars over the next three years, and they estimate that it'll take roughly 1 percent of annual sales to get to that 50% reduction by 2030. And Mars is a food company, so as you might suspect, a huge percentage of the emissions reductions that are planned are in agriculture and land use, but some of their plans also affect retail, packaging, and logistics.
So, I was really excited when I had the opportunity to interview somebody from Mars that worked directly on the Net Zero Roadmap. And our guest this week is Autumn Fox, the Climate Sustainability Senior Manager for Mars, who, in her role, leads the climate and land impact areas for the Mars Sustainable in a Generation Plan.
Autumn has been with Mars for more than a decade in a variety of roles, sales, R&D, and commercial. She was previously a sustainable sourcing manager in the Mars Wrigley business, where she chaired the SAI platform, Sustainable Dairy Partnership, and Autumn has a background in biology and is a published author in ecology and cancer biology.
Like I say, I think this is a really great example of where the industry is ultimately headed and I was delighted to meet Autumn and learn from her. So let's meet Autumn Fox of Mars Incorporated.
Autumn, we're recording on a Friday morning, so happy Friday, and thanks for joining the Decarbonizing Commerce podcast.
Autumn Fox: Thanks, Keith. Thank you for having me here today.
Keith Anderson: I've been very excited for this conversation and, I'm really excited to learn more about you and, and what Mars is doing in this area. You know, last fall, when the company published the Net Zero Roadmap, I was, I, I dug into the detail for longer than I expected to when I opened the PDF.
And so, I think it's going to be a really fascinating discussion for listeners. Maybe we can just start by, learning a bit about you and your journey to working on climate at Mars.
Autumn Fox: Yeah, I'm happy to share. So my journey to this started in college. Part of my biology degree was that I worked on a research study, and that study was looking at the effect of natural gas drilling out west in the US on elk and mule deer. And while I was out there, I was spending time in this relatively remote part of the US.
It looked very forested and natural, but what I learned was that it was dissected with all of the development and the roads to access the natural gas wells. And it was apparent that this was really a deeply impacted and fragmented landscape, and it created this interest that I have now in the overlap between business and ecology.
And I ended up at Mars. I've been here my whole career, essentially, but I've been in a variety of parts of the business. I've gotten to be in sales and work on the performance metrics of our sales team. I've gotten to be involved with our innovation project process. I've gotten to be involved with our innovation process in R&D and looking at how we procure sustainably for ingredients like our dairy, our tree nuts, our vanilla. And so all that then has brought me to this place now. I'm part of our corporate team on sustainability, and I lead our work on climate change, land use, and deforestation and conversion of natural systems.
Keith Anderson: I think that rotational experience in different parts of the company is, it's somewhat common in CPG companies from what I've seen, but I don't know how common it is in climate and sustainability. Is it something that you pursued, or is that something that the company does with intent?
Autumn Fox: You know, one of the things I love about Mars is that it's really focused on development and really gives some freedom for associates to chart their own path and really work through the career path that they're interested in. So I've had a lot of support over the years from my managers to keep developing.
I, I do think in Mars, at least we see a lot of this. We have a lot of people in sustainability who are coming, especially from procurement or R&D and bringing a lot of the skills that are needed to excel in those areas to work on sustainability issues.
Keith Anderson: It makes a ton of sense. I mean, that, that is, as we discussed briefly before we were recording, so much of our focus is at the intersection of all of these commercial decisions that impact both climate and commercial outcomes. And so I think it's really interesting and important to see that kind of cross pollination happening inside the business.
Well, I think the main topic for discussion today is the Net Zero Roadmap that I know you played a key role in helping develop. I imagine some folks listening aren't totally clear on what "net zero" means. So can you define it?
Autumn Fox: Absolutely. I know there's a lot of confusion out there on terms like "net zero" and "carbon neutral" or "climate positive." It's a real jungle right now. Net zero is a concept that, you know, really was defined by the United Nations and a group called the Science Based Targets Initiative. At its most basic, net zero means a balance between greenhouse gases that are emitted to the atmosphere and greenhouse gases that are removed from the atmosphere and stored somewhere.
That's at a global level, and we're pretty far from that, to be frank. At a company level, net zero means the same thing, but with a certain order of operations. So first, a company needs to dramatically reduce the emissions associated with their value chain on the order of 80% to 90% depending on the industry. Then once the company has really dramatically reduced their emissions, there's going to be some residual emissions that last 10 or 20%.
Those might be very difficult or impossible to, to stop. And so those can then be neutralized or offset using carbon removal credits.
Keith Anderson: Makes sense. And can you tell us about the Net Zero Roadmap and what some of the pillars of it are?
Autumn Fox: Absolutely.
So, the Net Zero Roadmap is a publication that we put out last fall, after we had announced our commitment to cutting in half our emissions by 2030 and achieving net zero by 2050. And in the roadmap, we're really laying out our plan to 2030 in a fair amount of detail, and we've done a lot of analysis to support this, to assure our business leaders that this is the right choice to make.
And the great news is that we found that cutting our emissions in half by 2030 is achievable. We can do it. The solutions are available, they're ready to be deployed, and we really just need to deploy them at scale in our supply chain. The other thing that we found is actually that it's also affordable.
It'll cost us, we think, about 1 percent of sales annually. And I know that perhaps could be debatable whether that is affordable or not, but when we think about an investment to address the really most existential threat to our business and to our families, you know, that's pretty affordable.
And what we're seeing is that actually there was a study recently, just this week I saw, a study in over 100 countries that found that 70% of people would be willing to percent, willing to spend 1 percent of their household income to stop climate change.
So, we really need to recognize that this is something we all. No is a, is a big threat and we need to just invest it to get it done and to change course. Now, when we think about our Net Zero Roadmap, we have a few fundamental concepts that are really important. The first one is that companies need to include all of the emissions associated with their value chains.
And that's because in the end, you know, it might be nice to exclude one bucket of emissions that's difficult to to address, but it doesn't work like that for the atmosphere. What matters to the atmosphere is what is actually emitted. And so we need to be including everything so that we can make strategies that truly do what's necessary to slow this down.
The second thing is that we need to have interim targets. Company committing to net zero by 2040 or 2050, that's so far away. Businesses act for the most part on much shorter, you know, year to multi year time frames. And so we have to have those five year targets to make sure that we're on track. And as we look at our targets, we need to think about performance.
That's what really matters, right? The atmosphere doesn't fundamentally care. If Mars has a GHG policy, it matters whether our emissions have actually gone down. And so we have to have a really laser focus on performance and actually reducing our emissions over time. At the same time, we have to think long term, right?
And in particular, that means thinking about decisions we're making now that lock us in to a certain emissions pathway. For example, if you're installing a new asset, a new piece of machinery at your factory, you know, typically those are going to have multi decade lifespans. And so you might be making a decision now that will affect your emissions profile in 2040 or 2050, and identifying those decisions and taking particular care with those decisions is, is really important.
And the final, you know, fundamental, that we have of net zero is this idea that once we get down to that small level of residual emissions, the last 10 or 20% that we can't really do anything about, in order to neutralize those with carbon credits, we really need to be focused on the quality of the carbon credits.
Of course, there have been a lot of challenges in carbon markets recently that have been quite public. And so looking at how to ensure that you're really procuring and supporting high quality carbon credits projects is, is absolutely vital.
Keith Anderson: There's a couple things that I want to drill down on there, but I think that's a super interesting overview. The first is, you know, I like the way you frame the sort of primacy of the atmosphere because you really can't work the ref or move the goalposts in a, in a topic like this, you know, I've, I've sort of been saying in some cases, the consumer is king, but, you know, sometimes laws of thermodynamics take precedence and, and I think that's something that many of us in business are still coming to accept because you know, for decades, we've been so singularly focused on, "well, if a consumer accepts it, then it works, and if they don't, then it doesn't."
And I think we're broadening our thinking.
Autumn Fox: So perhaps "physics is king" is your, your new catchphrase.
Keith Anderson: Yeah, I'm not known having pithy or memorable phrases, but I'm searching for something that I can
Autumn Fox: Well, let me know if you find it. But we, we really do try to bring that approach with the business. It's what "does the science say is necessary?" And we use that to set our environmental targets, not only on climate, but also on water and on land.
Keith Anderson (2): Yeah, it makes sense. And, you know, the second thing that I think is really important and I'm glad to see is, certainly you're focusing on the quality of offsets and credits, but the majority of what you're planning to achieve is actually reducing emissions in the value chain. And, you know, I know there are some major buckets of emissions that represent big percentages of full value chain emissions. Maybe we can start with agriculture, which you know, my read of the report suggests is probably the biggest.
Autumn Fox: Agriculture is absolutely one of our biggest areas, and that's because for Mars, as, largely a food business, the footprint of the raw materials that we purchase, is, is over 60% of our footprint. And so it is the must win area. And in the short term, you know, the absolute top priority there has to be stopping deforestation and conversion of natural ecosystems.
This is crucial that any food company be taking action on this now. It has to happen this decade. And so to work on that, you know, we start with really tracing our supply chains. A step we call map. We've got to map back to the land where our product was sourced from. And then we need to look at "how do we manage and make sure that we are setting the expectations for our supply chains in terms of ensuring that they are on land that is, it's free of deforestation and conversion after a cutoff date?"
And finally, then we need to monitor to make sure that they remain compliant. But as we do this, you know, what we really see is that often we have to actually redesign our supply chains. Sometimes you can, you can apply it to your existing supply chain, but often you might find that the supply chain hasn't been designed with this kind of transparency and compliance in mind, and you need to take a different approach.
And one example where we've done that is in Palm, where a significant part of our volumes are traced from an innovative model where we, we really have, you know, a single plantation, a single mill, supplying us. Then beyond stopping deforestation, there's all the emissions that are associated with the agricultural value chain that includes, you know, producing fertilizer, it includes the emissions from the land, the emissions from the animals, the emissions from the farm operations, as well as then any emissions from logistics and processing.
So there's a broad swath of emissions, very diverse set of emissions that are in this category. And the way we're tackling that is largely through climate-smart agriculture. And the way we understand climate-smart agriculture is really that it has three pillars. One is reducing emissions across all of the sources of emissions and ensuring that you are protecting nature and regenerating soils and natural ecosystems.
And that's where sort of regenerative agriculture fits in. And finally, that you're working on resilience, recognizing that climate risks to supply chains and to farms are significant and working to increase the resilience of those supply chains. And so we, we tackle this in very different ways in different supply chains because they have really an incredible diversity of contexts, but it ranges everything from classic regen ag programs that are looking at things like no-till and cover crops to working with dairy farmers on how they manage their manure and to do that in a more sustainable way, to looking at how we improve the, the processing of the actual ingredients that we buy.
Keith Anderson: It's really interesting and, and there are, I think, a handful of other categories that are more directly chopper and, and retailer facing in some ways. Do you think that there could be implications for ways of working with retailers and consumers in some of the agricultural initiatives that are part of smart climate or climate-smart agriculture?
Autumn Fox: Yeah, absolutely. I mean, the first place to start is with your, your comment on the consumer being king, right? Absolutely. The consumer often has some interest in how the product that they're purchasing was produced, right? And so there's an opportunity from a sales and reputation perspective to engage with the consumer and to share with them the story of what we're doing in those supply chains and to really bring that to life for them.
Then the retailer can also have an interest in that because that creates a shared marketing opportunity and a way to grow the category. Right? But in addition to that, the retailer may also have some interest in partnering with us to, to work with the farmers because of their own goals and commitments and targets.
So, there's several ways that this could come to life with retailers and consumers.
Keith Anderson: Makes sense. What are some of those other major buckets? Obviously none quite as significant as agriculture, but still areas that the plan requires you to focus on.
Autumn Fox: So, related to agriculture is product formulation. And this is one of those things, very few things, that is in our direct control, right, so it's an enormous opportunity where our choices affect both the upstream footprint of the ingredients that we purchase, because we're choosing whether to buy beef or poultry or soy protein, and also the downstream footprint of how the consumer uses and disposes of our products.
And so to work on product formulation, I think first is important to note that it does require a fairly high level of data availability, right? We need to be able to give the product scientists the information they need to make effective decisions. It also requires a really excellent collaboration with the procurement team.
Because, you know, what ingredients are going to be in the product obviously affects how the procurement team prioritizes their work. And the ways that other raw materials will be improving in sustainability over time also affects how R&D thinks about what materials to put in and which not to. And so there needs to be a really strong collaboration between R&D and procurement teams to make this really come to life.
Keith Anderson (2): Speaking of R&D, and this may be out of your wheelhouse, but I think Mars just announced the opening of a new R&D facility in Chicago. Is that linked to this topic?
Autumn Fox: So, I'm based in Chicago. So, yes, happy to be very close to that. Yeah, so that's really about making sure that we have the right innovation support to be able to really do effective pilots of, of new products, and so that is you know, really making sure that we have the infrastructure to be able to effectively test as R&D is working on "how do we reformulate and how do we develop new products to make sure that we can pilot those effectively before we bring them to market?"
Keith Anderson: Yeah, I, I see a growing focus across the industry in product effectiveness and, you know, while we're all trying to improve the sustainability and reduce the footprint of products, making sure that we're giving the shopper and the consumer choices that they feel good about making, seems increasingly important. What about some of the other areas like packaging, retail, logistics?
Autumn Fox: So maybe we start with packaging because that's also very closely related to product formulation.
Packaging is a great example of an area where we can't have climate tunnel vision. And I'm our climate lead and I'm saying this, right? The mentality we need to have is that we are part of nature and our lives are fully dependent on nature being healthy and vibrant.
And in the case of packaging, the impact on nature has to be the top priority, which means that our priority is to design packaging for recycling and reuse, which is also known as designing for circularity. And so that's what our packaging teams are really fully activated on right now. As you design for circularity, there are a variety of actions that you work on.
That can include redesigning the packaging to have fewer layers to make it more easy to recycle. And it includes innovating with new materials that are easier to recycle or compost. And it also includes working externally to scale up the recycling infrastructure that's needed to then actually recycle or compost or reuse those materials.
The great news is, in our analysis we have found that those actions to design for circularity, in aggregate, they do lead to reduce to... in aggregate, they do lead to reductions in our greenhouse gas footprint, which is excellent news. There is a synergy and we're driving for both together.
But that won't be the end of the story on sustainable packaging.
Once we've moved to that circular packaging, then we need to get on with fully decarbonizing those packaging systems and doing all the work to make sure that those supply chains are, you know, are dramatically reducing their footprint as well. So it's really going to be a multi stage process in packaging, starting with designing for circularity.
Keith Anderson: It's interesting how many of these transitions come back to the design phase of the entire value chain.
Autumn Fox: They do, and we're really thinking about that entire value chain. And particularly when it comes to retail and logistics. In retail, what do we need to think about? The emissions that are coming from that retailer, perhaps transporting and warehousing the product, that are coming from the footprint of the retail store itself, such as the electricity to power the lights and the refrigerators, maybe gas that's producing heat, etc.
And then even transporting the product all the way to the consumer's house, whether that's happening in a consumer vehicle or, in a, you know, some form of direct to consumer delivery platform. And that was the key insight for us on retail, that we really need to be thinking all the way to the consumer's house.
And that helps us to really look at which systems are most efficient and how to drive decarbonization, even in how we sell the product to the consumer. What's clear is that our first two priorities in this area are working on the, the retailer logistics, and looking at how we move to renewable electricity in retail as quickly as possible.
Keith Anderson: Yeah, it was a brief mention in the roadmap, but one thing that really leapt off the page to me was a comment that digital commerce, on average, and of course, you know, it depends on so many details, but on average, it tends to have a lower footprint than conventional brick and mortar retail. And, so much of my focus is at the intersection of digital commerce and climate work.
I thought it was an interesting point that, you know, a company like Mars is even looking at those kinds of channel strategies in a sense, as influential to outcomes like a Net Zero Roadmap. I think there's more and more opportunity to consider the way these topics can support each other, you know, as you're trying to grow while decoupling that growth from emissions.
Autumn Fox: Yeah, and, and, I mean, interestingly, that comes because when, if you think about driving to the store and picking up a load of groceries, when you come home, your car is not full. There's a lot of air in your car, right? Whereas with DCOM, you can really optimize the capacity of those vehicles, but it goes back to the point on including all emissions, because when we include all emissions, we get the full picture of what's happening, the full picture of how our business strategy affects our footprint, and that leads us to ask these kinds of questions and get these kinds of answers.
So, the process of including everything actually helps us get smarter and be a more competitive business.
Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of Decarbonize.co, stay tuned for the rest of the episode.
Keith Anderson: Well, Autumn, I really appreciate your time and, and insight. You know, I think the work that Mars is doing in this space is really important and is, is going to serve as a benchmark for some of your peers in the industry, we'll include links in the show notes to both the roadmap and some more detail on S-LoCT if people want to learn more.
Autumn Fox: Thanks very much, Keith.
Keith Anderson: Yeah. Thanks again for joining
Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the Decarbonizing Commerce community at Decarbonize.co. Thanks for listening and we'll see you on the next episode of Decarbonizing Commerce.
Host Keith Anderson is joined by Ankit Patel, Vice President of Sustainable Solutions at ZeroMe, a platform for companies to engage and align their workforce with the company's sustainability goals through personalized awareness and education. Together, they cover interesting topics like the commonalities and distinctions between the rise of e-commerce and now the rise of sustainability, as well as tipping points that will nudge this discipline and this topic to the same level of sort of mainstream interest and adoption that e-commerce has experienced. Learn more about Ankit Patel: Link to ZeroMe ’s website Link to Ankit’s LinkedIn Episode resources: Metallica’s European Tour Showcases Renewable-Energy Big Rigs—And Their Limits - WSJ If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=p8m5x1y8…
Keith Anderson is joined by Darko Mandich, founder of MeliBio, a sustainable plant-based honey alternative. Together, they discuss the importance of new sustainable alternatives to industries that impact both the environment and animal welfare, contrasting conventional approaches with the innovative practices of MeliBio regarding the commercial considerations of honey alternatives. Tune in for an enlightening perspective on the commerce, innovation, and considerations regarding honey bees and the industry built around them. Learn more about Darko Mandich: Link to MeliBio ’s website Link to Darko Mandichh’s LinkedIn Episode resources: Mellody Foods If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Hello, welcome back to the decarbonizing commerce podcast. I'm your host, Keith Anderson, and we've got a sweet episode for you this week. Our guest is Darko Mandic, founder of MeliBio, a sustainable plant-based honey alternative. And we talk a lot about the importance of creating, new sustainable alternatives and industries that, We have a significant impact on the environment and animal welfare. We do some comparison and contrasting of conventional approaches to honey production versus the practices that MellyBio is using. And we spent a ton of time on some of the consumer and commercial considerations that Darko and his team have faced in areas like taste and unit economics and distribution strategy, as they develop the product and are building both a national brand in Mellody, which you'll hear more about, and supporting some retailers with private label brands. So, I'm really excited for you to meet Darko, learn more about bees, honey, and MeliBio. Darko, thanks so much for joining us. Welcome to the Decarbonizing Commerce Podcast. Darko Mandich: Thanks for having me. Keith Anderson: Well, I love to start with a bit of the founder's story and a bit about the company that you're leading. Can you tell us a bit about MeliBio and Mellody and how you came to invent and start the business? Darko Mandich: MeliBio started with a big dream of two people who really care about bees and are really connected to the importance of bees for our planet. So in 2020, after I emmigrated from Europe to the United States, With this idea to update the hunting industry, make it sustainable. I came to San Francisco to join the food tech scene that was booming at that time over here. And at one of those meetups, I met a scientist. His name is Aaron Schaller. And, he was finishing his PhD at UC Berkeley at that time. And we started talking about bees. He told me that he's a scientist who's looking to join the food tech scene. He loves bees because he's also a gardener. I have my own story with bees. I used to work for honey companies and companies making bee products using bees. And I've seen everything about that industry. Wanted to bring some changes there. And when Aaron and I met, end of 2019, just felt like it was meant to be. Keith Anderson: Tell us a bit about what you learned as somebody working in the honey industry, as it's conventionally operated, what are some of the challenges of producing honey and other related products with live bees. Darko Mandich: Honey is a fascinating product as well as some other bee products too. bees are such intelligent creatures that work in amazing way as community and many communities, and they have this ability to produce. Amazing ingredients that traditionally have been used by food, beverage, beauty, personal care, cosmetics and pharma industry. So bee products are really everywhere. And I joined this industry in 2012, right after I finished my business school, without having any prior knowledge. I just got a job offer from a company that is a significant company back in Europe that has a division. That works on bee products and that really got me excited. I joined that industry not knowing anything and, now I'm still in it in a different form. But before launching MeliBio as the world's first company that's giving bees a break by putting science to work instead of honeybees, I can say that, it's, it's an industry that is fascinating in so many ways, it's an industry that's growing because next time you go in supermarket or a pharmacy store, you'll probably identify many products that are formulated with one of the ingredients that bees are known to make. Especially Honey. Keith Anderson: Well, I'm the father of a seven year old daughter and you'll be happy to hear Darko, she asks for honey on everything. This morning, she agreed to have oatmeal if I would put honey on the bananas in the oatmeal. Darko Mandich: I'd love for her to try our product and, see how things go, so. we have to definitely a taste happen. Keith Anderson: We'll, Darko Mandich: let's do that. Keith Anderson: On a future episode, we'll come back and share the results. Darko Mandich: yeah, that, that's how we landed some of our customers, but we'll speak about that a little bit later. I think, humans at some point identified a way to domesticate one species of bees. their name is Apis mellifera or European honeybee. And that was figured out a long time ago and in 16th or 17th century, Spanish conquistadors brought first beehives to this part of the world. They brought them to Yucatan in Mexico. And then since then, the beehives with honey, European honeybees proliferated across this side of the world and are now one of the biggest, biggest species here, but that's just one of the 20 000 bee species that exists. People when people talk about bees, they usually refer to honeybees and people usually get surprised when I tell them you probably don't know much about bees because if you think of bees, you probably think of this one subspecies. And people get surprised when I tell them the story, there are 20 000 different bee species, 4 000 of native bee species only in North America. Keith Anderson: That's amazing. so, in the business of using bees to produce honey, I don't think of necessarily the footprint as being immense, at least compared to some of the other animal-based product categories. But I am aware that bees have been under a lot of environmental pressure and I know there's a lot of interdependency of other crops on bees. So why don't we spend a little time talking about some of the trade-offs between a plant-based versus conventional approach in the category. Darko Mandich: Absolutely. So our company, MeliBio, commercialized this approach to take the same plants that bees visit in nature and turn them into a product that taste the same, look the same, behave the same, and is very close on the molecular level to real honey. And that's where we launched Mellody, our brand, plant-based honey, as well as some private label deals with retailers, especially in Europe. And, the reason we're doing that is we really love the bees. And we say that there's no other company in the world that loves bees as much as we do. And because of that, we want to give them a break. And then people ask, but why would you give bees a break? Because they're doing what they're meant for. So the story here is that we essentially need bees to keep the plant as we know it, because bees are essential pollinators. They contribute to the food system, to the plant diversity. Essentially, our existence as humans on this planet wouldn't be possible without bees. So, why the need to give them a break from the work on the products that we harvest from them? In the process of Manufacturing bee products, especially honey, on a large scale, the species of bees, as I mentioned, European honeybees, are being artificially bred and added into ecosystems where they don't belong. And that is causing them to do this thing that I like to refer to as pollinator gentrification. They don't allow other pollinators and other bee species to share this space. And they're essentially very aggressive and invasive. So our thesis is, if we take the work of the honeybees and start turning plants into the honey, the bee ecosystems will get a break from that artificial pressure that humans are creating. And therefore, The nature will balance things out in ecosystems. Bees will be thriving, all these species, they will be doing their favorite work, which is just, pollination. And we'll take over from the work that is essentially very damaging for our planet. If we continue just relying on these honeybees that will just push, back on all the other pollinators. Keith Anderson: I like that solution more than another one that I've heard of, which is robotic bees to pollinate, because in that scenario, I don't get the honey. Darko Mandich: So with the robotic bees, I'm just hoping, I think a lot about that because, there are things that need to be done on the pollination side, especially in California. You have these large almond orchards where a lot of honey bees are being brought because it's very convenient for almond growers, but that's actually not great for California bumblebees that are specifically endangered species, here in California. For me, the robotic bees feels like if that comes into play and becomes a mainstream, that would mean that we lost other opporunities to make things right. So if we really end up using robots to pollinate the planet, that would tell me that we failed in so many ways to make nature balance things out. So for us, to have nature do its thing is really making sure that we don't have too much honeybees. As a company, we're not saying, "hey, let's stop, beekeeping entirely or bee pollination. Let's kind of, destroy the presence of honeybees in North America." We're not saying that. We're just saying that it's too many of them. And it's just requiring a thoughtful approach to producing bee products. So we believe that if we take those same plants and turn them into products that people love, that chefs love, that people can't distinguish on blind tasting, and we do that in a bee-friendly way, we have an opportunity to, just kind of, give a slight nudge to the nature to tell it, "Hey, we're here. You can take over." Every time someone consumes our product and you can see behind my back, you are contributing to removing the work of 20 000 honeybees from ecosystem. You're basically helping bee biodiversity. Keith Anderson: That's really interesting. One of the things that I find myself doing is sort of sorting product categories on a couple of dimensions. We talked about the category's environmental impact. The flip side of that coin is its susceptibility to more extreme temperatures, more volatile weather. We had a guest on from a company that produces olive oil. And that's a category where droughts and other crop disruptions have really impacted quality and quantity of supply and therefore pricing. Is that a present issue in the animal-based honey industry, or is it more of a future possibility? And where does plant-based honey fit into that equation? Darko Mandich: It's a great question. People are reading about their chocolate prices going to the roof because of issues around cocoa supply chain. There are challenges around all kinds of oils, including olive oil and palm oil. I think honey is coming up next, unfortunately, and here's why. THe, honey, manufacturing, is complex because it only happens within a few months in a year. So in a given geography, within a couple of weeks per year, you have an opportunity to make spring honey in Europe, or you can make, summer honey in Asia. And if weather conditions within those couple of weeks, within a given geography, are not perfect, that heavily influences the yield of the product. So I've seen years working for honey companies where I had to deliver thousands of tons of products. I'm talking about million dollar plus contracts where within few weeks price doubles. So imagine how does that affect the supply chain, the purchasing departments of various ingredients companies and private label companies. They just don't understand what's happening. They're flying their teams from Western Europe or the United States to Ukraine or the Balkans to see for themselves how come that the ingredient that they used to pay this much doubles in price within a few weeks. So that is because of weather affecting the crop very much and that particular animal working in that particular geography only within those few weeks when certain flowers are blooming. So, when I think about environmental issues and, animal welfare, which are definitely something that's close to my heart, and the main reasons I'm doing this, there's a set of reasons that require us to update honey industry that are just purely capitalistic. Efficiency, supply chain predictability, for United States, it's important to say that people mostly don't consume American honey because you don't get to consume it because most of the products on the shelves that you buy are formulated with imported honey. I mean, importing food, it's not a big problem, the world functions in a global trade environment, but I need to say that most honey coming into this country is dependent on different regions in the world in different countries that don't have levels of standard that are required here. And very often some of the shipments go through and some of the product that is not honey ends up on the shelves. And that's usually a product that's cut with rice syrups and things like that. And we make our honey without bees, our plant-based honey. We only use components that would be components of honey in nature. So, some people ask me, "Oh, in a world of fake honey, what are you guys, what are you guys doing?" And I'm saying, "hey, that's a great question." Fake honey is 10 percent of real honey and 90 percent of rice syrup. We don't use rice syrup in our product because bees wouldn't bring rice into honey. But there are so many challenges and we believe that Mellody being an American brand, bringing the manufacturing back into the US, guaranteeing our consumers that were regulated here by domestic market that we have to comply with very stricter quality standards than many other markets out there that are trying to, sometimes just dump their products here. I think there are so many reasons outside of the environment that build a strong case for the existence of companies of ours and our brand Mellody. Keith Anderson: Well, as you said, you're one of the first vegan honey companies, maybe the only, and you've followed an interesting path so far, with both B2B and B2C routes to market. I'm often looking at the value equation for these disruptive entrants in a category through the following lenses. One is what you can think of as, the merits, I guess, sort of conventional taste, nutritional profile effectiveness, whatever the consideration factors are for the, for a given category. And the second would be sort of climate alignment, both through the sense of is it low impact and is it in steady supply? And then the third is sort of, unit economics and how those compare. And I know that it's very early so, a lot of the economies of scale that the conventional honey industry enjoys, I'm sure are not here yet. But how do you think about the business case, whether you're pitching distribution for your own brand to a retailer, or whether you're pitching your product as an ingredient or a private label alternative. Where, what do you find is most resonant in those scenarios today? Darko Mandich: Taste is the king. And then taste is the king. And again, taste is the king. The first three important things to make a product successful. So we nailed that. And when we were comfortable with the taste of our product, we wanted to land, and we were successful in landing Eleven Madison Park, a three Michelin star restaurant, as our first customer. After me hearing a podcast where the founder of Eleven Madison Park, Chef Humm shared his story of their restaurant turning plant-based except for one ingredient, which is honey, because they were not comfortable with honey alternatives at that time. That, that was an interesting story. We wanted to convince them that there's a company who succeeded for the first time ever to make an alternative that tastes great, and that is also, by the way, vegan. Vegan honey alternatives existed, actually, before our company. They were usually syrup-based products made of tapioca, stevia, all these ingredients that naturally are absolutely not connected with honey. I'm not saying people shouldn't go for other sweeteners, try products and see what works for you. But we wanted genuinely to make, as much as we can, real honey made without bees. So once we nailed the taste, we realized that there's a certain level of people that will get excited about a very expensive world's first product. And then that story can live for a certain amount of time. And if we don't expand that into including more customers, that's not going to be a viable case, because we want to build a large company because large company for us means large impact, less honeybees required to make, those volumes of honey. The price was the next thing that we started working on. I can say that at this point, we match European honeys in Europe and American honey in the US we are on parity with those, and that's amazing because we've done that within three and a half years of R&D, and we raised about 10 million. In the food tech industry, many companies exist that raise hundreds of millions of dollars. There are a few that raise almost a billion dollars and are still not at a commercial level that, that we are. I think the goal by the end of this year is try to make our solution a little bit cheaper than domestic products made by bees here in the United States. And then the next target would be to try to compete with countries like Ukraine, Brazil, Vietnam, where a lot of, cheaper honey is being made. With the inflatory pressures and consumers and businesses that I project and the economists say will last through the next couple of years, I think it's responsibility, huge responsibility from companies like ours to continue working on scale and science to get up, to make our prices go down. Because yes, we're vegan, honey, but we also want to include everyone, including the vegans. And we want to make sure that when we talk to food service operators, retailers, businesses, that our approach is the most efficient and that them joining the bee coalition, heroic mission of saving the bees also makes a good impact on their calculation. And for all of that, to put more dollars back in consumers' wallets. Keith Anderson: Yeah, I will say, I think you've done a nice job describing the challenge that so many companies, whether they're technologies or consumer products, are trying to cross that chasm from the early adopters and reach a critical mass of mainstream customers or shoppers. And, I think more and more of the industry is prioritizing product superiority and parity. But I haven't encountered a huge number of examples where pricing and unit economics are competitive, and so it's really exciting that you're, in some ways there and still making that a focus. Darko Mandich: It's back to the DNA of our team. Because when we were thinking about who should be part of our team, we really thought that one big requirement to join our team would be that you have a previous scale up experience and hopefully with a lot of mistakes. And the reasons I'm saying mistakes is that people learn through mistakes. And in the past few years, there's been this huge influx of activists going into the food industry, wanting to pitch solutions that make the world a better place. And that's amazing. I think of myself, big part of myself being an activist, wanting to build this world for humans and bees that's better, for myself and the future generation and for people around me. But there's a big part in the way how I run this team and the members of our team around our previous experience in scaling manufacturing. Working for other companies, I built two manufacturing facilities. I worked with co-packers. I built extensive international supply chains. And that kind of knowledge really helped us get past the activism and coolness. Because activism and coolness has this initial phase that lasts. And even for companies like Tesla or Apple, at some point, it just kind of faded out and you just start to become this company that talks about efficiency, latency, how fast can you fill out the orders, how can you make the people on the other side of supply chain happy. And I think if you build teams with that DNA, any, in any industry that requires physical products to be manufactured and moved, it's being required. And I would like to see more of that. And as we also grow as a team, I would love to see more people who have dealt with ingredients or even honey who would happily join our mission and use that knowledge from before and hopefully many thoughtful mistakes and do things differently to make people happy. Keith Anderson: Well, the, love the idea of the DNA being so essential and predictive of outcomes. Darko, if people want to learn more about you or your products, where would you direct them? Darko Mandich: Absolutely. If you are an industry executive looking to learn about more about our technology and possibilities and some of the large enterprise deals that we've done, such as a deal with Aldi in Europe, I advise you go to, MeliBio.com, which is our company website. If you're a consumer that cares to know where you can get our brand Mellody in your favorite restaurant or store or even online in the US, go to Mellodyfoods.com and, learn about our story and get one of our two products that exist in the US market. We have Golden Clover, which is a regular, original, our number one product. But we also have an exciting Spicy Habanero, world's first plant-based hot honey. Hot honey is a growing category, especially in pizzerias. And if you like some spiciness or you like to add some kick to a burger or salad, I try you suggest, I suggest you try our new product that we just recently launched. Keith Anderson: That one caught my eye when I was poking around the site. Darko Mandich: It's super hot. People love it. Keith Anderson: Is it? I'm going to have to put it somewhere where my daughter won't, confuse it with the regular though. She's not as big a fan of spice as I am. Well, Darko, what a, fascinating opportunity. Congrats on the progress so far and good luck. And thanks again for joining me for the show. Darko Mandich: Thank you for having me and thank you for thinking of the bees. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the Decarbonizing Commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of Decarbonizing Commerce. Have a question or feedback about Decarbonizing Commerce. 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In this episode of Decarbonizing Commerce, host Keith Anderson welcomes Phil White, co-founder of Grounded, a boutique agency and B Corp focused on embedding sustainability into business models. Phil discusses how Grounded helps both large and emerging brands integrate sustainability into areas like product design, packaging innovation, and retail activation. By connecting purpose to profit, Grounded aims to close the gap between sustainability intentions and commercial actions. Phil shares insights into their innovative approach, including case studies on transforming consumer behaviors towards more sustainable practices and the importance of commercial value in driving retailer support for sustainability initiatives. This episode highlights the critical steps and collaborative efforts required to make sustainability a core business driver. Learn more about Phil White: Link to Grounded World ’s website Link to Phil’s LinkedIn If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome to Decarbonizing Commerce. I'm Keith Anderson. I'm really excited about this week's episode because when I started Decarbonize.co, my core thesis was that many retailers and brands struggle to embed sustainability commercially. That is, adapt their business models and integrate sustainability objectives into the way that they do what they do. And our guest this week is Phil White, who along with his partner and wife, Heidi, is co founder of Grounded, a boutique agency and B Corp that helps both large, established, and emerging retailers and brands make progress in what I call commercial sustainability. That is, embedding sustainability as a discipline in areas like product design, packaging innovation, retail activation, and much more that you'll hear about from Phil during this week's episode. But, when I met Phil a few months ago and learned about the work that he and Heidi are doing, I wanted to continue the conversation and be sure that you all could listen in because I think it really represents a lot of what we as an industry are going to have to focus on over the next decade or so. And I saw firsthand through other industry transitions, like the growth of digital commerce, just how much effort and coordination it takes to, make a shift like this across different functions. So I'm very excited to introduce you to Phil White of Grounded. Phil, good to see you. Welcome to the Decarbonizing Commerce podcast. Thanks for having me. Well, I thought to kick us off, maybe you could tell us a bit about the business that you and your partner, Heidi, run, Grounded, and how you came to start that particular venture. Phil White: Sure. With pleasure. So, so grounded. So grounded, I guess the way we describe ourselves is a social innovation and brand activation agency. And the reason we chose those two terms was kind of quite specific because, particularly in the world of brand purpose and sustainability, we realize the existential challenge that most companies and brands and actually non profits face, frankly, is the ability to connect the why of purpose to the way of doing business. Or sometimes we say the way of profit, obviously we can't say that for non profits because it's a bit contradictory, but it's the way that you connect your purpose to Keith Anderson: Getting things done. Phil White: getting things done. And the more we kind of got into that, the more we heard that this was the existential challenge faced by most businesses, particularly today, the more we realized that the way to solve that was to kind of figure out what the gap between intention and action actually is, or in other words, purpose and profit. Same difference, just to kind of level deeper. And therefore, that's why we focus on innovation because innovation is obviously setting the intention in terms of what you want to sell, produce, deliver in order to add value to the consumer and drive some kind of revenue. And then action is actually what you're going to do to unlock that revenue and sell stuff, right? How are you going to change behavior and get people to buy it? So, that's why we kind of Focus on those two areas. And that's why a lot of the work we do is more upstream innovation focused in terms of coming up with kind of positioning and propositions and go to market strategies and ideas and platforms and sometimes products and packaging and innovation. And the other part then is often focuses on retail, because obviously that's where the rubber hits the road, right? To figure out how are we going to get people to actually believe that this is worth buying versus their competitors in the category, wherever it might be, and actually figure out where the intention action gap is and how big it is that's preventing people from making a better, more responsible, sustainable choice. And then when we can close that gap, then sustainability stops being a risk mitigating factor, a cost to the business and starts becoming a driver of consumer demand. Purchase intent, which again is the holy grail. So going back to what Decarbonizing Commerce is all about is how do you commercialize sustainability? And that's exactly what we do. So that's what we do all day every day is help clients figure out how to commercialize sustainability. Keith Anderson: And in terms of your background and, Heidi's background, has sustainability always been your focus, or are you coming to the topic from a different perspective? Phil White: Yeah, no, it's a great question. So before we started Grounded, we worked for a big global advertising network that everyone knows and we actually run the Unilever business here in North America. And we were kind of pretty instrumental in trying to figure out how you can translate Paul Polman's, sustainable living plan into tangible brand building activations and campaigns, basically. And the more we got into doing that, the more we wanted to do it, because we saw the positive impact that we could have, the more engaged the teams that we ran were and wanted to be part of it. And of course, as we did more of that, we got more connected to the UN and the Sustainable Development Goals. And we began to kind of, see the importance of why this was critical, right? In terms of driving, trying to, activate that plan to save the world. So it's really all of those three things coming together that made us go, okay, well, actually we want to be doing more, of this. And because we work with a big multinational, agency holding group, and we're working with one of the biggest multinational companies on the planet, amazing credibility and amazing experience, but it's still too slow. We're not seeing the impact that we want to have. We're not operating in an agile and exponential way. So I think like most kind of slightly jaundiced and tired advertising agency execs, we decided that it was time to kind of separate from the mothership and go off and do our own thing. So Grounded was born in 2018, actually, to be exactly that. A smaller boutique, more agile, more nimble, exponential agency to help you kind of transform purpose into profit and create value by doing good. So that's kind of how we all started. Keith Anderson: Well, maybe we can bring it to life with, one or two case studies or examples. I think it would be really interesting to hear, who are the types of folks that are approaching you and what's the problem they're approaching you with? And then what do we do, what do you do to move the needle forward? Phil White: Yeah. Great question. So we kind of work with four, I guess you could say four main constituents. So we work with big kind of global enterprise level brands. Will that be Ford or the Lycra company or Nestle or Nespresso or whoever it might be. And that tends to be focused on two things. One is kind of helping them better articulate their overall corporate or brand purpose. And two is, as we talked about at the start, is how do you then connect that to the, your sustainability goals and commitments in order to turn those into drivers of value or purchase intent across whatever your brand portfolio is. So that's kind of, Pillar 1. The other kind of main constituent we work with, and connected to that then of course are the retailers, because often they're CPG orientated brands that need to then be activated at retail. So that's kind of where the retailers come in. We do have some retail, direct retail clients like Grove, Collaborative, for example. But usually it's through the lens of the brands themselves that we kind of engage with the retailers and, generally that tends to be the case. The other kind of main constituents are non profits. And they have a similar problem often in that they might have low brand awareness or low brand relevance or saliency that are out there in the market. But they're trying to fund all these programs on the ground and of course they need money. They need people to put their hands in the pockets and support them. So it's kind of the same deal. It's, it's a parallel world in terms of how do you figure out what your mission and your purpose is? How do you make that engaging and clear for people to want to support it? And then how do you drive the behavior change to people to put their hands in the pockets and support it? And it's, really the same thing. So, as we got into this and we started working with some larger non profits like the World Food Program and the UN Institutes Hospital and Plan International and the Samaritans and whoever it might be, we, quickly realized that there was a lot of commonality between what we'd learned for the past 30 years in terms of, brand building at a global level and activation and how you can apply some of those principles, package them up in perhaps a more accessible or exponential way for non profits. So that's kind of what we did, and I guess kind of what lies at the heart of what we do, to bridge that gap, a lot of the work we do is design sprint based, so we often kind of show up and do a lot of workshops and design sprints, and we do it efficiently, we do it at speed, and iteratively, and we facilitate it ourselves because that makes it accessible for the big brands who might be just stuck in a rut or stuck in their existing relationships, or just are struggling to kind of push the needle internally for whatever the myriad reasons there might be around sustainability. So it gives them a very quick opportunity, a wedge, if you like, to be able to kind of jump on and do something and get that ball rolling. And for nonprofits, from a financial equation point of view, obviously it's more accessible. So we can go in and we can do it fast because we generally know what we're doing and it ain't our first rodeo. So we can go in there fairly quickly and deliver the value and deliver the clarity that we need. so that tends to be kind of how we work. So I would say, in kind of summary, we tend to do three things. We tend to kind of work with brands, retailers, startups, and nonprofits to help them articulate their purpose, pull that down into a brand position and then go to market strategy. We help them activate their brands, whether through packaging, design, identity, omnichannel experiences, digital, so whatever it is along the path of purchase and based on understanding where that intention action gap is to drive the behavior change and close that intention action gap. And then we help them accelerate their impact and that tends to kind of come down to obviously tracking and measurement because you can't. Manage what you can't measure, lots of kind of partnerships, either commercial or non profit. We work quite closely with UN Officer Partnerships, actually, and figure out often how to design sprint potential partnerships between for profit and non for profit sectors to, again, to accelerate SDGs. Going back to what I kind of said based on our experience with Unilever. And then we tend to do kind of publish and write quite a lot of thought leadership and do speaking engagements and run design sprints again, just to start getting that flywheel internally spinning. So people feel that they're able to kind of make progress against whatever initiatives or platforms that are already out there and working. So they tend to be the kind of three things, but I'd say the core of what all that really comes down to is the retail aspect. Because, the ability to then combine commercial innovation with brand activation or social innovation to brand activation is obviously the bit that is where the biggest gap is in our experience. So that's why we very much tend to focus and often, design sprint with brands and retailers together to try and come up with platforms that are going to drive that sustainability agenda through to the end consumer or the end shopper and drive the behavior change that everyone's looking for. Keith Anderson: And when we talk about behavior change, are we talking purely about making a product or brand switching or substitution decision, I'm going to swap a more sustainable option for what I'm currently buying, or is it in some cases even more significant behavioral change, for example, just making it up, switching from single use to refillable and reusable packaging. Phil White: Both and a lot more. So, a good example might be, so we were recently engaged by a startup that had licensed the, like the, Brita brand actually from Clorox. And they wanted to create a new bottled water and we're like, "Oh no, the world doesn't need another bottled water. That's the very last thing we need." But when we got into it, we kind of thinking about the Brita system and the Brita equity, we realized, that there was a gap between, using your Brita kind of container at home, which is obviously a more, much more sustainable way of consuming and storing water and the actual kind of reality, the usage gap of people forgetting their swell bottles and forgetting their reusable bottles when they went out or, did whatever. There was a gap in the market. Keith Anderson: I think it's Stanley bottles now, Phil. Phil White: Stanley, there you go. I'm obviously out of touch and this was only two years ago. But what that gap was meaning that what people were doing was doing what everyone does is just default to walk into your nearest retail outlet and buy a plastic water bottle, right? So that was the gap that we were actually filling. That was the category opportunity, but also the intention action gap that we're quite literally trying to close. So as a result of that, we did a lot of research, competitive landscape assessments and retail audits and focus groups and you name it, all the usual stuff and realized that actually this problem was much bigger than we thought it was. And there was the real, there was a really behavioral problem there that people were forgetting, wanted to do the right thing and not buy plastic water bottles and all that kind of stuff, but reality, when you're out or you're late for work or you're stuck out as you've been on vacation, you know outside and you're desperate for a drink, you're gonna just do what you do and go and buy a bottle, a plastic water bottle. 'Cause usually that's the only option. So this entire platform is about how do we develop a product that fills that gap, that addresses that need, which switches people out of buying plastic water bottles, but also kind of gets them into a more regular behavior where they can actually fill up their water bottle at home. They can buy it once, they can drink it on the go, but they can keep it because it can be used for six or seven times. So they can actually use it as a kind of interim, as a fill in for their kind of normal kind of swell or Stanley water bottle. So that was a bit of everything. That was like changing perception, changing attitudes, changing behavior, locking people into a new system or new ritual, as well as identifying the bigger category gap that was driving the, which was driving, kind of negative environmental impact, let's say. So maybe that's a good example of, how, it addressed all of those things simultaneously. So to your point, yeah, it's rarely one thing, but the, idea of figuring out where the intention action gap along the journey is, once you know where the biggest intention action gap is, where it's occurring, how big it is, then you can focus on, all your energy on addressing that. And then use rest the journey tactically to kind of try and embed or habituate the right behavior, which is often what we end up trying to do. Keith Anderson: And just sticking with that example, how much of the, effort to close that intent to action gap happened at the, were there ad campaigns that support it? Is it a packaging redesign? What kind of retail activation ends up being pivotal to something like that? Phil White: Yeah, yes, all of the above, definitely an omni channel, but it started effectively with a new product, a new pack, an entirely new kind of product packaging driven proposition, which then obviously fundamentally needed to be merchandised and displayed at retail in the category and at the moment where people would otherwise default to buying and doing what they usually do. So, it's still launching and rolling out, frankly. And a lot of it has been driven initially through social, through very kind of targeted, geo targeted social media to just raise the awareness and the relevance and set the occasion. But of course, retail, just in terms of its ability to kind of drive visibility and accessibility is obviously the most important thing, particularly in this category. Which is, that's what drives the category. It's visibility and accessibility. That's it, basically. So if you're not, if you're not, if you're not visible and you're not available, then you ain't gonna, you ain't gonna win. Keith Anderson: Makes a ton of sense. And, then, of course, there's the commercial value equation. Do we sell more? Are the margins, comparable or accretive? Is that part of the work also? or are we starting really from the customer and working backwards? Phil White: Yeah, so often what we try and do with the intention action gap is we try and size it. How big is it? And then what for value can you put against not closing it? Right? So, what's the category selling story, right? What's the size of the prize or the money that's being left on the table by not closing the gap? And that's usually the way in because as we all know, rightly or wrongly, depending on which way you look at it, retailers want to drive category value, right? They want to drive category profit. And you can talk a lot of great stuff around sustainability, but unless it's going to drive the value commercially at a category level that retailers are looking for, it's going to be very hard to convince buyers to support it. It's just the reality of how the machine works, right? But if you can frame it as, well, this is how much money you're losing on the table, leaving on the table, if you don't do this, and this is the quantified amount, right? Oh, and by the way, this also ties back to your, your sustainability objectives as a retailer that you've pledged to uphold that you're holding your suppliers to account for to deliver. We're turning up not only doing that for you, which helps, with your kind of own commitments, but we can deliver higher category profit and value. Why wouldn't you do it? And that's really the essence of what it comes down to, it's connecting those dots. Keith Anderson: And are you starting to see the retailers be responsive to that kind of framing? I mean, I, look at some retailers who are increasingly vocal about how they're incorporating some of these factors in decisions about assortment and merchandising. They're introducing their own labeling schemes to add credentialing to some of the products that meet their conditions. Is that something that's still relatively limited across major retail or is it becoming more widespread? Phil White: I mean, I think, I don't think there's a clinker answer to that. I think it just depends. you have retailers that embody those values into their own label products and portfolios, right? We all know who they are and do very well at it. And there are those that are trying to figure out how to do it. And there are those that are on the bleeding edge of circularity and changing their infrastructure, right? To, try and deliver it with reverse logistics and reselling and re-commerce and all the other good stuff that needs to be kind of built up around it. So, It just depends. And I think part of it is going back to kind of figuring out then, from a brand owner's point of view is what's our purpose? What can we realistically deliver, credibly deliver from a sustainability point of view? How is that going to support the sustainability commitments of our retailer, our customers, and therefore what activation platform can we build around it? To kind of move the needle. and I think there's always tends to be, particularly in this space, that tends to be a kind of just a general conception that if you don't knock it out of the park, then it's not worth doing. And of course that's never the case. Rome was not built in a day. It's the little incremental steps over time that build up that result in the, in, in the impact. So half of the problems often, and again, why we approach this from a design spring point of view is that the barriers to then engagement are as low as we can possibly get them. We can get as many people together, cross sector people from together from different, areas of the business interacting and interfacing and ideating around it. So the chances of something getting out there and happening are greatly increased. And then it's a case of giving it a run and seeing what happens. And, usually, I would say, once you get it in and it starts working, then it tends to kind of grow and then sometimes becomes a category platform and then sometimes becomes an ongoing evergreen platform and sometimes even gets to become a complete category invention priority kind of moving forward for a, for a retailer. So yeah, there's so many different ways in which it can, kind of show up. It, I think it really just depends on kind of where you are on your journey, and trying to figure out that connection point between, you feel like what the brand stands for, where the intention action gap is, and what's going to have the biggest impact socially and environmentally. Keith Anderson: Yeah, I, I was speaking with a brand this morning who I think is, sort of mid flight on a very similar initiative. They're trying to pivot from single use to refillable, in at least one of their product lines. And like most brands, they're starting, they've been in market for about a year, six months in a limited regional pilot, six months nationally, and the early results are encouraging. They've now converted about 25 percent of their own brand buyers to the refill. The economics look good for the retailer and them, and they're, to your point, now starting to explore, well, what kind of, shelf design is going to be necessary to really scale this. And so, it's, turning into an opportunity for a particular retailer, along with this brand, to do something, unique and different that, Who knows? I know at least the brand is hopeful that in 12 or 18 months, it'll migrate from the first retailer to many others. Phil White: Yeah. And, not for nothing, we all know what, we all know the policies that are coming down the pipe. Right. Particularly EPR and the impact that's going to have on both brands and retailers to, to kind of, clean their act up a little bit, quite frankly. So with all of these things coming down the pipe, I think we're going to, we're anticipating that we're going to see a lot more of these initiatives and innovations, not because they're nice to do, but because they're a have to do. Keith Anderson: Sure. Sure. Phil White: So that's the, that, that's the hope anyway. Yeah. Keith Anderson: Thinking almost about the other side of the coin, I'm thinking of another major brand who just reassigned one of their veteran executives, 20 year veteran at the company, with experience in a lot of functions, sales, marketing, e-commerce, very little in sustainability, but that person has now been tasked with taking credit, and getting credit with shoppers and retailers for some of the good things they've already done. Is that a scenario that you've encountered where in fact, they've already done things to clean up their act and now it's as much about finding a way to present that? Both commercially and to consumers? Phil White: Yeah, for sure. So something that we'll hopefully talk about the conference in Chicago a little bit more around is, a kind of design sprint that we've developed called Retail Activation for Good. And it's quite literally designed to do everything that we just kind of talked about. And even though we kind of launched it about three years ago and it was based on, lots of deep insight with some of the biggest brands and retailers on the planet who were kind enough to contribute their thought leadership and examples to help us build out this framework in these case studies. Believe it or not, it was quite tough to get it going. And we were like, we don't understand why, because everyone's asking for it. And it took a while for the penny to drop because a lot of these big companies are still kind of caught up internally with what's our purpose and what's our sustainability goals and commitments and how to report against them and how do we quantify them and how do we kind of position them internally and how do we get funding in and, getting it down to the, what you might call the tactical level of retail is, of course, where everyone knows it needs to be. But getting there, crossing that bridge and taking that path is a bit of a challenge. So it's taking a while for companies to go through that journey of internal transformation and understanding, and then figure out how to collapse the traditional silos that exist within, larger companies and be more kind of, what's the word? Intersectional is probably the right word in terms of how do we approach these problems. And, how does the CMO and the CSO and the COO and the CRO, the CIO, whoever it might be, all get together to kind of figure out, say that, sustainability doesn't exist in a silo. It touches or should drive everything from innovation to activation. So that not only demands a different mindset and way of thinking, functionally and, operationally, it demands a different way of working. so it, we tend to find that, even though retail activation for good makes complete sense. To many companies, many are still on that journey of transformation and trying to figure out how to kind of rally the support and change the design and their operational infrastructure to enable them to actually get to the point of doing that. And there's relatively few actually proportionally that are there and that are able, to do it. Keith Anderson: Are there any that you would hold up as, shiny beacons of inspiration for folks listening? Phil White: Yeah, I mean, there's some that do just do that naturally and intuitively, Grove Collaborative probably being a kind of good one because of just their proposition and their purpose and their positioning. You've got larger organizations that have been doing this actually for, a number of years, whether that be kind of PNGs and Unilevers through to your kind of, your Patagonias and whatever it might be, right? And, as a certified B Corp ourselves, we tend to kind of see that, a lot of the B Corp brands and businesses tend to kind of, again, have a tendency to kind of do this more intuitively anyway, because it's kind of embedded into their operating and procedure and their governance, right. And how they think and kind of how they behave. So, and what's kind of interesting is what we're seeing is that the smaller, the kind of smaller disruptors that are coming into established categories and shaking things up a bit tend to be also be the more sustainable or purpose driven brands that are able to get that flywheel spinning quicker and have a cohort, a smaller cohort, a very active, often younger, more dynamic consumers behind them are kind of helping to kind of drive that agenda. So that's an interesting thing that we're seeing, whether that be in beauty or fashion or diapers or whatever it might be, you're getting these smaller players coming in and kind of disrupting the status quo a little bit. And they're the ones actually that we're finding are really kind of leading the pack and, encouraging the larger companies to try and, change their behavior, which tends to result in those larger companies trying to buy them and acquire them. Which sometimes works, more often than not doesn't, because as soon as you get... if you're bought by a big brother or big sister, then you kind of tend to lose the essence and the drive behind what made you a disruptor in the first place, because you get lost in the, you kind of get lost in the, matrix, so to speak. So yeah, it's just, it's really, it's just a really interesting time to be intersectionally kind of where we're at, because there are so many forces at play. Keith Anderson: Yeah. I mean, you've just touched on something that, I pay very close attention to, which is where is the change originating, and, scaling? It, to your point, it very often starts with the emerging brands who have the benefit of being able to design from day one for the next decade or two without a century long legacy and large scale production facilities and established ways of working. They get to start from scratch and design the product and business that they think will be durable, for the future. But exactly as you say, they often struggle to remain independent. And then the question becomes, what does that integration, look like? Is it assimilation or do they end up setting the pace for the new mothership? Phil White: Right. And a good parallel to that is, whether you, depending on what side of the fence you're on, if you look at the kind of carbon offset marketplace and how many new disruptors have come in to, providing carbon offset platforms and verifiable projects. But what we're kind of finding is those smaller disruptors are kind of drying up a bit because the investors behind them are losing patience, frankly, Keith Anderson: Yep. Phil White: in their ability to kind of convert and get the growth, get the growth multipliers that they're looking for. So those are tending to go out of business or being acquired by other larger companies who are, who have got the resources and have got the infrastructure to be able to start to scale them. So that's a really interesting kind of dynamic that's going on just in that category. But I think that probably holds for quite a few, actually, when you kind of look at how it seems to be working. So, Keith Anderson: Yeah. Yeah. And I look at it, I mean, as, you and I have discussed offline, a lot of the work that I did in the early days of online grocery and e-commerce was helping some of the big retailers and brands initially assess, what's the speed and likelihood that this is going to be a big factor in my own business? And there was a lot of discussion and debate about, well, sure, for these small companies, it makes sense, but at our scale, it doesn't make sense. But looking back 10 or 15 years later, there's no question for direct to consumer and other emerging brands, it's, 80 percent in some cases of their total sales. But look at the majors, Amazon is a top five customer for basically any major CPG at this point. And so I'm optimistic that we'll see a similar maturity curve in this sense, where the companies again, that have the luxury of no legacy, they can get everything closer to right on the first swing at bat and, eventually as the infrastructure and the systems and the ways of working and the data and the tool set, all these things that are in development get refined and more sophisticated and battle tested. I think it's going to continue to borrow the word you used, it's going to grow exponentially. Phil White: Yeah, Keith Anderson: that's why you and I are both out here trying to help companies, get ahead of it because, the problem with ignoring things on an exponential trajectory is it always seems small and inconsequential until suddenly it's the only thing anybody can talk about, Phil White: Right. Yeah. Yeah. Yeah. That, hockey stick kicks in pretty quick, doesn't it? And you need to be at that election point, yeah, ready and open and willing to know how to do it. Yeah. Keith Anderson: Well, one thing I'm looking forward to is your sessions at the Summit in Chicago. Aside from that, is there anything on the horizon that you're really excited about or, looking forward to? Phil White: Lots. In fact, we were talking about it a bit before. I know kind of climate week, there's a lot going on at climate week, New York. And there's a kind of big CSO awards ceremony that's kind of happening during climate week that I'm kind of looking forward to and just kind of seeing some of the impact that some of these kind of global enterprise level CEOs are having on some of the issues that we've talked about, so that's kind of really exciting. We've got a kind of few interesting kind of projects in the pipeline as well, both on a kind of brand level and a non profit level. There's one non profit in particular, which I've really enjoyed working with, which I think has universal application to everybody called ProSocial World, and they've basically managed to combine evolutionary social and political science together to create a framework that enables groups to better cooperate and collaborate together. So if you can imagine the implication of that across every single sector, whether that be individuals, groups, organizations, networks, states, countries, nations, you name it. It has tremendous power. And one of the, as we all know, the new economic paradigm needs to shift from competitive to pre-competitive and it needs to be based on collaboration versus competition, because otherwise we're all going to run out of resources very quickly. And, the tragedy of the commons is going to kick in pretty quickly as it is already in some, in some markets. So, yeah, so that's the, that's what I'm most excited about because it ladders up to this new economic paradigm and it just challenges the very precepts on which we even think commerce is built. So that's kind of what I'm kind of quite excited about. And with, and we're hoping to run a session at the UN in November around the conscious attention economy, which is kind of linked to that, which is how do you kind of engage people in a more meaningful way and value, value their attention, not just in terms of clicks and eyeballs or whatever, but value their conscious attention in their ability to tackle some of these big, kind of larger issues, whether it be false narratives or AI and algorithms all the way through to how we currently monetize media. So lots of interesting stuff coming, going on. Keith Anderson: No shortage of things to stay up to speed on. Well, Phil, I really enjoyed the conversation. I'm sure listeners did also. If folks want to get in touch with you, how can they reach you? Phil White: Yeah. So, website is grounded.world, or you can just drop me an email at phil@grounded.world, kind of simple as that. Keith Anderson: Wonderful. Well, thanks so much for joining us. Phil White: Thanks for having me. Great to see you. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the decarbonizing commerce community at Decarbonize.co. Thanks for listening and we'll see you on the next episode of Decarbonizing Commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=2nx03vmn…
In this episode of the Decarbonizing Commerce Podcast, host Keith Anderson interviews Morgan Mixon and Rima Suppan, founders of Peachies, a London-based premium nappy brand focused on reducing environmental impact. They discuss how Peachies aims to disrupt the traditional nappy market with high-quality, eco-friendly products designed for contemporary parenting. Furthermore, they delve into how Morgan and Rima’s collaboration began at Imperial College and their journey from a business school project to launching a startup. The discussion covers the unique aspects of Peachies' design-centric approach, balancing sustainability with premium product performance, and their future aspirations for expanding the brand. Learn more about Morgan Mixon and Rima Suppan: Link to Peachies ’ website Link to Morgan Mixon’s LinkedIn Link to Rima Suppan’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome back to the Decarbonizing Commerce Podcast. I'm your host, Keith Anderson. And our guests today are Morgan Mixon and Rima Suppan of Peachies, a London based nappy brand that is aiming to disrupt the category with a premium take on diapers with a lower environmental footprint. They were participants in the Amazon European Sustainability Accelerator, among others, in the spring, they raised their first round of capital, and I, was introduced to them by another of our guests, Mark Rushmore of SURI, also based in the UK, who, you know, what I see in common about both of these brands is, you know, they're taking a very design-centric, practical approach to producing products that deliver on consumer expectations, while also being mindful of environmental and other sustainability considerations. And, as always, we get into some interesting commercial considerations, along with how they've made climate and sustainability considerations Central to the business model. So I'm really excited for you to meet Morgan Mixon and Rima Suppan of Peachies. Morgan and Rima, great to see you both. Thanks so much for joining the Decarbonizing Commerce podcast. Rima Suppan: Thank you so much for having us. Morgan Mixon: We're excited to be here. Keith Anderson: well, I think some of our listeners may be familiar with the company and the brand, but I imagine some are not. So maybe we can start just by introducing what is Peachies? What do you make? Rima Suppan: Well, Peachies is our life project in the meantime. I'll give you the full definition. So Peachies is a premium nappy brand for the contemporary parenting experience. What that means really is that we designed an upgrade to the, so to say, humble nappy. That means that we engineered these nappies for revolutionary softness and longer nights. Because that is really what parents deserve, and desire, of course. that means that we, of course, you know, we made substitutions for more eco friendly materials, for high quality materials, but also changed the design slightly so, that the fit of the nappy is really perfect for a child's skin, but also the needs that a child has. We then of course went through rigorous dermatological testing, to make sure that, yeah, we, our babies stay dry and comfortable. And we, yeah, nappy rushes is a thing of the past, so to say. Keith Anderson: Now my daughter is seven. Why did you wait until after she had outgrown nappies and diapers to start this company? Rima Suppan: Well, I guess because Morgan and I only met three years ago. Keith Anderson: Fair enough. Fair enough. Well, we're gonna come back and talk a lot about some of those attributes and benefits that you've basically designed into the product and the brand, but maybe we can take a minute and you can tell us about how you met and how you ended up deciding to start a, nappy or for our American listeners, a diaper brand. Rima Suppan: I'm happy to go first. So, Morgan and I really met at Imperial College. The nerds that we are. We were randomly selected by the Imperial College leadership to run the Innovation Entrepreneurship Club together. And then quite quickly, both coming from family businesses quite quickly realized that we really love working together and that at some points in our lives, we wanted to be entrepreneurs ourselves. We had little idea that would happen so quickly. But it happened and we're, super happy where we are today and thank God, we both took the decision to not become, Morgan, I think I wanted to be a product manager at some point. I wanted to go, back to my consulting career or into the tech space. I was at Google by that, at that time, and had an offer pending, but nappies, diapers just excited us way too much, to not to not go down that route. and so actually before starting that business, there, there was a funny story. it was of course COVID times when we met, we had never really met up in person before starting Peachies. And at some point we were like, we're only going to run a company together, build a company together if we actually get along in person as well. And so Morgan invited me over to, it was Dalston, right? Yeah, to Dawson, to a park and we had a full bottle of wine, and after that bottle of wine, we knew that was a match, not only company building wise and kind of, yeah, vision wise, but also personality wise, which is incredibly important, that is also a fit. Keith Anderson: Yeah, and I imagine you were socially distanced at that first meeting. Morgan Mixon: Yeah, exactly. We, well, we actually had a chance meeting outside the business school, during orientation, and Rima walked up to a friend and I and said, asked about a dress we were wearing. And I remember thinking like, who is this? But now I'm so grateful for her sort of social butterfly nature, and, willingness to just chat to anybody. And really the idea for Peachies, I mean, it started as a business school project. We are, we fall into that category. We were, very fortunate to be in a university during COVID time, a lot of down time to focus on your academics, but our course, the Imperial College Business School gives you a lot of opportunity to pursue entrepreneurial ventures, and, so just thinking about like, where can we have impact actually, and connecting back to kind of sustainability in its own right, we think about sustainability very holistically. We think about impacts at a societal level, at also an environmental level. And so we knew when we were coming up with an idea to work on, it would have to be something that got us out of bed in the morning. It wasn't going to be B2B software. That wasn't, that's not us. We actually love consumer products. We love getting excited about brands. We love trying new things. We love implementing them into our life. We love trying to find shortcuts to make the week easier. And we stumbled across nappies. We thought about, you know, our the people we would want to design for. And that was our friends and family. And we thought about our working moms and like what did they go through and where could their lives have been a little bit easier when we were growing up. And just so happens we're kind of at that life stage where everybody's kinda starting to reproduce . So we're kind of more in tune to parenting generally. And we saw this category that's, we think wildly overlooked. It's one of the kind of last necessity or essential goods that hasn't changed much, both from a product perspective, but also from a branding and community perspective, underlying also the very bricks and mortar retail service model. Whereas increasingly the world is direct to consumer subscriptions actually make sense for something like nappies that you need on a regular basis. And this is against a, you know, a backdrop of, you know, two global players that dominate really 80 percent of the global market, Procter Gamble and Kimberly Clark. It's old, stale brands that are boring, that are pastel, that do not reflect, in our opinion, what millennials want from the brands that they buy. both in terms of how it looks in the aesthetic, but also how the product performs and, the impact that it has. And so it was sort of a perfect storm. We saw, we saw all of this kind of coming together and thought, "we should think about this" and Imperial being Imperial, we had opportunities to enter competitions and accelerator programs and basically by the time it was time to graduate, we looked at each other and said, "Honestly, nothing else we're doing excites us more than, diapers." And that was a shocking for us, like, as you can imagine, you know, Rima had a very cushy job at Google. She was ecstatic about it. And I said, "surely you'd rather be a broke founder with me and pursue this." And she took the plunge as well. And we came out of school and said, "there's no time like the present. Why wait to start our entrepreneurial journey in five years or 10 years? Let's do it now." And we, yeah, took it forward, set up some email addresses, did some Google searching and the rest is history. Now we're a year into our journey in the markets. And, yeah, we're loving every single day, I have to say. Keith Anderson: So you launched a year ago and are you, what geographies are you available in? Rima Suppan: We're currently available in the UK only, but the future is bright. Keith Anderson: Yeah. Well, I mean, you know, it's an interesting market, I find, in many ways, both on the retail side and on the innovation side. Yeah. you know, in our weekly newsletter, we include funding announcements from, you know, retailers, brands, solution providers, and, you know, a pretty high concentration of innovation in this little ecosystem that I'm studying in the UK. So, it's a, good place to start. Rima Suppan: I think particularly from a branding perspective and from a, as you mentioned, direct to consumer product perspective, London, particularly, is a very exciting place. There's a lot happening. And as Morgan mentioned, nappies is one of the, these overlooked or one of the last overlooked consumer product categories. And what we mean by that is we've seen things happening, happen in the, toilet paper space, for example, or in the razor space, where companies have just completely disrupted first, how, products are designed, how sustainable they are, but also the way how they're serviced and the channels that you can access them through. And so for us, London, as of course, it's. It's easier to found the business there than in many other places as well. So that was also a reason, of course, our geographical location was a reason for that. But also because it's, you know, it's an exciting space. You have a lot of accelerator programs there, a lot of, great universities. That was of course how we met. But yeah, the ecosystem is a great one nowadays with, you know, growing after completing our funding round. also that was, helpful to being, yeah, in the British market, but also now hiring talent for the first time or growing our team, substantially. It is just exciting, to have access to such incredible talent. Keith Anderson: Makes sense. So you've touched on two or three of the key themes that we typically cover. you know, one is, a category that is, really mature and large and, right for disruption. And you're sort of disrupting, or aiming to disrupt in two ways from what I'm hearing. One is, with a premium product that is, you know, better aligned with the shopper that is the parent and also has benefits for the consumer, you know, the, infant and, secondly is the environmental or sustainability angle. So I'd love to get into the interplay between those two, how big of a role in the product design and the packaging and the logistics and the branding, is sustainability? You know, do you lean on that heavily as a differentiator and a reason to buy, or is it much more about a premium, superior product, and, you know, it's sort of a nice to have, Where you can fit it into the business model? Morgan Mixon: It's a really good question. We think premium unlocks a lot of eco credentials and I'm happy to elaborate on that. To kind of set the scene, the diaper space has been really interesting and I'll use kind of the European context cause that's ours, but you have the big, you know, the big brands, the Pampers of the world. And then you kind of have the eco brands on the other side of the spectrum. and there's not much in the middle. And what we've seen is the big brands have no incentive to innovate. You know, they dominate. They're doing great. They've been doing great for 50 plus years or whatever. They're, fine. They, of course, sense customer sentiment is changing, but they also lack an authenticity to be able to portray the changes they make, to be able to make those product shifts or re gear their products compelling to consumers, I think. on the other side, you have what are sort of self professed eco brands. And we're talking really more on that kind of disposable diaper side of things. we think, The cloth diapers will remain a niche for a lot of behavioral reasons because it's a huge fundamental shift in consumer behavior, but those eco brands that we've seen really increasingly pop up in our markets have focused so much on sustainability, they've sacrificed product quality. And so our philosophy is, despite, if you have all the best intentions to launch an eco products, but it doesn't stack up or stand up with its most basic job, which is to hold in all the things that come out of your child, then where are we? You know, like, if it's falling apart or tearing and you're going through more of them and throwing more away, are we really doing, are we really having a positive impact on the planet? So where we saw this opportunity was premium design. It was to elevate the product quality in a category that's been long commoditized. You know, in the UK, supermarkets, produce nappies at the White Label and even sell them as a lost leader just to bring people into the store. And so what we could do or the opportunity that we saw was let's elevate it. Let's bring in higher quality materials. Let's really focus on things like the fit of the products and dial things up and down in terms of the features so that we can provide a product. So on a range of products, that will make a significant impact on a parent's life, because actually parents, and Rima will undoubtedly get to this in a bit, as part of the brand, parents are our protagonist. We design for them, we design for their well being, and we saw that if we dialed up premium, or dialed up the quality of design, we could have nappies that last a little bit longer, you could do fewer changes in a day. You could therefore do less laundry because you're not dealing with this kind of blowouts and stuff like that. We can make sure your child's skin is dry and protected and things like nappy rash aren't a problem. And all of those things have the added benefits of reducing impact on the planet. So we're very practical about our design. We call it no bullshit design, which means we will make advances in terms of integrating sustainable materials into our product as long as it doesn't sacrifice premium product quality. That's the most important thing to us. So, we, first and foremost, make sure that nappy works, and works to a level that we deem is exceptional, and then we think about how we can continuously improve on environment. But, the thing that is, I think, most important to kind of draw an analogy is, We think our nappies can be like preventative medicine in the sense that if you diet and exercise and take care of yourself, you end up going to the doctor less. And of course, going to A&E, hopefully never. Same with nappies. If you can use a more superior product and it's no surprise that it does come at a higher price tag, but that value that you unlock is actually ultimately sending less to landfill because you're not using as many. And you've got that assurance that the product is, safe and and, well, yeah, high quality, you're going to get to the night, for example, and that's really where we've tried to do something different in this space is actually premium can be something that really unlocks a lot of value for parents, and it's not just a race to the bottom, on price or, therefore product quality. Rima Suppan: I can add a few thoughts here. What Morgan mentioned, particularly on, on how sustainability plays a role in a consumer's decision making process. What we found out is sustainability for us sits very much at our core. So, yes, we've talked about the product a lot now, you know, highest quality materials. We, of course, continue to seek to reduce the environmental impact of our product and ensure better future for our children, in short, but for us, it is really elevating at one level higher up. It's also, as you mentioned, you know, the packaging that we use, the logistics provider that we use, the warehousing that we use, warehouse provider that we use, but even small things as a company, like, the office space we have, the internet provider we choose. Those are all important decisions and they all contribute to the same thing. And so for us, it's yes, it's a product, but hopefully at some point in the future, sustainability will be so normal that sustainability itself is not a, not something that makes a customer, yeah, purchase a product. And so even for us, what we've quickly realized in the market is sustainability is the thing that keeps, if the product works, that's what keeps people, coming back to you. Which of course, with a product that is, that runs on a subscription is very important from a business model perspective. But even beyond that. you, what we found is, for example, longer nights of sleep are so essential in that period of your life that you would basically do anything to, yeah, to get an hour or two more of sleep, more, yeah, two more hours of sleep per night. And so we've actually, from reading many hundreds of reviews that we've in the meantime gotten from consumers, that is, for example, their, conversion reason number one is to get an hour more of shut-eye. Morgan Mixon: And I can vouch for that. I've got a nine month old at home and, sleep is a premium. Talk about premium. That's what you want. I mean, you want to do better for the planet. But it's a secondary consideration for a lot of people. You're really, particularly with small children at home, and maybe I'm just projecting my own experience, but it's so day to survival, that you're looking always for hacks to how you can do it better or more efficiently. I think we all agree people just want what's best for their kids, and we're hoping that we can help provide them with a solution that takes the pain away of also having to think about some of your sustainable impacts, but you can kind of focus on what you really want to focus on most, which is raising healthy, happy, healthy children, and we try to smooth that out for them a little bit with, that premium products. Keith Anderson: You know, you mentioned a couple of things that I want to circle back to 1 is some of the other categories that have been disrupted. You know, razors are one that I think of, and I've seen it disrupted in two directions. There's sort of the, opening price point or discount disruption that companies like Dollar Shave Club made famous, I don't know, 10 years ago. But I also now increasingly see at the premium end, a, renaissance of double edged safety razors and, you know, a return to simpler designs with, you know, no plastic, and maybe the handle is at a premium versus what you're getting at the drugstore, but the cartridges are much, much cheaper and, the reason I mentioned that example is, the lifetime value to a customer over 5 or 10 years, you know, even though the upfront cost is more expensive, ultimately, they save a lot of money and some of those brands are actually marketing that way, you know, they're saying, you may flinch when you see the first price, but if you think about how many of those 4 cartridges you're buying every two weeks at the drugstore, it's not going to take too long for you to break even. So, is that at all part of the equation in this category? Do you see it becoming part of the equation? I think of things like subscription and how you can sometimes offer a consumer, some savings for locking in, you know, how are you finding managing the value equation with consumers is working? Morgan Mixon: You know, we are a startup. We are doing. Something new in our category, in our geography, right? So we have to educate customers about what that value is of premium. that's where the challenge of marketing comes in. That's, and that's, you know, education is, a big part of that. But what we find is once that value has been demonstrated, once that product is in somebody's hand and, indeed with Peachies, the second you hold it, you can tell it's a different type of product. Just from that first interaction with the products, we see it resonates, you know, the, those intangible benefits or kind of priceless benefits rather of, you know, the two hours more of sleep perhaps, is something that is worth the money. And I think where we ever get pushed back on price, you know, you look at things like we all make decisions all day long, right? About what we're going to buy or spend our time on or whatever. And I don't think it's any different in our category. You know, if you want to. If you can see the value in what you're investing in and indeed get a higher return on investment than it's something that we find people stick to and something with diapers. That's really brilliant is a perfect kind of model. If it's not broke, don't fix it kind of thing. So once people are in the door and loving the products, you're, with them through potty training and that's, something we've seen. and so we do have our, we do have our challenge of educating customers about what premium means, what the materials mean, you know, we have no dyes or fragrances. We have an all white design. We don't have little cute animals on them. We try to limit, of course, there's no harmful chemicals. We look at our CO2 impact, those kind of things. But at the end of the day, it's how does that customer feel when it's in their hand or after they've used that first pack? And, if you've got a product that can, stand up then that value is, demonstratable. And therefore, the price point also follows with that. So, the, momentum is there because that's starting to now emanate. We're starting to really get, you know, the kind of flywheel effect of like people sending me photos at a one year old's birthday party with our like little tote bag in the corner, hanging off somebody's stroller. And, you know, that shows us that it's starting to really resonate. Those messages that we're putting across are not only good for advertising and bringing people to the door, but are actually backed up by, by the experience that they're having. Keith Anderson: You mentioned, emissions and just looking at the website, you know, one of the claims is 40 percent lower emissions than conventional nappies. Maybe we can walk through, where those savings come from and, you may or may not have it at your fingertips, but anything we can cover about, emissions and the overall footprint of the category overall. You know, why from a climate or sustainability footprint, perspective, it's a category that sort of needs some innovation. Rima Suppan: It's a really interesting aspect of our category. The nappy category itself is quite, yeah, it's, there's a lot of greenwashing in the industry, let's put it that way. I think there's a lot of industry where that, industries where that's happening, but for ours, I think it's especially interesting because we're dealing with children, we're dealing with, I mean, a parent or a child goes through about 5,000 to 7,000 nappies until they're potty trained. So we're talking about a lot of product, and, a lot that is being sent to landfills, for example, and a lot that is sitting around for many, years. And so for us, one of the, most important aspects when, launching Peachies was, transparency. And so it. Against kind of what's happening in the industry, we always said, "let's provide our parents or our customers with as much information about our product and about our company and the people behind that it, that, we're not a big conglomerate, but two female founders that have a, big dream that they want to make reality, provide them with all this information and then let them take the decision themselves for what they think is best for them and for their children." And so one of the things that we did quite early on in connection with the Amazon Sustainability Accelerator, was that we partnered with the European Union's Climate Innovation Organization called ClimateKick, and we wanted to verify our, yeah, CO2 footprint. And so, They verified that we save the equivalent of 93 tons of CO2 for every 1, 000 babies that use us, because that's quite hard to imagine. That's the equivalent of the weight of 17 elephants. Morgan Mixon: Just to add to that, you know, I think Rima and I on that transparency point is like, we know we're not perfect. we don't aim to convey that to parents. What we want to do is just empower them in their decision making. So, you know, we show our ingredients lists. We are very clear about what's not in our diapers. We're very transparent that we still have some plastic in there. You know, most brands do. And they'll kind of ignore that, like, it's in things like adhesives or, or elastics, things like that. But, you know, we made a conscious decision, for example, to include it in our, include a waistband on our product because it has such a substantial impact on the product fits and how efficient it is in doing its job. And so what we try to do is, you know, of course, benchmark ourselves and make smart decisions on materials. And, you know, things like our super absorbent polymer that's in our absorbent pad, you know, we use a more efficient material. So we use 20 percent less than other brands without sacrificing the product's performance, the fluff pulp that's also with that SAP is, from a hundred percent sustainably managed forests. But we still use a waistband, and we still, are, want to make sure that, you know, parents know that, and so that we can empower them to make those good decisions, but for us, it's like, if you're in our products, we want you to know why you're there, and if it's working for you, great, and know that if you trust in us, and spend your time with us, we're always looking to innovate, and reinvest in our product design, and fuel R&D, and push our category to new heights, but always maintaining that, that design philosophy of, bring a brilliant product to market first and make sure it works and does its job. And the rest we'll continue to figure out. Rima Suppan: One important aspect that we haven't even mentioned yet is that of course, sustainability has more angles to it than the ecological side. it is also, there's an economic side, which of course, as a Yeah, for profit business, you need to keep in mind, but then there's also the social side, and that is something that is, sits very close to our hearts, and we're, actually supporting Save the Children, or have supported them since, since the very beginning, because we think they're a brilliant organization, and support with that family's in need. because we've also learned very early on that, the first a thousand days are really what define a child's development, and, the quality of the nutrition, the sleep, that the, yeah, the environment they're in can can really have a huge impact on their, IQ and on their, yeah, on their life as an adult. So for us, it's, we view, as we mentioned, sustainability very holistically. And so the social aspect is also part of that. Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Well, it sounds like an exciting time at Peachies and I wish you luck. Thank you so much, both of you, for joining us. Morgan Mixon: It's been great. Thank you so much, Keith. Rima Suppan: Thank you so much. It was a pleasure. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the decarbonizing commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of Decarbonizing Commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=lnq20rk8…
Host Keith Anderson is joined by Jaxie Friedman, Sustainability Manager for Atomo Coffee. Together, they discuss the innovative approach Atomo takes towards creating sustainable coffee. Jaxie delves into the environmental challenges facing the coffee industry, including emissions and deforestation, and how Atomo's upcycled ingredients contribute to reducing their carbon footprint. The conversation also explores the complexities of measuring and managing these impacts, emphasizing the importance of maintaining product quality while making sustainable choices. Learn more about Jaxie Friedman: Link to Atomo Coffee ’s website Link to Jaxie Friedman’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. I'm Keith Anderson. This is the Decarbonizing Commerce Podcast. And my guest today is Jaxie Friedman, Sustainability Manager for Atomo Coffee, which is a producer of both beanless and hybrid, some bean, some no bean, coffee. Which is, you know, one of the most interesting categories that I think is exposed to climate as a business impact, and their approach to it is really worth being aware of and studying. And so I'll tell you a bit about why, and then we'll meet Jaxie. You know, firstly, coffee is one of these categories that is not among the highest emission categories you'll find in the supermarket, but it is you know, not at the low end. And so on the mitigation side of things, that is, you know, what can we do, what do we need to do to lower the emissions profile at a category level? Coffee and, cocoa are categories that are pretty interesting to look at. On the flip side though, as you've heard in other conversations in, you know, the case of olive oil is one example, it's one of the categories that is exposed to some of the disruption and risk of more extreme weather and higher temperatures. And so, you know, starting with targeting coffee as a category to go innovate in and innovating through a lens of both you know, producing a product that people want to drink, and choose to drink that also has a lower environmental footprint and is less exposed to the disruption of more extreme weather is a pretty interesting case study. And Jaxie has played a big role in a lot of the decisions that the company has made from a sustainability perspective. She's got a really deep understanding of everything that I've sort of set up here, and, I really enjoyed meeting and speaking with her, and I think you will too. So, let's meet Jaxi Friedman of Atomo Coffee. Jaxie, great to see you. Thanks so much for joining us for the Decarbonizing Commerce Podcast. Jaxie Friedman: So great to be here. Thanks for having me. Keith Anderson: So I think for those that maybe are less familiar with Atomo, maybe we could start with just, in your words, what is Atomo and what do you do? Jaxie Friedman: Yeah. so, Atomo is all about redefining the coffee landscape with beanless coffee. We make a coffee that's crafted out of high quality superfoods and upcycled ingredients to make coffee, something that tastes just like coffee, but without any green coffee beans. That's why we call ourself beanless coffee. And a little bit more about me and what I do at Atomo. So I'm our sustainability manager here. So a big part of why Atomo exists is that coffee supply chains are threatened by climate change and coffee has a massive environmental footprint. It's one of the kind of plant-based commodities that is most directly tied to deforestation and other major things that are, you know, influencing, changing climate and all of the negative effects that come with that. So, sustainability is kind of really core to why Atomo exists. And so, as a sustainability manager here, I help us to kind of quantify our impact and think about, how we can incorporate sustainability into different components of our business. We just recently released, our environmental footprint of our espresso grounds, and when you compare beanless coffee to conventional coffee, our espresso grounds uses 70 percent less farmland, which means, more forest and grasslands that are able to be preserved, and that we cause 83 percent fewer carbon emissions. Yeah, so I'm really excited that we've been able to kind of put some proof out there that our beanless coffee, Does some good stuff for the planet. Keith Anderson: Well, I mean, those are some just incredible data points. Maybe we can talk for a minute about how you arrive at those kinds of, estimates. You know, I know that, there's a lot of moving pieces and a lot of variables and there are some standards, but not everything is standardized. So how do you arrive at those kinds of estimates? Jaxie Friedman: Yeah, that's a great question. So, we did the calculations in partnership with a company called HowGood. They are a, they provide a data platform that allows folks to calculate their, environmental impact in a variety of different areas, and we've really focused on kind of the carbon component of it, and how good works with a lot of the globally established methodologies that allow you to kind of analyze the footprint of a product from the raw materials through to end of life. So, it's called a product environmental footprint, but it's similar to what you'd think of as a life cycle analysis in that it's analyzing the footprint of various different components of the product's life cycle. Keith Anderson: We know HowGood, they're going to be providing climate labels for the meals at our summit in September. Jaxie Friedman: And Ah, I love that! Yeah, they're doing some incredible work, and they've been a great partner for us. Keith Anderson: how deep in the weeds do you personally get in understanding what drives emissions up or down, and to what extent does that then influence decisions that the company makes about future formulations and sourcing decisions, you know, any of those sort of commercial considerations? Jaxie Friedman: Yeah, so for the first part of your question, how deep in the weeds, I go pretty deep in the weeds, partially because as I mentioned, we're not using green coffee beans. We use a variety of other plant-based ingredients to create something that tastes exactly identical to coffee, but it means we have a more diverse supply chain. We use some ingredients that are readily available and others that are a little bit more niche and have less established supply chains. For ingredients that are, less commonly studied, you may need to incorporate in some proxies, understanding the footprint of one commodity and using that as a reference point for another because it hasn't been studied. So I've had to go pretty deep into the weeds to make sure that, you know, we're using appropriate proxies in terms of understanding the impact of our ingredients. And also when we're thinking about, it's not just at the ingredient level, but also from a, region and kind of looking at the specifics and the comparison of, you know, if we were to source something from India versus Kenya versus wherever, the impacts of those growing practices are going to be really different. And so, we've been excited to be able to use the Lattice platform that HowGood offers, to be able to take that kind of next step to thinking about how it influences our product development. So, because this was our first official product environmental footprint we launched with HowGood, we've really been able to now use the learnings coming off of that to start to implement some practices so we can think about how it influences product development down the line. You kind of need to know your baseline to be able to make improvements for the future. And we've been using it to inform, when we're thinking about if we want to source a new ingredient from a different location, should, are there lower impact places that make sense to get certain things? We've also been using it as a reference point for when we're considering new ingredients within our formula, not necessarily in terms of saying like "it must hit this threshold to be in the formula," but thinking about, "okay, which are ingredients that are hot spots in our formula and what could be some alternatives?" and thinking about, kind of the bigger picture of with, sort of, some kind of guardrails of what the footprints could be. It allows us to kind of make more strategic decisions about, you know, where we're able to improve our footprint and what are the levers that we can pull. Keith Anderson: Well, Jaxie Friedman: Happy to get into deeper questions parts of that, if you'd like. Keith Anderson: I would love to, and you know, maybe we can weave into the discussion something that you also said, which was that from a taste and flavor perspective, it's functionally indistinguishable from conventional bean coffee, beaned coffee. I don't know how I would describe it, but, you know, that's something that I think is really important and something that we hear a lot of brand manufacturers discussing more and more, which is we're trying to balance these trade offs in essentially four areas, from what I can see. one is sort of quality, whether that's defined as taste, nutrition, you name it. Another is emissions profile. Another is how reliably can we get it, and the final is what's it cost. So, you know, when you said it, it tastes the same, it immediately had me think about what's that dynamic look like inside the company when you're getting this new data and then meeting with the product development or innovation team and thinking about, okay, well, this might lower the footprint, but then we've got to consider the cost, and we've got to consider the taste, and we've, you know, Jaxie Friedman: Yeah. so I'll just say outright from, like, kind of the broader CPG perspective and most of the sustainable food and beverage companies, like the even the sustainability people who are kind of owning the footprint part of things, I feel like most folks are aligned that ultimately the taste is the most important thing, right? If, you know, even if a product is better for the planet, but it's not quite as good, it's just really hard for get to get folks to buy it and to get bought into it, right? And so there needs to be these fundamental benefits, whether it's flavor or health benefits that people are seeking out, that I think have to be, of the most importance to, when creating a new product, especially a product that's an alternative to something that people already know and love, right? People are really passionate about their morning coffee. It's part of their habit, their routine, and they're not going to, at least most folks aren't going to just, you know, swap it out for a cup of tea or you know, some other alternative. And so. I think with that in mind, you know, we always discuss internally that like the flavor has to be right. And so that I would say is the most important thing. And I think that we've been really successful with, because I think our products tastes really good. But with that in mind, I think, you know, as we're looking at new product development and also as we're looking at scaling, I think all of those things that you just mentioned are important, right? We have to think about, what is our price gonna be on shelf? How does it affect our footprint, and how does that connect to kind of the sustainability story that is core to our brand? I think all of these things do kind of come into play. it's not necessarily my scope of work that is kind of owning that decision making framework, but I'd say all four of those components do come to the table when we're looking at the launch of a product. I'd say The kind of root of our ideation is coming from that, like, let's nail down a great tasting product. It needs to taste good, have the right mouthfeel, all of these things. I'd say, like, that is the driver of our innovation. And then because we have a really passionate team that cares about environmental components, we weave it in at any stage of the process that we can so that as we're identifying flavor notes that are really good that we want in our product, we can think about how those individual components can be a little bit better, a slightly lower footprint. Keith Anderson: Makes a ton of sense. And you had mentioned you could go even deeper on some of the footprint analysis. You know, you mentioned the location that you're sourcing from as one variable. What, are some of the other factors? Jaxie Friedman: We're really, I think this is really important among a lot of different kind of natural products. There's certain things that I think are foundational criteria. If you want to be in certain retail spaces, you know, being non-GMO among many kind of natural food products is important. We like to source organic ingredients when we can, but it's not, one of our kind of leading criteria. I think there's some other components, I think the jury is up in terms of, you know, for instance, organic. We kind of were taking a look at our ingredient, one of our ingredients that is organic certified compared to normal ones. And we were like, why doesn't the footprint change that much? And what's interesting is certain things that we would expect to be better from a carbon footprint standpoint aren't always, right? Because with an organic product, you may have slight decreases in yield, even if there's lower input of carbon fertilizers or whatever it is. So there's some interesting nuance there that I've been exploring as I kind of dig into specific ingredients. For us, I'd say one of the leading drivers around sustainability with our sourcing is upcycling. So our foundational ingredient is date pits, which we rescue from farmers waste streams in the Coachella Valley in California. And food waste is just a huge problem in our country and it leads to, a much larger footprint because agriculture has tremendous ripples on our ecosystems. It has a huge carbon footprint and we grow a lot of stuff that just ends up in the trash, right? And it's really unfortunate. And so by being a product that is certified upcycled, with the date bits being that core upcycled ingredient, we also see that being a huge lever in terms of understanding how we are doing good for the planet because it is improving, it is reducing the methane emissions that may come from some of those, those pits ending up in landfill, but it's also creating a new commodity out of something that wouldn't have been used in the past. So you have the avoided emissions, and then you also have this new opportunity. Where if you're using less coffee that has a higher footprint and then you're also rescuing this waste stream to make that same cup of coffee, there's kind of dual benefit there. And I'd say in terms of upcycling, our core ingredient, the date pits is upcycled, but we're also looking to incorporate in as many upcycled ingredients into new formulations as possible. So I think that's definitely something that is kind of core to our sourcing priorities. And we're continuing to develop our coffee to use more and more of those types of ingredients. Keith Anderson: Yeah. I see, upcycling as a industry, you know, it's been a trend for a while, but it's actually really interesting to see how it's formalizing with the certification and associations and it's becoming a more prominent feature of a lot of brands and how they're coming to market. Jaxie Friedman: Yeah, the Upcycled Food Association has done some amazing work with kind of rallying folks together around, I think, this kind of overarching, concept. And I think what's been really exciting is to see the ripples coming out of that. So, the Upcycled certification, the number of companies that are getting that certification, which is basically like a proof of that your product has a certain quantity of ways of, diverted waste streams going into that product. The number of companies getting that certification is growing. I think we also see, you know, there's been ripples in terms of food waste policy. The EPA's food waste hierarchy now has upcycling as one of the kind of better ways in which you can mitigate food waste, which wasn't there before. So it's been really exciting to kind of be in the upcycled world, while this momentum is building. Keith Anderson: You know, to take a bit of a step back, and I probably should have asked this question earlier in the conversation, but I think you've done a great job unpacking some of the ways that Atomo itself is producing products that are good for the planet. Maybe it would be helpful to listeners to spend a couple minutes just talking about the coffee business itself. I mean, you mentioned, you know, clearing forests or using farmland are a couple of the, environmental impacts that the conventional approach to producing coffee has, but I think it would be interesting just to highlight why this is a category that was interesting to build a brand and a business like this in. Jaxie Friedman: Yeah, that's a great question. And I'm happy to dig in deeper there. So coffee, I'll say kind of the foundational thing around it is that the coffee market is growing and simultaneously the amount of land that is suitable to grow coffee is shifting and shrinking due to climate change. So I'd say there's this broader issue, where by 2050, 50 percent of the land currently suitable to grow coffee will be able to grow coffee. And so then there's these ripples of, issues for coffee supply chains where, the growing locations are going to need to change, which often means that farms are going to have to move to higher altitudes, there's going to, in association with those increased altitudes, there also happens to be a lot more forests in those landscapes, which means there's likely to be a lot more deforestation. And so that's a huge issue, and coffee companies, I think, are starting to pay a little more attention to the fact that, regardless of coffee's footprint, which I can talk about in a second, just thinking about, you know, being able to have a cup of coffee is going to be harder and harder, especially because coffee demand is increasing, right? So if we have more coffee that needs to be consumed and a shrinking space to grow it, that's a huge issue. In terms of the coffee footprint, I think the deforestation is one of the biggest drivers of coffee's footprint. When we did our calculations with HowGood, we also created a benchmark competitor, which was supposed to be representing global Arabica coffee production, which include 13 of the top coffee producing countries as those source regions and their kind of estimated impact. And what we found with this conventional coffee benchmark was that 58 percent of those emissions were coming from some of that, deforestation component. And, that's a huge portion of the coffee life cycle. Of course, there's other things that are contributing to that other remaining percentage, right? That's fossil fuel usage on farms to be able to grow the green coffee beans. It's the processing to roast the coffee beans. It's the transportation to bring coffee from, you know, different regions where it's grown, like Brazil or, or different parts of Africa over to the places where it's most often consumed, right? In Europe or the United States. So there's so many different components that are contributing to the high carbon footprint, but I'd say the most critical one is deforestation. And it's actually driven a lot of attention. Coffee is one of seven commodities that recently has, been looped in, the, to a recent study that was basically looking at how these were the main drivers of agricultural deforestation, these 7 commodities. It was coffee as well as a few other products. I don't know all of them off the top of my head, but cocoa, paper pulp products, beef, of course, various different things. And these commodities are the key drivers around cutting forests in places like the Amazon. And so that's a huge problem. It's also driven a lot of change. There's recent regulation in Europe. It's called the EUDR, which is around deforestation regulation and forcing certain supply chains, such as coffee, to now show traceability, that their coffee is not being sourced from places tied to deforestation. There's increasing attention to companies that are setting science-based targets, for instance, to also pay attention to, you know, they have to, if you're setting a science-based target in partnership with, or with like the new FLAG, which is like a forest, land, and agricultural, might not have the acronym exactly right, You Keith Anderson: nailed it. Jaxie Friedman: Footprint. Okay. Keith Anderson: my screen. You got it. You got Jaxie Friedman: yeah, so the. FLAG footprint is now being, it's starting to be required among, companies that have a heavy agricultural footprint and within that flag requirement is, preventing deforestation. I think it's beginning in 2025. It's like a commitment to have no deforestation in their supply chains. And this is really hard to execute because coffee. It's mostly grown by lots of smallholder farmers who don't have access to certain technology and ways of tracking these things. So the coffee supply chain is really complicated and, I think climate change is threatening coffee, and simultaneously because of coffee's footprint. I think it's created additional pressure at the legislative level, which I think is exciting but also going to be a huge challenge for coffee companies to meet to be able to prevent, to, prevent the deforestation that is so tightly connected to coffee supply chains. Those are just a few of the ways that I think coffee influences, supply chains, but happy to, dig into some other areas too, if you want, but I could go on and on about this. No, that Keith Anderson: was exactly what I was hoping to cover there. Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Keith Anderson: Well, I really appreciate you joining me, Jaxie. It was super interesting. Thanks so much for joining the show. Jaxie Friedman: You're so welcome. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the decarbonizing commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of decarbonizing commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=lnq201m8…
In this episode, join host Keith Anderson as he speaks Suzy Monford, founder and CEO of advisory firm Food Sport International. With an extensive career as an executive in the global grocery industry, and having worked at places like H-E-B Central Market, Kroger, and Coles and Woolworth's in Australia, Suzy has been a pioneer at leading grocery and retail technology companies and has a deep interest and commitment to sustainability in the industry. Tune in for her insight on online grocery, food waste, frozen food, and much more! Learn more about Suzy Monford: Link to Food Sport ’s website Link to Suzy’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome to the Decarbonizing Commerce Podcast. I'm Keith Anderson. And I'm so excited for this episode of the show. My guest is Suzy Monford, founder and CEO of a consultancy called Food Sport International. But Suzy has a long and storied career as an executive in the global grocery industry. She's worked at places like H-E-B, Central Market, Kroger, some of the Australian majors, Woolworths, Kohl's. And increasingly, she's played a role in some of the leading grocery and retail technology companies. And in addition to all that, she's got a deep interest and commitment to sustainability in the industry. And I always find it really interesting and important to hear from folks who sit adjacent to sustainability as a specialty. You know, they are operators and executives in the industry that are partners to and collaborators with the deep experts whose background comes from climate and sustainability. But, you know, the compliment that they bring is. real expertise about the operation of the business. And I think that's why Suzy has such a interesting perspective. And, you know, we cover all kinds of topics in our discussion, online grocery, frozen food, and much more, so I don't want to keep you any longer from listening to and learning from Suzy Monford, founder and CEO of Food Sport International. Hi Suzy, welcome to the Decarbonizing Commerce podcast. Great to have you join us. Suzy Monford: Thanks, Keith. I'm glad to be here. Keith Anderson: And the tables have turned a bit. You and I first met when you had me on your show. And so, for those listening, if you haven't yet checked it out, it's on the Conversations on Retail platform. And it's the People, Planet, and Profit show, correct? Yeah, definitely, definitely check it out. And as I was saying to Suzy, we, we had a great conversation, but it felt like we had more to say than time permitted. And so I wanted to have her on our show so that we could continue some of the discussion and, our audience could get to know her better. So thank you, Suzy. Suzy Monford: Thank you, Keith. And I completely agree. I could talk to you all day, which, which, yeah, I know you actually have a job to do, but no, I really, really appreciate this. I enjoyed our conversation very much. I learned a lot, frankly, and gave me a lot, a lot of good things to take away and dive deeper into. So I appreciate it. Keith Anderson: Well, I'll leave most of describing your background and focus to you, but, you know, part of what I found interesting about your experience and what you're up to is, you know, similar to my background before focusing on sustainability in retail and CPG, I spent a lot of my career in sort of retail technology and, you know, that's, that's where you've spent a lot of your energy. Can you just tell us a bit about, you know, your career trajectory and how it's led you where you are now? Suzy Monford: Sure. I'm happy to. And it's, I, I'm kind of inwardly smiling at that question because my career began where I actually am in the same city I'm in now, which is unique for me because I think I've moved 10 times at least for my career. So I'm in Austin, Texas now. I went to UT, so Hookham Horns, majoring in economics. And, minor in English, so basically not really qualified to do much other than go to graduate school or start working. So, I spent a decade in the restaurant industry with a start up that was based here in Texas. Learned a lot, obviously, a lot about the restaurant business, but probably more, what was more informative to me was a lot about managing teams and leading, designing go-to-market strategies, and honestly doing a lot of product development that was very healthy and clean and simple. And that's been a through line throughout my career. So about a decade in restaurants, and then I started into grocery. I've often said I felt, feel like one of the luckiest girls in grocery. I began my grocery career with H-E-B Central Market Division. At a time that we only had three central market stores, two in Austin and then one in San Antonio. Because I was coming from the restaurant business, they were like, "Hey, terrific! Please come and run all of our food service," which was all the in-house chef-prepared foods, the artisanal bakery, the deli department, the cheese department, all the restaurants, all the catering. Basically, 25/30 percent of the revenue of the company, of Central Market. So that's how I got into grocery, coming through this portal from restaurants. And again, what an opportunity. It was a lot, it was a wonderful start to the career. I absolutely loved it. I quickly fell in love with retailing. Every day was something new and fascinating. I had thought restaurants were complicated until I got into grocery retailing, and realized that the margin of error is so slight. And you can do fabulous work in the grocery space, but unless you're highly efficient, and sustainable, then you really, there's, there's only a couple of pennies left at the end of that dollar. And that's the only way to keep any of them. So I spent about a decade with H-E-B, most of, about actually half and half, half with Central Market, half with H-E-B. Then I had an opportunity and I moved to Australia. I became the Head of Innovation for Kohl's Supermarkets, and spent some time in Melbourne, Australia. Loved it. Kind of helped them transform their go-to-market strategy. It's working across fresh, particularly deli and prepared foods and bakery and all these other projects. Then that sort of took me back to the US after a little bit of time. I started my own consultancy, which is Food Sport, which is what I'm running now as a CEO. Spent some more time, I ended up being back, you know, as a CEO of a, as a restaurateur, and then starting to consult internationally with grocers. Quickly fast forwarding, that led me back to another opportunity to move to Australia. This time I was recruited by Woolworths, Woolies as we say, Woolies is the competitor to Kohl's. I was pleased to do it, loved my time at Kohl's, equally loved the team at Woolies, so I moved back to Australia, this time to Sydney. And helped Woolies regain some of the market share that Kohl's has taken from them based on their resurgence. So, I've had two opportunities to do some incredible work and work with outstanding people and companies in Australia. Back here in the States, I've been CEO of a couple of different grocery companies. One was called Andronico's Community Market out in San Francisco Bay Area. The team and I turned that around and we did such a great job that the owners of the company ended up selling it. So that was a little bit bittersweet, but, you know, good on them. I had an opportunity to join Kroger. I joined as a president at QFC Grocer, Grocery, excuse me, up in Seattle. We turned that chain around and then I was promoted to Group Vice President of Fresh Food for Kroger and moved to Cincinnati. Whilst I was there, I also was promoted again to Group Vice President of e-commerce at a time that that was quite, still nascent. And actually running a lot of our Ocado business as that was starting to get off the ground. I then took another opportunity to be CEO again of the largest food co ops in the country. Probably not going to surprise anyone. I mean, I absolutely love Kroger, love them today. Stepped out of that because I have a real mission around triple bottom line business. People, planet, and profit. The co-ops I think are doing fine, but I'm now really running my consultancy because that enables me to work across retail, work across the technology that's transforming retail, making it greener, if I can still use that word, and to work with startups and turnarounds. So that is, that's about the best that I can synopsize it, Keith. Keith Anderson: Well, it's an incredible, trajectory and I'm glad I let you cover it because, I couldn't have done as nice a job. I didn't realize, actually, about your role at central market, when we used to run store tours in Texas, they were always a highlight of the store tours. And, I haven't been to Australia, but I'll have to make the trip at some point to see some of the work you've done there. Suzy Monford: You'll love it. You'll love it. I was just remarking, with some folks just last week, catching up, about some of the things that we had done at Kohl's, and one of the things I was most proud of when I first got there was I helped do product development for the very first clean label rotisserie, we say rotisserie chicken, for them it's a chook, it's a rotisserie chook. And, I was able to work upstream, downstream and go-to-market with the best, cleanest label, most nutritious, sustainable bird that we'd ever sold in Australia. So, just a few, a few of the things that I'm, I'm proud to have been part of. Keith Anderson: That's great. And, you know, we, we spent a minute before we started recording, talking about some of the points of intersectionality between these different you know, industries, both food service and restaurants and grocery and things like e-commerce and online grocery and other technologies that are digitizing, what, to your point, is a really razor thin margin industry that was arguably among the later to digitize, but is really you know, accelerating and, it, it's already had and continues to have a pretty transformational impact. Where do you see some of those points of intersection between, you know, the conventional ways of working in and doing the work of grocery retailing and the emerging focus on sustainability? Suzy Monford: Technology's the key. Technology's the key. I, I, you know. I get up every day and I'm always excited and happy and really eager to see what kind of new adventure is going to happen today. But with regard to the trajectory of retailing over the last few years, as much as I say every day, "oh my gosh, what an exciting time to be in retail and to be in grocery." Honest to gosh, now I think we are at this apex because we can go from idea to shelf so much faster today and so much more sustainably because we have technology. Now, what do I mean by that? Yeah, everybody's talking about AI, AI. Well, AI has been around. When I'm, so yes, I'm including AI. But I'm talking about a lot of the work that some of my clients and colleagues are doing to digitize stores. When we come in to a grocery store, for instance, and we replace the standard paper price tag which, by the way, is paper, and it has to be printed, there's always issues, so there's a lot of waste in that. But it's still printed on perforated paper, a human being has to tear them, and go and hang all these price tags, and then change them over again when they, immediately when they change. We're spending millions of labor hours, literally, every single week to update pricing, we're using, you know, paper, which we don't need to waste. Not to mention the fact that these don't help create a sustainable shopping experience. When you go to a digital price tag, the digitization enables dynamic pricing and promotion. And they also talk to the AI camera that's on shelf, the computer vision element, that can scan and say, hey, here's what you're out of, here's what you're running low on. And what that does is it synchronizes inventory and supply chain. Now, for everybody whose eyes have already glazed over or tuned out, this is really sexy stuff in retail. Because if I can bring the right product to the right shelf at the right time of day and make my customer happy. Then I'm eliminating waste. I'm eliminating wasted food, which has a lesser impact, carbon impact on the environment. And I'm not wasting very valuable, purposeful human labor hours that could be properly reinvested, both for that human being and for the business. So I get really excited about that, and frankly, it's that technology which is transforming retail today. And I'll just, without having a long run on sentence, and also... we are still, as much as the US is starting to speed up, we're still behind, just, just like e-commerce, just like delivery, just like doing click and collect, which I first experienced when I was in Australia in 2014. The US, North America were slow followers, but just as, as that happened, the Europe is way ahead of us in digitizing stores. Australia is ahead, is also ahead of us in digitizing and they've been the lead, one of the leading markets in e-commerce now for more than a decade. So that's what's the most, that's the fastest growing area in retail today, not just grocery but particularly grocery, but it's the grocery element that I get most excited about because that is where we have the most waste and therefore the most opportunity to improve. Keith Anderson: I, I think that's a really critical point that you're highlighting, where the profit and the planet intersect. That is, you know, there's actually a company that we had as a guest on the show, David Katt of a company called Wasteless that uses AI to enable some of that dynamic pricing. And one of the things that he was really, clear about is part of the way that that company is able to fulfill its mission is by delivering. material savings and EBITDA by eliminating some of that waste. And I think that's where in retail broadly, but in grocery in particular, there's so much upside to being more thoughtful and technology-enabled about doing things that just make good economic and business sense, but have all these other benefits that align with the growing priorities that so many of these retailers have Suzy Monford: Well, sure, and, you know, I took a rather myopic view just then of starting inside the store. But if I were going to open the lens and start at the point of the farm, there are companies that have been using AI. Driscoll's Strawberries, for instance. And I know a lot of this based on the work that I've done with Emily Ma and her team at Google on the Google food team. She's been leading that team for a decade. But they've been, so Driscoll's is an example of a grower that is using AI, has been using AI sensors and some emerging technology to determine and detect when berries are actually ripe or where they are on the scale of ripeness so that they're harvested at just the right time. They're harvested knowing here's how much time it's going to take to get from the point of harvest through the DC, the distribution center, and then on to the store shelf. So that it gets to the store shelf, in the case of strawberries, ready to be purchased, ready to be consumed, and still has approximately a week shelf life left to go. And that is just fascinating, because there's less waste for the farmer, which means their, their income, their revenue stream is up, and there's less waste throughout the supply chain, there's less redundancy going, flowing through the DCs, because any time product comes into a DC, a distribution center, and it's not sellable, then it uses more carbon footprint and more transportation to do what? To go back somewhere, it doesn't stay in the Dc. But if we can have a continuous virtuous cycle from farm to the consumer's home, then we've eliminated all that waste that's occurring. Then we just have to make sure that we continue to talk to consumers, we're all consumers, and highlighting the fact that most of the food waste, 30 percent is wasted at the point after which it's purchased and in the consumer's Keith Anderson: at the household. Suzy Monford: on the household. So I'm, I'm on a mission to help every little part of that, of that train, if you will, starting from the point of the farmer and then on through helping to educate folks so they can change their behavior. Keith Anderson: Yeah, I, I see, a growing interest in cross-industry cooperation. I think, you know, obviously you mentioned where we are as a country. There have been some interagency initiatives coming out of, I think, the FDA and at least one or two other big federal agencies. The UN is, is trying to coordinate a lot of activity, and I think Walmart and Kellanova announced something a few weeks ago. I think there's growing awareness in the industry about food waste, and I see more of the retailers and brands, campaigning to educate consumers sort of in the ways that you're describing. Suzy Monford: Yeah, absolutely. And, you know, as a proud ex Kroger executive, I'm proud of what Kroger has been doing. They really got there. Walmart, I think, was first, and I'm not comparing and contrasting, but Kroger stepped forward with their Zero Hunger, Zero Waste Foundation. They've been on a mission now, again, for close to a decade to eliminate hunger and to eliminate waste, because Rodney McMullen, the executive team, the foundation, saw the intersection of both of those things right from the beginning. And they've invested, I couldn't even venture a guess now how many millions of dollars into Zero Hunger Zero Waste to attack it from both sides. And through, by, through the foundation, through a partnership with Google, retailers, all of us, and they've done a lot of good. Keith Anderson: You mentioned that you were involved in some of the work with Ocado, and I don't want anybody to project individual cases to the entire grocery or retail industry, because context really matters, but one of the things that I, I know from work that I did on online grocery models, and one of the things that you're increasingly hearing some retailers and some brands talk about are, you know, when they reach a certain scale and when they're operated efficiently, some of the, both economic and environmental advantages to a sort of centrally picked, online grocery model. And there, there are. Parts of the world where that's the dominant, model, Suzy Monford: Yep. Keith Anderson: it hasn't really taken off in the US, the way that, you know, it has in Europe or parts of Asia. I'm just curious to get your thoughts and, you know, having worked directly on it, where do you see us headed in that area? Suzy Monford: Yeah, and that's, that's awesome question, and you're, you're smart to phrase it as you, as you did. So yes, this, so Ocado, for folks who maybe aren't as familiar, began as, it's the very, it's the first e-commerce only retailer in the UK, and solely by subscription base. And it start, and it's founded in London, where there's extreme density. I think, London actually is the most densely populated city in the world, 24/7. Meaning it may not be as large as New York City, but in New York, there are five boroughs and people, even if they come into the city, this is pre-pandemic, they would disperse out to the boroughs and that's where they lived. If you live in London, you live in London, you work in London, so high density, density, density. And Ocado was built, the go-to-market strategy was based on subscription and maybe Keith and his household would say, "Yep. We're going to order these groceries every Monday, Wednesday, Friday, or Tuesday, Thursday, Saturday," whatever it wants to be. That enabled Ocado to plan well, to purchase well, to inventory, you know, very smoothly to plan and then deliver JIT (just in time). When you can do that, when the retailer can anticipate the customer's needs down to the product, the day, and the time, then they can plan really, really well. And in all that planning, that's where the efficiencies come, and that's where they're able to optimize the profitability. Less waste, JIT, everybody's happy. Lower prices to the customer, and it's just a virtuous cycle. But it requires density. Same thing in Asia. I mean, I feel like I saw the future seven years ago in Shanghai, looking at the Hema stores and their use of e-commerce and rapid delivery scooters out the back of the store. I mean, it was absolutely amazing to see. Here in the US, you know, we're a bit, we're more spoiled for choice. We're at, and we, we have a combination of high dense urban areas and many, many suburban areas, and then lots of rural wide open spaces. So that's why you see the best retailers. Look at Walmart, largest, the largest retailer, the largest grocer, of course, is Kroger, followed by Albertsons, but the largest retailer who sells food, of course, is Walmart. Walmart leverages their own stores. They have, where possible, where they want to, where it's advantageous, they built their back rooms to be robotically engineered. You know, conveyors to, to fulfill e-commerce orders out of the back of their physical plant, their store. Other companies like Kroger invested into exclusive partnerships with companies like Ocado and built strategic regional hubs where they could pick orders very, very quickly, very efficiently, and then ship either to stores in their own network, or in the case of some of the projects I work on, ship groceries in states like Florida, in which they had no stores. So you see a variety of different go-to-market strategies. I think the right answer is yes, meaning you have to, modern grocery, you have to do a little bit of all of that. You need to be a great brick and mortar store, offer a fabulous experience, but you have to offer an e-commerce platform. Otherwise you can't grow and maintain your market share. Keith Anderson: Yeah. It's fascinating. Over around the same timeframe that you were working in those areas, I was doing a lot of industry analysis and consulting. And I think we have a friend in common, Tom Furphy, does that name ring a bell? Suzy Monford: Great friend. Yes. Love Tom. Keith Anderson: Yeah, so I, I used to be on the circuit with Tom, as the two of us proselytized, "grocery is going to be digitized, everybody," but it, it's always interesting to me to reflect on how close we were with some of our, I might call them scenarios in hindsight, but I think most people interpreted them as predictions. And I, I think as you just said, it's very clear the reason that the industry is so fixated on the term omnichannel now is it's sort of all of the above and particularly in a market like the US that was already pretty mature when these technologies emerged in contrast to some of the developing markets that could look at the future and could design from day one, you know, smaller stores, different store network and distribution models, last mile, retrofitting an existing asset base is in some ways more challenging, but there's, there's economic upside and there's sustainability upside where you can align what your, business will support with what the technology and customers will allow. Suzy Monford: Absolutely. And in my view, not only you can, but you must, honestly, I mean, why not? Why not? It's, it's much less, every day that goes by, it's much less expensive to make these types of investments. And every day that goes by, your customer demographic is changing. You know, you, your traditional customers, your oldies are aging out, and it's the Gen Y and the Gen Z and the Millennials that are your customer today and the future, and they're demanding that, but, you know, coming, stepping back from that, because I don't ever tend to preach and be pedantic about it, but, you know, with technology, we, you, you can do well by doing good. And I think that old, what is that old trite saying, it's our attitude that determines our altitude in life or something silly. But, you know, maybe I'll turn the table and ask you a question, Keith, because you've been in this space, you've been a pioneer. Why do you think the US seems to be such slow followers, generally speaking? Why does it, why, why, why doesn't the US you know, why don't these large chains, why is their imagination, not sometimes the large ones do, but the regionals don't, it doesn't seem to capture their imagination until it's become a well established trend. Keith Anderson: It's a really good question. My first, my first thought is, the geography, you know, both the geographic and the population diversity. I mean, you can actually point to parts of the country, all over, you know, in almost every state. You'll find examples that are really far on the maturity curve and, you know, in many cases raising the bar, but it is hard at, at the scale of the majors to move quickly enough to sort of point to the innovation, the way you see it when we're all looking globally for examples of, "Hey, here's, here's what's next." You know, I think secondly, we just have a different regulatory culture than some of the parts of the world that are a little, more inclined to use the stick than the carrot. And, I, I think that creates its own challenges, but, you know, I, I am, I pay very close attention at the moment to where the capital is being invested. And I do have to credit Europe. There, there is so much technology investment focused on retail and CPG, climate and sustainability technologies, you know, in, in the mainstream, you see headlines about, "are we seeding markets in some of the more macro clean technology categories?" I have the same concern, you know, sometimes, that we're not moving quickly enough in within some of the subcategories, like, industry-focused technologies, because I see so much happening abroad. That's not to the detriment of what's happening here. You know, there, there is a ton happening in places like Boulder and Silicon Valley, but I was sort of stunned to see how much of it is happening in Europe. I do think though, you, you know, to their credit, Kroger is certainly doing a lot with Zero Waste, Zero Hunger. Walmart, with Project Gigaton, you know, hit the target, I think six years ahead of schedule. And Amazon, with Climate Pledge Friendly and some of their other programs, you know, they're increasingly making it part of the engagement model for suppliers. And with Amazon in particular, it's pretty visible across the shopper journey. You see it on search result pages, product detail pages, checkout pages. I, I do think, you know, I, I want to turn the table back to you and ask you a question because I do think it feels to me like an inflection point in the industry, not unlike where you and I were in those early days of online grocery, where it's already happening. In parts of the world, it's a much bigger part of the industry. In this part of the world, it's not yet the focus in most executives' day, but I'm curious if there are parallels that you see or lessons you've learned about, you know, what it was like with responsibility for e-commerce in a big grocer when it was you know, when 90 percent or more of the volume was brick and mortar, and how do you engage the rest of the organization to say, "this is a little bit different way of operating. The economics look a little different, but the writing is on the wall. The momentum is building. With each passing quarter, it's going to be a bigger part of how we remain viable and keep winning." Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Well, Suzy, this has been really, again, a really exciting and interesting conversation, and I'm sure some of the folks listening would love to learn more about you and the work that you're doing. Where would you direct them? Suzy Monford: So, reach out, I'm, as I said, I'm running Food Sport, so you can find me on LinkedIn at Food Sport International. You can go, that's really the best way, just find, find me on LinkedIn. Always Happy to meet and connect and be of support. Keith Anderson: Wonderful. Well, thank you again so much for joining me. Suzy Monford: Thank you, it's been my pleasure. Cheers. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. 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In this episode of Decarbonizing Commerce, host Keith Anderson speaks with Minchan Park, director of portfolio selection at Unreasonable Group, a company helping scale growth stage, impact-driven ventures working on some of the world's biggest problems. They discuss the Unreasonable Fellowship program, the new Unreasonable Food collaboration with Mars, how Min and the team identify and prioritize companies for participation, what the experience is like for the entrepreneurs that are part of the program, and what Min is looking forward to next. Tune in to gather insight from Min’s perspective on these topics and more! Learn more about Minchan Park: Link to Unreasonable's website Link to Minchan’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 Episode resources: Unreasonable Food If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome to the Decarbonizing Commerce podcast. I'm Keith Anderson. And my guest this week is Minchan Park, director of portfolio selection at Unreasonable Group. Min is responsible for Unreasonable's venture selection process, everything from sourcing to diligence, and of course, selection, helping scale growth stage, impact-driven ventures that are working on some of the world's biggest problems. Before Unreasonable, Min worked at HG Capital, a leading European private equity fund, and previously was a strategy consultant at OC&C Strategy in London. If you listened to episode 19 of the show with Autumn Fox of Mars, you heard us briefly discuss the Unreasonable Food Program that Mars and Unreasonable Group are launching together. They've just announced the first cohort of Unreasonable Food fellowships, 15 companies that are going to be participating in the program. And Min and I talked about how the program works, how he and the team identify and prioritize some of the companies that participate, what the experience is like for the entrepreneurs that are part of the program and what he's looking forward to next. So we get into all that and more, and I'm excited for you to meet Min Park of Unreasonable Group. Min, thanks for joining the Decarbonizing Commerce podcast. Great to have you with us. Minchin Park: Hi Keith, thanks for having me on here. Keith Anderson: We're recording on a Friday, and if I'm not mistaken, you're five or six hours ahead of me, so appreciate you joining me on a Friday afternoon. Minchin Park: No, this is, this is great. The weather's brilliant in London, for once. It's finally turned a corner, so, you know, happy days. It's a wonderful way to finish off the week. Keith Anderson: Enjoy it while you can. Minchin Park: Yeah, it doesn't last very long. Keith Anderson: No, it often doesn't. Well, I thought maybe a good place to start would be, for those that may not be familiar with Unreasonable Group itself, maybe you can describe what the organization is all about. Minchin Park: Yeah, happy to do that. I think unreasonable is a pretty unique organization, if I can say that myself. We're not a traditional venture capital firm, which is what a lot of people think we are when, when they come across Unreasonable. We're probably closer to an accelerator, but we still don't use the word accelerator because it's a little bit different still. I would say at its core, Unreasonable is more of a community. Essentially a community of entrepreneurs, visionaries, capital movers, and corporate partners who all come together essentially to support these entrepreneurs with big visions and are tackling the world's greatest challenges essentially. We, you know, galvanize this community to draw direct and indirect investments into these companies, but we do so much more than just that. So we provide a lot of the relational support for these founders and to the ventures themselves to help reduce the friction to scale in whichever way possible. And capital is one obvious friction to scale, of course, that is front of mind for everyone. But there are other frictions to scale for a lot of these founders like, you know, setting up a strategic sales function as the company grows, or setting in place a really strong company culture, navigating, and helping set new regulation standards, or scaling up manufacturing. So, we, we help with all of those things through the network that we provide and the expertise of the people in our community. I would say we are an invite-only community. So we really, we are trying to find the next generation of solutions here today and tomorrow that are making a real dent in the world in solving the world's most intractable challenges. And once the entrepreneur has been identified and they're brought into the community, we we do everything we can on a personal level for the founders themselves, or professionally, for the venture to support these entrepreneurs to scale faster and further. This fundamentally goes back to the mission and the ethos where unreasonable essentially believes that entrepreneurship is the fastest way to solve planetary scale problems, using the power of capitalism in the right way. And essentially, you know, by doing this, I guess we're also out to show that, doing well in business and doing good in the world, like, don't really have to be at odds with each other. If you, if you go to Unreasonable's website, it's, you'll see this simple tagline called Repurpose Capitalism. What we're trying to say here is, you know, capitalism doesn't have to be associated with endless resource extraction or competitive advantage or costs to rise to winner takes all markets. We're trying to show that you know, the future here, can be one of abundant resources, and abundant outputs, and collaborative advantage. Yeah. So I'll, I'll pause there. And that's a bit about unre, what, what Unreasonable does. Keith Anderson: I think that's really helpful. Just briefly to play back a little bit of what I heard, some similarities to venture capital firms and to accelerators, but in addition to being a hybrid of both of those models, the invitation-only and sort of selective community component is one of the other things that differentiates you. Obviously, the mission, very focused on, as you say, planetary scale challenges and backing entrepreneurs and ventures in pursuit of making a dent in those problems. You know, I, I think that's a pretty clear summary. Minchin Park: Yeah. and then I think the primary focus of Unreasonable is always with the entrepreneurs and the amazing work that they're doing. But if I could add a secondary aim here, it's also about de-siloing the market. So, if you, if you zoom out, there are a lot of different players and entrepreneurs on such a small part of the playing field. There are investors and capital movers. There are also large institutional players out there. Like some of our corporate partners like Mars, Barclays, who have traditionally been associated with you know, large emission footprints. And in the case of Barclays, you know, funding coal, oil and gas industries. And so they don't particularly have the best rep, like, in the world. But, you know, these companies won't just go away. As much as the average citizens would love them to, they sort of need a way out, to re-strategize so they can become part of the solution, and certainly they have the size and resources to help the entrepreneurs, so, I guess the secondary mission here is, why not offer them a ledge? Why not instill this collaborative advantage that I was talking about and create a win/win situation for both the corporates as well as the entrepreneurs? And so I think that's also what we're out to do. So we, we essentially design initiatives, like the one with Barclays or the one with Mars. And we try to connect them to the entrepreneurs that are really solving these big challenges. And essentially help them help one another. And so, you know, we're not just proving to the world that doing well and doing good can be, done together, we're also proving this to our partners and sort of changing them from the inside. And yeah, with the goal of repurposingcapitalism. So that's, I guess, a secondary, goal that we have here as well. Keith Anderson: Well, I'm glad you mentioned some of those programs. As you know, we had Autumn Fox of Mars on the show, a few months ago and one of the things I've been looking forward to is hearing more from you about the Unreasonable Food Program that Unreasonable and Mars have launched together and, also about your role in it. You know, I, I think it would be great for the audience to understand how a program like that operates and what the objectives are. But then it would be great also to understand a bit more about, you know, how do you approach identifying the right profile of founder or early stage company and then what is participating in the program look like? Minchin Park: Yeah, yeah, definitely. So we have a partnership with Mars, Mars Snacking, it's called Unreasonable Food, it's a joint initiatives between Unreasonable and Mars. It's our newest partnership, I'd say. And the, and the context for Unreasonable Food really arises from this, like, big problem that I'm sure you and your listeners are pretty, pretty well, well versed in. You know, 25 percent of the world's food greenhouse gas emissions comes from the way that we produce, process, and package food. That's huge. And if you really think about, you know, the way that we've done this hasn't, it hasn't really changed much in the decades or centuries. It's sort of been efficiency improvements, but as it comes to reducing greenhouse gas emissions, it's sort of been the same old, same old. And we're not simply going to reduce the amount of food that's being produced given the growing population. So it's a big challenge, but also a huge opportunity at the same time. And so that's the backdrop under which this initiative came about. And I think Mars is such a uniquely positioned player here, to make some drastic changes in the industry, and so not just within their own supply chain, but across, across the board, for a few different reasons. Especially Mars Snacking, you know, they operate in a more of an impulse category, you know, with their Snickers bars and chocolate bars and sweets, so they have relatively attractive margins, and more importantly, they can have a long term perspective about things because they're a privately owned company, they're probably one of the largest privately owned companies out there, and what's great as well is that Mars is so serious about sustainability. It's really refreshing from such a big giant corporation to be so serious about it. And you can see that it really stems right from the top. And I say refreshing because there are so many other CPG players and Mars's peers that have made these dramatic pledges, but really have done, haven't really done much to do anything about it. But when, when you speak to Mars and when you look at, when you unpeel the layers, they on the other hand have made some drastic pledges. So slashing emissions by 50 percent by 2030, net zero by 2050. So this is a big deal if you think about the size of the operations they have. Like you can literally find Snickers bars like anywhere around the world, like, there you go. So it's pretty huge. But really when you unpeel these layers, you can see that they've made some internal changes, like they're really serious about it. The leadership team, like, is very serious about it. Our, one of our main champions, I think Amanda Davies at Mars, she's the Chief Procurement and Sustainability Officer. So there's kind of the joint role there. Which sort of shows the dedication and fundamentally just the numbers, they've reduced emissions close to 10 percent to date, they've taken some initiatives within, and also, you know, they've, they've done the steps they can, but this has also led them to realize that they can't do this all alone, they've, they've realized that, you know, to get to net zero, that 2050 goal, they really require technologies that aren't widely available in the market today, so a new way of producing fertilizer or a new form of packaging that is not based on fossil fuels, so they need all of these, which aren't actuallyLJ widely available in the market today. So they've come to this realization that they can't do this alone. And their organization is structured in a way where they can have a long term perspective on things. So this, this unique backdrop, and kind of context for Mars and Unreasonable to, to work together, it is now really about, can we get the next generation of solutions that are out there, to work with Mars, to help them meet their sustainability goals? So that's what we're out to achieve. So there's, I guess, two goals here. One is, you know, can we use the resources within Unreasonable, and Mars to help these entrepreneurs scale their impact dramatically? Like I said, these entrepreneurs need all the help that they can get. And that's, a benefit for the world, really, the faster we can scale these solutions. And the second goal, by doing that, can we then help Mars reach their sustainability goals? And that's pretty evidently clear that they can. It's, I guess the big question is how and how quickly? So the success of this partnership is really around getting all of the people involved to build incredibly strong relational foundations for doing business, and ultimately get them to develop a commercial relationship with one another. and this is really interesting. This partnership is really unique, because it, it solves from the, it solves from the venture side of point, point of view, this sort of chicken and egg problem that is, that is so pervasive in the venture space. And so, for example, what I mean by that, this chicken and egg problem, say, say a venture with 20 employees, doesn't, you know, has the technology to potentially develop a product that could be used by a CPG giant, but don't want to devote the resource to developing a customized product without some guarantees that that products will be used. Because, you know, devoting, say, six employees onto a new product is a very, quite a risky way to spend your cash. But the CPG player doesn't want to provide a guarantee without seeing the actual product and seeing how it functions. And so it's, if you think about it, it's very, none of these parties want to move first in order for them to not, you know, take a potential hit to their, to, to, to their P&L, and this is a real problem and it kind of stalls and it's one of these frictionsto scale that I mentioned in the beginning, and, you know, or another example might be, it's the more classic one where, a CPG giant won't agree to an offtake because the price is too high for the product that's there. But the venture really needs the volumes from the offtake to recognize economies of scale to get the prices down. That's, that's a really obvious one that is, so pervasive, not just in the food industry, but across the board when it comes to making things. And so there's a lot of certain frictions to scale. And why this partnership with Mars is so important is because it creates this strong relational background for Mars and our fellows to give that commitment that yes, Mars really needs this. They think you have a solution to do so. So can we do this? Can we cooperate and not be waiting for the one person to make the full leap before making a decision? Let's sort of meet halfway. So that's sort of the idea around this partnership because, and one way that you can envision how this can speed up the process to scale for some of these ventures. So that's a bit about the Unreasonable Food Partnership in general. Sorry Keith, yeah. Keith Anderson: I was going to say, you know, you just announced, I don't know, 10 days ago or so, from when we were recording, the first cohort of ventures in the program. You know, people can go look up all of those just by searching Unreasonable Food. But, you know, maybe it's worth spending a minute or two sharing some examples of the kinds of ventures that were selected and how they align with what Mars is trying to do. And anything we can share about the kinds of criteria that go into identifying and selecting some of these ventures Minchin Park: Yeah, yeah. This is the fun part. My favorite. So, yeah, like you said, if, there's 15 companies in the year one cohort, that's available in unreasonablefood.com. You can see all the, all the full list of companies. Some that really jump out for Mars and to me as well. So as for example, Seaforest, this is a company, that is cultivating a type of seaweed, this red seaweed called asparagopsis. And this seaweed, essentially, when fed to cows, has the potential to reduce dairy and taric emissions, by 90%. So essentially stops cows burping. And it says up to 90%, but in some cases goes up to 95. So completely gets rid of this methane problem in cows. And it's so effective, and it only requires a very small amount in the feed. So 0.2 percent of the cow's feed needs to be this additive, to achieve these reductions. So it's a really game changing, technology and product. It doesn't really require any consumer behavior change, which is the beauty of all of this, and passes a pretty minimal premium through on the retail price. And Seaforest is an Australian company. They've just recently released the first carbon-free dairy milk, in Australia. That was announced pretty recently. That's a big That's a big move. And the potential for this technology is, is tremendous. And there's so many, cows out there in the world today. The dairy industry is massive. So really the question is around how do we get this production to scale? And how can say a, a company like Mars link Seaforest up with their dairy suppliers to, to sort of feed, almost inset their dairy emissions? And it's one of the biggest challenges, in agriculture today, but also for Mars, as dairy emissions is one of the largest footprints that Mars has. So that's a really exciting one. There's others like, MycoTechnology in there. It's a, it's an amazing company that's using mushroom fermentation, so, mycelium to create healthy and sustainable ingredients. They make, you know, mycelium-based proteins, but the one that is really exciting, that is coming out is the sweetener product. They can make a protein-based sweetener that is 1,500 times sweeter than sugar. That doesn't actually get ingested into the bloodstream, so it doesn't affect the glycemic levels in people, so it doesn't actually cause diabetes, despite having the same effect as, as, as a taste profile as sugar. So this has huge implications for CPG companies that traditionally rely on sugar. And of course, Mars relies a lot on sugar, so this is a big deal for them as well. I think you'll see other companies in there, like 80 Acres Farms, that is more about developing the future supply chain of food. So, this is more of a futuristic vertical farming technology that can grow crops year-round, superior yield, high quality, with using, using drastically less land, you know, 95 percent less water, 100 percent runs on renewable energy. So it's one of these futuristic, kind of technologies that are in market today. They supply Kroger for tens of million dollars worth of contracts and goods. And it's really healthy. It's non-GMO, pesticide-, herbicide-free. And so that's also really interesting, just the partnership opportunities that are available. So seeing what types of crops that could be grown using vertical farming is also exciting. Those are just a few names. There's 12 others. I've just listed off three. But yeah, there, there, it's a phenomenal cohort. But how they have been selected, it's a pretty broad criteria. But there's probably four things I would say that we look for in Unreasonable when we think about bringing an entrepreneur into the fellowship. So, first is impact. I mean, that's a no brainer, right? It has to be core in the business model. We need to be able to see clear, positive, measurable, social or environmental impact. One that is baked into the core business model such that the more revenues they make, the more profits they make, the better it is for the world. It's that idea around time doing well and doing good together. So we need to be able to see that as more or less a red line. Without that, we won't proceed. Second, we want to see growth-stage companies. One of the reasons why I said Unreasonable is quite different from, say, other ecosystems and accelerators is one of, there's many, but one of the reasons is because we focus on the growth stage, whereas typically these ecosystems like to focus on the earlier stage. So helping companies go from zero to one, whereas we're helping companies go from one to 10, 10 to a hundred. So we want to see, that. There are companies that are tackling large addressable market sizes, have de-risked the technology, and those are already in market today making revenues, typically in terms of fundraising around series A to series C, if that is, that's relevant, but it's all sort of different. I think making revenues is probably the biggest, green flag that we look for. So that stage is important. And of course, the differentiation, and the commercial wow factor. So, we want to see a technology or a service that's differentiated versus the status quo of doing things, and also the competition. So, sort of two things. If it's a new thing in the market, how much of an improvement is it based on how we've been doing it for decades and centuries. Obviously, that'll be huge, but, you know, if there are competitors out there, like, why are they the special one? Of course, it's always really difficult to pick a winner in the venture space, but, we like to have a view on why we think this horse is worth backing. So, typically, this really involves around being able to show a customer a commercial benefit in adoption, rather than just a sustainability play, so that the scaling this is a no brainer for customers. So if it's helping you reduce cost or reduce energy or it's cheaper than, then of course people are going to adopt it. It doesn't have to be a thing where you have to persuade them around the impacts of climate change, which I'm sure everyone understands and can in some cases can get behind, but really these are bottom line driven decisions and so to see that commercial benefit is a huge green flag for us. So essentially what we're here to do is to support and scale what and I guess the finally the CEO. The founder themselves is incredibly important. We... and by that, I think there's a, there's a few layers here. So founder diversity is also really important when we create like a cohort of entrepreneurs. So, we always try to build a community within Unreasonable that's diverse in experience, background and culture. And we like to support entrepreneurs that really level the playing field for those who might be historically underrepresented in business. So there's a, there's that element, but also just the quality of the human being. And this is more art than science. I wish I had a scorecard for how to judge a person's quality of the human. But it's to do with their fundamental character. Like we love supporting people who clearly believe in what they are doing, have a deep appreciation for humankind and nature as a whole, show humility, and, but also drive, and are willing to say and admit that they don't know everything, that they need help sometimes, because that's what we're here to do, to help them. So those, I think, four things are things that we particularly look for in a general sense whenever we consider an entrepreneur for the Unreasonable fellowship. But I think for this partnership with Mars, there's a fifth consideration, which is a very important one, which is the fit to their supply chain. I think because of the context of this partnership and being able to connect them with Mars and helping them work together, we really want to see, companies that can fit nicely within the supply chain, fit nicely into the type of crops that Mars works with, into the type of geographies that Mars works with, works in. So, Like Seaforest, for example, the company I mentioned earlier, they have a relationship with one of Mars's largest dairy suppliers. So that was always a huge bonus because it just makes the geography footprint. And sort of the relational aspect, much, much easier. And so those things are, I think, important when it comes to this particular initiative, Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Well, you've mentioned, a couple websites, the unreasonablegroup.com site, the Unreasonable Food, website. If folks wanted to get in touch with you, where would you send them? Minchin Park: Yeah, I mean, I, well, either to my LinkedIn, I'm pretty active there because I'm always reaching out to entrepreneurs that I think are really great, pestering them and getting them to speak to me. Or my, my email, minchan@unreasonablegroup.com. I think your, listeners are probably a lot of relevant people who would have a lot of interesting things to say and interesting discussions that we could have. So, you know, on email, always welcome as well. Keith Anderson: Well Min, have fun next month and good luck and thanks so much for joining me. Minchin Park: Thank you, Keith. This was really fun. Thanks for having me. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the Decarbonizing Commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of Decarbonizing Commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=r8kmq678…
Today's guest is Katherine Sizov, co-founder and CEO of Strella, whose hardware-enabled software as a service uses data to predict the shelf life of produce and allows everybody from distribution centers, packers, wholesalers, and retailers to make better decisions about when to ship, when to sell, and where to allocate what produce. Katherine joins Keith for a great discussion about how she and her co-founder came to start the business, some of the decisions they've made in terms of go-to-market and business model, the economic and environmental results that their customers are seeing, and how to get those yellow bananas straight from the farm to the shelves of supermarkets! Learn more about Katherine Sizov: Link to Strella’s website Link to Strella’s LinkedIn Link to Katherine’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 Episode resources: Agri-Fresh If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome to the Decarbonizing Commerce Podcast. I'm your host, Keith Anderson. Food waste has been a big theme on the show so far, and for good reason. The global food system represents about a third of global emissions, and about half of those emissions are the result of food waste. And while households are the biggest driver of food waste, there's a lot that happens along the supply chain that the industry itself can address. And today's guest is Katherine Sizov, co founder and CEO of a company called Strella, whose hardware enabled software as a service, uses data to predict the shelf life of produce and allows everybody from distribution centers, packers, wholesalers, and retailers to make better decisions about when to ship, when to sell, and where to allocate what produce. We had a great discussion about how Katherine and her co founder came to start the business. Some of the decisions they've made in terms of, go to market and business model and the kinds of economic and environmental results that their customers are seeing. So I'm sure you'll find it as interesting as I did, and I'm happy to introduce Katherine Sizov of Strella. Katherine, welcome to the Decarbonizing Commerce Podcast. Great to have you with us. Katherine Sizov: Thanks so much for having me. Keith Anderson: Well, why don't we start with a bit about your background and how you came to focus on food waste and start Strella. Katherine Sizov: For sure, yeah, so my background is in neuroscience, so I was supposed to go to grad school and get a PhD, but something about sitting at a lab bench for another extended period of time wasn't really calling me, so I started reading whatever I thought was interesting out there, and I read the stat that 40 percent of food is wasted before it's consumed. That pretty immediately struck me because, first of all, it's a gigantic number and second of all, I quickly came to the realization that I had no idea where my food came from. So I didn't even know where this waste occurred and how it happened. So set out on a very long journey. What became a very long journey of learning about food waste. And then eventually that led to the formation of the company. Keith Anderson: So maybe we can take a few minutes and for those that aren't as familiar, just Strella does and how do you do it? Katherine Sizov: Yeah, so what we do at Strella is we can predict the shelf life of different types of produce, and we use that data as an input into making smarter decisions all across the supply chain. So as you can imagine, perishability is kind of a critical component, in food. However, that data has oftentimes been lacking or very siloed, and so what we do is we create that information. We started in apples and pears, which can be stored for a whole year before they get to a grocery store. And what we do is we decide which apples need to get shipped to the grocery store first, based on how mature they are. We also work in bananas, where if you've gone to the grocery store, you've probably noticed the bananas are sometimes way too ripe, sometimes way too underripe. So what we do is we make the color of bananas more consistent on the store shelf, which reduces waste, makes forecasting easier, and lifts sales. Keith Anderson: So you mentioned the color. Can you describe the technology? Monitoring the, you know, banana peel and that's how you're identifying maturity or is there more to it than that? Katherine Sizov: Yeah, so we monitor gases that produce, emits, which happens to be a proactive indicator . So for example one of the gases that we monitor is ethylene. So before color change or a starches to sugar change, basically fruit will be producing this and we can get a proactive indicator of a change. And this is great, because you get a window of opportunity to act on this information before the product actually changes in quality. Keith Anderson: And it sounds like you're doing what you do with a combination of hardware and software. What is the hardware like? You know, is this something that is tiny and is sort of at the individual banana level? Does it cover a bunch? Does it cover a whole storage space? You know, help me visualize what the hardware side of the equation looks like. Katherine Sizov: Yeah, so our current kind of hardware looks like a brick. And since we work in the supply chain, we work with pretty significant volumes. So we'll work with whole truckloads of bananas or roomfuls of apples, which could be anywhere from one to five million individual apples. So gigantic volumes. And yeah, we basically measure, things that are the level of resolution of the supply chain. So for example, the smallest unit is a lot, which is fruit that was picked on the same day by the same grower, from the same region of an orchard. And we can follow that lot all the way down the chain as it passes from hand to hand. Keith Anderson: And when you describe the chain, what are some of the major steps that you're thinking of? Katherine Sizov: Yeah, so we typically follow whoever owns, produce as it travels. So, right now our major categories are suppliers or packers, so those are folks who consolidate from the grower. So, fruit, for example, is picked off a tree, it's consolidated at the packing house, it's put into boxes and stored and shipped. So we work with packers and we also work with retailers and wholesalers and food service folks. So those are people that receive the product downstream and do the final mile distribution typically. Keith Anderson: And I imagine many of our listeners are closer to the retail side of the value chain than the producer side. So to help them think about where this might fit in their business model, is this something that would be deployed, in the back room, is it on the sales floor? How does it come to life for them? Katherine Sizov: Yeah, so we typically work at the distribution center level, because by the time an item gets to the store, there's really two decisions you can make. You can either mark it down or throw it away. Both options that are not great for retailers, and so what we're trying to do is capture data upstream so that we can make an informed decision to kind of prevent those two outcomes from happening in the first place. So for example, in apples, what we do with retailers is we always send the most ripe apple to the grocery store first from the distribution center. And what this helps is to reduce waste in the retailer's chain because they're always selling the most ripe apple first. In bananas, kind of similar story, but just focused on creating a bit more consistency, at the store level, so ripening the bananas at the distribution center so that every time they get to the grocery store, they're that perfect yellow color. Keith Anderson: And you've mentioned three categories of fruit that you're working with. Apples, pears, bananas. What's the sort of potential in terms of applications across perishables for the kind of technology that you've built and are developing? Katherine Sizov: Yeah, our technology applies to all different kinds of produce. So, you know, all of the things that are expensive and that you don't want to throw away. So avocados are an immediate next target for us, tropical fruits, even flowers, kind of have very similar mechanisms to produce items. And then looking even past that into meat and seafood, and just looking at the perishable supply chain overall. Keith Anderson: I'd love to spend a little time on the economics, in a couple senses. From the perspective of somebody that is deploying technology like this. Do you have enough accrued experience through pilots and customers to have a point of view on what the economic benefits are in terms of, you know, waste or spoilage prevented and incremental sales from perishables that you can sell instead of donating or landfilling? Katherine Sizov: Yeah, absolutely. I'd say our ROI is usually at least three to eight times whatever the price is that we charge. So, for example, with packing customers in apple storage, we charge $5, 000 per room per year to monitor apples and make decisions. And we save on average $40, 000 of food waste every single year. We've saved over 20 million pounds of apples from going to waste, so we're a pretty significant percentage of the U. S. apple and pear market. Keith Anderson: So it sounds like it's a, sort of a, I, I come from a SaaS background. So my bias is to say, it sounds like it's a SaaS model, but with the hardware component, it's not just software. Is that a reasonable way to think about the, business model on your side? Katherine Sizov: 100%. Yeah, we call it hardware enabled SaaS. I think the thesis behind the company is that there is not really any data to capture, and so we have to be the ones to generate our own data. But at the end of the day, we are focused on the data, so we're a data company. Keith Anderson: I can appreciate that. And again, you know, my inclination is to go deeper on the retail side, but if there are other interesting case studies or, or examples that you'd like to share, feel free to expand on them, but who are you finding is, using this and are they using it daily? I mean, my guess based on what you've already said is it's being used by maybe a combination of distribution center operations and produce buyers or produce managers. Who's using it? How often are they using it? You know, help somebody who is in the kind of roles that this might improve the lives of imagine what it's like to log in and use it. Katherine Sizov: Yeah, for sure, so warehouse people are the kind of daily users, so when they're making decisions about what to move and how. We help communicate that, but we also interface with the produce team typically, because they care about shrink and they care about sales numbers. So we work with them as well. Yeah, those are kind of our two major categories that we, that we work with. Keith Anderson: And you mentioned that you're a data company. Is there demand are you finding to align or integrate your data with other data sets or other systems? Katherine Sizov: For sure. It's a good question to ask and something we're thinking through now too, We certainly do. So there are ERP systems that we integrate into, warehouse management software that we integrate into. And there's kind of this ecosystem around different chunks of the supply chain and how that information is collected or how that information is currently transmitted. So we certainly work with a number of different partners all across the chain. Keith Anderson: Are you finding that there's demand with a certain profile of grocer? Is this something that you're seeing interest from, the majors, as sort of, they've already got food waste or climate initiatives and this plugs neatly into those, or are regional chains and independents finding it's something that might actually fall to the bottom line pretty immediately for them too? Katherine Sizov: I'll say that we never fall under a food waste or climate initiative. I think a lot of that stuff is very nascent for fortune 500 companies. So when we go into work with a retailer, we are always pitching the weight, the shrink reduction and the sales, top line improvements. So it certainly isn't kind of a climate draw that people have towards us. It's really more of a bottom line impact. In general, I'd say we focus more on the larger retailers because the larger the customer is, the more we, the more optimization we can do. So our sweet spot tends to be folks who are larger and have a lot of volume that they're moving that we can optimize. Keith Anderson: You, you touched on something that I think we often cover in these conversations, which is the positioning and the framing of the benefit, whether it's predominantly commercial and economic, or, you know, climate and sustainability, and, you were pretty clear, but how did you come to arrive at that, you know, positioning that the pathway into our prospective customers is to focus on the shrink reduction and incremental sales versus, hey, we just saw you issued a climate transition plan, and we want to align with your strategy? Katherine Sizov: I don't think they're, at the end of the day, companies make decisions based on what's good for the planet or some kind of charity situation. I think companies are out there to make money at the end of the day, and so aligning what they're profitability or incentives to become more efficient are always far stronger pulls for them. I also think a lot of this climate action stuff is pretty nascent. And so there haven't been a ton of resources really allocated towards those types of goals. There certainly is PR and there's certainly the desire to do something, but at the end of the day, I don't know if there have been true resources put into solving these problems. Keith Anderson: I would say broadly I agree, although I'm cautiously optimistic about some of the, you know, capital and, and people being allocated that go beyond just the annual PDF that's released or the, PR. Katherine Sizov: I, agree, especially if you have two decisions that are equal and one can be a positive one and one is neutral, then people will always pick the better option, but I do think it's important to try to align the economic incentives. And I don't think that's that hard to do, right? Food waste is obviously something that sucks all across the supply chain, and so it's not that difficult to show an economic value, alongside the sustainability piece. But I will say sustainability hardly ever comes up in sales conversations. Keith Anderson: I'm not surprised to hear you say that. I mean, food waste, for the same reasons that I think you mentioned on the site, and you were drawn to this space, because the scale of the problem is so profound, it's an area that we focus a lot on, and, you know, we've identified and been speaking with solution and technology providers, Working on the problem through, sort of sensors and predictive analytics, sort of like you, dynamic pricing and markdowns, which you've made reference to, protective coatings, surplus, food marketplaces, you name it. There, there's a growing solution ecosystem focused on this problem. And almost to a T, anybody I speak with says, yeah, you know, the food waste is a big part of why I got into it, but it's not a big part of the sales deck, if that makes sense. And it's like, I get it, you know, as you say, it's hard to sell something without a pretty compelling ROI and economic story. And, you know, you can listen to one or two other episodes of the show and you'll hear a very similar discussion about. Yeah, you know, when I'm pitching a big European grocer, my pitch is Here's the EBITDA that I can add over a year because I'm going to help you sell perishables that you otherwise would have landfilled. Katherine Sizov: Exactly. I also think in food, food waste is a little bit of a challenging topic because people point a lot of fingers. So, you know, there'll be articles that come out with, you know, where you have a ton of food waste and this person's to blame and that person's to blame for it or that segment. And I think the reality is that everybody's trying to do the absolute best they can. A grower isn't trying to, you know, have food waste. They put blood, sweat, and tears into the product. And so when that's happening, it's hurting everybody. And so I think the conclusion to draw from that is that. The supply chain as it currently stands is inefficient, and there needs to be new technologies and systems in place, but that doesn't mean that someone is doing a bad job. And so I think that's another reason why the whole food waste question is a little bit contentious in this space. Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. If folks wanted to learn more about Strella or get in touch with you, where should they go? Katherine Sizov: Our website, strellabiotech.com, or feel free to reach out at info@strullabietech.com, or we're on LinkedIn, so feel free to follow our page. Pretty active on there. Keith Anderson: Well, we'll, we'll link to all those from the show notes and on the site. And Katherine, really appreciate you joining us. Super interesting work that you're doing and best of luck. Katherine Sizov: Thank you so much. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the decarbonizing commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of decarbonizing commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=4892qkwn…
Relive a recent talk from Firstmovr’s JBPx Amazon eCommerce Growth Summit. The session was focused on two Amazon climate and sustainability initiatives for vendors and sellers: the Climate Pledge Friendly badge and Compact by Design. The session covers the programs' commercial benefits, guidance on how to qualify, and more. Learn more about Keith and Firstmovr: Link to FirstMovr's website Link to Keith's LinkedIn To listen to full episodes join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome to the Decarbonizing Commerce Podcast. I'm Keith Anderson. This week, I've got something a little bit different for you. Instead of interviewing someone, I'll be sharing a recording of a presentation I gave last week as part of a Firstmovr virtual summit on Amazon. Firstmovr are old friends of mine and focused on omni channel education and change management for CPG companies. My presentation was focused on two Amazon climate and sustainability initiatives, the Climate Pledge Friendly badge and Compact by Design. So, if you're an Amazon seller or vendor and want to understand how participating in these programs can help you drive traffic to your products, increase conversion rates and sales, and improve unit economics, it's worth a listen, or if you're just curious about some of the commercial and logistical considerations of these two really important Amazon initiatives, I think you'll find this week's episode interesting. We do have some great guests scheduled for the coming weeks. So if you're interested in learning from others, you'll continue meeting some of the innovators in the industry. But I'm really happy to share this presentation on Winning with Amazon on Climate Pledge Friendly and Compact by Design. Chris Perry: So as we transition to our second session of the day, I'm very excited to bring Keith Anderson, who again is not a stranger to the stage at all, and has been probably the Wizard of Oz behind many strategies and frameworks from his early days at Planet Retail RNG or RetailNet Group before that, Profitero in many recent years, and then founded an awesome company focused on sustainability, which is, without even just e-commerce being the area of focus, is such an important topic, A, because whether you're a tree hugger or not, is the right thing to do for, for, for the consumer, for the earth knowing Earth Day obviously was yesterday, you know, what, what a, what a appropriate, you know, kickoff you know, event to, to focus in on this, but really excited about his, his organization, Decarbonizing Commerce, as he focuses on an area that maybe few people are really focused on and talking about and, and, and structuring around, but one that impacts all of us, our innovation pipelines, our promotion, our content, our go to market strategies, our partnerships. And so, through the lens of Amazon sustainability initiatives, very excited to have him talk to us about how we can build our businesses and grow. You know, Grow our, our, a sustainable business financially with sustainability initiatives. So, Keith, thank you so much for joining us today. I'm going to pass the baton to you and let you take it away, good sir. Keith Anderson: I really appreciate the introduction. I'm going to need to bring you as my hype man everywhere I go from now on. Chris Perry: I am available for weddings, and bar mitzvahs, and birthdays, and you name it, so. Keith Anderson: And I'm very grateful to you, Oscar, and Amanda for inviting me to participate today. As you say, Earth Day was yesterday, but that's not why we're covering this topic. You know, there, there are commercial benefits to participating in some of the programs that we're going to cover today, where it makes sense. Some of these claims come directly from Amazon. So, you know, take those with whatever skepticism you will. But Amazon itself says in 2023, products that had the Climate Pledge Friendly badge saw an average 10 percent lift in product page views. And as somebody who had done pretty rigorous analysis in my past lives of the value of badges like Amazon's Choice and Best Seller, I had assumed there was some kind of a commercial upside to some of these emerging credentials that Amazon is displaying across the shopper's journey. But I didn't really have a way to quantify it. And very helpfully, John Shea and the team at Momentum Commerce just a few weeks ago did their own independent analysis and they found an average 8.4 percent sales lift. Secondly, you know, on the conversion side, and I, I guess sales falls on the conversion side too, but Amazon reports that more than customers have switched more than 60 million times from products that are not badged to products that are badged as Climate Pledge Friendly. That's as of the end of last year. And then the other program that we're going to spend a few minutes on, the compact by design program. As you'll hear it will make you eligible for Climate Pledge Friendly, but it also, just by its nature, can improve unit economics by lowering costs for things like material, packaging materials, storage, fulfillment. So, I, I'm very grateful to Chris for the great introduction. My, my history is all in the industry and, and about two thirds of it was in industry analysis and advisory usually focused on emerging capabilities and forces that were changing the business of retailing and CPG. And when I left my last company, I did some research and diligence and saw one of the forces, in addition to things like retail media and AI, that is really high velocity and increasingly transformational to retail and CPG business models is what's happening in climate and sustainability, and I love the phrase sustainable growth in that last session. I, I know this isn't the way that it was used, but the way we look at it, and I think increasingly the way the industry looks at it is you know, number one, some of the effects of what's happening are happening regardless of how we feel about it. It's not something you can managed fully, it just is. And so there's as much energy increasingly going into adapting supply chains in the business to be more resilient. But secondly, none of what we do is going to have an impact or be viable long term if it's not economically and commercially viable. And so we really focus on what we call commercial sustainability, which to Chris's point is where some of the you know, climate or sustainability initiatives intersect with conventional roles and the work of portfolio strategy and packaging and branding, sales, marketing, and so on. And some of the most fruitful innovation and initiatives and ways to engage retailers like Amazon are in that area. You know, contextually, part of the reason that I started doing this and we'll only spend a minute or two on this, but I think it's important for everybody to be aware of what's happening. There are what are called science based targets that are being set at an accelerating pace by big retailers and grocers and CPGs globally. And the targets alone don't count for much but, you know, there are companies like Mars as one example that are deploying a billion dollars over the next three years to accelerate these plans. So it's hard to argue that it isn't beginning to impact the industry. And emissions are divided into scopes and scopes one and two cover basically your own emissions, what comes out of your own smokestacks and whatever you source indirectly in terms of energy. But as you can see that whether you're a retailer or a brand represents a fraction of your total value chain emissions and typically 85 or 90 percent of what a company is emitting happens upstream, which for a retailer like Amazon means they're direct own label suppliers and they're vendors, and to a CPG means ingredients and materials and other service providers. And generally speaking in the industry, there is growing focus on where most of the emissions lie, which is scope three. And what that means to all of us is, you know, sustainability and climate are not new things. The industry has been working on them for decades. Walmart famously has project Gigaton, which, you know, they, they succeeded through collaborating with their suppliers in reducing or preventing one gigaton of emissions six years ahead of schedule. So it's not a new thing, but what is a growing focus is this cross industry value chain coordination and collaboration. And what that means is a lot of the investment and activity is shifting from backstage to onstage. And what I mean is, you know, the, the low hanging fruit that the sustainability teams have been working on behind the scenes over the last decade or so was often happening in the production and storage facilities. Increasingly, it includes that, but is impacting things like M&A strategy. If you're an emerging CPG brand that wants to get acquired by one of the majors, part of that due diligence process is going to be looking at your climate footprint. Some of the retailers are starting to look at climate footprint at both a corporate and product level in their supplier engagement and assortment strategy. They're asking for new data. So I'm not going to cover all of these, but what's important to take out of it is it's increasingly encroaching on the work that we do in almost any... And it's increasingly influential to commercial outcomes and ways of working with retailers. So I, I think everybody has probably seen just exploring Amazon site and mobile app. They are nudging shoppers across the path to purchase with options like lower carbon delivery, you know, that is in most cases, not even a choice. It's just a indication Amazon is presenting to shoppers to let you know this item is in a nearby fulfillment center. And so if you buy this one instead of others, it will, it will be lower emission given the shorter distance traveled. Climate Pledge Friendly, you're going to hear a lot about that, so stay tuned. And then you know, fewer boxes, fewer trips, that sort of correlates with the Amazon Day, which is an opportunity to accept, if you can believe it, lower velocity delivery and consolidate shipments into a single delivery with fewer boxes and fewer trips, which saves on both packaging and material costs and on fuel. So this is just an indication that this is becoming an increasingly visible part of how Amazon is. Presenting products to the shopper at different stages of the experience. And, you know, there are roughly seven big vendor facing programs that have some climate or sustainability role to them. The, the two broad based ones that we're going to focus on for the next few minutes are Compact by Design and Climate Pledge Friendly. But, I'm sure all of you are familiar with ships and product packaging, the evolution of ships and own container, frustration free packaging. A few of the programs that may be lesser known, but I wanted to make you aware of them in case they're relevant. You know, in, in Europe, they have a launch pad accelerator for sustainability focused CPG brands and tech companies. And then, for really small and medium enterprises, especially on the seller side, they launched a climate hub that's basically a version of some of this stuff, just oriented to smaller businesses. And finally, if you're in categories where it makes sense, things like electronics, but also outdoor goods and clothing and, and a few other categories. They're pre-owned certification and pre-owned resale business is turning into a pretty scalable business in Europe alone, it's, it was more than a billion dollars in '23. So, if that's relevant, check it out. And, you know, what we did when we were researching and analyzing these different programs was we surveyed, I think it was, 25 Amazon teams, and particularly those that had some experience participating in these programs or had done diligence and decided not to do them, and we looked at them through essentially three lenses, you know, effort as the input and then commercial outcomes and climate or sustainability outcomes as the output. And that basically led us to the top two here that we're highlighting and going to unpack for you today. Because, you know, I think that's not to say that in a different context, any of these may not be a better choice. So your mileage may vary, but this is how we arrived at a focus on these two. Now, I'll give you a second or two just to memorize this equation. I'm just kidding. Every time I see it, I sort of think to myself, boy it's actually not as complex as it looks, but this is the compact by design equation. And I'm not going to ask you to study this too carefully here because we're going to unpack it. But in essence, what Amazon is doing with compact by design, is encouraging and incentivizing you to reduce the weight and volume of your product and to increase what they call unit efficiency, which, you know, is, is something that's standardized in each category to something, as it says here, like, loads for laundry detergents. And the idea is to increase the number of units in a lighter and smaller pack configuration on the site. So it, it, it, to take a step back, this is a certification that Amazon will grant products in the US and a handful of other eligible markets, including the UK and Canada for products that through that formula that we just displayed, pass their category by category threshold. So they've got unit efficiency thresholds for each category. That's a moving target that's available on Amazon's site. But, you know, the idea is to be more unit efficient than that threshold for your category. And then once you qualify essentially two things have happened. One, you've almost certainly reduced your packaging and material costs, the weight and so as we say, your unit economics on the cost side are almost guaranteed to improve if you take a product that is ineligible and make minor tweaks to make it eligible, but the second real benefit here is Compact by Design automatically qualifies you for the Climate Pledge Friendly Program. And so it's sort of a way to feed two birds with one handful. If you are in a category or within your portfolio have products that are high potential here, this is where we would encourage you to start. And so just to unpack briefly what these three levers are. You know, volume is pretty straightforward. You know, it's, it's dimensional volume. So, you know, height and width and length. And anything you can do to reduce the size of the product and its packaging, and in particular, to increase what's called the product to package ratio. That is, you know, you want the product itself to fit as cleanly within the package as possible. That's going to help you on that front. Weight, anything you can do in both the product or the package to reduce weight. On the product side, things like concentration or dilutable products in some categories like cleaning and personal care in particular are an increasingly common way to go at this, but you've seen it in beverage categories with hydration and others. You know, if you're in a product category where it's feasible without sacrifices in effectiveness, taste, other important considerations to especially avoid shipping unnecessary water or air around the country. You're going to have a higher chance of qualifying. Secondly, you know, packaging there, there's all kinds of complexity and I bet most companies have packaging teams that can help you navigate this. But generally speaking, if a material like glass is the preferred material for packaging in a brick and mortar environment, it may not be in this context because of the weight. There's a great image that I'm going to add to a future version of this deck from a European, I think, gin brand that just updated its packaging from a glass bottle to new aluminum bottles. And the picture speaks a thousand words because all they posted this morning was a scale that on the one side has the previous glass package and on the other side of the scale are six of the new aluminum packages. So, again, it's a nuanced decision to make, and this is just one lens through which you might look at what the right packaging is. But if you're trying to qualify for this program, you want to look at lighter weight packaging materials, which may be plastic, aluminum, or paper. And then finally, units per pack. We'll talk about ways to do this, but this is closely correlated with concentration but it can also be about just improving the excuse me, increasing the unit density of a given pack configuration. So, here are a couple examples you know, I'll share some that Amazon shares, and then a couple that we identified, but, you know, products that are in irregularly shaped packages, which, you know, consequently can't be as tightly packed into the Amazon boxes. And secondly, that our liquid, you know, in addition to all the issues with leakage and potential shrink, they're heavier. So you know, in a category like personal care, Amazon, and we would highlight BAR as an example of a product form and correlated packaging that are, that are likelier to qualify. And then the second example, I think really illustrates that product to packaging ratio concept. And this is one where particularly as you are growing your Amazon business, and, and by the way, I don't think it's realistic and, and nor is it necessary to go focus on endeavoring to be eligible across your entire portfolio for the programs we're discussing here. I think it's, it's a better approach to identify some high velocity items that do material volume on Amazon and that have some of the preconditions that make it commercially viable to go update it. But one of, one of the considerations that more and more of the brands that we speak with and work with are acknowledging is a lot of the packaging that is necessary for a product to pop at physical retail, as the frustration free packaging concept sort of pioneered, isn't necessarily helpful at the digital shelf. And so, you know, if, as in this example of the Clorox bleach toilet tablets, You know, the product itself, those two tablets, only occupy roughly half of the packaging for the retail version of the product. And so, if you have a commercially viable pathway to an e-commerce pack that, that uses all of the rich imagery and the digital shelf canvas to you know, pop up at the digital shelf, you can potentially increase the product to package ratio and reduce some of that retail-ready packaging for this context. And, you know, increasingly, there are other ways to sell at the shelf. And so, some companies in certain contexts are trying to solve for both channels at the same time. That's the Compact by Design program. And as we say, if you qualify for Compact by Design you are automatically gonna receive the Climate Pledge Friendly badge, which, as you saw earlier in the discussion, it's now presented on search result pages as a sustainability feature, but if your product has any of these sustainability features, you'll get a little green leaf next to your product in search results. And then on the detail page itself, it's displayed as, as you see here. And again, we don't know category by category what the impacts are, but on average, I think it's realistic to say you are likely to see a material increase in traffic and sales if you become eligible for these products or for these designations. The Compact by Design certification is just one of dozens of certifications that you can use, however, to become eligible for the Climate Pledge Friendly badge. So, if you... here are some of the examples. You know, you'll see it. They've got, I think, 16 discrete pathways to these products, including a sub shop, which I am guessing is not very heavily trafficked, but for shoppers that are so motivated, they can see all of the Climate Pledge Friendly products consolidated in one place, and then, as you can see across search result pages in the faceted search filtering. And on detail pages, you'll increasingly see the badge and iconography. Denoting products that participate. So as I was saying, compact by design is just one of dozens of certifications that you can use to qualify. The complexity of these is pretty significant. And so part of the reason that compact by design is one that makes sense is it, it naturally aligns your pack configuration with some of Amazon's preferences and some of the nuance of their fulfillment and logistics model. And so it's not going to be the right choice in all cases, but it's worth considering as a first line of defense. But from there, you know, you can actually click, you'll get the slides after the session. If you click the word here, it'll take you to the page where you can see all of the current certifications that will make you eligible and the complexity here is some of these take eight to 10 weeks for you to qualify. Some of them take six to 12 months. Some of them carry a considerable fee because somebody wants, somebody needs to come audit your production facilities. And sometimes those audits can be pretty disruptive, you know, actually shutting down the production process for a day or more. So it's important, depending on your category and your starting point and your overall objective to pick the path of least resistance. These, any of these will qualify you, but they're not all equal. And so, you know, start with the one that Amazon developed for its own business, and then look for options that are a little more efficient. As we say, you know, this certification landscape is crowded and confusing. If, if you're looking for help, we've partnered with the private label suppliers that helped Amazon develop its Amazon Aware own label, which is Amazon's attempt to raise the bar for sustainability in several categories, including health and personal care. And as, as part of that role that they've played, they've developed a very nuanced understanding of all of the certifications that Amazon accepts and have great guidance for where to focus. And on the compact by design front, unit efficiency can be a little confusing and complicated to calculate, and then identify the underlying drivers. They've got a calculator that is really straightforward. So you input some of your product's characteristics. It identifies whether you're eligible or not and streamlines an economical path to eligibility. And then finally obviously getting some of these credentials on the site is a big part of getting credit with the shopper. But it's an increasingly complicated landscape to communicate and, and get credit for what you're doing in these areas and embedding it in product imagery and detail page copy. And so that's an area that we can help with if you are looking for it. So just to close things out, and then maybe we'll have a minute or two for Q& A, you know, if, if you're looking to engage with this, like I say, there's so much upside with Amazon and so many areas to focus, this doesn't need to be your overarching focus, but I would start paying attention and doing something here because this year Amazon is requiring its private label vendors to set targets and start reporting. I, I expect within three years, maybe sooner, they'll be doing that for all of their major vendors. And this is one of the areas that is easy enough to get started with, with provable enough commercial upside that it makes sense to start here. Skip over the SME Climate Hub if you're not a small and medium enterprise. Programs like Frustration Free and Chips and Product Packaging we didn't cover because they make sense in a limited number of cases, although ships and product packaging is a huge focus. And in Europe, Amazon is essentially mandating it. Compact by Design. It does bring complexity, particularly if you are considering making changes to product form or have to adapt packaging you know, in ways that are going to require shifts in the status quo, but many of these decisions can be made pretty quickly and easily. That's it for my end. You know, if you want to keep up with the work that we're doing and, and what's happening across the industry with different retailer programs and investment and innovation in the space, visit our website. We've got a newsletter that hits every Monday, and you'll hear soon, we're hosting a conference in September where we hope to bring together, again, not just the sustainability experts and practitioners, but those of us that have decision rights and budgets and whose work is going to be informed and impacted by a lot of the work that the retailers and others are doing. So that's it for me. Chris, I don't know if we've got time for questions. Amanda Wolff: Keith, thank you so much. This is Amanda. Really, really great session. Love hearing your content as usual, but especially on this topic. And to your point, so close to Earth Day, it might be timely, but it should be a part of our conversation every day. So, thanks again for this session. I did have a quick question for you, and I'm wondering if you could elaborate with our audience a little bit. We have audience members on this call who may be in earlier level roles in an organization. They may be more advanced and have more influence in an organization, but can you talk to them in particular about how you can influence internally and what you would do if you were in their shoes to help kind of get some of the larger organizations that are out there to move forward in some of these initiatives that, while Amazon might be pushing, they can be difficult to make that kind of change, especially in a big CPG. Keith Anderson: Totally. A couple of quick thoughts. One, I think most companies, especially the big CPGs have sustainability teams. And I've, I've seen you know, varying levels of isolation and siloing versus you know, cross functional collaboration and embedding it as a competency across functions. But, I would say on average, it skews towards silos. And so, if you're trying to influence the organization, one starting point is to go walk the halls and set up coffee with the sustainability practitioners. Because, my observation as I've dug into how companies are organized, many of the companies that have these teams, don't have enough people to focus on activity at this level. They're doing great things. A lot of it relates to you know, more macro initiatives, but because this is increasingly on the minds of consumers, because the retailers are asking for more, if you go connect with them and share some of what the retailer is asking you for, maybe what some of your consumer and marketplace knowledge team has, has surfaced in terms of consumer demand and behavior, you can align what you're trying to do commercially with what the sustainability team is trying to do. They won't always come to you. In fact, they often won't. Because they're oversubscribed, but if you go to them with a relatively focused ask, they're in a position with your framing of the problem to help you. I think the other, the other thing that I see becoming really important in this area is that focus on commercial viability. That is, identify peers that can help you find the strategies, tactics, capabilities that will help you sell more or waste less and reduce costs as you're reducing emissions, eliminating waste. And I, I think conventional wisdom sort of suggests in most cases, this stuff is going to be more expensive, cost prohibitive, it won't pay out. And I think in a lot of cases that's true. But there are so many things that you can do that aren't already being done to sell more and waste less, that just finding those and advocating for those would keep most companies teams busy for the next two or three years. And in the backdrop, the whole industry will be working to change the economics of some of the more capital intensive, more dilutive things that still have to happen, but there's a ton of low hanging fruit. Just eliminating unnecessary packaging, reduce the, reducing the distance things have to travel and otherwise increasing efficiency or aligning with consumer demand. So, that's how I would approach it. Amanda Wolff: Thank you so much, Keith. I really appreciate it. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the decarbonizing commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of decarbonizing commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=v8w4y3qn…
This episode features Tessa Callaghan, co-founder and CEO of Keel Labs, which produces a fiber from seaweed material being used in the fashion and other industries. In addition to sharing her and her co-founder's journey to starting Keel Labs, Tessa covers what they experienced firsthand as designers in the fashion industry, some of the ways that the material they're producing compares and contrasts both to conventional synthetics and natural fibers, and where she sees the industry headed. Learn more about Tessa Callaghan: Link to Keel ’s website Link to Tessa’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome to another episode of the Decarbonizing Commerce Podcast. I'm your host, Keith Anderson, and our guest this week is Tessa Callaghan, co-founder and CEO of Keel Labs, which is producing a fabric from seaweed material that's being used in the fashion and other industries. And I continue to be really interested in emerging ingredients and materials, not only for CPG products, but consumer products, including apparel and, you know, among the most interesting materials, seaweed is really emerging as, an interesting and high potential material for a lot of reasons, which you'll hear more about as you get to know Tessa today, and you may have heard in episode 17 with Julia Marsh of Sway. So, you'll learn a lot about she and her co-founder's journey to starting Keel Labs, what they experienced firsthand as designers in the fashion industry, some of the environmental impacts of the materials that they had available as options and some of the limitations and shortcomings with those same materials, some of the ways that the material that they're producing compares and contrasts both to synthetics and natural fibers, and where she sees the industry headed over the next few years. So, I learned a ton from Tessa, and I'm excited for you to meet Tessa Callaghan, co-founder and CEO of Keel Labs. Tessa, thanks so much for joining us for the Decarbonizing Commerce podcast. Tessa Callaghan: Yeah, thank you so much for having me. Keith Anderson: Well, for those that may not be familiar, why don't we start with, you telling us what Keel Labs is and what it does and how you and your team came to start it. Tessa Callaghan: Yeah, of course. So, at Keel Labs, our whole mission is to take ocean derived resources, and use them to solve some of the world's most challenging and pressing crises. Our flagship product is called Kelsun, and this is a fiber that is derived from Seaweeds, and is applicable in textile applications in a wide range from clothes to interiors to basically anywhere that you see fibers used. And you know, really the core reason of starting this initiative and founding Keel Labs was around the need to address the waste, the pollution, the negative impacts that the fashion industry in particular has on our planet, and that have yet to be solved in its entirety. And so, my background, along with my co-founder's, was in fashion and in textiles and we're working in the industry and really experiencing firsthand the lack of options that we are being provided with and seeing some of the bottlenecks that were, you know, going to be occurring both as, you know, agricultural yields are decreasing and as the demand for natural fibers was increasing. And so it was quite a circuitous route for us, not necessarily, you know, I think, the intention that either of us had when we started in the fashion industry. But push really came to shove, and we saw that there was a really big opportunity to harness the massive potential that the ocean, and primarily seaweeds, have to help revolutionize these, you know, really resource intensive industries. Keith Anderson: The ocean is so hot right now, and so I want to come, I want to come back to that. Tessa Callaghan: Literally and figuratively. Keith Anderson: I know. I was very excited to drop that one when I spoke with you. Tessa Callaghan: Regardless. Keith Anderson: But, I'd love to spend a couple minutes, going deeper on sort of the two drivers that I heard you describe there. One of which was the environmental impact of fibers in the textile industry. You know, many of our listeners come from that side of the industry, but many are also in CPG and grocery. And, I know they all wear clothes, but they're not as close to the business of apparel. And then the second thing I heard that I actually wasn't expecting, but you mentioned was the demand for natural fibers and some of the supply constraints or challenges with diminishing yields, which, you know, we talk about that more and more often as a driver of shifting strategy across retail and consumer products. So much of the focus is on your first point around minimizing environmental impact, but increasingly what seems to be motivating companies to make changes even sooner is adapting to supply chain challenges and constraints by finding more resilient materials. So maybe starting with the environmental impact, can you share more about what you learned about the environmental impact of what your options were when you got into the industry? Tessa Callaghan: Yeah, that's a really great question. And I think, you know, really was one of the core catalysts when it came to our analysis and the reason that we ended up really looking to the ocean as a resource. So one of the primary things that we were seeing is that, shouldn't be a surprise, but, you know, various materials and, you know, industries obviously like to highlight, where they're winning and it's very easy to kind of harp on the singular challenges. So as an example, you know, polyester synthetics primarily deal with the fact that they're petroleum based and there's microplastic shedding. And that's kind of their core focus. And so when we think about, or when people typically talk about natural materials, it sounds like it's the solution in that, "oh great, it avoids all of those things and it's natural" and that's fantastic, but what's really underneath the surface there is there's mass amounts of water usage, there's mass pesticide fertilizers required, arable land degradation in a lot of cases, and a lot of chemical processing post cultivation. And so when we kind of look at the industry on a holistic level, it's not just carbon emissions and microplastics, it's chemicals, it's land, it's water, and so rather than saying we're just going to be able to compare and say, we're not using microplastics, how do we actually solve the underlying challenges of the industry as a whole? And I think that that really needs to be not just for us, but on a kind of planetary scale, how we evaluate the benefit and the drawbacks of various innovations. Keith Anderson: And that explains a lot. What about on the second point, you know, were you finding challenges with, quality, consistency of supply of some of the existing alternatives? Tessa Callaghan: Yeah. I mean, I think that I guess to their benefit because of, you know, in a lot of cases, hundreds, if not thousands of years of cultivation and industrial know how, less so on the quality side and more so on the understanding that the quantities, are not able to be, or will not be able to continue to be what they once were, or even what they are today. So there's kind of a combination of factors. One is that due to climate change and soil health and things of that nature, the yields we can see year over year in natural crop cultivations across agricultural systems is in a lot of degrees declining. And on top of that, not only because of certain, you know, policy implementations, and there's a lot of growth there, but also from a consumer demand perspective, and this, you know, knowing shift away from microplastics and fossil fuels. We know that we don't like those. So there's an increase in demand so the match of what the plan is able to sustain on a land based perspective and what the demand today and, you know, going forward is going to be, are just not equal. Keith Anderson: Got it. So you did some analysis and it led you to the ocean and specifically seaweed. How did you end up there? And what are some of the benefits? Tessa Callaghan: So for us, you know, as I was saying, we really started in this analysis perspective. I didn't grow up saying, "I'm going to find a way to use seaweed and it's going to be the way," it was really a matter of, you know, necessity. And so when we think about, you know, on one perspective, volume, we know that when we think about textiles and fibers, there's a massive consumption, which is a whole separate problem as a whole. But that we need to make sure that we have access to robust volumes and volumes that, are readily available and, you know, aren't requiring this like mass scale intervention. And so, seaweed is one of the most abundant and fast growing organisms on the planet and really diverse, and you know, found on nearly every continent. And so from that perspective, it ticked the box. Additionally, because of its fast growth and a number of other properties, it also has benefits for ocean and thus planetary health, from filtering waste runoff, to sequestering CO2, to, you know, new studies kind of leading to the, you know, deacidification of the ocean itself. And so there are all these benefits. And on top of that, even if we take all of those away, really what we're seeing is this is a crop that requires zero chemical intervention. We don't have to add fertilizers. We don't have to add water. We don't have to add pesticides. And so from that perspective, you're already starting from a clean slate. And so all of those kind of boxes combined for us to say, what a beautiful source. If we can just start clean, can we not continue to remain that way as much as physically possible? And to that end, already address all of those kinds of holistic components when it comes to overarching impact. Keith Anderson: This may be a naive question, but I'm comfortable with that. Is this a, sort of naturally harvested, source of material? Or are you, or is the industry effectively farming it? That is, you know, are there artificial installations where we're cultivating it? Are we, managing certain territorial sections of the ocean? I just don't know enough about how the supply is managed. Tessa Callaghan: Yeah, this is a really fascinating question. On one hand, all of those are true. And on the other hand, we're seeing a lot of developments in the space. So there are certain unknowns and certain things that are remaining to be, I think worked out on a global scale, but, you know, basically there are a number of different ways of, that seaweeds are currently cultivated or accessed. Some of that is just naturally. Ideally, you know, those people that are, you know, harvesting are ensuring, you know, we're taking very close consideration of the local ecology. There are strict measures in place. This is really, really critical because it is, you know, a backbone of a lot of these ecosystems. And there is also known, and a lot of it is, farmed. So whether that's on lines on the coasts or some of these new developments happening in, you know, deep waters, there's a number of different ways of basically growing and cultivating. Some of that's dependent on species. Some of that's dependent on kind of regional parameters. But it's really a fascinating sector outside of ourselves as a whole, because there is so much promise for seaweed cultivation and harvesting, and so a lot of new kind of technologies and regulatory practices and things like that will really continue to evolve over the coming years. Keith Anderson: Can you describe the technology or the process that you use to transform the raw material into Kelsun? You know, when I go to your website and look at the material, it doesn't resemble seaweed. So I imagine there's some magic somewhere in the mix. Tessa Callaghan: There certainly is some magic. Some people refer to that magic as science, but, you know. I like saying magic better, actually. But, but yeah, so basically how it works is that we extract polymers that are abundant in seaweeds. We then take those polymers, create a formulation, and then input that into existing fiber manufacturing systems. And so, with that extraction, again, you're not using raw seaweed and just, you know, chopping it up whole and making a sushi shirt. It's really about how can we work with these core polymers that are available to us? And also, how do we put this into the existing supply chain systems while removing the toxic chemicals that are typified in those systems? And so for us, we're able to work on and work with the same know how, the same scales, really the same frameworks that the industry is built off of, but replace that with something again that's fundamentally better than what it previously was. Keith Anderson: That plug and play characteristic, in many of the conversations I have, seems to be pretty important, just given the power of inertia and the capital intensity of changing production, processes and technology. So I imagine that works in your favor, you know. when you say it's a fundamentally better, approach, you've already identified some of the clear benefits. You know, it maintains many of the characteristics of conventional fibers, but it is lacking some of the toxic and problematic chemicals and microplastics. You know, when you're working with the industry to develop applications and use cases, how are they comparing and contrasting it, and, you know, what are the trade offs and decision frameworks that the industry is using to find out where to apply it? Tessa Callaghan: So this is really not only developed a lot over the last few years, but I think we're again, in all of these conversations, there's just a lot of change happening. On one hand, this is still a very new topic and workflow and interests of the textile sector as a whole. And so I think that there remains for a lot of companies, a level of evaluation and understanding of how to navigate a new material because we've been so historically reliant on, you know, these like primary categories of, you know, natural and synthetic. You know, natural being cotton or linen or more new viscose versus, you know, polyesters and nylons. And so when they're evaluating introducing a new raw material. The initial evaluations that we were seeing were just, "is this the same as this?," And are, "is this the same as polyester? Is this the same as cotton?" And although, relevance and similarities and understanding are key in those categories, when you're introducing something that is fundamentally new, like from a molecular level, it is not the same. You are going to have differences. Those differences can be beneficial depending on how you look at it. Or negative, depending on how you look at that. And so the way that we really position and view Kelsun is around this kind of new natural category. So again, we see a real uptick in demand for natural materials for a lot of those reasons. And currently there really is no fiber or source available that has, you know, the fundamental feel of a naturally sourced fiber. So like outside of a man made cellulosic or, things like that. And so our fiber looks and feels kind of like a combination of, you know, cotton and a linen, but with a really, soft hand feel of more elevated fibers and, you know, has a similar performance to man made cellulosics, even though we're not a cellulosic. And so I think the industry is kind of trying to wrap its head around "how do we interpret, how do we describe, and how do we validate things when they're intersectional?" I think you also touched on, what are some of the benefits and some of the drawbacks? One of the things that we typically have to, you know, work through and evaluate with potential customers is this idea of, you know, we want something that is compostable or biodegradable or, you know, even biocompatible. But we're also used to working with polyesters, so we want it to last forever. And having the conversation of, you know, so it's okay to, to have your preference, but we need to understand that if you want something to go away, it's going to have to go away. And I think that there are interesting conversations to that end that continue to evolve and that, you know, really we've seen a lot of change in over the last couple of years in terms of understanding and the kind of in depth knowledge required to navigate these conversations. Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience. Plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Hey, it's Keith Anderson from decarbonize.co inviting you to join our brand new Slack community for retail, e-commerce, and consumer product professionals that want to keep up with what's new, interesting, and actionable in industry, climate, and sustainability action. and connect with your peers. As I got into this work, one of the things that I found so invigorating is how passionate and willing to help everyone is. But I haven't found a community composed of people across functions in the industry that are working in or want to work in climate and sustainability. And so we're launching the community to connect. Both sustainability experts and practitioners and people in conventional roles like product design, packaging, supply chain marketing, and merchandising to share their work, ask for help, connect about career opportunities. Keep up with the latest industry development and we'll be previewing who our upcoming guests on the podcast will be and giving you an opportunity to pose questions to our guests. So I can't wait to meet you and have you meet some of the other members of the community. To join us, you can visit decarbonize.co. You'll see a call to action on the homepage or use the intelligence menu at the top of the page where you'll also see a link to join. And, Tessa, if, you know, folks want to get in touch with you or learn more about Keel, where would you send them? Tessa Callaghan: Always get in touch and definitely reach out. You can absolutely follow us on Instagram, or on LinkedIn for those professionals. But we also have contact on our website, depending on what type of conversation you're looking to have, we'll direct you in the right place, and hopefully have a chat because it's really important for us to be connected with our community, hear people out, make sure that we're reflecting the needs of greater industries in the planet as a whole. So hoping anyone that wants to get in touch, we're here to have a chat. Keith Anderson: Great. Well, thank you so much for joining me. This was really interesting and, great to have you on the show. Tessa Callaghan: Yeah. Thank you so much for having me. This was a delight. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the decarbonizing commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of decarbonizing commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=p8m540x8…
Mark Rushmore is co-founder and CCO of SURI, a sustainable electric toothbrush company. Mark and his co-founder began their careers at P&G, one of the great incubators of talent within the CPG industry. With a long entrepreneurial track record and some exits, he and his co-founder had the opportunity and the idea to start a consumer product brand that doesn't compromise on effectiveness or performance, produces a product that's more sustainable, and educates consumers about how to use it sustainably throughout the product's life cycle. Hear Mark’s insights about decisions from product design, materials, packaging, and growing direct to consumer and and through retail. Learn more about Mark Rushmore: Link to SURI’s website Link to guest’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Hello, welcome to another episode of the Decarbonizing Commerce podcast. I'm Keith Anderson. I'm guessing like most of our listeners, you brush your teeth every day. I hope you do. And If you do, I think you're going to enjoy today's episode with Mark Rushmore of a sustainable electric toothbrush company called SURI, which is short for Sustainable Rituals. Mark and his co-founder began their careers at P&G, which I think many acknowledge is one of the great incubators of talent within the CPG industry. And After a couple exits, you know, long entrepreneurial track record and some exits, he and his co-founder had the opportunity and the idea to start a consumer product brand that didn't make any compromises on effectiveness or performance, but goes a long way towards producing a product that's more sustainable and really educating shoppers and consumers about how to use it sustainably throughout the product's life cycle. And in speaking with Mark, it's clear that he and his team have thought deeply about decisions from product design and ingredients and materials to packaging to distribution strategy through channels like Amazon, along with a direct to consumer and growing retail presence and, having used the product and, you know, going through the unboxing experience and seeing how, in essentially every touch point with the shopper, they are reinforcing the dual messaging of a product that really outperforms along with an approach to product design and usage that is lighter on the planet and, you know, ultimately leads to a business that's profitable, which, unlocks most doors. And economic sustainability really enables environmental sustainability. So I'm eager for you to meet Mark Rushmore, hear about his entrepreneurial journey, and learn from some of the choices they've made at SURI. Here's Mark. Mark, welcome to the Decarbonizing Commerce podcast. Thanks so much for joining us. Mark Rushmore: Keith, thank you so much for having me on. We've had multiple emails to get to this point and I know I've not been available a couple of times, so I'm just super happy to be here and really grateful. Thank you. Keith Anderson: Well, we're really excited to have you and, I know you've been busy. Congrats on the recent funding. You've actually extended a streak of ours. I think you're the fourth guest to come on the show within a few weeks of announcing fresh capital. So congrats. Mark Rushmore: Yeah, well, thank you very much. It's, yeah, no, it's really nice to have that done and now to, you know, refocus all of our time and attention back into growing the world's most popular and sustainable electric toothbrush. Keith Anderson: Well, maybe a great place to start would be a bit about your background and your co-founder's and what led you to this category and starting SURI. Mark Rushmore: Sure, would you like the, short or the medium version? Keith Anderson: How about medium? Mark Rushmore: Okay, medium. So, I grew up in, Scotland and from when I was a child, I was just really interested in business. I set up a rival catering company, to my school, and that grew quite, quite a lot by the time I was like 17. And then when I went to university, I studied history, but I really found my passion became alive when I set up a society for history students. I managed to get the sponsorship from like the History Channel and, you know, I grew a committee, we raised, thousands of pounds. And I realized like, wow, I feel so alive, like, wouldn't it be great to continue this in my life? But I'm also, you know, conscious that you should, minimize your downside, maximize your upside. So I thought, "what better place to start my career than Procter & Gamble?" You know, the world's largest manufacturer of, fast moving consumer goods. And so I spent a few wonderful years there learning all about the trade and ultimately I was managing Pringles when it was sold to Kellogg's. So I helped transition that business, which was worth over a hundred million dollars, successfully to Kellogg's. And then I took the opportunity and a rather generous payout to explore some other opportunities, that I wanted to. In fact, around the same time, unfortunately, an acquaintance of mine from university committed suicide. And I just thought, you know, the combination of having this like Capital for the first time in my life and realizing how short life can be. I thought, you know, I'm not going to wait until I retire to live out my dreams. I'm going to write a list of them and see if I can do them all now. So I wrote a list and one of those things was to set up a company. The other one was to do it like a physical challenge. And another one was to learn about digital marketing. So I became a ski instructor in Canada briefly, then I cycled from Canada to Mexico unsupported, and then I won a digital media competition to sail around the world as part of the Clipper Round The World Yacht Race. I actually discovered though on training, I'm not a massive ocean sailing fan, so I decided not to do that, but instead I set up a business. So I set up the UK office of a German experiential marketing agency, for my kitchen table and scaled that through to exit five years later. And during that time I won Oral B as a client as well as BMW and Jaguar. And so we manage their trade shows and I kind of really understood like how they engage with the dental profession and how important it is and how electric toothbrush sales work. And then during that time, I was invited, very fortunately to attend the Cannes Lions, which is like the Oscars of the advertising industry. And I had a chance meeting with the Unilever CMO, Keith Weed, who invited me to a party that he was hosting on an island off the coast of Cannes in the South of France. It's kind of like, you couldn't quite believe it. I had to pinch myself. But he said, "if you can get down to this boat at 1:30, you know, you can go across to the Island." And then when I got there on the boat, it was, my, my now co-founder. So I met him there, and we got chatting at this event and it turned out he'd also used to work for Procter & Gamble. I was in sales and strategy. He was in finance and marketing. I was in UK. He was in Geneva. He managed Venus Razors, so Gillette across EMEA. And we both just agreed that, you know, consumer products are so important and invaluable in our daily lives, but a lot more could be done to make them more sustainable and not as an afterthought, but from the beginning. But also to use e-commerce as a way to compete more effectively versus some larger FMCG people like Procter & Gamble. And that also experience was really crucial, you know, since the advent of the iPhone, I think consumer expectations in terms of the unboxing, the advertising, the customer service, have improved. So Yeah, so Keith and I, you know, got chatting, became friends. And then a few years later, once I'd sold my company and he'd sold his company, then we came back together and said, look, it's time we do something about this issue, which is that every year 4 billion toothbrushes are thrown away and end up in landfills and oceans. Virtually every brush you probably ever used, Keith, since you were a child, probably still exists and will do for a long time because of the materials they're made from. What's more, people don't necessarily love their existing brush. They haven't changed much in shape in 30, 40 years. You know, you get the gunk on the bottom. People complain about poor battery life and no one's using the Bluetooth apps in the research that we've found. So, we thought, "could we make a brush that's more sustainable and better for the environment? And this is the result. Keith Anderson: So, I like the medium intro. There's a lot to dive into there. You told me before we hit record that you haven't been to Colorado, but if you like skiing, you've got to visit at some point. Mark Rushmore: Oh, I would love to come to Colorado. In fact, a lot of people who order SURI in the US are based in Colorado. And I think it just speaks volumes to, you know, there's a lot of people with a shared, a value system and belief in, in the future of our planet and the outdoors. Keith Anderson: Yeah, Boulder in particular is sort of a, hub for sustainable CPG brands. Mark Rushmore: Definitely, you know. Keith Anderson: So, you know, you mentioned at least three areas that I want to get into, one of which was the product design. You know, one of which was the, channel strategy. And so, we'll come back to the third, but why don't we talk about the product design itself, because, you know, you've mentioned both the experience and some of the sustainability attributes. How did you approach deciding on materials and, you know, designing for both the product's effectiveness and position in the bathroom and its environmental footprint? Mark Rushmore: Sure. So we, we started with the premise that we didn't think sustainability should come with a compromise. I think in like, I don't know, let's call it sustainability 1.0, you know, you might have a product, but it wouldn't necessarily give you a great performance. You know, you were kind of compromising, "okay, this isn't going to wash my clothes as effectively as a regular detergent." And two, you might compromise on the design, on how it looks, on the weight or, or how it, you know, how it feels. And so when we set out on this, we thought, we just don't think that because something's made more sustainably, it should come with any compromise on performance or design. So that was the starting premise. But then when it came to like, "okay, how can we make a more sustainable brush?" So we, you know, we looked firstly at materials, you know, are there better materials than the multitude of plastics which are currently made in electric brushes? And one of the points we started with was with the heads. So obviously the heads get thrown out and you replace them. Dentists recommend every three months. So whilst billions of toothbrushes get thrown out. You know, the quantity of heads the even more enormous. So our head is made from cornstarch and our bristles are made from castor oil. Both plant-based materials that when they degrade, won't degrade in the same sort of quantity of microplastics as say, like traditional toothbrush heads. We also offer free recycling, in the US and the UK. We have this prepaid mailer bag, which in itself is compostable. So once you're done with the head, you just pop it in. We ask people to put four heads in, you put it into the post and it'll come back to us. We're working with the University of Exeter here in the UK at the moment on like how we're making new products out of the recycled material. But to your question, like how do we do that? Well, we looked at lots of different academic papers, lots of different, you know, research into different materials and this is what we determined was going to be the most effective way. Now, if you go to a factory, as we did, in fact, I think we went to 24 factories roughly, 23 of them told us that's not possible, you know, or just straight out laughed at us on the phone. They said, you know, "why don't you just take the ones that we have? Like, they're tested." We were told that this material wouldn't be strong enough, that it wouldn't pass certain tests. There's no point in even trying. Now, I think the thing is, most factories are, you know, are optimized for efficiency. So they want to turn out more of what they already have. And so it's, it's rare to find a factory that wants to experiment and test, but fortunately, Gibb is the most stubborn person I've ever met. I mean, he, he will, he just kept saying "it's possible, it's possible, like we will have to find someone else." I'll admit, like at various points, I thought, Maybe it's not, like, you know, maybe it's just not possible. It's like, "we can't do it. We have to look into other solutions." But fortunately, you know, he kept going. On the 24th one we found someone who was like, "okay, well, I'll do the test. If it doesn't work, it doesn't work." We said, "of course, like, if it doesn't, we're not going to try and push a product that doesn't work." And, fortunately, you know, after multiple iterations, we found a way of using these materials, which no one had done previously. And then additionally, our brush you'll see is about, it's about half the width of traditional electric toothbrushes. So it actually means we're using less material as well, which is another sort of fundamental part for reducing your footprint. The handle's made from aluminium, which is highly, recyclable, as you'll be aware. And then we also included this tiny screw on the bottom that enables us, unlike 99 percent of brushes, which are fully sealed, to be able to remove, you know, the battery and either replace it or to be able to strip it and then ensure that everything gets recycled appropriately, or that we can reuse certain components that we can either, you know, reuse the motor or different elements. So that's been an important part. But then also, you know, we thought about packaging. So our packaging is 100 percent plastic-free. You'll also notice about half the size of traditional packaging in our category. And it's been thoughtfully designed with FSC approved materials so that it's, you know, as sustainable as possible. But I'm going to put my hands up, Keith. Could we be better? Absolutely we could. And we are constantly looking. In fact, I've just come from a meeting right now. We found a way to, I think, reduce packaging, in our next iteration of the packaging by I think we're seeing 23 percent and we found some innovative space, you know, savings, but I mean, this is also a world exclusive for your podcast, but we've also got a better way of doing the insides with a new material which is even more sustainable than what we have currently. Keith Anderson: Inside of the packaging? Mark Rushmore: Inside of the packaging and also improves efficiency on the line. So like it's actually going to be faster, for packing, but it's also more sustainable and it's also a better experience for the consumer. So we are far from perfect. But we have this sustainability in our DNA, you know, we, we kind of, we'll constantly strive to see if there's ways we can do things better. And you know, it's, it's an ongoing journey that will, will never end. So yeah, that, that kind of covers some of the, the green credentials that have gone into the design of the brush and the packaging. Keith Anderson: It's, it's definitely a moving target and maybe it's a nice segue to some of the e-commerce discussion because as I listened to you describe even some of these more recent discoveries and potential enhancements, it calls to mind programs like Amazon Compact by Design and, you know, Amazon's own certification that basically incentivizes, lightweighting and reducing the package to product ratio. You've worked, with Amazon programs like that. Do you find that some of your channel strategies have led you to some of these decisions that are, are more space efficient and end up yielding economic benefits? Mark Rushmore: So it's a great question. And I must say from the outset, like I'm a, I'm a big fan of what Amazon did. They actually approached us pre-launch and said, "Hey, we're going to be running this accelerator. Would you like to be part of it?" And, you know, I'll throw my hands up when Amazon came to us saying, "Oh, we've got this sustainability accelerator." I was thinking Amazon and sustainability are not two words that you necessarily immediately kind of put two and two together. But as we sort of assess whether we thought, you know, "could we do the program?" You know, change in our opinion will require everyone to, you know, take part, not just small companies, but, you know, the potential impact that Amazon can make by influencing, you know, their supply chain decisions, et cetera, is so enormous. And then when we joined the program, we learned about all sorts of different initiatives that they're sort of taking part in. But also, you know, things like you, like you mentioned, Compact by Design, which then forms part of their Climate Pledge Friendly badge and certification, is really important. And what it enables, I think, lots of different brands to do is like At least have guidance towards making more sustainable decisions, and yeah, just kind of making that awareness. In the same respect, when we went through the B Corp certification, a lot of people say like, "oh, is it so great being a B Corp because, you know, you get the recognition with consumers?" But that's only really one part of it. The main thing that B Corp helped us with was it kind of steered us towards improving policies that we hadn't even considered, like in, in all honesty, and like to think about ways we could improve our business and methodologies. And it kind of provides a framework for how you could do things a little bit better. So, so yeah, so I mean, for us, our mission is to kind of constantly improve the sustainable nature of our product. In fact, SURI is short for Sustainable Rituals. And so we, we sort of grasp with both hands, any, any kind of framework or anything that people suggest, you know, might be useful and we assess it, work out whether it's something that we think will make a difference and then go from there. Keith Anderson: Well, and you, you mentioned, you know, some of the efficiencies that you're finding as, you continue learning and iterating. I think one of the pieces of, I'll use air quotes, "conventional wisdom" that I think sustainability 1.0 has sort of left as a legacy is the idea that even if the more sustainable product is on parity in terms of effectiveness, it tends to be, more expensive. And I think there's great data. In fact, you know, just, you know, 10 days ago or so, New York University Stern, School of Business did their annual conference on sustainability where, along with Cercana, they often report out, you know, "here's the share of products that are marketed as sustainable and willingness to pay a premium." But, you know, in terms of the competitive dynamic, what are you finding in oral care and how have you had to approach some of those choices about product design? Mark Rushmore: Totally. It's a really great question. And I think I would say from the outset, like, you know, ideally, you want to make more sustainable options available to everyone, you know, to absolutely everyone that, that's got to be the goal moving forwards. I think our product sits at a more premium end of the category. However, it does sit amongst a group of competitors who are charging the same or a lot more. I think some of our competitors, their products now are 500, 600, 700, 800 dollars. And we're competing, you know, ours is just over a hundred dollars. So, you know, it's, it's an interesting sort of point. Now, we would love to make a products which are more cost effective, you know, so that we can hit like a wider range of consumers at a different price point. Right now, we don't have that product, but you know, that's firmly in our, in our targets, you know? So I think we have a competitively priced product, which offers much more sustainable features as well as like great performance features, you know, so our battery lasts 40 days on a single charge, whereas a lot of toothbrushes last maybe three to five days. You know, we have 33 000 sonic vibrations. We were tested in Sallis Research in the US, which do the the clinical trials of a lot of big brands and ours was proven to be, you know, as effective or more effective. So yeah, so I think it is possible to create a competitively priced product, which is sustainable. Keith Anderson: And is there any messaging to shoppers around total lifetime cost of ownership? You know, I've seen in some categories that have a similar, you know, sort of handle and cartridge model, shaving in particular, some of the emerging brands that are plastic-free, actually, talk about, you know, yes, the handle may be more than the, just to use an example, Venus or MACH3, you know, that you're using today, but it'll last forever. And because the blades are so low cost, it'll pay back in 18 months, for example. Is that a conversation happening with products like yours? Mark Rushmore: You know what, Keith, it's a, it's a conversation that I'm going to re bring to the team, following what you're saying, because this is one of our major benefits. We don't talk about it enough, you know, because our price is actually already competitively priced versus these, like, throwaway products that you're going to need multiple of in the same time that you need one SURI. It's a real competitive advantage of ours, and I don't think we, we probably make enough of it. Keith Anderson: And I imagine, you know, with some of the potential repair characteristics, I don't know how big a component of the value prop that is, but if your product is designed for repairability and basically others are designed, to make it impossible, you know, that planned obsolescence has a cost also. Mark Rushmore: Definitely, definitely. And that's the thing, it's like, it's not just more economic, it's not just more sustainable, it's also much more economical, you know, to, to buy a SURI. Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Hey, it's Keith Anderson from decarbonize.co inviting you to join our brand new Slack community for retail, e-commerce, and consumer product professionals that want to keep up with what's new, interesting, and actionable in industry, climate, and sustainability action, and connect with your peers. As I got into this work, one of the things that I found so invigorating is how passionate and willing to help everyone is. But I haven't found a community composed of people across functions in the industry that are working in or want to work in climate and sustainability. And so we're launching the community to connect both sustainability experts and practitioners, and people in conventional roles like product design, packaging, supply chain, marketing, and merchandising to share their work, ask for help, connect about career opportunities, keep up with the latest industry development and we'll be previewing who our upcoming guests on the podcast will be and giving you an opportunity to pose questions to our guests. So I can't wait to meet you and have you meet some of the other members of the community. To join us, you can visit decarbonize.co. You'll see a call to action on the homepage or use the intelligence menu at the top of the page where you'll also see a link to join. Well, I'll set the calendar reminder now and I'll, I'll check back in about a year. Mark Rushmore: Look forward to it. Maybe we could do it in Boston. Keith Anderson: That'd be nice. Or maybe on the slopes out in Colorado. Mark Rushmore: Yeah, love it. Keith Anderson: Well, Mark, if folks want to learn more about SURI or get in touch, where should they head? Mark Rushmore: Sure. So if you go to our website, www.trysuri.Com, or you can search for us on Amazon, or you can just type in "SURI Electric Toothbrush into Google and that'll give you some more info. And if you want to get in touch with me, my name is Mark Rushmore and you know, by all means, you know, send me, send me a hello on LinkedIn, mention the podcast and I'll give you a discount if you want to purchase the brush. Keith Anderson: Fantastic. Well, Mark, thanks so much for joining us. Mark Rushmore: You're very welcome. Thanks for having me. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the Decarbonizing Commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of Decarbonizing Commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=6nrk0my8…
In this episode of Decarbonizing Commerce, host Keith Anderson welcomes Matthew Isaacs, co-founder of My Emissions, to discuss the critical intersection of climate innovation and commerce, focusing on the environmental impact of food production and consumption. Matthew shares how his journey with My Emissions began during the COVID-19 pandemic when he and his co-founder sought ways to reduce their environmental footprint. Recognizing that food accounts for a significant portion of global greenhouse gas emissions, they developed My Emissions to help food businesses calculate and communicate product-level emissions. The platform aims to bridge the gap between emissions data and consumers, empowering businesses to make informed sustainability decisions while engaging customers through carbon labeling. Matthew highlights the platform's dual focus on emissions data and communication, enabling companies to navigate sustainability challenges and drive meaningful change and the importance of transparency and collaboration in achieving a low-carbon future for the food industry. Learn more about Matthew Isaacs: Link to My Emission’s website Link to Matthew’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome to the Decarbonizing Commerce podcast. I'm Keith Anderson, and my guest this week is Matthew Isaacs, co-founder of My Emissions, which helps food manufacturers, retailers, and restaurants calculate and communicate product- and menu-item-level emissions. And this is a topic that remains really interesting to me for a handful of reasons. Number one, food is a huge source of emissions globally, one of the largest sources of emissions within retail and consumer products. Secondly, the value chain represents a huge percentage of those emissions, and it can be challenging and complicated to calculate those emissions. And thirdly, labeling and communicating emissions for consumers with the objective of changing behavior is something that really interests me. You know, we've seen, nutrition and health and wellness schemes meet with varying degrees of success, and they have varying levels of standardization, country to country, retailer to retailer. And so I'm always eager to speak with anybody that is actively working in that space, or studying what works, and Matthew is one of those people. So, I'm very excited for you to meet Matthew Isaacs, co-founder of My Emissions. Well, Matthew, welcome to the podcast. Great to have you with us. Maybe to get us started, you can tell us a bit about how you ended up starting My Emissions. Matthew Isaacs: Absolutely. So our story began with the COVID 19 pandemic. Myself and my co-founder, Nathan, we just started exploring how we could reduce our own environmental impact. The two of us are longstanding friends. We were both at Cambridge University together here in the UK, and we've always been data-minded. We've always been thinking about what we can do to be more sustainable, to reduce our impact and how we can make a difference really to society. And in the context of having a lot of time on our hands, we have the concept of furlough here in the UK. And so we're working at the time, it really gave us the opportunity to start exploring what we could do to reduce our impact. And we very quickly realised that food is the biggest and best way that individuals can reduce their impact. What we see is that around one third, 33 percent of all global greenhouse gas emissions are coming from food right now. And what really excited us is this idea that we weren't asking people to spend tens of thousands of pounds or dollars on solar panels or buying a new car or vehicle, changing their holiday habits, things that are very emotive, things that can cost a lot of money. Instead, what we can do is suggest simple swaps that often don't cost more money. And through that, we can actually quite quickly and significantly reduced our carbon footprint. and that was our starting point. It was very much a personal, individual led, starting point. And over time we've really transitioned into being much more of a platform for food businesses. Because what we realized very quickly is that not only do consumers have this problem, but actually food businesses and companies that could be restaurants, brands, FMCG, They're all facing the same problem. And there was this, ultimately what we saw is this big disconnect between emissions data from food in a research environment, and that data getting across to not only consumers, but also to food companies. And now that's really the gap that we're trying to fill with my emissions. We're trying to be the provider that can bridge that gap, that can, that is willing to open the can of worms that is emissions reporting and emissions labeling and digest all of that information and come out with something that's pragmatic, that's simple, and that can scale. And that's where we've got to today. Keith Anderson: So, I hear there's sort of two, legs to the platform. One of which is the emissions data itself. And the second is really about the communication and the labeling. So, why don't we take those one at a time. Is there something unique about food as an industry or as a category that leads you to focus on that specifically versus some of the industry- or category-agnostic solutions? Matthew Isaacs: I think there is, and the first thing is food's wide impact, the second thing, and this is a real challenge, probably the biggest challenge in our work, is the fact that the majority of emissions are coming at the farm level. So when we look and measure the emissions of a product, we're looking at the emissions from farming, from manufacturing and production, from transport and distribution, and from packaging at a minimum. That we can also extend it and often can include your cooking emissions, your end of life and disposal as well. And, but the four that I said at the start, farming, processing, packaging, transport is the core of what we do. And the majority of the emissions for pretty much every food product we see is coming from the farming stage. And what we also have then is quite a, an interconnected and global food system. So we see a lot of our clients, sourcing food from all over the globe, being two or three steps removed from their suppliers, or from the original farms, I should say. And given that's where the majority of the emissions lie, it really does lend itself to having a food-specific solution, because what we can do is build up a really comprehensive database of food emission factors, taken into account the very limited data that we can often get from our, from our clients, as in from food companies. But we can also build really targeted solutions to fill those gaps and to start really unlocking more primary data across the food sector. Maybe to bring this to life in a really, simple way. We work with restaurants and we work with brands. And one of the common challenges, especially with so much new, novel, foods being introduced, was when a restaurant or catering provider started using a plant-based meat or a plant-based cheese, our key benefit, I guess, is the fact that we also work with a lot of brands. And that included some plant-based meats and some plant-based cheeses. So rather than seeing these quite novel foods and then having to go away and spend a lot of time researching those ingredients and those foods, understanding supply chains, understanding recipes, we're actually able to leverage the data we're getting from some of our clients and make it available and use it in a more generalist way for our other clients. And that was a real, challenge. value driver we're already finding for our clients, where because of our food sector specialism, we're able to unlock far more detailed and specific values, than maybe what your more agnostic sector, agnostic providers are able to offer. Keith Anderson: And when you say food supply chain data, and I suppose we ought to focus on the farm since that's where it sounds like the bulk of the emissions originate. Are you looking at averages based on a particular crop or ingredient in a particular country? Are you actually working with your customer to engage their upstream suppliers and gather more information or primary data? What does that look like in practice? Matthew Isaacs: So we start off by having regional databases. So we have a database that is appropriate for European Union, for North America, et cetera. We then look to, our goal whenever we work with a client is to try and get an initial mapping or an initial assessment as quickly as possible. That's not necessarily to say that that data is going to be the final value, but one of the biggest challenges we face and we see is companies taking six or 12 months to get to the real insight or the real, kind of the value from this service, which ultimately is how can we use this data to drive change and reduction? So we often recommend starting on a regional basis because you can get a high level mapping and also because the challenges of collecting data from suppliers and farms is really quite difficult. But once we've got an initial mapping, what that can do is we often have a conversation with our clients and say, well, here are the, here are the key ingredients that are, that we are identifying. Those can be because it's the highest volume of product or sales, or because they're the highest emission ingredients, or, based on the data that we have, the foods which might have the highest variance, and maybe something like lettuce or flour are ingredients where the range of emissions is much lower. Whereas via meats and dairies, it's likely that the range of emissions are much higher. therefore if we were to focus on one we would go for the latter rather than the former options. And then at that point, what we can do is start going down the supply chain. So we can engage, suppliers and they might be middle, middle range suppliers. They might help unlock things like what country of origins the foods are coming from, or what regions the foods being coming, are coming from, which maybe isn't data that our clients might, as a starting point have available to them. And they might also be able to loop us in directly to the farms and the producers. And ultimately if we want to get more specific data, we often say, we can do, we can do work modeling and mapping, based on secondary data, but really there's, there's not a substitute for that primary data at a farm level. Keith Anderson: Makes a lot of sense. And it sounds like the focus is really on product- and menu item-level calculations. Is that correct? Matthew Isaacs: Yes and no. We are looking to get assessmentss for the individual ingredients that are brought in, but it, but increasingly we're working with our clients to help them on their net zero reporting. Here in European Union, we've got CSRD reporting coming in over the next two years, which is requiring larger organizations in particular to report their emissions on an annual basis and include that within their financial reporting. And so increasingly we're finding ways with our clients to incorporate this data and convert it into a more traditional corporate reporting or, or, or as we might call it scope three emissions reporting, where we can offer some really granular data on the food side, which, because the emissions from food is often the largest contributions, for our customers as food companies, it's often where the most value is in having some really granular and detailed, data, which, which is exactly what our tool is built for. Keith Anderson: Well, maybe that's a good segue to talking about the second component of the platform, which is the communication side and the labeling aspect. You know, it sounds like, listening to you, there's demand for really both use cases, and I'm sure they work well together, but are you finding that there's more demand from companies that want to produce those sort of corporate level reports to appease shareholders and, remain compliant with regulation, or, or possibly, and is it as much about keeping up with consumer interest in understanding what they're eating and shifting their own behavior the way you and your co-founder were thinking? Matthew Isaacs: And is definitely the right answer there. And what we're seeing, we have some clients. Companies that have or want sustainability as a really core part of their brands or of their message, carbon labeling is really attractive because it's a really simple and crucially visual way that you can talk to your customers about carbon footprints. Actually we find the the biggest concern or, or, or, yeah, well, the biggest concern that companies often have when they come to us is what's going to happen if there's lots of e-ratings on their products or on their menus. But actually the data we're seeing is that the most effective campaigns or initiatives that we've got from clients are when they have a whole range and a whole spread of carbon labels and they use it as a conversation starter. They're able to talk to their customers about carbon footprints and the environment and really develop a strong brand image, frankly, on their, on sustainability. and, and that educational piece is really, really strong in creating that bonds with, with companies. We're often seeing customers as well, not just use carbon labeling purely on products or on menus, but also as part of an impact report. Rather than necessarily putting it on all menus, often it's done in addition, but sometimes we just have clients taking some of their hero products and putting it within their impact reports with maybe some comparisons or impact statements, or putting it as a dedicated sustainability page, bringing out some of those, hero items. And then probably my third and favorite example of what, what some companies are doing is they're going even further and they're aligning their promotions to the carbon labels and to low carbon products. So a really great example is a catering provider we work with here in the UK, they're part of Cambridge University down in college, catering. And what they've done is they've taken the traditional buy 10, get one free. And we give our, all products or meals a rating from A to E, A being very low, E being very high. And what they've said is rather than buy 10, get one free, they've said buy 10 A rated meals and get one free. What this is, is a really, really powerful way of linking sustainability and, a low carbon activation or activity with a promotion and a reward. And the response from students has been overwhelming in terms of the engagement that they've had and the ability to not just give a reward or like a feel good moment to them, but then actually linking that to sustainability, which for a lot of people increasingly is a, is a really key, key issue or point on mind, particularly in your younger generations. That's all on the consumer piece, but it is also worth noting that that reporting side, increasingly we're hearing companies talk to us and say, Our customers are asking us to report emissions on an annual basis. We've set a net zero goal or an SBTI submission, and we now need to find ways to reduce our emissions and then to report our progress on an annual basis. And in particular, with these, these reporting requirements like CSRD coming in and over the next few, few years, it's something that companies are already starting to get on top of. And I think this is becoming a second avenue for us now where, where we can use our tool. And we've just launched a purchase report module. We've just, we've just started, working with a lot more companies to do their full corporate assessments even. And, w e're seeing that with them, often the route goes the other way around, where we start in the corporate assessments, we start with maybe just, or even just focusing on emissions reporting for food, and we just take the scope three food emissions piece, and then maybe actually it's, we're starting to now see some of those clients go, actually, it's really interesting and useful for us to then convert that into a product assessment, put this onto their products, map the data again onto their products or onto their menu items, and then start communicating that as well. So it very much is a, an either an and/or rather than an either/or. Keith Anderson: Makes sense. And once you've got, in the case of a product-level assessment, I imagine there's value at different stages of the product life cycle. It's not purely what the shopper sees at the shelf or the point of consumption. You know, I think you mentioned before we started the conversation, there are clients of yours that are actually using that for new product development decisions. Matthew Isaacs: Again, it's a, it is one of the things that gets me really excited and probably the anyone who asks me about carbon labeling is asking me, what is the impact that this has on on consumers? But as you say, and point to, we're actually seeing that carbon naming is just as if not more useful internally within food companies, especially, so, so for us again, that, that A to E rating that we use, we've developed that to just make it as easy for people to understand as possible. A is very low, E is very high, A is green, C is amber, E is red. So it's simple traffic light colors, simple grading system. And what we've got some of our companies doing now is that during the NPD process, then that should becomes a three product shortlist often. And then, well, you start with a long list, three product shortlist, and then a final product and with, with some of our clients building solutions where we do a basic carbon assessment at the shortlist stage. So at the point when they're reviewing those three products. They're not just having a table which has taste, cost and nutrition, but they also have a metric on carbon and on sustainability. And again, by putting that in that very simple A to E color ratings, they could have red, amber, green next to the products and it will help them choose which, it will help them make the decision. It's not to say that every product needs to be introduced to be the lowest carbon. It's just bringing out that data and allowing people to make those more informed decisions and, at an NPD stage. And then finally, also once the final product has been, developed, or chosen, sorry, there can then be a final review of saying, "well, can we make any small tweaks to this product that will keep it the same, but reduce the emissions slightly?" We've had some clients or seen some of our clients who maybe had a sprinkle of feta on the products and go, actually, we can remove that and not lose the basis of the products, but actually reduce the emissions by 30 percent and reduce costs. And it's those kinds of, those kinds of, swaps or, or, or small changes that we can find that that, where there's a real opportunity to make some quick wins and quick emission reductions. Keith Anderson: Jumping back for a second to the labeling approach, when you say high or low, is that relative to products within the same category? Is that, you know, what's the consideration set there? Matthew Isaacs: So, we've made a decision pretty early on to use a single range and a single scale for all food products, well, all products, actually, not just food, food and drink, I should say. We're just focusing that in the food and beverage, sector, but the reason for that is because, ultimately, when we look at the spread of, emissions across different foods and across different products. There can be, there's certain fundamentals and certain like high level principles that we see, which is that, what's more important is what food you're eating rather than say where it's coming from or how it's been produced as a general rule. That's one of the, the things that the data tells us. So we thought it would be quite disingenuous to have ratings and an individual product rating and level, because it then doesn't communicate that there are some swaps that can be made, which more often than not, if not always, will be, will be true. Beef and lamb or red meats, for example, will pretty much always have a higher carbon footprint than white meats, your chickens and porks and turkeys, or other poultries. That's true if you're looking at high carbon chicken versus low carbon beef. On the scales. And so for us, we felt it quite important to do that. And I guess as a final point as well, we, we looked at how nutrition labels are set and more often than not, they're using a single scale rather than a product led approach, particularly here in the UK and European Union, that's consistent across pretty much all nutrition scales. So we didn't want to introduce something now, which likely wouldn't match what regulation looks like and in that sense wanted to give an open and genuine, rating to products from, from the start, rather than necessarily playing around with, with, with labeling within sectors. Keith Anderson: Is your labeling standardized across customers? I know that you've got customers in North America and Europe. Some are food service, some are retail, some are brands. Are they all effectively on the same labeling scheme? Matthew Isaacs: They are, yes, I guess one nuance is that our scheme is based on intensity. So we look at the emissions per kilogram of foods. We're aware that, for example, portion sizes in North America are generally slightly larger, than in, Keith Anderson: That's diplomatic of you. Matthew Isaacs: Okay. Keith Anderson: Significantly larger. Matthew Isaacs: But that, that isn't necessarily caught, in the changes. So it, what matters is the proportions and the core, maybe the proteins that are being used and those kind of pieces of what's being communicated more there. So there's some consideration there that, that it is somewhat comparable and, and, okay to use different, or the same metrics. Also what, it makes a difference how we've set those ratings. So for example, our C rating was decided based on the global average emissions from the food sector today. And the, A rating is set based on the Lancet Commission's Planetary Health Diet, which is a global assessment of what does the emissions or the impact of the food sector need to be if we have a 10 billion population on Earth, i. e. what does a healthy and sustainable diet need to look like? Those are both globalized metrics and therefore it made sense to have a globalized carbon rating scheme. Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Hey, it's Keith Anderson from decarbonize.co inviting you to join our brand new Slack community for retail, e-commerce, and consumer product professionals that want to keep up with what's new, interesting, and actionable in industry, climate, and sustainability action, and connect with your peers. As I got into this work, one of the things that I found so invigorating is how passionate and willing to help everyone is. But I haven't found a community composed of people across functions in the industry that are working in or want to work in climate and sustainability. And so we're launching the community to connect both sustainability experts and practitioners and people in conventional roles like product design, packaging, supply chain marketing, and merchandising to share their work, ask for help, connect about career opportunities, keep up with the latest industry development, and we'll be previewing who our upcoming guests on the podcast will be and giving you an opportunity to pose questions to our guests. So I can't wait to meet you and have you meet some of the other members of the community. To join us, you can visit decarbonize.co. You'll see a call to action on the homepage, or use the intelligence menu at the top of the page where you'll also see a link to join. Makes sense. Well, Matthew, if people want to learn more about My Emissions or reach you, how should they get in touch? Matthew Isaacs: So our website is myemissions.green and you can search "free food emissions calculator" and at least as far as I'm aware today, we should be appearing number one on Google as a simple free calculator that we have available on our website, where anyone can put in a recipe and see what the emissions of their products or recipes are. Or you can email us at hello@myemissions.green. Keith Anderson: Fantastic. Well, thanks so much for joining us. Matthew Isaacs: Thank you very much, Keith, for the time. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the decarbonizing commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of decarbonizing commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=rnk0xkp8…
In this episode, you'll meet Ryan Lupberger, founder and CEO of Cleancult, a company making cleaning products that are better for you and better for the environment. Ryan shares his experiences and lessons learned from starting up to scaling up, discussing how to meet both retailers and consumers where they are in terms of education and behavior change, driving awareness with a different product form and unconventional packaging, as well as fundraising and other challenges. Learn more about Ryan Lupberger: Link to Cleancult’s website Link to Ryan’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Welcome to the Decarbonizing Commerce Podcast. I'm your host, Keith Anderson, and our guest this week is Ryan Lupberger, founder and CEO of Cleancult, a cleaning company with a focus on ingredients that are better for you and better for the planet and less wasteful packaging. And Cleancult is a brand that like many started in the direct to consumer channel, but has been expanding distribution in brick and mortar mass. And it was really interesting to me to hear some of Ryan's experience and thinking about how to meet both retailers and consumers where they are in terms of education and behavior change as they're trying to drive awareness with a different product form and unconventional packaging, drive trial and change behavior. So it's a very rich discussion. We also get into fundraising and other challenges of growing business in that category. So I'm eager for you to meet Ryan Lupberger, CEO and founder of Cleancult. Ryan, good to see you. Thanks for joining us for the Decarbonizing Commerce podcast. Ryan Lupberger: Thanks so much for having me today. Looking forward to it. Keith Anderson: Why don't we kick things off just by learning a little bit about your background and the founding story of Cleancult? Ryan Lupberger: Yeah. So, personally I'm, I'm crunchy. I was, born in Boulder, Colorado. So grew up with a lifestyle of better for you, everything, better food, better products. We looked at every ingredient list and it was just frankly like, imbued in the lifestyle of, of where I grew up. And the parents are out there. They, you know, were part of the Transcendental Meditation movement and, really also just prioritized wellness, right? So kind of grew up in this space, and then went totally different direction, right? So then went out actually to the East coast and went to a school called Babson, which is a entrepreneurial school focused on supporting big businesses, right? And family business to investment banking to consulting. But when I was there, I looked at the back of my bottle of laundry detergent and this was 2016 and I didn't see any ingredients listed. And, you know, I was still a Boulder kid at the time and basically said, "this doesn't make sense. Why aren't there ingredients?" There's ingredients on my food, on my shampoo, even. Why not our household cleaning products? So just at this big kind of aha moment, it was "why aren't some of the things we put on our skin, in our homes, and on our sheets, for example, regulated?" Right? So the more research I did to why there weren't ingredients, the crazier the industry became. And in the US compared to the UK, we allow basically over 1, 400 ingredients that are banned overseas. So it's just a, it's a pretty nasty space and, you know, I think we've seen this massive movement of in me, organic food. On me, personal care products. But now it's finally happened around me, right? And like 3 percent of the weight of your clothes is actually leftover laundry detergent. But people don't think about that every day. So the more research I did in this category, it was the more "wow." And, it always wanted to support businesses that could solve big problems. So we went down this whole big journey and 2016 to 2017, I looked at all the natural products in the whole category. But they're all covered in plastic packaging, right? For me, it was how could the better brands out there be better if they use so much petroleum packaging? And I walked Target, Kroger, Walmart, and it's a sea of plastic, right? And it was just this big cognitive dissonance for me. So I took a big step back and said, we got to do something better. And I tried dilutables, concentrates, powders, DIY vinegar. But it was all too complex, didn't really work that well, and we basically said there's nothing out there that works. So, you know, took a big step back and said, "could we deliver a better product with cleaner packaging, cleaner ingredients in a way that would meet shoppers and myself where they were?" So we did. So we launched the first ever, soap cleaners and detergents in milk cartons instead of plastic bottles and launched officially in, Jan 1 of 2019, so it's almost been five years now. Keith Anderson: Well, that's great background and context. And I didn't realize you were a Colorado guy. I grew up in Aurora. I grew up in Aurora and then went to Boston College. So not, not an identical trajectory, but sort of similar. Now, did you, did you say, silk detergent? Ryan Lupberger: Laundry detergent. So, no, just my typical laundry. And we tried, again, everything under the sun, but you, you just see that big plastic jug. And just for me, it never made sense. And, you know, the more research you do in this history of this category, the crazier it becomes because, really in the last only 20 years, have we started selling and making cleaning products in plastic products, 40 years ago, it was mostly in powder in a box, right? So this new plastic problem we have is literally originated in the last 20, 30, 40 years. So it's, we created a problem out of nowhere and now it's how do we get back to, frankly, where we were 30 years ago. So that's really what we're trying to, trying to innovate and create here at Cleancult. Keith Anderson: So, I'm interested, maybe, in starting with the ingredient side, you know, you mentioned we are a little more permissive with product formulations and some of our peers abroad. How do you define clean at Cleancult? Ryan Lupberger: Yep, so we have basically our no no list, right, that would align with a Whole Foods, a leading, you know, natural retailer. So that's a big, big piece that we follow. But we also try to look at ingredients that have less or no carbon impact on the whole, whole chain, right? So cleaning products typically now are all petroleum based. So they come really effective. You know, that blue bottle that works really, really well, but it has some negative downstream effects, right? And those petroleum polymers that are made really clean very well. It goes after dirt, grime, all these different pieces, but they don't dissolve very well when they enter the waste stream or the waterways, right? So. We have our no no list and our formulations are mostly based in coconut, so it's sodium colcosulfite, so just as effective as we believe the leading natural products, leading products generally, free from all the harsh chemicals, free from dyes, free from, really any phosphates, which are also caused with what's called eutrophication, in waterways, which means all the algae grows and it's really bad for, again, our different waterways, and then essential oils, right? So our, our formulation philosophy here is it has to clean. Has to be ingredients you can generally pronounce, has to be plant based and better for you, and wholly biodegradable. So that's the formulations that we've, we've created here across hand soap, dish soap, all purpose, and laundry detergent. Keith Anderson: And has that been consistent pretty much since the start or have you evolved it a bit over time? Ryan Lupberger: We've evolved it a bit, like every brand. I think we're on formulation, iteration eight, or nine, like every brand. But what we really figured out is, in this whole journey is, really, we have to meet the shoppers where they are. And I know I'll probably repeat that multiple times a day. Because when we started this, we had prices that were over, frankly, the leading natural or better for you cleaning products in the market, right? Even though we had a reduced waste package or plastic-free products, customers were not willing to switch en mass, right? So we built a big DTC business. We had some big fundraising rounds, but even with that, they wouldn't make the jump. And again, a small population would, but not the entire. So from us, our big evolution was we knew we had to be clean in packaging. We knew we had to be clean ingredients. We need to be clean in efficacy, but we also needed to be the same price, right? So it's almost taken us five years to get here and now is when we're seeing the wave, right? Offering a better solution, but at a similar price point, it's really been the biggest unlock for us. Keith Anderson: Yeah, I, I see a huge focus on product superiority on the one hand. Or parity, I suppose, and on the other hand, economic parity, you know. I think a lot of sustainable brands, however you define sustainability, are working hard to break through to the mainstream. You know, there's obviously a whole specialty channel and a lot of brands that have found their following with, you know, a sort of subscale population, but I think given the mission of a lot of brands, including yours, the focus is increasingly on "how do we reach the mass channels and start to change behaviors?" Ryan Lupberger: Yep. Agreed. And you know, I think the exciting piece is the retailers want it too, right, is one of the reasons we'll be in most, if not all, marquee retailers, is because they're putting their money where their commitments are. So it's actually been very encouraging to see is you have, you know, Target, Kroger, Albertson, Safeway, and then the big strategics, you know, Lever, Henkel, Procter & Gamble, all putting these very aggressive 2025 plastics goals as well as ingredients, you know, through and through. And they're starting also now to talk about regenerative agriculture through their entire supply chain. So what we're seeing is, if there's a way to crack the economic piece, there is demand both from consumers and retailers to actually start to shift all these categories. So it's been an encouraging time for us. Keith Anderson: I'm glad that you mentioned some of the incumbents. I mean, there have been some, to your point, there have been some really interesting developments quite recently, although I remember going back almost a decade, most of the majors that you mentioned had either acquired somebody or done some experimentation that, you know, one might argue was sort of, tucked away until either the consumer or the retailer said, "okay, I'm ready." But, you know, it sounds like you're finding the retailers are, you know, eager to add selection that meets some of the characteristics that your products do. What is the competitive dynamic like? Do you find this is, you know, growing the category, shifting the category? How do you think about the dynamic between some of those incumbents and a newer emerging brand? Ryan Lupberger: Yeah. Well, it may be broadly, but to, one of the reasons we enjoy these conversations and again, appreciate you having us on today, is, it's going to come from consumers, right? The only reason that these big retailers and strategics are, have made these commitments is because Wall Street and/or their investors or direct consumers are forcing them to, right? So one of the major big box stores just got really, frankly, criticized in the public markets because their plastic usage is increasing, right? And it was publicized, it was brought up on the earnings calls, so all of this is contingent on, like, you , the listeners, right? Without that, nothing's gonna happen. That said, I think the retailers, you know, they're starting to shift. So, I will say generally, you know, cleaner products have a better margin profile for the retailers, but they don't move as fast. So, usually it's accretive, which is why they like this. It's usually a higher income shopper, too. So, one of, again, a larger retailer wants to attract this more. And I think what we're seeing in these categories is it's all incremental because you have massive organic food categories that have grown to be 10, 15, 20, 30 percent of overall grocery. Whereas cleaning is sub 3, sub 4, you know, it hasn't matched that. So, we think it's just room to run. It's one of the reasons, again, why I think the retailers are, so open to this. And at what point does the fourth plastic natural cleaning brand move the needle, right? And what we've seen in this whole competitive dynamics, concentrates, dilutables, tablets, all these other form factors that have tried to reduce waste in the house of cleaning, they might work digitally because you can explain it to a shopper, they don't work in store. So all of these retailers, it's a, it's a graveyard of closeouts for every reduced waste form factor that's tried to shift behavior. So again, what we're seeing is excitement. I think there's frankly limited competitive developments right now that are meeting shoppers where they're at the same price point and still reducing waste and some negative, negative chemicals. So, but it's complex. It's hard. We've been at it for, you know, seven years. It's a hard space. Keith Anderson: Yeah its super interesting, though. I've never really heard or considered that point about the importance of educating somebody on, you know, transitioning to a different, not purchase behavior, but usage behavior for the different form factors and, you know, a lot of the way I approach things is, is sort of through the spreadsheet side of things, thinking about, oh, you know, concentrated powders have, have less weight and less cubed, but I think what a lot of folks that have been entrepreneurs in the space for a long time have sort of come around to, not only with their own brands, but even B2B services, you know, focusing on what works is a way to accelerate impact more than letting perfect be the enemy of the good. And I think there's probably going to be demand for different form factors for different consumers and, scenarios. Ryan Lupberger: Yep. Keith Anderson: Are you finding. Ryan Lupberger: tide lifts all ships too, right? Which is why you digitally certain form factors can win, in retail others can. And we all help solve this issue. So, yeah, we're supportive. Yeah. Keith Anderson: You're finding that the retailers are increasingly adding distribution for cleaner products in these categories. Are you finding, you know, you mentioned the in store education component of it. Is that a necessity in your case? And are the retailers creating, you know, wayfinding and other opportunities to help shoppers find and consider the products or is that stuff that you still got to do independently? Ryan Lupberger: Yeah, you knoww, I think yes and no. You know, we'd always love more wayfinding with all of our partners, but I think the way we've designed this model is, how do we be so obvious that it does its education on shelf? Right? So originally we just had our milk carton and it was ingredient first. So it focused on our coconut based ingredients. And frankly, it didn't work on shelf. There was a broad confusion of why and how and why is my cleaning products in a milk carton? So we spent two and a half years redesigning to solve for A, it's a cleaning product, B, this reduces waste, and C, it's premium. Right? And finally, we think we've nailed it, where there is no education on shelf. Of course there's some, because no one's ever seen a milk carton in these categories, but it's like, I get it's a refill, I get it's less plastic, I get it's premium, I get it's better ingredients. Right? So, a lot of what we do is education on shelf, and it's taken, what, seven iterations also packaging to get here. The other big piece we launched was the first filled and refillable aluminum bottles in the category. So when we started this brand, you know, five years ago, only refills. And we developed the technology, the intellectual property, and all of these pieces for the refills. But what we found is, even though we're winning amongst refills and cleaning, you have this whole ready to use that makes up 80, 90 percent of the category. Like, you don't start with a refill. So I think the other big piece is we launched our aluminum bottles. And that was, you know, a, an intentional sustainability choice for us, because truthfully, we don't believe in single use aluminum being a better sustainable form factor. We believe in aluminum. As opposed Keith Anderson: to what? Ryan Lupberger: Frankly, single use plastic, single use glass is, aluminum is, it's just like the reusable bags. If you're using a different reusable bag every time, it's a lot of carbon, right? It's, it's challenging to make. So, for Keith Anderson: Reused is different than reusable. Ryan Lupberger: Exactly, exactly. So, yeah, so we think we've cracked it, right? It is a filled and refillable aluminum bottle, right, that you refill using our cartons. And when people see it on shelf, they get it. So I think, you know, again, it's, it's, we understand there's a lot of education to this, but we're trying to be the least amount of education in the space. Keith Anderson: You know, how big of a factor is the conversation at retail... how big is refill in the conversation with retail? You know, do they view it as, a barrier? Is it a driver? Do they think about some of the impacts it might have on loyalty and trip frequency and some of those things, building a basket? Ryan Lupberger: Yeah. I think that's the good news here. In these categories, you refill and refilling, it's gaining a lot of momentum and it's, it's been around for a while, right? So hand soap refills today in the category represents, depending on your channel, about 30 percent of total sales. So it's, it's a lot, right? And you think about even the big brands have big plastic tubs that you refill your hand soap. So, and that's growing at almost 12, 14, 15 percent annual growth rate. So it's, it's going very fast. Dish soap, it's about 20%. And people have gotten used to refilling their islands, right? In dish soap and that's growing quickly. And with dish power spray, again, think about that blue bottle, there is a refill now. And frankly, the refill is, we believe a profitability play from one of the big strategics, because that big dish power sprayed trigger, it's very expensive, right, for them. But that said, it's still more sustainable, right? So dish refills are now growing at a clip never seen before. All purpose, it's a challenging category in refilling, because people haven't much yet. But there's more and more development of dilutables, right? So it's not a little cartridge or two ounces, but it could be, you know, 32 ounces that makes 128 ounces added to water. So we're seeing some movement there. And then laundry, you know, it's kind of the wild west right now because you're seeing sheets come into the market and completely disrupt liquids. You've seen pods come into the market. And our cartons are just direct dose, right? You just directly dose into your machine. We're seeing these concentrated laundry detergents come out 32 ounces, and it's really gaining momentum. So, we believe, again, it's, there's a lot of support from, from retailers, again, potentially because of the margin profile and sustainability. But we think there's a lot of momentum across refilling right now. Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience. Plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. You mentioned earlier, you know, you've raised some capital. At what stage in building the brand and the business was it clear that that was the path that you wanted to take? Ryan Lupberger: For us, we had to. And you know, I think there's a case to be made for bootstrapping is, you know, you have freedom to do what you want to do and how you want to do, you know, there really was never a choice for us, fortunately or unfortunately, because our category is really hard. It's one of the reasons we're the first company in the world to do this. You can't put a non-food product on a food machine. And in cartons, there's no non-food manufacturers, right? So, because of that, there's no contract manufacturers that can help you spin this up. So, we literally had to buy all of our own machinery in the early days, and start from scratch. So, we developed our own machines. We customized our own machines. We have a lot of IPs, almost 15 patents, a bunch of trademarks. So, and it was expensive. In early days, 2019 to 2021, we had negative gross margins. We lost a lot of money because our floor was covered in soap because our curtains exploded and the bottom seal didn't work and, you know, the soap, when you run it through what's called a piston fill, it foams like crazy. So we had to figure out how to put soap in a carton at speed without foaming. So early days, incredibly painful. We raised our Series B in August of 2021 and haven't raised since then. But until that point, it was essential, frankly, to raise a fair amount, to get this business off the ground. Keith Anderson: And when you went looking for investors, were there sort of impact oriented investors that you were, searching for? How did you find your partners in the end? Ryan Lupberger: Yeah, I think in the end, everyone wants to, to do something better for the world, right? But it's really hard if impact isn't connected to returns, right? So pure impact funds that have, you know, no focus on returns, we didn't find whatsoever, right. Is I think there are few and far between, but there are so beautiful harmony of funds that see opportunities in sustainability that also want to support the world. And we don't think they're mutually exclusive. So our first, first investor was David Heath, the CEO of Bombus Socks. You know, they are on a crazy growth trajectory and he's a very smart CEO. And they're also, they've donated and changed quite a bit of policies related to homelessness, right? And also some of the donation structure nationwide. So, that was both, right? You saw the opportunity and also saw the benefit. In the early days, again, the first two years of fundraising, 2016 to 2018, we couldn't get a dollar. We spun our wheels. We did three accelerator programs around the country because it was the only way we could get capital. We partnered with the National Science Foundation, did a bunch of ingredient research for the national, basically, it's called the SBIR, grant funding. We did pitch competitions, like, you name it. We did it to get that scraped, basically, that first, let's call it, half a million to a million dollars to get this off the ground. It wasn't until we had this carton. And the first meeting I brought this carton is that this is where we're going, this is what we want to do. And it was just an unlock. It's "why hasn't anyone done this before?" And we shortly found out why no one had done it before. It's brutal, it's challenging, it explodes, shelf life is hard, you name it. But we did it, right? So After that, we went to, you know, kind of New York City angels. So we had only almost 40 investors in that round. Then we went kind of consumer funds in the late 2019. Then we had more of the growth trade side in 2021 and we've had a great experience, again, growing quickly, but also trying to change and like fundamentally transform this category. So, we've had a really good relationship with our entire investor base. Keith Anderson: That's great. What would you say that you're looking forward to most? You know, it could be something in, in the roadmap or, new innovation, or it could be regulation or something else. Ryan Lupberger: I think both. I think you hit it, frankly, the nail on the head there. On the innovation side, we just launched, our first ever laundry sheets in the category. And it's a really exciting space for us because liquid represents about 80 percent of the category, right? You know, our cartons will continue to win there. But monodose, pods, or sheets are growing like crazy. And you just have such an opportunity to compact formulations, but also get rid of so much plastic. So we just launched our new laundry sheets. So they are now on Amazon and will be the first laundry sheets in Walmart. That's all public information now. It's the first multi enzyme laundry sheets in the market. So enzymes are very effective at removing stains. We found out how to put multi enzymes on the same sheet. So that's probably my, the innovation I'm most excited about, because no one's quite figured out how to put laundry sheets in retail, and we believe we have the best and first retail ready laundry sheet packaging, because again, similar story, there's a lot of big digital brands in laundry sheets. But none in retail yet, right? And it's how do we kind of really create this space for us? And then on the regulation side, SB 54, we think it could change everything. So, no one quite knows what it is, or what it's going to do, or how it's going to be implemented, but it basically forces responsibility on to manufacturers, producers, and sellers, retailers, and brands for plastic. And, you know, we think it could change the face of US consumption in these categories, but there's a lot of loopholes, and there's a lot of ifs, ands, and buts, and there's a lot of interpretation to be done. So, I think, again, a lot of excitement there, it passed in California, and will then work its way east, just out of necessity, because California is so big. But we have no idea how it's going to play into the landscape, and I think that's going to be a big thing to watch for us. Keith Anderson: Yeah, it makes a lot of sense. I see, both relating to plastic and packaging broadly, but, climate and sustainability broadly, California, I guess, New York to a lesser extent, and definitely Europe are really raising the bar. And, and I think. I've almost seen over the last two years, some folks getting really heartened to see all the activity and now I'm starting to see people say, "okay, a little too much stick. We could use a little more carrot," or at least, you know, we need some decisiveness and consistency so that we have one standard we can go execute against. Ryan Lupberger: Exactly. And we're at the, you know, packaging shows nationwide with some of the biggest producers. And even they don't know what's around the bend, right? So I think it's fair. I think regulation is important. I think incentives are important. But I think you're right. There does need to be some consistency because right now it's, it's, no one really knows what's, what it means. Yeah. Keith Anderson: Yeah. Yeah. I do think I share your view that consumers are ultimately the driver of a lot of these shifts. I do think, the second biggest motivating force in many cases, at least in the U S is competition and what some of the retailers are doing, not only with their nationally branded assortment, but you know, a few of the majors that you've already named are doing interesting stuff with their own labels. And I think that is raising the bar in ways that, may accelerate things. Well, if folks want to learn more about Cleancult or you, where would you send them? Ryan Lupberger: You can find us on Amazon, Next Day Delivery, and we are the first, again, aluminum products now on the platform that you can price, same price as plastic products. Our website, Cleancult.com, and that's clean space cult. And then leading retailers, Albertsons, Kroger, Safeway, Walmart, all around you nationwide. And, I think our, our biggest ask is advocate at the retailers, because those are who will make the decisions. And if you demand shifting these products and the retailer will have to shift these products. So we're, we're really hopeful and we see a lot of, you know, opportunity. And I think it's just the beginning for us and also the industry. Keith Anderson: Well, thanks very much for joining us. Great to have you on the show. Ryan Lupberger: Likewise. Thank you again for having me today. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the Decarbonizing Commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of Decarbonizing Commerce. Have a question or feedback about Decarbonizing Commerce. 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This week's episode features Adhithi Aji, founder and CEO of Adrich, a smart packaging solution for connected e-commerce. Adrich takes some of the friction out of replenishing consumable products, helping overcome some of the challenge of changing behavior in the shift to more sustainable consumption models. Tune in to hear more about how it plays a role in accelerating behavioral change in areas like refillable packaging, other use cases and possibilities, and the unit economics of new technologies in the connected packaging space. Learn more about Adhithi Aji: Link to Adrich’s website Link to Adhithi’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. I'm Keith Anderson. This is the Decarbonizing Commerce podcast. Thanks for listening. This week's guest is Adhithi Aji, who's founder and CEO of a company called Adrich, which is smart packaging for connected e-commerce. And I had to spend a little time on the website and with Adhithi to understand what smart packaging for e-commerce is all about. But the more I learned, the more intrigued that I was, because, you know, we've had a few conversations already about the role of refillable and reusable packaging, both on the consumer side and backstage in internal logistics. And one of the big themes of the conversation we had with Mike Newman of Returnity, if you caught that episode, is behavioral change is really challenging. And even when somebody has an intent to make a choice as a consumer that is maybe more sustainable, inertia and habit play a big role in preserving the status quo, and so I won't steal Adhithi's thunder about how Adrich does what it does, but it takes some of the friction out and effectively automates some of the work of replenishing a consumable product that you might want to reorder and refill packaging with. And so in our conversation, we certainly got to know a bit more about Adhithi and where Adrich comes from, how it works, how it plays a role in accelerating behavioral change in areas like refillable packaging. But we talk about other use cases and possibilities. I'm always curious about the unit economics of new technologies like this, and we covered that. We talked about some of the categories where it's a better fit than others and much more. So, I think you'll enjoy meeting and learning from Adhithi Aji of Adrich. Adhithi, thanks for joining the Decarbonizing Commerce podcast. Adhithi Aji: Hi, Keith. Thanks for having me here. Excited to talk more. Keith Anderson: Well, so am I. You know, I discovered your company a few months ago, and the website has a lot of words that were interesting to me. You know, you characterize what you're doing at Adrich as Connected E-commerce, I thought maybe just to contextualize things for listeners, we could start with, you telling us what is Adrich exactly and how did you end up starting the company? Adhithi Aji: Sure thing. So, Adrich is a smart packaging enabled e-commerce, and connected e-commerce solution in that it has a hardware, which is a smart label, that tracks consumption of each individual unit of product in terms of the volume remaining. And, it has sensor-based smart labels and smart in the true sense that it's not RFID, it is not a QR code, but it's a sensor-enable label that tracks volume remaining and auto reorders automatically for the consumer or end user without having them to push a button or scan or do anything. And when they're down to 20% it detects that, it reorders, and it routes it to any e-commerce platform. So for you as a consumer, the next time you run out of coffee or shampoo, you'll find one at the door. And for the brands and retailers, it's really about increasing consumer lifetime value and improving the subscription programs that we have today. Because today, consumers, when they run out or when they opt in for subscribe and save or any such programs, you either get more product than you need or you run out earlier. And that is not very fun because they charge your credit card. We changed that to individual consumption based subscription, which means you'll get the next product only when you run out. Not early, not too late. And that way brands are reducing the churn from the subscription programs as well. Keith Anderson: I'm smiling because I have somewhere around a half dozen subscriptions that either get paused or a month gets skipped as we end up having a surplus and then we end up going a few weeks without, and you know, when, when I was getting to know your platform, it reminded me certainly of subscribe and save type programs and also of the dash replenishment button and dash replenishment service that Amazon introduced and has now sort of retired and rolled into Alexa. But I remember in, in both of those implementations, the idea was almost an extension of one click ordering for replenishable products to, again, reduce some of the friction of, getting what you needed again, right when you need it. And so, both from a commercial and a customer behavior point of view, this is a really interesting idea. Adhithi Aji: Right? On the note of the dash button, right, so we are integrated with Amazon on Alexa now, so think of it as the advanced version of the dash button. I think one challenge, with the dash button was, that consumers had to have these buttons all over their homes. And, an interesting, learning from that dash button was the kids were going on pressing the button because it was fun. And they'd just keep ordering, right? So the parents got a whole bunch of products. So, we're in fact working with Amazon to kind of introduce this as an advanced version of the dash button where it's zero touch. You don't even have to push a button. It'll automatically detect you're running out and auto reorder. Keith Anderson: Got it. So, tell us a bit about how, how did you end up, you know, working on this problem and creating Adrich? Adhithi Aji: Yeah, it's interesting. It started as a capstone project when I was studying in Carnegie Mellon. I did a master's specializing in innovation management, right? How do you bring high end research technologies to market? And, you know, during that time, came up with an idea. So I'm an electrical engineer by trade. And also I have a supply chain management and MBA in that program. And, so the last mile data was sort of missing, right? There was a lot of data up until the retail store, but once the product leaves the store, it's sort of a black box. Brands don't know how consumers are using the product, how much they are now, are they using it once and throwing it in the trash? That gap in that data set is probably why all the problems of supply chain, marketing, and in terms of inventory control, all of those problems stem from not having consumption data. So the idea, and honestly my passion circles, came together with electrical engineering and supply chain and product management in that our mission became to enable brand managers, retailers with usage and consumption data and that last mile data that could really empower them to build better products suited to consumer needs, make sure they get the right product to the right consumer at the right time. And for consumers, really, our days are so busy these days that we want some quality time and, just bringing convenience into the day to day life. That's really the key and doing that with sustainability in mind because we can enable this auto reordering for refills and not just single use plastic. And that way we are reducing reusing, re refilling, introducing refill and reducing single use plastics. Keith Anderson: Well, I appreciate you handling that segue on my behalf. That was where I was going to lead the conversation next, because, you know, that's one of the clearest linkages, I think, to what you're doing and some of the goals and targets that a lot of, certainly big CPGs, but not just the big ones, have. And as you and I were discussing, previously, the, the, a challenge, maybe the biggest challenge to several of these consumer facing refillable and reusable packaging initiatives has really been driving adoption and getting shoppers to, you know, be consistent in using the refillable packaging when the cost and convenience of single use, in addition to just being so widespread and more available, you know, the customer behavioral component is one of the bigger hurdles. And so tell us more about what you've learned about how this kind of connected label can accelerate the behavioral change of using refillables. Adhithi Aji: Sure thing. And Keith, honestly, I brought up the sustainability because that seems to be the top of mind for consumers, right? With environmental conditions changing, we've actually seen consumers becoming more cognizant of what they're using, how they're using it. And I think that's a big driver, market driver that, probably CPG retailers, all of them are, also seeing. And that's a good news, right? I guess it's now about using technology to really help bridge the gap in communication between the brand retailers and the consumers because brands have a purpose of introducing refill to reduce single use plastic and communicating that to the consumers could go a long way in terms of changing the behavior. We, in fact, are working with, Clorox, Unilever, Reckitt and the like across product categories to be able to introduce refill. And it could be refill at home or refill in stores. And how we're doing that is by embedding our smart labels. So I have a, example of a Clorox, which we worked as a pilot and, introducing this as a smart kit, a smart starter kit, which means we can even position it as a smart subscription program. We just talked about how, you know, potentially subscriptions get you more products. So consumers opt into this as a starting point saying, "Hey, I don't get the next product until I need it." So that's great news. So they buy into this and, because it's smart, it creates a sense of IOT experience, so it already creates that elevated experience, so they create a one time setup, and then they forget about it, and you can see the label is embedded behind the bottle of Clorox, and this is a bottle for life. Right? When they run out, it auto reorders refill, which is a diffuse pod, and consumers fill this with water, they diffuse it, and they're good to run out and do this whole thing again. So, by digitizing the system, we are detecting when they run out. But we also create a touchpoint to, to consumers and the brands to understand when they're refilling. So it creates additional points of engagement, which one informs the consumer that, "hey, you're running out," you know, "you're getting your next refill is on its way," or you can prompt them as to where they can get refills. But more importantly, when they refill, you can encourage them because every time they refill, you can probably communicate the carbon credits that they are saving and empower them with a push notification or a text to be part of this whole ecosystem change and environmental change. And I think that's very key in driving adoption because I think, you can also, once the digital link is created, you can communicate the brand purpose. You can communicate how they are helping with sustainability and broadly speaking, brands can also use the digital connection to drive the necessary behavioral change, by sending push notification and text automatically at different points of view. Does that make sense? Keith Anderson: It does make sense, and I encourage anybody, you know, some of the examples that Adhithi just shared are, you really have to see them to understand them, so I encourage you, visit YouTube, or we're now going to begin posting the videos to Spotify as well, but for those that are just listening, I just want to play back a little bit of what I observed so that if you can't see the examples, you sort of are able to follow everything that we just covered. You know, the first thing that we looked at was a really elegant, sort of, smart, kit that was packaged in, in well branded packaging that did a couple things. You know, it, it emphasized, the smart connection that the package itself has and had instructions on how it works and also featured some of the environmental and likely other benefits of working with this package. And then the second example was the refillable package itself and one of the concentrates. And, you know, maybe you can just take a moment, Adhithi, and describe how does the sensor that sits on the package itself work exactly and what are some of the contexts in which you've already demonstrated it accurately detects when it's time to reorder? Adhithi Aji: Sure thing. So it, the sensor has three, the smart label, and we call it digital IoT label because it has sensors. It has three main sensors in it. One is a motion sensor, so, right off the bat, it detects only usage. So every time you spray or you pour a product or you scoop a product, so it only captures usages and it eliminates any false positives to get technical, basically, if you just move around the bottle or take it from the shelf on the kitchen counter, those data points are eliminated. So, the motion sensor is used to eliminate, false positive and pick up only usages. Now, within that subset, we have, two other proprietary patented sensors on this label, and it, uses electromagnetic characteristics of the product. So, the label sends a pulse through the product from outside the packaging it takes, the reflection and takes the viscosity and the packaging type, so, whether it's a PET or a HTP and all of those material, characteristics, and determines whether there's product remaining or not. And that's how it uses some neural networks to actually determine volume remaining. So, it's the same three sensors, whether it's going on a spray bottle or a bottle of spirits or a nutrition pills. The difference is that we calibrate those same sensors to simulate the type of usage, whether it's a pour or a spray or a scoop. And from there, with the viscosity of the product inside the packaging, we determine how much is remaining. And then it talks Bluetooth, so anything in the home environment that talks Bluetooth, it could be a phone, it could be Alexa or a Google Home or it could be a smart refrigerator. So it's fully automated and then it comes to our cloud and we process it based on individual consumer patterns and it, once you run out, our cloud communicates to any other e-commerce and routes that order. Now, all of this is done through opt in, right? So there is a one time setup that consumers will do and they know it's smart. So, everything is done with privacy compliance kept in mind. Keith Anderson: My mind is headed in 10 different directions, so I have to, I have to pick one. What I'm really thinking about are, you know, the several use cases for a technology like this, and then the flip side of that topic is, well, what are the unit economics and how does it pay back, you know, why don't we start with the really fun stuff for a second, which is, what are the possibilities? Because I think, you know, we've been talking about refillable packaging, which, as, as you've said, is a, it's a topic of growing interest, although it's a very small percentage of all packaging today. And again, part of the reason that I was so interested to learn more is the behavioral change component of what would have to be true for refill to take off at scale is a big part of why the industry is, is, studying it so carefully. But I also think about, you mentioned pills and the sort of compliance component, and that actually got me thinking about, first, refill is so interesting to the brands because it allows them to reduce or eliminate packaging waste, and as in the Clorox example you shared, a lot of refills are concentrated and therefore have less volume, they're lighter weight, which also translates to additional savings on the emissions front in addition to savings from producing less packaging. But the waste component of the product itself is another one that I don't think we've discussed because I can imagine, you know, if you, if you have as you were describing the opportunities to communicate based on intelligence about the consumption pattern, you know, if you've got the expiry date for a product, I could imagine, I don't know what your pantry looks like. Mine always has a box of snacks or cereal or something that's hidden that we've forgotten about. And again, just for the sake of the hypothetical and, you know, exploring what could be possible imagine every product in the pantry and every product in the fridge was equipped with this. I'm not saying it makes sense. I'm simply saying, imagine you could notify me weeks ahead of, "hey, this cereal is going to likely be past its best by date three weeks from now, so maybe you want cereal for breakfast." You know, food waste in particular, but waste in any category is another big topic. And there's so many interesting approaches to food waste. This, this seems like an interesting possibility. Adhithi Aji: Yeah, to that point, yes, it opens up a lot of use cases for the consumers as well, you know, to your point, food wastage is huge and, also making it still lifestyle inclusive for the consumers, right? Today, probably you're storing cereals on a, in a airtight container. You're storing pet food in a container. So brands could probably, give some additional containers that are co-branded with our smart label and the consumers can store it in that. And then it still creates a digital communication where you can communicate the expiry dates and how fresh, you know, in case of coffee, how fresh it is. And, more importantly for consumers, they now have a refillable container that's smart, that'll auto reorder, and brands can ship a recyclable package that they can refill. So that is one area of still getting sustainability into the market, but keeping it lifestyle inclusive while giving additional, value to the consumer. So, expiry is being one, in case of nutrition and beauty, compliance or regimen building. So if you have to take vitamin two times a day, just make it a smart digital assistance around them to just nudge them on friendly reminders. You know, for beauty, if it's a night cream, you know, just a friendly reminder to be, to create those habits. So that's in the high involvement category and in the low involvement, of course, like pet food and those, you don't want to run out in the middle of the night and it just... plain convenience, right? Just when you run out the next refill or refillable package shows up at the door. So there are ways to bring about sustainability, reduce food wastage, but the value equation remains with the consumer that will help drive adoption as well. Because you are introducing new avenues in their existing behavior, not necessarily changing the entire lifestyle. So there is a reusability with your single use packaging as of today, but bringing in the refill using smart bins as a concept. Keith Anderson: And is that, is that being piloted in categories like pet food or anything today? Adhithi Aji: Yes, pet food, coffee, those are categories that, we have been working in, have got some great results. We've seenn across categories on an average at least 20 to 30 percent increase in auto reorders because of the convenience factor. And because it auto reorders, brands are getting a increased lifetime value. And we saw, incremental reorders from the same consumer up to 50 percent. So, because they don't run to the store and, and, try and buy some other product when they run out, you're able to, retain the consumers for a longer lifetime value and at the same time increase your, top line with incremental orders per consumer. Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Well, if folks want to learn more about the capability or get in touch with you, how should they find you? Adhithi Aji: Yeah, I'm, of course, very approachable on LinkedIn, you know, it's, just a text message there, or I'm also available through our website, and our email is getintouch@adrich.io so, certainly, email, very accessible, but more than happy to collaborate and talk more about what we are seeing in the industry. I think they're very positive market drivers to take sustainability to the next level along with subscription business model for CPG. Keith Anderson: Well, Adhithi, thanks so much for joining me. Adhithi Aji: So thank you. Thanks for having me. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. 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Join Keith Anderson as he talks to an old friend, Chris Perry, CEO of Firstmovr. He is not only a trusted advisor to the industry, but he's been in house at world class brands like Reckitt, WellPet, and Kellogg's. Chris tells us about his perspective about some of the challenges that the industry that wants to make it a priority faces in reaching out and persuading colleagues in conventional commercial roles. He also shares an interesting point of view on the impact of emerging brands and insurgents and how innovation can play a role in accelerating industry shifts, and talks about the importance of communication. The conversation closes with us thinking a little bit differently about strategy as it relates to sustainability and retail and CPG. Learn more about Chris Perry: Link to Firstmovr’s website Link to Chris’ Perry’s LinkedIn To listen to the full episode join our Plus or Pro memberships at decarbonize.co: https://decarbonize.co/member-benefits/ 👈 If you enjoyed this episode then please: Follow, rate, and review on Apple Podcasts Follow and rate on Spotify Learn more about Decarbonizing Commerce at decarbonize.co TRANSCRIPT BELOW: DCC_Ep20_Chris Perry_YT Keith Anderson: Welcome to Decarbonizing Commerce, where we explore what's new, interesting, and actionable at the intersection of climate innovation and commerce. I'm your host, Keith Anderson, and together we'll meet entrepreneurs and innovators reinventing retail, e-commerce, and consumer products through the lenses of low carbon and commercial viability. Thanks for listening. This is the Decarbonizing Commerce Podcast. I am your host, Keith Anderson. This week's episode features an old friend, Chris Perry, who is the CEO of a training and education company called Firstmovr. And I've known Chris a long time, in fact, we even worked at a few of the same places, I guess one of the same places, but in contrast to me, he's got experience not only as a trusted advisor to the industry, but he's been in house at world class brands like Reckitt Benckiser, now just Reckitt, wellPet, and Kellogg's. And I wanted Chris to join me to tell us a bit about his perspective as a non specialist in sustainability about some of the challenges and headwinds that the side of the industry that wants to make it a priority faces in reaching out and persuading colleagues in conventional commercial roles. He has a really interesting point of view on the impact of emerging brands and insurgents and how innovation can play a role in accelerating industry shifts. He's got a great mind for branding and we talked a lot about the importance of communication, and we sort of closed out by thinking a little bit differently about strategy as it relates to sustainability and retail and CPG. So, it was great to catch up with Chris and get his input, and I'm eager for you to meet and hear from him also. So, let's meet Chris Perry of Firstmovr. Chris, good to see you. Welcome to the Decarbonizing Commerce Podcast. Chris Perry: Keith, thank you so much for having me. Keith Anderson: Yeah, we've, we've known each other for years and years, sort of crossed paths directly and indirectly, but not everybody knows you as well as I do. So to kick it off, why don't you tell folks listening a bit about your background in CPG and what you're doing now at Firstmovr? Chris Perry: You bet. So it, my, my career actually started in brand management at Reckitt long ago, it seems, if you, if we take e-commerce years into consideration, but back in 2010 and 11, there were these opportunities, projects as if they were going to end one day to get into e-commerce in the early days of CPG. And, like a true, true. Change agent or nerd, as some people would probably call me, I volunteered as tribute into that and really found my home in trying to drive change for what, and for some categories is still a small part of the business, but the majority of growth and the majority of the influence sales and impact on the market. And then took my, my career from Reckitt to, you know, helping build the team there and center of excellence there for several years to Wellness Pet Company. Then actually ended up going to Kellogg's and then ended up essentially, and where Keith and I, you know, you and I know each other so well is I had to fill your unusually large shoes, at what was originally Planet Retail Net Group or Planet Retail RNG. And then became Edge by Essential and now is Flywheel and now acquired by Omnicom. So there's like, you know, the artist formerly known as going on and on and on. But, a long line of wonderful people that have led change even, even before I started leading change. And so, and then I got to spend some time leading executive education at Edge by Essential, where I found my passion for that. And then during the pandemic, there was this huge opportunity for both virtual education for the, for the broader community, but also custom trainings and certifications and advisory for companies. And so one of my former colleagues, Oscar Kaszubski, who actually hired me at Kellogg's, was consulting at the time. I saw an opportunity for the education. We paired up, and launched Firstmovr and now are what we like to call, you know, your omni partner for education and change management. So we do everything from public events that are free for leaders, you know, virtual events that are free for leaders to join any time on various strategies and key retailers to, again, custom programs for CPGs, agencies, and retailer audiences. And a lot of advisory, temp services, project execution, really just trying to plug into centers of excellence or become the center of excellence for smaller teams that may not have that head count. So, and it's been a real ride for now four years and we're just excited about the next areas of change, including sustainability, which is a fun topic, but it's an imperative topic. And one I'm, I'm excited that you're taking charge of as a true change agent here. Keith Anderson: Well, Chris, of course, can't refer to the group he was part of as the RB mafia as I can, and it's a metaphor. It was all above board. But Chris was part of a team of folks who, you know, when he says they were in the early days of CPG commerce, I think that Reckitt team was probably the first organized team, you know, professionalizing the work of doing business with online grocers and selling CPG online. And basically everybody that I ever met from that cohort has gone on to do pretty interesting stuff. And Oscar was actually a guest on the last podcast that I hosted. And so, I'm glad that you're beating him to the punch this time. Chris Perry: Hey, no, I, well, like I said, we nerds come from a long line of nerds. There's a legacy of nerdity, but, but what, what it's, it's a, it's a fun role to play because it's, it's an opportunity to truly challenge the status quo, get out ahead. It doesn't mean you have all the right answers, but you're not afraid to fail many, many times and then hopefully find the successful path forward that then everybody else can leverage. And whether they remember you or not is not the point. It's that you felt good knowing you made that impact along the way. Keith Anderson: Well said. So, you know, when you and I were, comparing notes about how to approach the conversation, I think we both see the commonality of a force of change in the industry that sort of starts small, but has outsized impact and implications. And, you know, I'm sure we'll spend a little time on that, but one thing that I thought was interesting about your thinking was you sort of started with the challenges and the headwinds. And so maybe we can start the conversation there because I definitely find a lot of the conventional wisdom, where there is any, you know, when I, when I tell people what I'm working on or tell them what I'm covering, you know, a lot of people either sort of are shocked that anyone is focused on it, or sort of have some pity. So, you know, tell me in your view, you know, why is the headwind and the challenge of working in this area top of mind? Chris Perry: So, and I'll, and I'll disclaim it by all means, cause I know we have fans of, and, you know, change agents for sustainability across the board coming from different angles, but I do believe sustainability is a, not only an amazing opportunity, but also an imperative imperative and the right thing to do, right for mother earth or whatever, however, however, however much of a tree hugger you want to articulate yourself to be, sustainability is very, very important. That being said, though, knowing that we have a lot of leadership, you know, of all levels trying to decide when and where and whether to lean into sustainability, I think sometimes it's helpful to talk about the challenges and the headwinds first, because that's what really motivates most people to change. Unfortunately, here therelots of opportunities in this world. E-commerce was an opportunity, and when framed that way, I often, and I learned a lot over my years of storytelling, when talking about and cheerleading this awesome opportunity, e-commerce was often compared to, I kid you not, to like a pallet skirt at Costco or Sam's Club, you know, it was like, or, or a rollback at Walmart. And you're like, "no, no, no, those aren't the same things." Yes, in the short term, the sales size might be the same from the lift that you get from those, but one is the future of your business and whether you have one. And the other one is whether you got 20 percent upside in the quarter. Right. And so, but, but I realized at the time when framed as an opportunity, it couldn't be considered any more than the other opportunities where an imperative is a little bit different. And so this isn't about scaring or, you know, you know, just trying to create fear. And I don't want to be the boy who cried wolf, but the fact of the matter is, like with e-commerce as an entire channel, quote unquote, evolving and disrupting the space, the wolf is here, it's eating your lunch, and then it's going to need another meal, and whether that meal is you, or another thing you fed it because you got out ahead of preparing the meals the wolf wants, we need to get out ahead of this. But by all means, it is an opportunity, and it's an important thing to be doing for shoppers, for retailers, for the environment, but, you know, and Keith, I know you're seeing a lot of this too, but we are at a place where arguably And this is early, early days now, but there are some major retailers who are actively elevating brands, whether it be through badging or merchandising or, or other, other tactical placements, they are elevating brands that already meet those needs, are already serving more sustainable goals and initiatives. We've got shoppers actively looking for those. So when those are elevated, they see them and then they connect and that aligns. But then in the case, and I'm not picking on any retailers because some of these are really amazing initiatives. So I'm glad they're doing it. But like Target Forward is a great example of one where the first pillar in their priority strategies is to elevate, yes, but also design sustainable brands. So in the absence of a brand doing it for them, who partnered with them for the last 30, 40 years, they will design them in their stead, and that will take a place on the shelf. So before we even get into other third party competition that challenger brands, the retailers are looking to do this so that they can hit their own sustainability goals. So there is a little bit of a, of, of a, a risk of not being left behind, but not even existing on a shelf. and you and I both know the digital shelf is shrinking because we don't even necessarily see but the top row or the first few in on a mobile device, and that's before AI might replace the search results all together with just a recommendation. And who's to say that the AI doesn't say, "Hey, you know what? I want to predictively control the choices to help," you know, if we think about how Skynet and all these wonderful AI, you know, AI inspired movies tried to control for human error and poor human decision making. Who's to say AI wouldn't just recommend sustainable brands too? So, there's a, some of this might be silly things that you think, well, I don't need to worry about that today. You may not have to worry about it in 2024, but if we don't lay the groundwork today, in 2026, you might not even be on page one, recommended by AI, at the retailer altogether. And so there is this, there's this, true sales imperative, which I hate to think is the most important thing for us, but as commercial leaders, we do have to care because that's our business. Keith Anderson: Yeah, and some of the things that you mentioned, I think are, at least in certain categories, already a factor. I mean, one of the things as I started really studying what the retailers were doing in this broad area, what I noticed was, to your point, that they are raising the bar with their own labels. If you look at whatever targets they've set in areas like climate and packaging waste and, you know, even things like biodiversity, almost any of their climate and environment objectives, they're setting more aggressive targets and making progress more quickly for their own labels. And to your point, you know, they're, they're filling slots in their assortment, with options that they own and, you know, not always, but in some cases giving their own brands preference preferential shelf presence. And Chris Perry: and the, I don't want to say the worst part because this isn't against them, but private brands in a digital omni environment, where again, even if I buy in store, my, my omni journey started online and often on a retailer's site, private brands or exclusive brands aren't sitting next to your products like they used to in store as a comparison, they are sitting in front of, because they bump you down or to the point that you don't exist. I mean, I, these are long term industry stats, but knowing some of our sustainability folks out there might not have heard these before, you know, it, 64 percent of Amazon clicks go through the top three search results. 70 percent of sales on Instacart go through the top row of search results, right? So arguably, you know, the sad joke is, you know, you can hide a dead body on page two of a retailer's site because nobody goes there, but irrespective of what your proposition is, if you're not winning you don't exist. And so, but what will naturally win will be things that shoppers are seeking. What will be helped along and accelerated will be the things the retailers are promoting and elevating. And to your point, Keith, you know, retailers are happy to, there's a, there's also a wonderful margin play in there for private brands. If you can create one that isn't just a cheap copycat version of the other brand, but it's actually a better proposition because it does, it does the functional benefit and it's got an emotional sustainable side to it as well. And obviously we know sustainability, obviously, can go even beyond, there's the social sustainable side of things too, you know, around causes and charity and local sourcing and other things that help the workforces, you know, of our countries and markets and small farms and other things depending on what category you're on. So sustainability can mean many things beyond obviously the environmental side, and all of those are being elevated and accelerated by the retailer for, again, their sustainability benefits, their commercial benefits, and maybe the other imperative, and you and I were just talking about this just before we kicked this off, but it's the, it's the government imperatives too. Like, at some point, some of this is voluntary. I'm getting out ahead of, or I'm getting out ahead of industry, you know, best practices or benchmarks, you know, of setting like the 2050 or the 2040 versus 2050 goals or things like that. But what happens when the government step in and say, "Hey, companies need to take a more proactive step," like something is going to light the fire under retailers who are already doing a lot and under those who aren't doing anything. And when that happens, I would hate for a lot of these wonderful brands that, you know, you and I've worked with for years to be on the back foot, you know, trying, trying to respond to it. And again, the hard part is a lot of the leadership that we've worked with aren't the ones who, who are like actually driving the full ship. So it's not something, it's not a matter of will or interest. It's whether I can get the entire bureaucratic organization to pivot on a dime. "Why, why do we need to pivot on a dime? Why can't we pivot on a really large, silver dollar or something?" You know, with that analogy, if we can get out ahead of it and turn more slowly, but, but more thoughtfully and then, you know, correct our course over time. Keith Anderson: Yeah, yeah. And I think a lot of what I see happening, particularly at the large, what I call incumbent CPGs is, you know, they, they are looking for ways, I suppose, at the margins to make those incremental changes. As many of them, and the retailers even more so, are the first to tell, you at their scale the absolute impact of some of those changes is pretty profound and it gives them, you know, helps them buy a little time to find a way to, make some of the more fundamental transformational change they're going to have to make over the next decade or two. Chris Perry: One thing that's always interesting to me, Keith, and this is, and I, and I'm originally a marketer, but I will tell you that Reckitt forced every marketer to become a P&L expert. So I'm really dangerous. And I, my finance analyst used to like, not, it was like, Oh, well, Chris is working on that, so he had taken all those courses at Reckitt made a stake on our P&Ls, but, I got really good at it, but I'm not perfect, but I'm good at it. But my, the one challenge I have is that this, there's this general immediate fear of like dilutive investment. It was like, "Oh, e-commerce is dilutive, right?" Okay. Well, well, sure. Sure it is on day one when you actually put money for it. Like, and it didn't help that in the early days of e-commerce, if we, if we go back a little bit to one of those first waves of change that e-commerce was like just growing because of distribution, right? "Hey, I got on Amazon and I started to grow, but then suddenly, and it was a creative until I had to invest to keep growing because everyone else got distribution too. Well, now, well, now that everybody has content, now we need to do media. Now we need to do search. Now we need to develop e-packs. Now..." like, once you actually have to put real money into it, yes, there is going to be a period of like, like with any startup or, or new, you know, if you were launching in China for the first time, the first few years might be in the red or like with a glide path to profitability, but you have to look at like the life cycle of the investment. And again, some, some folks out there who are investing in packaging, you know, for, for sustainability or, or econ packaging, even if it's not sustainable, might be able to say, "Oh, Chris, you know, I've actually already looked at this and there's never going to be a time when we actually get back to, like..." you might know better on that one specific piece, but on a, on a whole, though, we almost have to look at it like, if I was trying to drive trial on a product, I might try sampling. Well, sampling means me giving away product for free at no, no profit, right? Knowing that I'm going to get someone to try the product, use it, love it, hopefully share about it. But if not share about it, use it themselves and then buy at full retail price with some margin. And then over time, my long term customer lifetime value is going to pay me back. We need to look at this that same way and I literally had talked with a, a team just a few months ago around like, well, the, you know, the E, EPAC packaging and the, you know, the SIOC, ships in own container type packaging, you know, is, is going to be really dilutive and you're like, well, yes, but like, that's because you're trying to retrofit your, your, your you're line internally that was used to doing it one way to a new way without actually activating any efficiencies. But if I know what most CPGs are really good at is figuring out efficiencies after they do something. So, like, I can tell you my first year as an assistant brand manager at Reckitt, I helped get rid of 72 inefficient SKUs in SKU rationalization efforts. Like, like, we had a lot of... from a base business, we had a lot of rationalization and Reckitt was an already very lean organization with that same kind of rationalization efficiency thinking. So, to find 76 potential items that we could remove to make room for future innovation or renovation, that's going to happen, but you have to get over that initial hump. And so, I'm not saying go and just splurge on, you know, every random sustainability thing that you can get your hands on, but so many things that we can do, and if we look at like a two year, three year, five year P&L, won't the ROI have been there because we still exist and have the right to sell anywhere, let alone, you know, in year one with status quo as, you know, with it just kind of starting to build up? So It is funny. I feel like in some realms, companies look at like a glide path approach, but then in some areas they don't. And this is one of those areas where I feel like there's still this barrier to like, "well, we're never going to get efficiencies here. This is dilutive." Maybe on year one, but if you actually made a concerted effort to pivot here, this, you figure out ways to make this very efficient and actually very advantageous for you too. So I think there's, but there may be some long term costs. I mean, everybody may have to compress their margins a little bit. But that might be the new norm, because we're doing the right thing for all parties involved. Keith Anderson: Yeah, I think in some cases, and I'm glad you brought up SIOC, you know, in some cases you sort of have to annuitize the cost of the change over that longer term. But particularly when it's a retailer or, as is increasingly the case, a government mandate, it's not always a phased approach. You know, a lot of cases, the band aid gets ripped and, a switch is flipped. So, you know, to your point, those are, I think, for many companies, the more painful because it does have a fairly immediate impact that takes time to adapt around. But I also think you're right. Big companies are very skilled at wringing efficiency out of those kinds of transitions. And I think you see more of them working with each other to help influence the legislation and in areas like extended producer responsibility and deposit return schemes. Those are both sort of packaging focused, but especially in Europe, packaging is getting a lot of attention at the moment. You know, the lobbying effort is as much about clarity and consistency in many cases as it is "please don't do this." You know, a lot of what I think is creating complexity at the moment is from market to market standards are really inconsistent, and so, particularly for the big multinationals, it's getting increasingly challenging to stay in compliance, you know, globally. You know, I think the other, the other interesting thing that, we haven't really hit on, but it's sort of the flip side of the incumbency coin is there are a lot of emerging brands that have the advantage of designing business model and a product and packaging, you name it, from the future back. And we've sort of seen what competition looks like in the early days of digital commerce growing, you know, there were companies from the beginning that were launching digital first, if not digital exclusive and growing, you know. How do you see that dynamic playing out today between brands that are being founded and funded in 2024, and the interplay of how they compete with some of the, you know, century old brands? Chris Perry: So, it's interesting, and, again, like, you can double click into all of these, but, we've got... digital lowers the barrier to entry for everyone in general, because obviously, Keith, you and I, if we had a product we could sell, even if it was handmade goods on Etsy, we can start a shop and start selling them, right? Like, I mean, now, are we going to be successful overnight organically without pain to be seen breaking through the clutter? No, I mean, we're going to have to do all the normal marketing things. And, you know, commercialization and go to market strategy, the smarter we are about how we bring that to market, the faster we might be able to crack the code. And sometimes you get that like luck of the one hit wonder where something just hit right on the trend, or you got picked up by the right influencer without even meaning to. But digital lowers the barrier to entry because of the third party marketplace, because of D2C, because of social commerce, and so, but no matter where any one of those channels is, right? Like we've seen a lot of D2C. D2C was like this hot topic. Everyone needed to have it. But then a lot of people did it poorly or didn't understand how to differentiate what they were doing in D2C versus if it was a big company versus what they were doing with the rest of the market. So they didn't figure out their unique value propositions or, you know, we saw obviously some of these D2Cs got really big valuations and big CPG bought them and then didn't know how to do it. They just used their old, dusted off their old playbook and said, "we're going to distribute you everywhere," but then didn't figure out how to make sure they differentiate, what was online only versus, you know, with them versus what they were selling, you know, broadly in, in other retail channels. And so. Whether D2C is the, like, is a large part of the CPG's portfolio or not, D2C, social commerce, and even the 3P marketplace, are platforms for incubating, right, potential exclusives, new innovations, testing things, by all means, they might end up becoming really meaningful, I mean, when you think of, like, you know, Lego and Keurig and, you know, you've got some big companies that have some really meaty D2C businesses, and they use those obviously for brand building, for marketing and content and, you know, innovation testing for loyalty plays of giving their loyalists, you know, early access. I mean, they're getting insights. They can already prove things and then go to a Walmart and say, "Hey, I already have something that's proven 90 percent of my, my loyalists love this, and it already serves these five benefits versus the traditional products." So they've got like, and I'm not just picking on those companies, but, but companies with established D2C or any other platforms as an incubation platform become really interesting. So those channels obviously offer challenger brands a way to make the case for not only their brands, but the sustainability movement. And to your point before, I don't think that goes unnoticed to other retailers who are looking at the trends or looking at the, what, what, that's why a lot of those, you know, Target and Walmart have invited so many digitally native brands and many of which are sustainable or more thoughtful to the environment or social causes than the traditional brands. So I do think the challenger brands, they might not be big overnight, in a way that like would be noticeable. They're not going to pop up and completely disrupt your share within a month, but they could within a year or two years or three years. And again, it's not a matter of you not being on that Amazon shelf. It's that you don't exist to them. You're not, you don't have, you have no share of mind because you're not at eye level and then you're not at, you know, smart speaker recommendation level or AI assisted, you know, Rufus, you know, Amazon Rufus, your recommendation level, because you're not meeting maybe like table stake needs that, and again, we don't know what AI, like I only bring up AI because aI is both has a positive side from a personalization, but it also has a very disruptive side from a, I don't know what's in that black box, and I don't know what determines what is recommended for Keith when Keith starts typing in, and I don't know what, I don't know what may be like the foundational bias, and I don't use bias in a bad way, it could be a positive bias, right? Like, "only recommend things that are really good for the environment that also meet the shopper's needs." Right? Who's to say that doesn't fall into it somewhere. If the retailers are initiating these search engine optimizations that don't favor things that qualify, they might then be the only recommendation you get. So, so brands that proactively design themselves to be that way and get over that, challenger brands have that benefit because that's their only route to market. But the big companies almost don't treat this as an innovation. You said one other thing a minute ago, that was really important. It, for some reason, when we launch innovation at a big CPG, we're willing to overspend upfront on that amazing quality. And then rationalize it very quickly after. I was literally part of that myself. We launched with the best packaging. It was the, you know, the foil packaging that shines off the shelf. It was embossed. It was great. Like we spent extra on all this and literally as soon as it launched, then it was the rationalization team was on how can we cut, how can we squeeze the product? So the funny thing is we're really good at squeezing, but we're also okay with launching unusual quality. At a minimum, I'd like to say, let's just keep quality, but either way, why don't we approach it with that same mindset? Like treat this as an innovation. That's the right thing to do. It's on shopper trend. It's on retailer trend. It has massive implications long term if we do or don't do it, not to mention against competition. And yes, there will be ways to squeeze it later, but the squeezing will be off the right base because we're already going to be, we're not going to squeeze it by making it less sustainable. You know, we're going to... Most of the squeezing was removing packaging. So it'd be a way to make the packaging even more sustainable, if you will. So I think there's just, it's a mindset shift, and knowing like how many times do we have to see a change that started small, that even when it's still small for some categories, actually is really big in terms of share of growth, share of influenced growth, share of, even share of mind with the retailer who is making decisions about what they carry anywhere. In store and online based on what is winning, and winning will be defined by whether you've done some of this as well. Keith Anderson: Hey folks, this is the part of the show where we say thank you and see you soon to the general audience, plus and higher tier members of decarbonize.co, stay tuned for the rest of the episode. Well, Chris, what, what a high energy and fascinating conversation. I know that there are going to be folks that are going to want to hear more from you. Where would you point folks that want to get to know you or Firstmovr better? Chris Perry: If you want to reach out to me directly and get the same level of high energy, because I'm naturally caffeinated. I do not drink coffee. You can reach out to me at chris@firstmovr.com and Firstmovr doesn't have an E in it because technically there's no E in e-commerce because it should be just commerce. And we should come up with something cool for sustainability, for that long term as well. But, I invite all of you out there to any of our upcoming events, you can find all of them at firstmovr.com/events. We have events again on every type of strategy, every type, all leading retailers. They're all free. They will stay free. They're virtual. They can fit your schedule. You can obviously go back and watch them on demand. And we bring, we really source the best quality. We're hoping to get Keith on to several of our events so that we can maintain our top quality, you know, thought leaders in all these different areas. But we would love to have you and you can obviously engage us there. And we host a lot of great speakers from the brand, agency, solution provider, retailer side, to speak to the next level strategies for those areas. So we'd love to have you join us. And if we can help you further, we're, you know, you can reach out to us about ways we can collaborate more custom, in a more customized manner. Keith Anderson: Awesome. Well, thank you, Chris, for joining us. Chris Perry: Thank you so much. Keith Anderson: Thanks for listening. I'm Keith Anderson, the executive producer and host of Decarbonizing Commerce. Sonic Futures handles audio, music, and video production. If you enjoyed the show, we'd really appreciate it if you took a moment to subscribe and leave a review or share it with a colleague. For the full episode and more member exclusive insight and analysis, join the decarbonizing commerce community at decarbonize.co. Thanks for listening and we'll see you on the next episode of decarbonizing commerce. Have a question or feedback about Decarbonizing Commerce. Record an audio message https://s.castplus.fm/decarbonizing-commerce?episode=qn02y5ln…
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