18 subscribers
התחל במצב לא מקוון עם האפליקציה Player FM !
פודקאסטים ששווה להאזין
בחסות


Ep. 40 - Service Management in IT and Beyond - with Martijn Adams
Manage episode 429116780 series 3342973
Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.
This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.
You'll learn:
1. How adopting a service management mindset can transform various departments beyond IT
2. Strategies for implementing service management across external partnerships and multi-sourcing
3. Experience Level Agreements (XLAs) and their impact on enhancing customer satisfaction
4. The transformative potential of Generative AI in elevating service management practices
___________
Get in touch with Martijn Adams on LinkedIn: https://www.linkedin.com/in/martijnadams/
___________
Details about 4me:
Website: https://www.4me.com/
Industry: Software Development
Company size: 80 employees
Headquarters: Santa Barbara, California
Founded: 2010
___________
About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email podcast@checkmk.com.
___________
Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
___________
Thanks to our friends at SAWOO for producing this episode with us!
53 פרקים
Manage episode 429116780 series 3342973
Martijn Adams, General Manager at 4me, brings a lifetime of expertise in IT service management, having worked with leading companies such as Philips, Deloitte, and Danone.
This episode delves into his journey and the unique approaches that 4me employs to streamline service management across IT, HR, and facilities. You'll discover how service management principles can impact different departments, why user experience is crucial, and the potential of AI in enhancing service delivery.
You'll learn:
1. How adopting a service management mindset can transform various departments beyond IT
2. Strategies for implementing service management across external partnerships and multi-sourcing
3. Experience Level Agreements (XLAs) and their impact on enhancing customer satisfaction
4. The transformative potential of Generative AI in elevating service management practices
___________
Get in touch with Martijn Adams on LinkedIn: https://www.linkedin.com/in/martijnadams/
___________
Details about 4me:
Website: https://www.4me.com/
Industry: Software Development
Company size: 80 employees
Headquarters: Santa Barbara, California
Founded: 2010
___________
About the host Elias Voelker:
Elias is the VP for North America at Checkmk. He comes from a strategy consulting background but has been an entrepreneur for the better part of the last 10 years. In his spare time, he likes to do triathlons.
Get in touch with Elias via LinkedIn or email podcast@checkmk.com.
___________
Podcast Music:
Music by Ströme, used by permission
‚Panta Rhei‘ written by Mario Schoenhofer
(c)+p 2022, Compost Medien GmbH & Co KG
https://stroeme.com/
https://compost-rec.com/
___________
Thanks to our friends at SAWOO for producing this episode with us!
53 פרקים
כל הפרקים
×
1 Ep. 53 - From 5,000 Alerts to AI-Ready Ops: Inside Acrisure’s Observability Overhaul - with Jordon Peeple 34:52

1 Ep. 52 - Keeping the Lights On at Visa: How to Engineer for Reliability at Scale - with Divya Veerapandian 37:24

1 Ep. 51 - IT for Human Rights: Scaling Secure Infrastructure for a Global Nonprofit – with Lydia Nicola 45:36

1 Ep. 50 - Data Center Efficiency: Monitoring, AI, and Decarbonization - with Martin Casaulta & Martin Hirschvogel 45:03

1 Ep. 49 – 90% First-Contact Resolution: How to Build a Secure, Efficient IT Helpdesk– with Peg Kearney 41:45

1 Ep. 48 - From Surviving to Thriving: How a Major Cyberattack Sparked a Full IT Transformation - with Thomas Klithav Hansen 34:11

1 Ep. 47 - 35,000 to 130,000 Students in 5 Years: Scaling IT at Internationale Hochschule - with Thomas Singbartl 31:27

1 Ep. 46 - IT for the City of Atlanta: Building Scalable and Resilient Systems - with Tameka Neely-Dudley 31:10

1 Ep. 45 - The Metrics That Matter: Optimizing ITSM by Focusing on Customer Effort – with Huseyin Uysal 36:35

1 Ep. 44 - Mature ITSM: How to Drive Top-Down Change and Build Well-Oiled IT Operations - With Haroon Hasan 39:01

1 Ep. 43 - Scaling Without the Cloud: How Sofascore Manages Millions of Real-Time Requests with Clever Caching - with Josip Stuhli 54:41

1 Ep. 42 - Integrating Cybersecurity with Operations: Ensuring Impact and Efficiency at UNICEF USA - with Andrew Nuxoll 41:12

1 Ep. 41 - IT Leadership in Higher Education: Strategies for Service Management, Optimal Customer Experiences, and Employee Growth - with Mark Katsouros 1:08:42

1 Ep. 40 - Service Management in IT and Beyond - with Martijn Adams 51:40

1 Ep. 39 - Scaling Cyware: Lessons From Growing the Company Headcount Fivefold - With Joe Aurilia 41:31

1 Ep. 38 - Transparency, Credibility, and Connection: Hard-Earned Lessons From 25 Years in IT - with Paul Teodorescu 56:05

1 Ep. 37 - How GenAI Is Reshaping the Way We Do ITOps - with Nathanial Smalley 48:14

1 Ep 36 - Hyper-Converged Infrastructures: The Answer to the Complexity of IT Systems? - with Lee Caswell 43:30

1 Ep 35 - Cybersecurity Masterclass: Compliance and Breach Prevention in the Era of Cloud and AI - with Jason Ford 45:13

1 Ep 34 - The Future of Real Estate: Fathom Realty on Cloud Transition, Kubernetes, and AI - with David Almeida 47:47

1 Ep 33 - From Manufacturing Excellence to IT Excellence: Inside Toyota’s DevOps Playbook - with Kumar Singirikonda 36:59

1 EP 32 - The Future of Healthcare Tech: Cloud, AI, and Conversational Interfaces - with Steven Michaels 1:01:14

1 KubeCon Special: Opinions, Learnings, and Booth Breakdowns With Checkmk’s Elias and Dalarie 36:33

1 Ep 30 - Balancing Speed and Security in Software Development: Navigating the Software Supply Chain - with Paul Karsten and Alexander Kalinovsky 40:04

1 Ep 29 - The Truth About Application Availability in the Cloud: What You Need to Know - with Blaize Stewart 53:16

1 Ep 28 - Infrastructure as Code and the Pivotal Role It Plays in Cloud Computing - with Nora Schoener 47:00

1 Ep 27 - Enterprise-Grade Cloud Transformations: Essential Advice for Big Companies Moving to the Cloud - with Kamlesh Moliya 48:22

1 Ep 26 - The API Mindset: How to Build Products That Can Communicate and Scale - with Baiju Joseph Thalupadath 49:11

1 Ep 25 - Inside the Giant: The Innovations Powering Microsoft's Hyperscale Data Centers - with Adam Morton 52:06

1 Ep 24 - Lessons From Hyperscale: How Ex-Meta’s Amin Astaneh Helps Tech Companies Reduce Costs With Modern DevOps & SRE 51:14
ברוכים הבאים אל Player FM!
Player FM סורק את האינטרנט עבור פודקאסטים באיכות גבוהה בשבילכם כדי שתהנו מהם כרגע. זה יישום הפודקאסט הטוב ביותר והוא עובד על אנדרואיד, iPhone ואינטרנט. הירשמו לסנכרון מנויים במכשירים שונים.