התחל במצב לא מקוון עם האפליקציה Player FM !
16. Mastering Project Management-Customer Centricity: The Mindset That Transforms Projects
Manage episode 482563692 series 3555247
Is the customer always right? Only if you measure success through their eyes.
In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.
Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.
From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.
🎯 You’ll learn:
- How to apply value-driven delivery
- Why user experience is your secret weapon
- The six ways customer centricity shows up in real-world project work
Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.
Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!
https://www.buzzsprout.com/2308468/subscribe
Watch Free Masterclass: Simply Your Path To Success
27 פרקים
Manage episode 482563692 series 3555247
Is the customer always right? Only if you measure success through their eyes.
In this episode of Project Management Masterclass, Brittany Wilkins shares the lightbulb moment from a company town hall that redefined how she leads projects—and why the secret to lasting impact isn’t just hitting deadlines or budgets, but embracing a customer-centric mindset.
Whether you’re serving internal teams or external clients, Brittany breaks down how true project excellence starts by putting the customer at the center of every decision. Discover why customer centricity isn’t just a buzzword—it’s a leadership mindset that transforms priorities, builds empathy, and drives real value.
From stakeholder engagement to iterative feedback loops, she offers practical ways to reframe your project approach and lead with intentionality.
🎯 You’ll learn:
- How to apply value-driven delivery
- Why user experience is your secret weapon
- The six ways customer centricity shows up in real-world project work
Ready to stop managing tasks and start delivering transformation?
Tune in—and take on Brittany’s challenge to lead your next project through the customer’s lens.
Subscribe to exclusive bonus episodes and elevate your project management career with insider insights, advanced strategies, and expert guidance!
https://www.buzzsprout.com/2308468/subscribe
Watch Free Masterclass: Simply Your Path To Success
27 פרקים
כל הפרקים
×ברוכים הבאים אל Player FM!
Player FM סורק את האינטרנט עבור פודקאסטים באיכות גבוהה בשבילכם כדי שתהנו מהם כרגע. זה יישום הפודקאסט הטוב ביותר והוא עובד על אנדרואיד, iPhone ואינטרנט. הירשמו לסנכרון מנויים במכשירים שונים.