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תוכן מסופק על ידי Envoice Media. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Envoice Media או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
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How to Handle Client Problems Like a Pro with Meggie the Hairstylist

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Manage episode 430521411 series 3570723
תוכן מסופק על ידי Envoice Media. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Envoice Media או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

Welcome our special guest, Meggie, a seasoned hairstylist with over 20 years of experience. Meggie and Shannique talk about solving your clients problems and the complexities of client relationships and the importance of honesty in the beauty industry. She emphasizes the significance of continuous learning and adapting to new hairdressing techniques while ensuring client satisfaction without creating additional problems. Meggie shares her philosophy of solving clients' needs with integrity, the importance of professional consultations, and how to handle difficult situations when the client's expectations do not align with professional advice.

This episode is packed with valuable insights for both veteran and aspiring hairstylists and estheticians who aim to improve their craft and maintain a reputation of trustworthiness in the beauty industry.

00:00 Introduction to the Guest and Topic
01:13 Understanding Client Perception and Professional Integrity
02:49 Challenges and Solutions in Hair Styling
05:53 The Importance of Continuous Learning
08:02 Balancing Client Expectations and Professional Advice
17:54 Consultations and Professionalism
19:12 Handling No-Shows and Red Flags
22:58 Managing Client Expectations
25:57 Quality Control and Guarantees
30:23 Honesty and Integrity in Business
33:08 Final Thoughts

Thank you for joining us on Not Just Lashes: The Good, Bad, and Ugly. Be sure to like and subscribe for more beauty and lash industry content!

Meggie's website:
https://www.meggiehairstylist.com/

  continue reading

44 פרקים

Artwork
iconשתפו
 
Manage episode 430521411 series 3570723
תוכן מסופק על ידי Envoice Media. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Envoice Media או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

Welcome our special guest, Meggie, a seasoned hairstylist with over 20 years of experience. Meggie and Shannique talk about solving your clients problems and the complexities of client relationships and the importance of honesty in the beauty industry. She emphasizes the significance of continuous learning and adapting to new hairdressing techniques while ensuring client satisfaction without creating additional problems. Meggie shares her philosophy of solving clients' needs with integrity, the importance of professional consultations, and how to handle difficult situations when the client's expectations do not align with professional advice.

This episode is packed with valuable insights for both veteran and aspiring hairstylists and estheticians who aim to improve their craft and maintain a reputation of trustworthiness in the beauty industry.

00:00 Introduction to the Guest and Topic
01:13 Understanding Client Perception and Professional Integrity
02:49 Challenges and Solutions in Hair Styling
05:53 The Importance of Continuous Learning
08:02 Balancing Client Expectations and Professional Advice
17:54 Consultations and Professionalism
19:12 Handling No-Shows and Red Flags
22:58 Managing Client Expectations
25:57 Quality Control and Guarantees
30:23 Honesty and Integrity in Business
33:08 Final Thoughts

Thank you for joining us on Not Just Lashes: The Good, Bad, and Ugly. Be sure to like and subscribe for more beauty and lash industry content!

Meggie's website:
https://www.meggiehairstylist.com/

  continue reading

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Did Miley Cyrus just make bleached eyebrows cool? Are we noticing Salma Hayek's ageless beauty? And let’s talk about Doja Cat’s red carpet bush, did it go too far? And what does Demi Moore do to look so good at her age? Join Shannique and Dixie as we break down the boldest beauty trends on the red carpet, the biggest fashion risks, and the eyebrow moments that had us shook! From Ariana Grande’s forever-worried brows to Kim K’s lashes, we’re spilling the tea on the looks that turned our heads. Plus, is the bush officially back? What was YOUR favorite (or least favorite) beauty moment from the red carpet this past year? Thanks for listening to Not Just Lashes: The Good, Bad, and Ugly podcast! #NotJustLashes #RedCarpetLooks #MileyCyrus #DojaCat #KimKardashian #CelebrityBeauty #Podcast #BeautyTrends #DemiMoore #EmmaStone #SalmaHayek…
 
Shannique and Dixie are joined by Homeyra, a self-esteem and empowerment coach, to discuss the importance of setting boundaries in the workplace and in personal life. The conversation delves into the nature of boundaries, differentiating between walls and screen doors, and the importance of self-awareness. They explore how trauma and low self-esteem can interfere with setting healthy boundaries, and provide actionable steps to recognize and express one's own boundaries. With real-life examples and practical advice, including how to handle clients who overstep time limits, this discussion offers valuable insights for personal growth and professional success. The episode also highlights Homeyra's online course, 'Say No With Grace,' which teaches listeners how to assertively and respectfully say no, further enhancing one's ability to maintain healthy boundaries. Links: https://www.powertotheself.com https://www.instagram.com/power.to.the.self/ 00:00 Introduction 00:46 Understanding Boundaries 03:06 Boundaries in the Workplace 06:24 Challenges in Setting Boundaries 10:10 Personal Experiences with Boundaries 19:28 Setting Boundaries with Clients & Understanding Guilt 28:25 Saying No with Grace 33:22 Final Thoughts Thanks for listening to Not Just Lashes: The Good, Bad, and Ugly podcast where we help salon professionals find their place in business and life! #SettingBoundaries…
 
Struggling with bad reviews? Don’t panic! We’ll guide you on how to professionally respond to unhappy clients, turn negative experiences into learning opportunities, and protect your lash business reputation. 👉 Whether you’re a lash artist, salon owner, or beauty business entrepreneur, this episode is packed with must-know strategies to help you thrive in the industry. 🔔 Don’t forget to like, comment, and subscribe for more lash business tips! 💡 Topics Covered: ✔️ How to professionally respond to negative reviews ✔️ Turning 1-star reviews into loyal clients ✔️ The do’s & don’ts of handling customer complaints ✔️ Building a strong online reputation for your lash business 00:33 Introduction to Not Just Lashes 00:47 Handling Reviews and Miscommunications 04:08 Importance of Communication with Clients 10:19 Review Analysis and Owner Responses 24:08 Customer Confrontation Escalates 24:57 Handling Negative Reviews Professionally 26:48 Effective Communication with Clients 29:42 Personal Experiences with Client Issues 31:39 Learning from Negative Feedback 33:53 Dealing with Difficult Clients 41:41 Preventative Measures for Client Satisfaction 📌 Let’s connect! Drop a comment below: What’s the worst review your salon has ever received? How did you handle it? 👇 ✨ Follow us for more lash biz tips: 📸 Instagram: Notjustlashespodcast 🎤 Listen on Spotify/Apple Podcasts: Not Just Lashes: The Good, Bad, and Ugly 🔥 #LashBusiness #LashSalon #BeautyBusiness #LashArtist #LashExtensions #SalonMarketing #YelpReviews #ClientRetention #LashBoss #EntrepreneurLife #SmallBusinessTips #LashTech #BusinessGrowth…
 
Shannique and Dixie explore how women kept their beauty routines alive during tough economic times! 💄✨ From DIY skincare hacks to clever makeup rationing, they reveal the secrets of staying fabulous with limited supplies. Whether it’s homemade face masks, minimalist makeup tips, or stretching your favorite products, they’ve got you covered. 💅💋 Don’t miss out on these beauty survival tips that still work today! 👉 Subscribe for more beauty hacks, history, and girly chat! Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨ 🎧 Listen now and share your favorite beauty tips in the comments! #BeautyOnABudget #DIYBeautyHacks #SkincareSecrets #MakeupTips #MinimalistBeauty #BeautyHistory #FrugalBeauty #BeautyPodcast #WomenEmpowerment…
 
Shannique and Dixie tackle the 'winter uglies,' a common term referring to the dry, flaky, and overall lackluster appearance of skin, hair, and lashes during the colder months. They share personal anecdotes and practical solutions to combat these issues, including the benefits of lash extensions, DIY lash products, and various hair care routines. They also discuss the importance of self-care, including diet and skincare regimes, light therapy, and the mental benefits of physical exercise. Whether it's dealing with problematic skin, maintaining healthy hair, or simply finding time for self-care, this episode covers it all. Join Shannique and Dixie as they navigate through their winter beauty struggles and offer tips and products to help others feel their best. 00:00 Intro 00:33 Understanding the Winter Uglies 02:05 Personal Stories and Solutions 03:51 GladGirl DIY Lashes 10:51 Hair Care Tips 15:56 Skin Care and Moisturizing 19:39 Hydrating Cleansers for Dry Skin 21:53 Shampoo Recommendations and Hair Care 24:36 Nail Care Tips and Pedicure Stories 27:27 Winter Skincare 28:47 Exploring Colostrum 31:38 Laser Hair Removal 34:19 Exercise in Busy Schedules 37:39 Final Thoughts #NotJustLashes #WinterUglies #WinterBeautyTips #SalonPodcast…
 
Shannique and Dixie discuss the devastating California fires that have impacted their community in Los Angeles. They recount the stressful experiences of the last two weeks, share personal stories from clients affected by the fires, and talk about the difficulty of maintaining their business during power outages. The podcast highlights the importance of community support, the outpouring of help from organizations like Beauty 4 a Cause and Glad Girl, and the resilience of those affected. Tune in for a heartfelt discussion on coping, helping others, and staying strong amidst disaster. 00:00 Intro 00:44 The Impact of California Fires 03:13 Community Support and Personal Stories 06:34 Challenges of Working During the Fires 14:35 Offering Help and Resources 24:39 Final Thoughts Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨ #californiafires #lafires #califires #californiawildfire #businessowners…
 
The beauty industry is constantly evolving, but with 2025 bringing potential changes in tariffs and global trade policies, lash artists and salon owners face new challenges. In this episode of Not Just Lashes, hosts Shannique and Dixie dive into the impact of international tariffs on lash products and beauty supplies, offering actionable advice and insights to help beauty professionals adapt and thrive. From the rising costs of imported materials like lash extensions, adhesives, and tools to the importance of strong vendor relationships, this episode explores how business owners can navigate an unpredictable economy. Drawing on their years of experience running one of LA's top salons, Shannique and Dixie share their strategies for staying ahead of the curve, managing costs, and maintaining client satisfaction without breaking the bank. As prices rise across the board, many lash artists are reevaluating their pricing models and service offerings. Should you raise your rates? How can you offer value to clients while covering your costs? The conversation takes a practical approach to finding a balance between affordability and profitability in a highly competitive industry. We also highlight the value of supporting local businesses and diversifying your product offerings. By partnering with nearby vendors and exploring unique handmade products, you can cut costs and strengthen your community ties. We reflect on how salon owners can work together to share resources, trade supplies, and foster a supportive network within the beauty industry. Preparation is key for 2025. Stocking up on essential supplies during sales, rethinking your budget, and anticipating potential changes in client behavior are just a few of the steps you can take to safeguard your business. The episode wraps up with a discussion on why creativity, adaptability, and community are the cornerstones of success in the beauty industry, no matter what challenges arise. Tune in to learn: How tariffs and rising costs may impact lash artists and salon owners in 2024. Why strong vendor relationships and local partnerships are more important than ever. Practical ways to adjust pricing, stretch your budget, and support your clients. Predictions for beauty trends and client behaviors in the coming year. Timestamps: 00:00 Introduction and Opening Remarks 00:46 Understanding Tariffs and Their Impact 03:23 Challenges in the Beauty Industry 04:54 Strategies for Business Preparedness 07:54 Supporting Local and Small Businesses 10:44 Navigating Price Increases and Client Retention 14:46 Creative Solutions for Cost Management 21:33 Navigating Vendor Relationships 24:09 Community Involvement and Local Support 28:31 Financial Awareness and Budgeting 34:19 Adapting Business Strategies 36:44 Closing Thoughts and Future Outlook Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨ #LashArtists #BeautyBusiness #Tariffs2025 #LashExtensions #SalonTips #NotJustLashes #BeautyTrends…
 
In this episode of Not Just Lashes, hosts Shannique and Dixie meet with Mary Harcourt, founder and CEO of CosmoGlo. Mary shares her journey from a frustrated lash artist battling poor lighting to inventing a revolutionary product that transformed the beauty industry. She discusses the inspiration behind CosmoGlo, the challenges of starting a new venture during covid, and the process of taking her idea from a napkin sketch to a bestselling product. Mary’s story of innovation, persistence, and success offers valuable insights and motivation for aspiring entrepreneurs. Tune in to learn about the trials, triumphs, and future plans for CosmoGlo. 00:00 Lighting Struggles and the Birth of an Idea 00:23 Introducing Mary Harcourt 02:07 The Frustrations of a Lash Artist 03:14 The Cocktail Napkin Sketch 09:06 Prototyping and Early Challenges 12:56 COVID-19: A Catalyst for Innovation 14:43 From Prototype to Production 18:08 Launching the Product and Overcoming Hurdles 21:37 Manufacturing and Personal Touch 24:07 The Instruction Manual Fiasco 25:40 Lessons Learned from the First Batch 26:00 Future Plans and Product Development 28:45 Navigating the Pandemic 30:03 Balancing Business and Personal Life 38:49 Advice for Aspiring Entrepreneurs 44:24 The Importance of Taking Action 46:55 Conclusion and Final Thoughts Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨ Links: https://thecosmoglo.com/ https://maryharcourt.com/…
 
Shannique and Dixie discuss winter skincare tips tailored for the Holidays. We talk the importance of customizing facials for seasonal changes, emphasizing the benefits of products like pumpkin enzyme scrubs and colostrum. We also share personal experiences, favorite products, and practical advice for maintaining glowing, hydrated skin during the colder months. Whether you're dealing with dry skin, chapped lips, or looking to get rid of dead skin cells, this podcast episode offers a wealth of information for achieving a beautiful, luminous complexion. Additionally, we highlight the significance of exfoliation, using LED light therapy, and incorporating seasonal elements into your skincare routine to entice clients and enhance their salon spa experience. 00:00 Introduction 00:54 Winter Skincare Essentials 02:05 Favorite Products for Dry Skin 04:24 Understanding Colostrum 08:57 Marketing Tips for Holiday Season 09:40 Soy Chai Mask and Other Treatments 14:41 Winter Peels 16:32 Skincare Tips and Plasma Lift 17:24 Dealing with Dry Skin 20:26 Benefits of Hyaluronic Acid 22:41 LED Light Therapy for Skin 25:50 Holiday Skincare Challenges 27:18 Marketing Tips for Skincare Professionals 31:16 Consultations and Product Safety 33:35 Final Thoughts and Holiday Wishes Thank you for listening to Not Just Lashes: The Good, Bad, and Ugly podcast for all your salon and lash discussion and tips!…
 
Essential Eyewear for Lash Artists: Tips and Tools from Not Just Lashes In this episode of Not Just Lashes with Dixie and Shannique, the focus is on the importance and benefits of using various types of glasses for lash artists. They share personal experiences with different magnifying glasses, loop glasses, and even some experimental eyewear. From discussing the early days of lashing without specialized glasses to exploring high-tech solutions that improve efficiency and comfort, the hosts provide valuable insights and practical advice for fellow lash technicians. Tune in to enhance your lashing experience and get tips on finding the right visual aids to boost your precision and reduce strain. 00:00 Introduction 00:37 Glasses for Lash Artists 03:34 Different Types of Glasses and Their Benefits 06:07 Challenges and Adjustments with Glasses 07:48 Exploring Advanced Glasses Options 11:53 Practical Tips and Final Thoughts 23:57 Conclusion Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨…
 
In this episode of 'Not Just Lashes,' hosts Shannique and Dixie discuss the holiday season's eyelash trends, offering expert tips and tricks for achieving fuller, more festive lashes. They discuss the psychology behind wanting to stand out during this time of year, especially for holiday photos and parties. From glitter lashes to holiday-themed decals, they share creative ways to make your eyelashes pop. The hosts also provide crucial advice on lash care during the holidays, emphasizing the importance of washing lashes and avoiding activities that could damage them, such as cooking and recreational smoking. Additionally, they offer practical tips for booking lash appointments in advance and creating a welcoming, festive atmosphere in your lash salon. Perfect for both lash artists and clients, this episode is packed with valuable insights to ensure you and your lashes look fabulous this holiday season. 00:00 Intro 00:47 Holiday Eyelash Trends 03:11 Glitter and Decals for Eyelashes 10:39 Protecting Your Eyelashes During the Holidays 14:10 Proper Eyelash Care Tips 18:33 Liners and Makeup Tips 20:01 Holiday Eyelash Trends 21:06 Client Goodie Bags and Gifts 24:40 Holiday Music and Salon Atmosphere 27:05 Pre-Booking Appointments for the Holidays 30:23 Mother-Daughter Lash Lifts 31:40 Conclusion…
 
Join us in this episode as we discuss how failure is a valuable opportunity to learn and grow. Discover why failing can be a positive and exciting experience. We go into a topic that’s often feared and misunderstood: failure. Whether you're in the beauty industry or just navigating life’s challenges, learning to embrace failure can actually be the secret to your success. 🌱 We talk about the good, the bad, and the ugly sides of failure, and why it’s an essential part of the journey. From the mistakes we’ve made in our own businesses to how we’ve grown stronger and more resilient, this conversation is all about learning from our setbacks and using them as stepping stones toward our goals. In this video, we cover: ✨ How failure can be your greatest teacher ✨ Why it’s important to keep going even when things don’t go as planned ✨ Real-life stories of overcoming failure in our careers (like overcoming challenges with lashes, microblading, and more) ✨ Tips for changing your mindset and using failure as motivation ✨ Why you need a strong support system to get through tough times ✨ The power of perseverance and how it leads to personal growth So, if you're struggling with self-doubt, feeling like you're stuck, or just need a reminder that you're not alone, this video is for you! Let’s change the way we think about failure together and start seeing it as the opportunity it really is. 💪 Timestamps 00:00 Introduction to Failure 00:32 Defining Failure 01:53 Personal Stories of Failure 03:35 Learning from Failure 06:16 Overcoming Failure 10:14 Mentorship and Support 14:27 Unexpected Career Paths 15:39 Facing the Fear of Failure 16:12 The Struggles of Being a Mentor 17:38 The Impact of Social Media 19:17 Embracing Your Own Journey 21:57 Advice for New Estheticians 25:37 Overcoming Setbacks 27:57 Conclusion and Encouragement Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨…
 
We continue our Halloween inspired podcast episode where we will explore why villains in movies and cartoons often wear blue eyeshadow. We discuss its symbolic associations with mystery, power, and rebellion, and analyze specific examples like Ursula, Maleficent, and Cruella. Hosts Shannique and Dixie also examine the cultural and historical context of bold makeup choices, touching on topics from the 60s and 70s pop culture to the impact of visual contrast in films. Do you wear blue eyeshadow? Welcome to Not Just Lashes: The Good, Bad, and Ugly where we talk everything related to the beauty industry. Timestamps: 00:00 Intro 00:38 Villains and Their Iconic Blue Eyeshadow 03:31 Personal Experiences with Blue Eyeshadow 06:30 Historical and Cultural Context 08:54 Green Eyeshadow and Villainy 11:22 Fun Facts and Cultural Insights 11:47 The Evolution of Makeup in Media 19:35 Modern Day Makeup Trends 25:07 Closing Thoughts Instagram: @NotJustLashesPodcast Thanks for watching and Happy lashing 💕✨…
 
In this eerie episode of 'Not Just Lashes,' hosts Dixie and Shannique share a collection of spooky stories from their experiences in the beauty industry. From encounters with cursed clients attracting bizarre critters into their salon to a near-death experience from a botched vampire facial, the stories get spookier. They recount a mysterious vomiting curse placed on Dixie, and a horrifying incident involving glued-on lashes that wouldn't come off. The episode wraps up with the supposed ghost at Glam Spa, including unsettling late-night experiences and spooky mishaps with the cleaning crew. Join us as we share these funny and spooky tales of salon life! Happy Halloween! 00:00 Teaser 01:20 Welcome 01:53 The Cursed Client 06:58 The Witch 09:19 Dead Asleep 12:57 The Unremovable Eyelashes 17:01 Vampire Facial Gone Wrong 22:10 Ghostly Encounters at Glam Spa 29:47 Conclusion Thank you for listening to Not Just Lashes: The Good, Bad, and Ugly. Let us know if you have any spooky stories you'd like to share.…
 
We discuss the world of permanent makeup with our guests Tori and Adia from Ethereal Studio who are experts and educators in the permanent makeup field such as microblading, nano brows, and lip blush. Tori and her studio is renowned for her hyper-realistic and natural approach to permanent makeup. Join Shannique and Dixie as we chat with Tori as she reveals her journey from being a professional makeup artist to a specialist in microblading and nano brows. Discover why nano brows are becoming the go-to option for many, offering a gentler and more versatile solution suitable for all skin types. This session covers the differences between microblading and nanobrows, including the comfort and minimal discomfort associated with the latter. We'll also explore the importance of doing thorough research before choosing cosmetic tattooing. Our guests share their inspiring stories, including impactful client experiences, such as using their skills to help those battling medical conditions. We also have Adia who works with Tori and specializes in cosmetic tattooing at Ethereal Studio in San Diego, CA. She discusses her artistic journey from starting as a tattoo artist and transitioning to cosmetics. She shares her philosophy and goals including how to enhance a clients' natural beauty. Adia explains her ethical approach to client safety, her experiences with unique tattoo requests, and her ambition to train new artists. This episode is a wealth of information for anyone interested in permanent makeup, whether you're a potential client or an aspiring artist. Not Just Lashes: The Good, Bad, and Ugly is a podcast for all aspiring and existing beauty professionals and estheticians out there who want to connect and learn from other like minded artists. Timestamps: 00:00 Intro 01:08 Meet Tori 04:43 Trending Nano Brows 11:16 Becoming an Educator 18:27 Memorable Client Story 20:08 Debunking Microblading Myths 21:44 Career Aspirations and Studio Growth 24:22 Meet Adia 25:11 Lip Blushing Color Theory 30:34 Ethics and Client Safety 33:00 Future Ambitions 35:49 Conclusion Links: https://www.instagram.com/toricelinabeauty https://www.ethereal-studio.com/ https://www.instagram.com/etherealstudio.sd https://www.instagram.com/adia_tattoo/…
 
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