61. How to sound less robotic and build better rapport in interviews

Customer Success Career Coach

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תוכן מסופק על ידי Carly Agar | Career and Job Interview Tips for Customer Success Managers, Carly Agar | Career, and Job Interview Tips for Customer Success Managers. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Carly Agar | Career and Job Interview Tips for Customer Success Managers, Carly Agar | Career, and Job Interview Tips for Customer Success Managers או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

We Have The Receipts

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Battle Camp S1: Reality Rivalries with Dana Moon & QT 1:00:36

לפני 12 ימים1:00:36

הפעל מאוחר יותר

רשימות

לייק

אהבתי

1:00:36

Do you have fond childhood memories of summer camp? For a chance at $250,000, campers must compete in a series of summer camp-themed challenges to prove that they are unbeatable, unhateable, and unbreakable. Host Chris Burns is joined by the multi-talented comedian Dana Moon to recap the first five episodes of season one of Battle Camp . Plus, Quori-Tyler (aka QT) joins the podcast to dish on the camp gossip, team dynamics, and the Watson to her Sherlock Holmes. Leave us a voice message at www.speakpipe.com/WeHaveTheReceipts Text us at (929) 487-3621 DM Chris @FatCarrieBradshaw on Instagram Follow We Have The Receipts wherever you listen, so you never miss an episode. Listen to more from Netflix Podcasts.…

לפני שנה 19:41

MP3•בית הפרקים

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer?

Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back.

In this episode, I’m sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you’ll know exactly how to turn an interview into a real conversation and walk away with confidence, knowing you’ve left a lasting impression!

🛎️ FREEBIES & RESOURCES:

Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode61

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

hit the FOLLOW button so you don't miss out on any new episodes when they drop
and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

68 פרקים

61. How to sound less robotic and build better rapport in interviews

Customer Success Career Coach

published לפני שנה

שתפו

MP3•בית הפרקים

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer?

🛎️ FREEBIES & RESOURCES:

Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching

♥️ CONNECT WITH ME:

Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
Got any questions? Send me an email at support@carlyagar.com

➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode61

🌟 FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

hit the FOLLOW button so you don't miss out on any new episodes when they drop
and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

🎙️ New episodes drop every Wednesday!

68 פרקים

Όλα τα επεισόδια

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67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers 17:59

לפני 3 ימים17:59

17:59

If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep. These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them. One of these questions helped a CSM reignite a stalled deal and close a six-figure expansion just by flipping how they framed one ask. And that’s the magic... the right question doesn’t just get you answers. It positions you as a strategic partner who “gets it,” not a glorified support rep running through a checklist. If you’ve ever felt like your customers aren’t opening up or wondered why you’re not looped into strategic convos, it’s not your fault. You just need better questions. Hit play and let’s turn your next check-in into the one that changes the game. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episod67 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday!…

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לפני 17 ימים37:53

37:53

Ever find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops. In this episode, I’m chatting with Justin, who went from traditional CSM to building CS Ops teams at IBM and transforming them at VMware. We break down what CS Ops actually is, why it’s way more strategic than people realize, why companies are hunting for strategic operators like you, and how your curiosity and love for structure might just be your secret weapon. If you’ve ever thought, “I want to level up but I don’t want to manage a team,” hit play! This might be the career move you didn’t know you were looking for. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching 🔗 CONNECT WITH JUSTIN: On LinkedIn: https://www.linkedin.com/in/justintneal/ ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode65 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday!…

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61. How to sound less robotic and build better rapport in interviews 19:41

לפני 6 weeks19:41

19:41

Ever walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer? Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back. In this episode, I’m sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you’ll know exactly how to turn an interview into a real conversation and walk away with confidence, knowing you’ve left a lasting impression! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode61 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday!…

1
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Ever walked into a new job thinking it was the one , only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you. In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable. I’m joined by Bri, one of our amazing coaches inside Carly Agar Training, who’s deep in her own CS job search, and together, we’re unpacking these red flags with real-world examples. From unclear career paths and high turnover to first-time CEOs who have zero CS experience, we’re covering the biggest warning signs. Plus, giving you the EXACT questions to ask in your interviews to make sure your next role is the right one. Hit play and let’s dive in! 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode60 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!…

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59. Stop Drowning in Change: A CSM's Tactical Survival Guide 20:59

לפני 8 weeks20:59

20:59

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לפני 9 weeks27:37

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57. How to Stop Sabotaging Your CS Career (And Start Getting Promoted) 28:20

לפני 10 weeks28:20

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56. CSM Interview Coaching: One Session That Led to a $215K Job Offer 27:54

לפני 11 weeks27:54

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Would you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you. In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and led her to a $215,000 job offer, all by refining the way she shared her stories. Tune in to discover exactly how she shifted from struggling with job-seeking to feeling extreme confidence in just thirty minutes. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode56 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!…

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55. 6 Sneaky Ways to Impress in Your Next CSM Interview Presentation (Part 2) 21:18

לפני 12 weeks21:18

21:18

Are you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer. Tune in to learn how to master your content delivery, engage your audience, show professionalism, and more as you prepare to make a lasting impact. There's so much valuable insight to gain, so tune in as we break down these crucial elements that could be the key to your next big career move. Don’t miss the opportunity to elevate your CSM presentation interview skills and set yourself apart from the competition! 🎧 Listen to Part 1 - Episode 54: Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1): https://www.carlyagar.com/blog/nail-cs-interview-presentations 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode55 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!…

1
54. Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1) 21:28

לפני 13 weeks21:28

21:28

Do you dread the thought of a CS interview presentation? People love to hate these, but not me! That’s why, in part one of this two-part series, I am diving into how to nail your CS interview presentations. I’ll share everything I have learnt from my experience as a hiring manager and a coach who has helped over 800 aspiring professionals. I’ll break down the three most common types of presentations and shed light on the first four critical assessment criteria. Tune in for practical tips and strategies that can give you a competitive edge and set you on the path to securing your dream customer success role. Let’s transform those interview jitters into confident, job-winning presentations! 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode54 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!…

1
53. 9 Easy ways to make a bigger impact in your customer success job 22:53

לפני 14 weeks22:53

22:53

Are you ready to make a bigger impact at your customer success job this year? Whether you're new to the role or a seasoned CSM looking for new ways to shine, this episode is packed with actionable strategies that will help you stand out. In this episode, I share nine super easy, time-efficient tips to elevate your performance and drive significant value for your company. I will break down each strategy into simple steps you can start implementing today. If you're eager to be recognized, secure promotions, or simply become a better CSM, this episode is your ultimate guide to career growth in customer success. Tune in to discover how you can start making a bigger impact now! 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode53 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening!…

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Customer Success Career Coach « » 61. How to sound less robotic and build better rapport in interviews

61. How to sound less robotic and build better rapport in interviews

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61. How to sound less robotic and build better rapport in interviews