Fixed Ops Roundtable podcast

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תוכן מסופק על ידי Ted Ings. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Ted Ings או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

The Innovators & Investors Podcast

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AI in Wealth Management: Scaling Financial Advisory & Democratizing Access 45:49

לפני 11 ימים45:49

הפעל מאוחר יותר

רשימות

לייק

אהבתי

45:49

In this episode of The Innovators & Investors Podcast hosted by Kristian Marquez, guest Sindhu Joseph, founder and CEO of CogniCor, shares how artificial intelligence is transforming the financial services and wealth management industry. Sindhu discusses the significant wealth disparity she has observed globally and how CogniCor’s AI-powered co-pilot platform empowers financial advisors to scale their services, reaching beyond the traditional 30% of affluent households to potentially 70-80%. By reducing administrative burdens and providing a unified, real-time 360-degree view of client households, CogniCor enables advisors to deliver personalized, data-driven financial advice efficiently. Sindhu also reflects on her 15+ years of experience in AI, her global upbringing across India, Europe, and the US, and how her human-first approach shapes CogniCor’s mission to democratize access to wealth management. The episode explores the future impact of AI on work and society, the importance of domain expertise combined with AI knowledge, and the challenges posed by fragmented legacy systems in financial services. Listeners gain valuable insights into the intersection of AI innovation, fintech disruption, and ethical leadership in building scalable, impactful technology solutions. Whether you’re a financial professional, investor, or tech enthusiast, this episode offers a deep dive into AI’s transformative potential in wealth management and the inspiring journey of a visionary founder driving meaningful change. Learn more about Sindhu's work at https://www.cognicor.com/ Connect with Sindhu on LinkedIn at https://www.linkedin.com/in/sindhujoseph/ Think you'd be a great guest on the show? Apply at https://finstratmgmt.com/innovators-investors-podcast/ Want to learn more about Kristian Marquez's work? Check out his website at https://finstratmgmt.com…

Fixed Ops Roundtable

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The Fixed Ops Roundtable, hosted by Ted Ings, is your source for cutting edge information, technology, and best practices from leaders and innovators in the retail automobile industry. Enjoy weekly episodes featuring expert interviews that originally aired during Ted Ings popular Fixed Ops Roundtable live and virtual events.

241 פרקים

#MBA #Business #Self-Improvement #Marketing #Ted Ings #Podcasting Education #Dealership Fixed Ops #Fixed Operations #Dealership Service Tech #Mechanics #Dealerships

Fixed Ops Roundtable

updated לפני 4 ימים

שתפו

בית הסדרות•Feed

241 פרקים

#MBA #Business #Self-Improvement #Marketing #Ted Ings #Podcasting Education #Dealership Fixed Ops #Fixed Operations #Dealership Service Tech #Mechanics #Dealerships

כל הפרקים

1
How Uber for Business Is Helping Dealers Cut Costs Overnight with Christie Wilson 5:19

לפני 4 ימים5:19

5:19

In this episode, my guest is Christie Wilson from Uber for Business , and we sat down together at Uber’s headquarters in New York City to talk about how Uber is reshaping customer transportation in automotive. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why “courtesy rides” are no longer just about shuttles or costly loaner fleets How Uber for Business is helping dealerships cut costs while actually improving customer satisfaction The hidden expenses of shuttles that nobody really talks about (and how dealerships can free themselves from them) A behind-the-scenes look at new integrations and tools Uber is rolling out for the auto industry Christie shares what’s working, what dealerships are getting wrong, and why customers ultimately care more about speed and convenience than whether they’re put in a shuttle or given a loaner. If you’ve ever wondered how to simplify fixed ops logistics while creating a smoother customer experience, this is a conversation you’ll want to lean into. Listen to the episode featuring Christie Wilson for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Christie Wilson Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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What’s Next for Dealers? with Christopher Walsh (CEO Reynolds & Reynolds) 9:12

לפני 11 ימים9:12

9:12

In this episode, I’m joined by Christopher Walsh , President and Acting CEO at Reynolds and Reynolds — a man who’s spent 38 years inside the walls of one of the automotive industry’s most influential companies. From starting in customer support to now steering the entire ship, Chris has seen every side of the business… and he’s not slowing down. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the leadership style that’s guided him, and how a single dealership meeting in New Jersey sparked a program that’s now helping dealers across the country get more value from the tools they already have. Chris also shares how Reynolds is building AI into their products in a way that actually helps dealers — from Spark AI to their new robotics initiative that’s speeding up parts delivery to techs in the service bay. You’ll hear: How connecting online and in-store shoppers can create one seamless experience Why e-contracting could mean the difference between waiting days for funding… or just hours How combining multiple data sources into one view changes how you market to customers What it takes to remove the roadblocks that slow down both your team and your customers Chris isn’t just talking about change, he’s showing how one of the industry’s oldest names is making moves to stay ahead of it. If you want to see where dealerships could be headed next and how technology might actually make the experience more human, this conversation is worth every minute. Listen to the episode featuring Christopher Walsh for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Christopher Walsh Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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What Most Dealerships Get Wrong About Their Technicians with Marco Zwanenburg 6:19

לפני 18 ימים6:19

6:19

In this episode, my guest is Marco Zwanenburg , Aftersales Consultant, mentor to technicians, and someone who's spent over 30 years in the service bay trenches—and lived to tell the tale. We sat down live from Uber HQ at Three World Trade Center with Sarah Vantine and a room full of fixed ops pros to talk about a subject that’s hot, a little uncomfortable, and 100% necessary: the technician “shortage.” But here’s the twist—Marco doesn’t believe we have a technician shortage. He thinks we have a management problem . 👉 Register for the upcoming Fixed Ops Roundtable Even What we discuss in this episode: Why techs are leaving dealerships (and what other trades are doing better) What it really takes to retain and value your technicians How Marco went from being a top-performing tech to a sought-after consultant coaching dealers on how to stop bleeding talent What he can spot in 10 minutes at your service center that’s killing efficiency Marco also opens up about a personal tragedy that reshaped his life, and how that moment pushed him to step up, speak out, and help others finally get it right. If you’re tired of the same old lip service and ready for real, brass-tacks insight that could actually move the needle in your shop, this conversation is for you. Listen to the episode featuring Marco Zwanenburg for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Marco Zwanenburg Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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How RevolutionParts Is Changing the Way Dealers Sell Online with Ibrahim Mesbah 7:09

לפני 25 ימים7:09

7:09

In this episode, my guest is Ibrahim Mesbah, Co-Founder and CEO at RevolutionParts. We caught up at Uber’s NYC headquarters to talk about something most dealerships overlook—the real power sitting inside the parts department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Ibrahim shares how a casual poker conversation led him to build one of the leading e-commerce platforms for dealership parts. We get into the lessons he’s learned working with over 2,500 dealerships, and how RevolutionParts has helped generate more than $4.25 billion in parts sales (and counting). What you'll get from this episode: Why parts is the most undervalued revenue engine in the store How to rethink delivery and fulfillment—especially when your customers are waiting The numbers behind dealership collaboration and drop-shipping What it takes to market a $60 part profitably Why it’s time to stop thinking of the dealership down the road as your competition If you’ve been wondering how to make fixed ops more profitable—or how to get your parts team thinking like marketers—this conversation is packed with ideas worth trying. Listen to the episode featuring Ibrahim Mesbah for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Ibrahim Mesbah Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary 7:00

לפני 5 weeks7:00

7:00

What if one change in your service process could boost customer retention by 29% ? That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG, joins us to unpack exactly how. We’re coming to you from Uber’s World Headquarters in New York City. Sarah Vantine and I sit down with Rob for a powerful conversation about how BG’s data-driven approach is helping dealers retain customers far beyond warranty expiration. We're talking about real numbers, real systems, and real results. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The surprising results of BG’s latest service retention study (and what 263 dealerships taught them) Why retention isn’t just a nice-to-have—it's the bottom-line game changer How BG’s proprietary Lifetime Protection Plan and Smart VMA platform are changing the way dealerships follow up and bring customers back Why both Ford and GM are betting big on BG for their fuel programs and what that means for your shop The impact of BG’s in-dealership support model (800+ reps!) and how it blows past what OEMs and third parties are doing Plus: BG’s quiet giant—its warranty analysis service, already helping dealers add six figures annually in parts and labor And yeah… Rob casually drops that BG now owns its own shipping company to support faster, more reliable distribution. That’s the level of commitment we’re talking about. If you’re in fixed ops or dealership leadership, this one’s a no-brainer. The insights here are practical, tactical, and tested. Hit play and find out how to become the service department your customers actually want to return to. Listen to the episode featuring Rob Leary for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Rob Leary Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis 20:46

לפני 6 weeks20:46

20:46

In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls. We’ve all heard about outbound strategies and BDC hustle—but what about the people calling you ready to do business? That’s the focus here. Scott breaks down what he’s seeing across high-performing stores and shares simple, practical ways to boost inbound conversion without needing a bigger team. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The three numbers every BDC manager should be tracking daily What “Two No’s and a Go” means—and why it works How to handle price objections without losing the appointment Why confirmation calls still matter (a lot) The real reason your agents aren’t converting, and what to do about it There’s a reason Scott’s name keeps coming up in fixed ops circles. He knows his stuff—and in this conversation, he lays it all out in plain English with zero fluff. If you’re trying to tighten up your processes, improve show rates, and actually measure what matters, this one’s worth your time. Listen to the episode featuring Scott Davis for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Scott Davis Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin 23:47

לפני 7 weeks23:47

23:47

In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships. Brett pulls back the curtain on how his team is flipping the script—turning service drives into high-trust buying opportunities, building custom software to appraise every car that rolls into the service bay, and creating a culture where turnover is the exception, not the rule. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How to seamlessly buy cars from your own service customers without creating friction Why service advisors (not salespeople) are the secret weapon for vehicle acquisition The dealership mistake that pushes customers away without you even realizing it How Brett’s team cut turnover to a fraction of the industry average by building people-first management training Why ignoring your fixed ops team is quietly costing you more than you think The future of technicians: why your next great tech might look more like a software engineer than a grease monkey This isn’t just a conversation about surviving market shifts—it’s about building something that actually thrives through them. Listen to the episode featuring Brett Sutherlin for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Brett Sutherlin Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright 22:36

לפני 8 weeks22:36

22:36

In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis. We talk about how tariffs could shake things up, how technician shortages are forcing dealers to think differently, and why fixing the service scheduling problem is way harder than most people think. Andrew also shares how his team is growing their own technicians from scratch and why better processes—not just hiring more people—are key to keeping customers happy. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The unexpected strategy that’s helping Andrew’s team keep technicians longer (and grow their own). How today’s complex vehicles are turning technicians into computer scientists. Why service scheduling is still a massive headache for most dealers—and what Andrew’s team is doing about it. Plus, the simple process change that’s already transforming the customer experience at his stores. If you’ve ever asked, "How can we speed up service without burning out our people?"—this episode has something for you. Hit play and let’s dig into what’s working, what’s not, and how we can move the needle for our customers and our teams. Listen to the episode featuring Andrew Wright for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Andrew Wright Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield 20:53

לפני 9 weeks20:53

20:53

In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now. We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shares why some manufacturers are holding back cars, what that means for dealers on the ground, and why parts shortages could hit your service department harder than you think. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The surprising moves Ford and GM are making to get ahead Why EV investments are costing manufacturers billions How flying cars might actually be closer than we think And why smart dealers are investing in early-stage tech right now This is a practical conversation with real insights you can use to make better decisions in a fast-changing market. Listen to the episode featuring Steve Greenfield for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Steve Greenfield Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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How to Make Your Parts Department More Profitable Without Adding Headcount with Thomas Bednarczyk 15:35

לפני 10 weeks15:35

15:35

In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide. We talk about something that doesn’t always get the spotlight, but quietly keeps the whole dealership running: the parts department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How Microcat is turning mobile techs into high-efficiency machines Why OEM parts still matter more than you think The tools that are actually helping parts departments get faster, more accurate, and more profitable And what fixed ops directors need to know about the future of digital parts sales and e-commerce Thomas brings a rare perspective—he’s lived both sides of the dealership life and now helps 220,000+ users across 186 countries stay one step ahead. We also dig into how Microcat’s integrations are making it easier for parts departments to communicate, quote faster, and eliminate returns with a click. If you’ve ever wished your parts department ran smoother, or if you’re tired of chasing down lost VINs and outdated catalogs… this episode is for you. Listen to the episode featuring Thomas Bednarczyk for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Thomas Bednarczyk Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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How to Future-Proof Your Dealership (and Yourself) with John Traver 21:25

לפני 11 weeks21:25

21:25

In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: John breaks down three practical principles that can help you uncover opportunities right where you are—without chasing every shiny new tool or trend. He shares how to recognize value in your current environment, why mission matters more than metrics, and the surprising power of simply asking for help. You’ll learn: Why most leaders overlook the value sitting right under their nose How to identify if your business is drifting from its mission Why the best next move might be about asking better questions, not buying more tech And if you’ve ever felt stuck or unsure where to focus your energy in this fast-changing industry, this conversation will hit home. This one’s packed with real, hard-earned insight that can shift your perspective—and help you move forward with clarity. Listen to the episode featuring John Traver for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, John Traver Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter 17:39

לפני 12 weeks17:39

17:39

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall work (and why it’s now a goldmine for retention), how dealers are using AI to bring customers back without lifting a finger, and why reconditioning is finally getting the attention it deserves. Laurie also shares insights into the shift from siloed tech to more connected customer experiences—and gives real examples of what’s actually working inside top-performing stores. We name names. We talk real tools. We keep it practical. If you're in Fixed Ops—or thinking of getting in—you’ll walk away with a better sense of what’s changing in the space and how the most forward-thinking companies are adapting. It’s a conversation full of useful ideas that can actually move the needle in your service lane. Listen to the episode featuring Laurie Halter for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Laurie Halter Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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Why Streaming TV is a Game-Changer for Automotive Marketing With Owen Moon 15:09

לפני 13 weeks15:09

15:09

In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions. We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service and sales customers are already watching. Owen shares what he's seeing in the data, why ad budgets are still lagging behind audience behavior, and what dealers can do right now to get ahead without overspending. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What most dealerships get wrong about streaming and how to fix it Why millennials are key to fixed ops growth and how to reach them where they are The growing problem of ad fraud in digital advertising and how Dealer Stream is tackling it How to bring emotion and trust back into your messaging—especially on the service side We also talk about Owen’s new partnership with Blockboard, why it matters, and how it’s helping ensure that every dollar spent actually reaches a human being. If you’ve been wondering whether streaming is worth it, how to make it work for your service department, or where to even start—this one’s for you. Owen’s got the experience, the numbers, and the know-how to make it practical. Take a listen—I think you’ll come away with a better understanding of where advertising is going, and what you can do right now to stay ahead. Listen to the episode featuring Owen Moon for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Owen Moon Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

לפני 45 weeks19:16

19:16

What happens when a seasoned automotive titan like Mike Maroone looks at the future of car dealerships? How do rising costs, electric vehicle (EV) challenges, and cutting-edge technologies redefine the dealership landscape? In this engaging episode, Mike Maroone, Chairman of Maroone USA, shares his insights on what it takes to thrive in a rapidly evolving industry. From the potential of artificial intelligence (AI) to unlocking new revenue streams through personalization, this conversation touches on the most pressing issues facing today’s auto retailers. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Welcome back to another exciting episode of the Fixed Ops Roundtable. Today, I’m thrilled to have none other than Mike Maroone with us—a name that’s synonymous with leadership in the automotive industry. For those of you who’ve been with me for a while, you already know Mike’s a legend, and we’re diving deep into some of the most pressing topics affecting our world right now. We kick things off by talking about something we’re all feeling—affordability. Vehicles are getting more expensive, and we’re seeing the impact on both new and used sales. Mike gets real about what this means for dealerships, but also, what we can do about it. You know I love bringing tech into the conversation, and Mike didn’t disappoint. From the rise of AI to the evolution of EVs and hybrids, we’re breaking down how innovation is reshaping not just our business but our customer relationships too. Mike’s take on electric vehicles? "Overhyped," but hybrids might just be the bridge we need. What I think you’ll love most about this episode is Mike’s forward-thinking approach. We touch on mobile service, video communication, and even some killer new tech that’s about to change the game in service departments. And trust me, there’s something in here for everyone—from F&I strategies to unlocking revenue streams through personalization. This is one of those episodes where we get into the real stuff—the challenges, the opportunities, and most importantly, how we can keep pushing forward in a business that’s always evolving. Listen to the episode featuring Mike Maroone for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Mike Maroone Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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