Ep 243: Omnichannel retail supply chain

Postal Hub podcast

Retail and e-commerce consultant Richard Umbers (former CEO Star Track, Executive General Manager Parcel & Express Services at Australia Post) joins me to discuss:

• The rise of e-commerce and the importance of last mile distribution
• What COVID changes in e-commerce, including online grocery
• How e-commerce went from discretionary spend to spending on necessities
• Impact of pandemic on capacity (including cold chain capacity)
• Innovation in logistics and other parts of e-commerce
• The hallmarks of omnichannel supply chain
• Identifying individual parcels in the network, and how that tracking triggers actions
• Seamless flow of data between order management, CRM, and logistics
• Interactive Digital Management (IDM)
• Postal operators and digitisation - giving customers visibility of their shipments
• Shifts in technology that enable D2C e-commerce
• E-commerce returns and the omnichannel supply chain
• Last mile trends in online grocery (speed and type of delivery)
• Increasing sophistication of the supply chain - and the viabilities of models that rely on that supply chain
• How data and exchange of data enables modern delivery - including superfast local delivery
• Future innovation in the last mile and the supply chain