16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects

Project Management Masterclass

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תוכן מסופק על ידי Brittany Wilkins. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Brittany Wilkins או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

The So What from BCG

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Not All Growth Is Good—Here's How to Get It Right 20:09

לפני 25 ימים20:09

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20:09

Justin Manly, BCG’s lead on growth and innovation, explains how businesses can choose the right growth strategy given their aspirations and position in the market. Whether a company is gaining or losing share, in a booming or sluggish industry, profitable growth depends on knowing your starting point. Learn More: Justin Manly: https://on.bcg.com/4kGYyPH BCG’s Latest Thinking on Growth and Innovation Analytics: https://on.bcg.com/4kjTEIB BCG’s Latest Thinking on Corporate Finance and Strategy: https://on.bcg.com/3ZeAMlX Your Growth Strategy Depends on Your Starting Point: https://on.bcg.com/43YpzZm The Vitality Code: How Growth Leaders Master Strategy, Technology, People, and Culture: https://on.bcg.com/4dMKjH1 This podcast uses the following third-party services for analysis: Podtrac - https://analytics.podtrac.com/privacy-policy-gdrp…

לפני שנה 23:14

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Is the customer always right? Only if you measure success through their eyes.

In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.

Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.

From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.

🎯 You’ll learn:

How to apply value-driven delivery
Why user experience is your secret weapon
The six ways customer centricity shows up in real-world project work

Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.

Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

https://www.buzzsprout.com/2308468/subscribe

Support the show

20 פרקים

#Business #Brittany Wilkins #Project Management #Agile #Leadership #Communication #Time Management #Emotional Intelligence #Project Execution #MBA #Careers #Higher Education #Podcasting Education

Project Management Masterclass

16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects

Project Management Masterclass

published לפני שנה

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MP3•בית הפרקים

Send us a text

Is the customer always right? Only if you measure success through their eyes.

From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.

🎯 You’ll learn:

How to apply value-driven delivery
Why user experience is your secret weapon
The six ways customer centricity shows up in real-world project work

Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.

Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!

https://www.buzzsprout.com/2308468/subscribe

Support the show

20 פרקים

#Business #Brittany Wilkins #Project Management #Agile #Leadership #Communication #Time Management #Emotional Intelligence #Project Execution #MBA #Careers #Higher Education #Podcasting Education

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Project Management Masterclass

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18.The Global Talent Gap in Project Management — Why the Future Depends on Us 22:37

לפני 5 ימים22:37

22:37

Send us a text This is Project Management Masterclass , hosted by Brittany Wilkins. In today’s episode, we unpack the 2025 PMI Global Talent Report —a sobering look at the critical project management talent shortage threatening global progress. You’ll learn: Why project management is not a niche—it’s the backbone of global innovation, infrastructure, and economic transformation. Where the demand for project professionals is rising fastest, including China, South Asia, and Sub-Saharan Africa. What’s causing the gap—from aging workforces to rapid AI and tech disruption. What project leaders can do about it using PMI’s M.O.R.E. mindset: Move outcomes, Own value, Realize change, Elevate impact. Whether you're just entering the field or leading complex portfolios, this episode helps you understand where the profession is headed—and how to rise with it. Support the show…

Project Management Masterclass

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17. Mastering Project Management- Chill Can Collapse: A Case Study in Project Failure 24:47

לפני 19 ימים24:47

24:47

Send us a text In this powerful episode of Project Management Masterclass , host Brittany Wilkins unpacks the rise and fall of the Chill-Can Project in Youngstown, Ohio—a $20 million initiative that promised over 200 jobs, economic revival, and innovation but delivered none of it. This isn’t just a case study—it’s personal. Born and raised in Youngstown, Brittany shares her firsthand experience of watching hope turn into heartbreak as communities were uprooted, homes were bulldozed, and nothing materialized. Through the lens of project management, she breaks down what went wrong: missing milestones, ignored red flags, poor risk planning, and blind optimism without validation. The episode also examines the chillingly similar case of Zoetic Global—another failed promise in the same city. 🎧 Whether you’re a project leader, policymaker, or community advocate, this episode will challenge you to rethink what responsible project management really looks like—and why the lessons we learn must be applied. 🔑 Key Topics: The emotional and economic cost of failed projects Lessons in risk, governance, and stakeholder accountability Why "lessons learned" aren't enough without action A call to project managers to lead with integrity, not just ambition Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

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16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects 23:14

לפני 7 weeks23:14

23:14

Send us a text Is the customer always right? Only if you measure success through their eyes. In this episode of Project Management Masterclass , Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset . Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value. From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality. 🎯 You’ll learn: How to apply value-driven delivery Why user experience is your secret weapon The six ways customer centricity shows up in real-world project work Ready to stop managing tasks and start delivering transformation? Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens. Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

1
15. Mastering Project Management: Waterfall or Agile for Project Success 23:41

לפני 10 weeks23:41

23:41

Send us a text Being stranded at Universal Studios taught podcast host Brittany Wilkins a valuable lesson—traditional methods still work. In this episode, she shares how that unexpected moment sparked a deeper realization about project management: the importance of knowing when to choose Agile, Waterfall, or a hybrid of both. 🚖 Agile is the Uber. Waterfall is the taxi. Both have value. Both have a place. The smartest project leaders know which ride to take based on the road ahead. 💡 What You'll Learn: Why Waterfall still works for projects requiring structure, compliance, and predictability When Agile thrives in fast-paced, feedback-driven environments How to build a hybrid approach that combines the best of both worlds Real-world analogies and case studies to help you make smarter project decisions Plus, Brittany gives a special shoutout to new listener Megan, who’s transitioning into project management and already finding value in the Masterclass community. 🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

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14. Mastering Project Management-Strategy Over Speed: The Key to Sustainable Project Success 25:34

לפני 14 weeks25:34

25:34

Send us a text 🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Ever felt the pressure to accelerate your project? You’re not alone. In today’s episode of Project Management Masterclass, we’re diving into one of the biggest traps in project leadership: mistaking speed for success. You've probably heard it—“Just go faster!” But is moving quickly always the right move? Join us as we unpack the real cost of rushing projects without strategy—from burnout and poor quality to missed goals and chaos. Discover why strategy always trumps speed, and learn how to lead your team with clarity, sustainability, and purpose. We’ll cover: ✅ The misconception of speed in project management ✅ Real-world examples where “fast” led to failure ✅ 5 reasons why speed ≠ strategy ✅ How to balance deadlines with intentional execution ✅ Actionable tips for leading with purpose, not pressure Whether you’re navigating a high-stakes deadline or coaching your team through chaos, this episode will help you reframe your approach and lead smarter. Support the show…

Project Management Masterclass

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13.Mastering Project Management-One Year of Growth, Milestones, & Lessons Learned 8:59

לפני 17 weeks8:59

8:59

Send us a text Project Management Masterclass is celebrating its one-year anniversary! In this special episode, host Brittany Wilkins reflects on the journey—nearly canceling the podcast before a powerful review and LinkedIn messages reignited her passion for teaching project management. She also breaks down the top five trends from the show’s most popular episodes, covering key fundamentals, strategies for success, nine proven methods for project excellence, insights from the PMI Global Summit, and what it takes to go beyond project constraints. Tune in for a year’s worth of growth, milestones, and invaluable lessons learned! 🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

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Project Management Like a Pro—Premium Insights to Lead Better 1:00

לפני 17 weeks1:00

1:00

Send us a text Elevate your project management game with Project Management Masterclass Podcast Premium! Unlock bonus episodes brimming with exclusive insights , advanced strategies, and power skill development —all designed to help you lead projects confidently and stay ahead in your career. You’ll gain expert guidance and real-world applications that empower you to navigate complex projects, inspire teams, and deliver results like never before. No fluff—just high-value lessons that fuel your growth. And with month-to-month flexibility, you can cancel anytime , no strings attached. Don’t settle for average—step into excellence and subscribe today to t ake your career to the next level! 🔹 Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance! https://www.buzzsprout.com/2308468/subscribe Support the show…

Project Management Masterclass

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12.Mastering Project Management-The Evolution of the PMBOK: What Every Project Manager Needs to Know 21:01

לפני 20 weeks21:01

21:01

Send us a text Project management has evolved significantly over the years, and so has the PMBOK Guide! In this episode of Project Management Masterclass , we take a deep dive into the fascinating journey of the PMBOK—from its first edition in 1996 to the game-changing shifts in the seventh edition. I share my personal experiences with PMBOK, from navigating my early days as a rookie project manager to adapting Agile and hybrid methodologies. We explore how the guide has transitioned from rigid process-driven frameworks to principle-based approaches that prioritize value delivery, adaptability, and leadership. If you’re a seasoned project manager, this episode will help you appreciate how far we've come. If you're new to the field, understanding this evolution will empower you to manage projects more effectively in today's fast-paced world. Plus, I discuss what’s ahead for the upcoming eighth edition and why staying updated is crucial for your professional growth. 🔹 Key Takeaways: ✔️ How PMBOK has evolved from process-based to principle-driven project management ✔️ The impact of Agile, Lean, and hybrid methodologies on project success ✔️ Why value delivery matters more than just completing tasks on time and within budget ✔️ Lessons learned from my personal journey with PMBOK Call to Action: I’d love to hear how PMBOK has impacted your career! Send me a message using the fan mail link in the show description. Also, if you found this episode insightful, consider sharing it with fellow project managers. 💡 "Change isn't the enemy. It's the catalyst for growth." Tune in now and stay ahead in your project management journey! 🚀 Support the show…

Project Management Masterclass

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11.Mastering Project Management-Beyond the Triple Constraints: Redefining Project Success 18:59

לפני 25 weeks18:59

18:59

Send us a text Join Brittany Project Management Professional (PMP), on this episode of Project Management Masterclass as she discusses PMI’s groundbreaking report, Maximizing Project Success . Discover how the definition of project success is evolving and why it's no longer just about time, budget, and scope. Learn about the innovative Net Project Success Score (NPSS) and how it helps measure value-driven success. We'll explore actionable strategies for improving project outcomes, such as defining success criteria, establishing measurement systems, and tracking performance. Whether you're leading a startup or managing a seasoned organization, this episode will inspire you to transform projects into value-driven successes. Tune in and take the first step toward mastering project success. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

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10. Mastering Project Management-The 12 Days of Project Management 29:22

לפני 29 weeks29:22

29:22

Send us a text Don't be a project management grinch this holiday season! In this special episode of Project Management Masterclass, host Brittany Wilkins Project Management Professional(PMP) puts a festive spin on the classic 12 Days of Christmas bringing you 12 Days of Project Management. Are you looking to achieve project success? Well tune into the show as Brittany highlights essential elements for project success. From establishing a clear project vision, defining critical milestones, to leveraging Gantt charts and agile methodologies, this cheerful guide will help you reflect, celebrate, and refine your practices as the year comes to a close. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

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09. Mastering Project Management-Key Takeaways from PMI Global Summit 24:46

לפני 33 weeks24:46

24:46

Send us a text Join host Brittany Wilkins in this episode of Project Management Masterclass as she shares key insights and lessons learned from attending the PMI Global Summit. Discover how AI is reshaping project management, with highlights on tools like PMI Infinity 2.0 and practical applications of ChatGPT in Earned Value Management. We’ll delve into building a value-driven, customer-centric PMO and explore essential distinctions between work and portfolio management. Tune in for takeaways that will inspire and guide you in enhancing your project management approach and staying ahead in the evolving landscape. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

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08. Mastering Project Management: Passing the PMP After 7 Years 22:27

לפני 39 weeks22:27

22:27

Send us a text Welcome to Project Management Masterclass with Brittany Wilkins. In this episode, Brittany opens up about her 7-year journey to finally passing the PMP exam after multiple setbacks. She shares how she transformed failure into a learning experience, sought support, refined her skills, and created a clear roadmap for success. Most importantly she reveals how she built resilience and mindset needed to over imposter syndrome to persevere. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

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07.The Power of Project Management in History's Greatest Achievements 11:10

לפני 43 weeks11:10

11:10

Send us a text Welcome to Project Management Masterclass with Brittany Wilkins . In this episode, Brittany takes you on a journey through history, exploring how some of the world’s most iconic feats were made possible through effective project management. As her career in project management has evolved, Brittany has faced increasingly complex challenges, transitioning from managing individual projects to overseeing entire programs. Amidst the mental strain and moments of doubt, she found inspiration in the past, where meticulous planning, resource management, and coordination led to remarkable accomplishments. Join Brittany as she delves into ten historic achievements, from the construction of the Great Pyramids of Giza to the development of the Internet, uncovering the critical role that project management played in bringing these monumental projects to life. Whether you're a project manager seeking inspiration or simply curious about the intersection of history and project management, this episode offers valuable insights into how strategic planning and coordination have shaped the world we live in today. Tune in to learn more about the power of project management and how it continues to drive success in even the most ambitious endeavors. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

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06.Mastering Project Management-9 Methods for Project Success 19:34

לפני 1 year19:34

19:34

Send us a text Project management mastery demands an understanding of various project methods for seamless execution. With over 100 tools and techniques available, it's crucial to know which to use and when. In this episode, host Brittany Wilkins delves into some of the most commonly used data gathering methods in project management. The aim is to enlighten listeners on the significance of selecting the right method for the right task. Tune in to the show and boost your project management skills. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

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05. Mastering Project Management: 10 Guidelines for Project Success 12:18

לפני 1 year12:18

12:18

Send us a text Project management is the engine that propels new products and technologies to the market. To ensure successful project execution, certain guidelines and principles are essential. In this episode of "Mastering Project Management: 10 Guidelines for Success," our project manager and podcast host Brittany Wilkins explores 10 key guidelines that every project manager and organization should adopt as best practices for effective organizational governance. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

1
04. Mastering Project Management-6 Economic Measures for Choosing the Right Project 9:26

לפני 1 year9:26

9:26

Send us a text Have you ever been assigned a project and wondered, "Why am I working on this?" In this episode, seasoned project manager Brittany Wilkins delves into the importance of understanding why and how projects are selected. She explains why this knowledge is crucial for project managers. Project Management Masterclass is dedicated to teaching listeners the fundamentals needed to achieve project success. Exciting news! Our Project Management Masterclass course is launching soon. If you're ready to elevate your project management skills and boost your Project EQ, join our waitlist today to be the first to know when our course goes live. Don't miss out! Project Management Masterclass Survey Boost your business to new heights. Partner with us to amplify your brand and achieve unparalleled success. Reach out through our survey for advertising opportunities. Advertising Inquiries Support the show…

Project Management Masterclass

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03.Unveiling the PMIS Chronicles: 6 Vital Lessons for Project Managers 15:33

לפני 1 year15:33

15:33

Send us a text Discover the essential insights tailored for project managers, organizations, and businesses navigating Project Management Information Systems in this episode of Project Management Masterclass. Join Brittany Wilkins as she shares 6 crucial lessons drawn from her extensive experience in implementing and overseeing project management software. Understanding the purpose behind adopting a tool is paramount; resist the allure of flashy sales pitches and demos that distract from productivity goals. Avoid forcing a tool to fit where it doesn't belong; instead, optimize your workflow to leverage the tool's capabilities effectively. Develop a solid plan for implementation and long-term sustainability to ensure the tool enhances productivity rather than becoming a hindrance. Tune in for invaluable advice on harnessing the power of project management tools to drive success. Support the show…

Project Management Masterclass

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02. Mastering Project Management: Foundations & Strategies for Success 10:51

לפני 1 year10:51

10:51

Send us a text In the second episode of the Project Management Masterclass, your host Brittany Wilkins delves deeper into the essential elements of project management. Building upon the fundamentals discussed in Episode 1, Brittany sheds light on the distinctions between projects, programs, and portfolios, emphasizing the importance of clarity in definitions to avoid misalignment of deliverables and expectations. While executing projects is crucial, it's equally vital not to neglect the fundamentals. This podcasts aims to assist project managers and businesses in mastering these essential principles. Tune in to Episode two for a comprehensive exploration of project management foundations and strategies for success in organizational project management. Your feedback fuels the show growth! If you're enjoying the show , please take a moment to leave a review on your favorite platform. Your words inspire us to keep creating quality episodes. Let's spread the love for great podcasts together – share your thoughts today! Support the show…

Project Management Masterclass

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01.Mastering Project Management: Unveiling the Fundamentals 13:10

לפני 1 year13:10

13:10

Send us a text Welcome to Mastering Project Management: Unveiling the Fundamentals, where we embark on a journey to uncover the essential principles driving successful project execution. Hosted by Brittany Wilkins, this episode delves into the core components that underpin effective project management. From ancient civilizations to the complexities of modern industries, project management has evolved significantly. We explore its history, from early techniques like the Gantt chart to contemporary methodologies such as Agile and Scrum. Through Brittany's personal narrative within the automotive industry, we witness the transformative power of project management in navigating diverse challenges and achieving remarkable milestones. Support the show…

Project Management Masterclass

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Charting the Course: A Project Management MasterClass 1:30

לפני 1 year1:30

1:30

Send us a text Wondering about your project progress and meeting stakeholder expectations? Seeking inspiration for your project management endeavors? Fear not, as host Brittany Wilkins is here to guide you. Tune in as Brittany introduces the Project Management Masterclass series, aimed at imparting the intricacies of the profession. Think of this podcast as your dedicated project management companion, committed to educating, empowering, and uplifting project managers everywhere. Join us on this journey to enhance your project management skills and achieve success. Support the show…

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16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects