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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
22:42
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אהבתי22:42
We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
Deep Insights #54: SA mining outlook: have we finally turned the corner?
Manage episode 450280219 series 2908368
תוכן מסופק על ידי Clarion Events and Mining Review Africa. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Clarion Events and Mining Review Africa או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
In this episode, Yandi Mini, Principal at Boston Consulting Group explains why there is reason to be optimistic about South Africa’s mining sector. He also chats about how we can address the challenges we face.
50 פרקים
Manage episode 450280219 series 2908368
תוכן מסופק על ידי Clarion Events and Mining Review Africa. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Clarion Events and Mining Review Africa או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
In this episode, Yandi Mini, Principal at Boston Consulting Group explains why there is reason to be optimistic about South Africa’s mining sector. He also chats about how we can address the challenges we face.
50 פרקים
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Deep Insights with Mining Review Africa

1 Deep Insights #57: Achieving Zero Harm 31:39
31:39
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אהבתי31:39
Eben van Zyl, Partner at Beech Veltman Inc. and an expert in mine health and safety legislation talks about the trends and changes in the legislature that are ensuring that every worker goes home safely. He also touches on the challenges that need to be overcome to achieve Zero Harm.
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Deep Insights with Mining Review Africa

1 Deep Insights Episode #56 - Unpacked: Mining trends 2025 32:45
32:45
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אהבתי32:45
Warren Beech gives an honest opinion about the African mining landscape for 2025.
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Deep Insights with Mining Review Africa

1 Deep Insights #55: Breaking Barriers: Women in mining forge a path toward equality and leadership 21:28
21:28
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אהבתי21:28
From unsafe working conditions and gender discrimination to limited representation in leadership, women face significant challenges in the male-dominated mining sector. Yet, by uniting, women are building networks, advocating for change, and breaking barriers. In this episode, we speak to Raksha Naidoo, chief executive of The Particle Group and chairperson of Women in Mining South Africa, about the progress women in mining have achieved.…
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Deep Insights with Mining Review Africa

1 Deep Insights #54: SA mining outlook: have we finally turned the corner? 29:17
29:17
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אהבתי29:17
In this episode, Yandi Mini, Principal at Boston Consulting Group explains why there is reason to be optimistic about South Africa’s mining sector. He also chats about how we can address the challenges we face.
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Deep Insights with Mining Review Africa

1 Deep Insights #53: Illegal mining in SA: A crime that has far-reaching consequences 49:27
49:27
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אהבתי49:27
Illegal mining in South Africa is an ongoing concern in the country. While steps have been taken to curb this heinous crime, are we doing enough to put a stop to it? Stephen Nthite, Director at multidisciplinary law firm, Beech Veltman gives us more deep insights into this pertinent topic.
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Deep Insights with Mining Review Africa

1 Deep Insights #52: A different approach means a positive future 20:18
20:18
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אהבתי20:18
The Global Investor Commission on Mining 2030 is an initiative that seeks to ensure ESG best practice is implemented in all spheres of the mining sector. In doing so, it aims to create a sector that is transparent, does not infringe on human rights and one that can achieve net zero carbon emissions.
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Deep Insights with Mining Review Africa

1 Deep Insights #51 Mining2030 PGMs Outlook with Dr. David Davis 31:43
31:43
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אהבתי31:43
Precious metals consultant Dr. David Davis unpacks his Auctus Metals report that highlights a turbulent future for PGM supply due to South Africa's energy crisis.
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Deep Insights with Mining Review Africa

1 Deep Insights #50 Mining2023 Battery Metals Outlook with Peter Major 22:28
22:28
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אהבתי22:28
The growing adoption of electric vehicles is driving a rapidly increasing demand for rechargeable batteries and their input commodities. In this episode, the Director of Mining at Modern Corporate Solutions PETER MAJOR gives HLENGIWE MOTAUNG a forecast for the short and long-term future of battery metals into the year 2030.…
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Deep Insights with Mining Review Africa

1 Deep Insights #49 A recap of SA Mining in 2022 with Mamokgethi Molopyane 40:16
40:16
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אהבתי40:16
Mining and labour analyst Mamokgethi Molopyane takes a recap of the year 2022 in the South African mining landscape. We discuss the Sibanye Stillwater strike and retrenchments, New technology in mining, the Jagersfontein crisis and the just transition- the future of coal mine workers.
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Deep Insights with Mining Review Africa

1 Deep Insights #48 Dr. Sizwe Phakathi on Preserving a miner's life - Two decades of continuous improvement 48:53
48:53
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אהבתי48:53
In the early 2000s the South African mining industry carried an inescapable risk for its workers. A lack of innovative tools, minimal research and poor organisational cultures meant that miners went to work without knowing if they’d return home, safely. Over two decades later, the industry can boast a sterling improvement in managing health and safety, a very critical factor in every mining operation. Minerals Council South Africa head of safety and sustainable development DR SIZWE PHAKATHI tells HLENGIWE MOTAUNG.…
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Deep Insights with Mining Review Africa

1 Deep Insights #47 Voices of Africa 39:25
39:25
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אהבתי39:25
In this episode, brought to you by Africa Practice, Hilaire Diarra, head of sustainability at Barrick Gold talks about initiatives to groom more Africans for leadership positions in the industry; Barrick’s progress towards decarbonising its mining operations; measures to preserve and restore biodiversity in Mali and the DRC; and the critical role of copper in the energy transition. Click here to find out more about Africa Practice.…
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Deep Insights with Mining Review Africa

1 Deep Insights #46 Sustainable Mining- A harmonious juggle with Nozipho Dlamini 58:49
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אהבתי58:49
Closing us off this Women's Month, is Nozipho Dlamini, the President of the South African Colliery Manager's Association. She talks to @Hlengiwe Motaung about effective leadership, health and safety, and the future of mining in South Africa.
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Deep Insights with Mining Review Africa

1 Deep Insights #45 Elements of a Just Transition- Dr. Crispian Olver 40:18
40:18
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אהבתי40:18
As global carbon emissions continue to rise, sea levels are not holding back, agricultural output has seen a staggering decline and the quality of our environment is being gravely compromised. In this episode, our multimedia journalist Hlengiwe Motaung talks to Crispian Olver, Executive Director at the Presidential Climate Commission, about how the mining industry can facilitate the journey towards net zero.…
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Deep Insights with Mining Review Africa

1 Deep Insights #44 Illegal mining: Dealing with the scourge that is crippling our country 29:03
29:03
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אהבתי29:03
Illegal mining in South Africa is on the rise, has become increasingly violent, and has a devastating effect on our citizens and our country. Can we stem the tide of this well-organised criminal activity?
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Deep Insights with Mining Review Africa

1 Deep Insights #43 Leading with prowess 1:08:50
1:08:50
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אהבתי1:08:50
In this Women’s month edition, our Multimedia Journalist Hlengiwe Motaung speaks to the CEO of Exxaro Resources, Dr. Nombasa Tsengwa on her official appointment, strategies for women to navigate the workplace, and how the coal sector can foster environmental stewardship.
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