Ep. #118: Sentiment Management, NPS & Stopping Defective Customers

MODELS OF MASTERS w/ Michael Becker

In this episode, I delve into several key topics related to public perception, reputation management, and churn reduction. Here’s what you’ll learn:

Key Takeaways:

• Combating Negative Reviews: Strategies to address and mitigate negative reviews in the public domain by exceeding customer expectations and going above and beyond what other companies are doing.
• Cancellation Reversals: Effective techniques to stop defecting customers from leaving by implementing targeted cancellation reversal strategies.

Tune in to discover actionable insights on managing your public reputation and reducing customer churn to foster long-term business success.

↓ 𝗡𝗘𝗫𝗧 𝗦𝗧𝗘𝗣𝗦 ↓

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