72. Social Media Consumer Care/Customer Service w/Adrienne Valpy - SM Care "Pioneer"

My Curious Colleague ~ CPG CX

Welcome my colleague Adrienne C. Valpyto the My Curious Colleague 🔍 #CPGCX Podcast…!In S4 E72, I talk with Adrienne Valpy, a former Social Media Consumer Care in the Consumer Relations space. She’s currently Senior Marketing Manager at Avantive Solutions. In my humble opinion, Adrienne is a “Pioneer” in the Social Media Consumer Care space digging in, learning along the way and honing her Best Practices. She shares her thoughts on Hiring tips (THINK: How is writing skill set different in the Social Media Space), scrappy/cost efficient ways to monitor branded SM channels- some even free…!, among other tips and Best Practices. 📃We also talk about the often considered dirty word – DOCUMENTATION – and how planning and documenting the ways forward in the event of a situation to Protect Brand Reputation or in support of Crisis Situation is the Key to Success. Adrienne’s volunteer organization shout-out goes to www.realpurpose.org - a nonprofit that gives back to people and local organizations who may be going through temporary times and need some help. Also, follow Adrienne’s personal account for book lovers of fiction & nonfiction: @Read.Gram.Repeat. Do take a listen to Adrienne's episode now...! Links in the comment section. #MyCuriousColleague #CPGCX #custserv #CPGindustry #socialmediacustomerservice #consumerengagement #consumerrelations #BusinessPodcast #startups --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message