Giving Negative Feedback Without Destroying Morale

Psychology of Customer Success

Do you avoid giving negative feedback because you don't want to upset your employees? Do you ever worry they won't like you?

You’ll learn why it’s so hard to give negative feedback, what the consequences are for avoiding it, and a proven (Provan?) framework for delivering it in a way that gets results without sending the other person into a shame spiral or being wishy-washy.
Takeaways for You:

• Why the brain goes haywire in these situations
• Caring About Employees vs. Being Liked
• How to establish psychological safety
• The secret to framing your criticisms correctly
• Highlighting invisible consequences

OTHER LINKS MENTIONED IN THIS EPISODE:

Crucial Confrontations (now called Crucial Accountability) - - Patterson, Grenny, Maxfield, McMillan, and Switzler
Crucial Conversations - Patterson, Grenny, Maxfield, McMillan, and Switzler
Never Split the Difference (Also great on audiobook!) - Chris Voss
Feedback Framework - a quick reference sheet

🎬 This content was edited by Lifetime Value Media.

Learn more at: https://www.lifetimevaluemedia.com

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