The Essential Mindset Shifts for Successful Leadership

Psychology of Customer Success

Want to know a secret? Setting your CS strategy is the easy part!
What often prevents MOST CS leaders from achieving the results and recognition they hope for is their mindset.
We'll dive into what the heck mindset is, how it affects your results, and how it needs to change as you move from an individual contributor to a leader.
BY THE TIME YOU FINISH LISTENING, YOU’LL KNOW:

• The key differences between a CSM mindset and a CS Leadership mindset
• Advice for how to let go of perfectionism by lowering the stakes
• Three questions to ask yourself to untwist your thinking
• How to build confidence and beat imposter syndrome

Tired of waiting to get promoted?
Learn the 3-step proven system to make your promotion undeniable - even if there's no role available!
Go to http://provansuccess.com/promoted

🎬 This content was edited by Lifetime Value Media.

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פרקים

1. Intro (00:00:00)

2. An Explanation of Mindset (00:01:25)

3. CSM Mindset vs. CS Leadership Mindset (00:04:17)

4. Common Mindset Mistakes (00:07:38)

5. Who Before How (00:10:29)

6. Mindset Shifts for Leadership (00:13:06)

7. Overcoming Perfectionism (00:20:21)

8. Practices for Building Confidence (00:23:16)

9. Conclusion (00:24:15)