Tactics To Decrease Churn And Expand Revenue w/ Peter Armaly

Scale Tale - The Customer Success Podcast

In the 20th episode of Scale Tale, Mausmi Ambastha is joined by customer success expert Peter Armaly for a deep dive into the true essence of CS leadership.
Why should you tune in?
✅ Peter shares insights on the must-have skills for CS leaders
✅ Walk away with actionable strategies to level up your CS leadership
✅ Learn how to motivate your team to go the extra mile in delivering exceptional customer experiences.
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1:45 - Introduction
4:41 - Peter’s vision behind writing his book
8:27 - How to master the basics of CS?
13:00 - Why has CS suffered so much in the previous few years?
14:28 - How can CS leaders simplify CSM roles?
18:54 - Peter’s take on customer health score
24:44 - Sentiment of a CSM
33:27 - Closing
About Peter Armaly:
Peter Armaly is a seasoned executive with 25+ years of experience in sales, marketing, and customer success. As Principal at Valuize, he helps companies drive customer value and boost NRR. Peter also advises Proof Analytics on CS best practices and co-authored a book for CSMs. Recognized as a top industry influencer, he's known for his visionary leadership.
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