223: The One Mindset Shift That Changed How I See Sales

Launch Your Box Podcast with Sarah Williams | Start, Launch, and Grow Your Subscription Box

If sales make you feel awkward, pushy, or like it’s just not your thing, you’re not alone. For so many subscription box owners, especially women, selling can feel uncomfortable. We’d rather let our boxes speak for themselves than risk being “too salesy.”

I used to feel the same way. I’d spend hours curating the perfect box, but when it came time to ask for the sale? I’d shrink into the background. I believed selling meant convincing people to buy something they didn’t want – and that fear kept me quiet.

Then one mindset shift changed everything:

Sales isn’t about convincing. Sales is about serving.

When I started to see sales as service, everything clicked.

Why Sales = Service

Your box is so much more than a collection of items. It’s confidence. It’s joy. It’s permission to feel special again.

When subscribers tell me things like:

• “I wore that kimono to my daughter’s graduation.”

• “Your box is my one treat every month.”

• “Opening your box is the moment I get to focus on myself.”

…it reminds me that NOT sharing my box is actually a disservice. By talking about it, I’m giving someone the chance to experience joy, relief, or encouragement they truly need.

How to Put This Shift into Practice

Here are three ways you can reframe sales as service in your own business:

1. Start with the problem you solve.Don’t just list what’s inside your box. Focus on the transformation. A teacher’s box isn’t just supplies; it’s a monthly reminder that she matters.

2. Talk about benefits, not just features.Features = “candle, sticker, bracelet.”Benefits = “a moment of calm at the end of a hard day.”People don’t buy things; they buy the way those things make them feel.

3. Stop overthinking how often you show up.You’re not bugging people. You’re being consistent. Each reminder might be the exact nudge someone needs to say yes to themselves.

Take Action

This week, I want you to practice this mindset shift:

• Write one post or one email about your subscription box.

• Instead of listing what’s inside, tell the story of how it makes someone’s life better.

• Hit “publish” or “send” and remind yourself you’re serving, not selling.

Sales is service. The right people are waiting, but they can’t say yes if you don’t show up.

Ready to reframe how you think about selling? Join me for this Friday Fuel episode as I share the mindset shift that turned sales from something I dreaded into one of the most powerful ways I serve my audience. You’ll walk away with practical steps to show up with confidence and start sharing your box in a way that feels authentic – and effective.

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