Join us each week as celebrity guests pitch an idea for a film based on one of the SUPER niche sub-genres on Netflix. From ‘Steamy Crime Movies from the 1970s’ to ‘Australian Dysfunctional Family Comedies Starring A Strong Female Lead’, our celebrity guests will pitch their wacky plot, their dream cast, the marketing stunts, and everything in between. By the end of every episode, Jimmy Carr, Comedian by night / “Netflix Executive” by day, will decide whether the pitch is greenlit or condemned to development hell! New episode every other Wednesday starting May 28th! Listen on all podcast platforms and watch on the Netflix is a Joke YouTube Channel . The Big Pitch is a co-production by Netflix and BBC Studios Audio.…
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תוכן מסופק על ידי Carly Agar | Career and Job Interview Tips for Customer Success Managers, Carly Agar | Career, and Job Interview Tips for Customer Success Managers. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Carly Agar | Career and Job Interview Tips for Customer Success Managers, Carly Agar | Career, and Job Interview Tips for Customer Success Managers או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
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התחל במצב לא מקוון עם האפליקציה Player FM !
התחל במצב לא מקוון עם האפליקציה Player FM !
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67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers
Manage episode 481150078 series 3551855
תוכן מסופק על ידי Carly Agar | Career and Job Interview Tips for Customer Success Managers, Carly Agar | Career, and Job Interview Tips for Customer Success Managers. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Carly Agar | Career and Job Interview Tips for Customer Success Managers, Carly Agar | Career, and Job Interview Tips for Customer Success Managers או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep.
These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them.
One of these questions helped a CSM reignite a stalled deal and close a six-figure expansion just by flipping how they framed one ask. And that’s the magic... the right question doesn’t just get you answers. It positions you as a strategic partner who “gets it,” not a glorified support rep running through a checklist.
If you’ve ever felt like your customers aren’t opening up or wondered why you’re not looped into strategic convos, it’s not your fault. You just need better questions. Hit play and let’s turn your next check-in into the one that changes the game.
🛎️ FREEBIES & RESOURCES:
- Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
- Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
- Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
- Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
♥️ CONNECT WITH ME:
- Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
- Got any questions? Send me an email at support@carlyagar.com
➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episod67
🌟 FOLLOW & REVIEW:
Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:
- hit the FOLLOW button so you don't miss out on any new episodes when they drop
- and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!
This helps me reach more customer success pros who need these insights.
Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.
🎙️ New episodes drop every Wednesday!
Mentioned in this episode:
Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews
70 פרקים
שתפוManage episode 481150078 series 3551855
תוכן מסופק על ידי Carly Agar | Career and Job Interview Tips for Customer Success Managers, Carly Agar | Career, and Job Interview Tips for Customer Success Managers. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Carly Agar | Career and Job Interview Tips for Customer Success Managers, Carly Agar | Career, and Job Interview Tips for Customer Success Managers או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
If your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep.
These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them.
One of these questions helped a CSM reignite a stalled deal and close a six-figure expansion just by flipping how they framed one ask. And that’s the magic... the right question doesn’t just get you answers. It positions you as a strategic partner who “gets it,” not a glorified support rep running through a checklist.
If you’ve ever felt like your customers aren’t opening up or wondered why you’re not looped into strategic convos, it’s not your fault. You just need better questions. Hit play and let’s turn your next check-in into the one that changes the game.
🛎️ FREEBIES & RESOURCES:
- Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume
- Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself
- Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral
- Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching
♥️ CONNECT WITH ME:
- Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/
- Got any questions? Send me an email at support@carlyagar.com
➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episod67
🌟 FOLLOW & REVIEW:
Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:
- hit the FOLLOW button so you don't miss out on any new episodes when they drop
- and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!
This helps me reach more customer success pros who need these insights.
Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.
🎙️ New episodes drop every Wednesday!
Mentioned in this episode:
Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews
70 פרקים
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C
Customer Success Career Coach
1 69. The CS Job Search Playbook Is Dead: Here's the Evidence 27:39
27:39 
הפעל מאוחר יותר 
הפעל מאוחר יותר 
רשימות 
לייק 
אהבתי27:39
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיYou’ve been told to obsess over resume keywords, send out dozens of applications each week, and reach out to recruiters after every single job posted. But what if I told you those classic job search “secrets” are actually tanking your chances of getting hired in Customer Success? In this episode, I’m diving into the job search advice that’s actively sabotaging your career growth and breaking down what’s TRULY working in the CS job market right now (according to hundreds of recruiters and hiring managers I’ve interviewed). Here’s the deal… the hiring landscape has completely changed, and so have the rules of landing interviews. I’m pulling back the curtain on why your applications are getting ghosted, even when you’re more than qualified and revealing the new skills and strategies hiring teams care about most. From the outdated myths you need to drop ASAP, to the REAL behaviors hiring managers are watching for (hint, it’s not just what’s on your resume), I’ll show you how to get ahead of the competition. If you’re tired of wasting time on advice that doesn’t work and want a proven shortcut to stand out, this one’s for you. Press play and let’s get you hired! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode69 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 68. The New Rules of CS Job Hunting: Why Your Experience Isn't Getting You Hired 27:11
27:11 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי27:11
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיAre you feeling stuck or frustrated with your job search? You’re not alone, and it’s not your fault. If your CS job hunting experience feels like you're tossing applications into a black hole, this episode is your wake-up call. The truth is, it’s not your lack of experience, a career gap, or missing KPIs that’s keeping you stuck. The job market has done a complete 180 since pre-2020, and the old playbook is officially dead. In this episode, I’m breaking down exactly how and why the market shifted, why you might be questioning every career decision you’ve ever made, and what’s really holding most people back from landing interviews (no, it’s not your resume). I’m also sharing real talk about why so much advice out there is garbage, and what actually works based on data, not trends. Ready to finally break that cycle of job search frustration? Hit play and let’s fix your strategy. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode-68 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 67. Beyond the Check-In: The Questions Top CSMs Use To Build Authority With Customers 19:07
19:07 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי19:07
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIf your customer check-ins feel awkward and your QBRs are just you talking at a screen of blank stares, this episode is your tactical reset. I’m sharing the five power questions top CSMs use to turn flat convos into high-impact, expansion-driving moments without needing deep product knowledge or extra prep. These aren’t theoretical frameworks. They’re practical, repeatable questions you can use today to build trust, build authority with customers, and uncover what actually matters to them. One of these questions helped a CSM reignite a stalled deal and close a six-figure expansion just by flipping how they framed one ask. And that’s the magic... the right question doesn’t just get you answers. It positions you as a strategic partner who “gets it,” not a glorified support rep running through a checklist. If you’ve ever felt like your customers aren’t opening up or wondered why you’re not looped into strategic convos, it’s not your fault. You just need better questions. Hit play and let’s turn your next check-in into the one that changes the game. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episod67 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 66. I analyzed 11 successful customer success resumes: here’s what they had in common 20:59
20:59 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי20:59
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיEver wonder why your resume keeps getting ghosted, even when your experience checks every box? After combing through 11 before-and-after resumes from job seekers who actually landed CS roles, I uncovered six patterns that turned their apps from invisible to irresistible. And spoiler: it’s not what those cookie-cutter career blogs are telling you. In this episode, I walk you through the exact framework we used with these clients, including the exact resume rewrites that worked, what we changed, why it worked, and how you can apply it today. If you’re ready to stop guessing and finally get recruiters to stop scrolling, hit play! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode66 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 65. What does a career in CS Ops really look like? 39:01
39:01 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי39:01
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיEver find yourself thinking, “There’s gotta be a better way to do this”? If you’re the CSM who’s constantly rebuilding broken processes in your head, secretly obsessed with structure and scale, and lowkey bored of the same playbooks, this episode is your permission slip to explore CS Ops. In this episode, I’m chatting with Justin, who went from traditional CSM to building CS Ops teams at IBM and transforming them at VMware. We break down what CS Ops actually is, why it’s way more strategic than people realize, why companies are hunting for strategic operators like you, and how your curiosity and love for structure might just be your secret weapon. If you’ve ever thought, “I want to level up but I don’t want to manage a team,” hit play! This might be the career move you didn’t know you were looking for. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching 🔗 CONNECT WITH JUSTIN: On LinkedIn: https://www.linkedin.com/in/justintneal/ ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode65 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 64. 4 Ways To Leverage AI And Uplevel Your CSM Game 23:23
23:23 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי23:23
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיBeing a standout CSM today isn’t about working harder… it’s about working smarter. And if you’re not already using AI to do that, you’re missing a massive opportunity to save time, impress leadership, and build deeper customer relationships. In this episode, I’m sharing four creative ways you can leverage AI that have completely changed the game. From building thought leadership content, to optimizing your schedule, to making sense of messy data. If you’ve been curious about how to bring AI into your workflow and make your job a whole lot easier, this one’s your blueprint. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode64 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 63. The Hidden Mechanics of Job Boards: Insider Secrets from Our Expert 48:14
48:14 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי48:14
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיJob boards might seem simple. You scroll, you apply, you wait. But behind the scenes? There’s a whole hidden system at play that most job seekers never see. And if you knew how it really worked, you’d job hunt completely differently. In this episode, I’m sitting down with Olivia, our Director of Customer Success and a the go-to hiring insider who’s been behind the curtain at Indeed and Data People. She’s breaking down what actually happens to your application, whether ‘Easy Apply’ is helping or hurting you, and how to work with the system instead of getting lost in it. If you’ve ever felt like your resume is disappearing into the void, you’re not imagining it. But there’s a way to work with the system instead of against it. Olivia’s spilling all the behind-the-scenes secrets, plus actionable strategies to help you save countless hours of frustration in your job search. Hit play and let’s get into it! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode63 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 62. Power Questions: 10 Smart Questions to Ask in Your Next Interview 25:53
25:53 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי25:53
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיEver walked out of an interview wondering, “Did I ask the right questions?” “Did I get all the information I really needed?” Let’s make sure you never feel that way again. In this episode, I’m giving you ten power questions that’ll help you stand out, impress hiring managers, and get the real intel you need to make smart career moves. We’re ditching the generic “What are the next steps?” and replacing it with strategic, credibility-boosting questions that show you’re thinking ahead. Want to know how leadership really operates? How does the company support its CSM team through economic challenges? Whether the company actually invests in the tools you need to succeed? If you want to walk into your next interview with confidence, ask questions that actually matter, and leave hiring committees thinking, “Damn, we need them on our team!”... hit play! Let’s make sure you’re in the driver’s seat for your next career move. 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: htt ps://customer-success-career.captivate.fm/episode62 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 61. How to sound less robotic and build better rapport in interviews 20:49
20:49 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי20:49
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיEver walked out of an interview thinking, Did I sound too stiff? Was I awkward? Why didn’t I click with the interviewer? Interviews aren’t just about saying the right things. They’re about connection. If you’re so focused on being “perfect” that you forget to sound like yourself, you might be holding yourself back. In this episode, I’m sharing seven actionable tips to help you sound more natural, build rapport, and actually connect with your interviewer. By the end, you’ll know exactly how to turn an interview into a real conversation and walk away with confidence, knowing you’ve left a lasting impression! 🛎️ FREEBIES & RESOURCES: Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself Learn how to MASTER Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ CONNECT WITH ME: Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ Got any questions? Send me an email at support@carlyagar.com ➡️ HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode61 🌟 FOLLOW & REVIEW: Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things: hit the FOLLOW button so you don't miss out on any new episodes when they drop and either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify ! This helps me reach more customer success pros who need these insights. Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week. 🎙️ New episodes drop every Wednesday! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 60. 7 Red flags to avoid in your job search (and how to suss them out for yourself) 52:05
52:05 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי52:05
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיEver walked into a new job thinking it was the one , only to realize you just stepped into a nightmare? Let’s make sure that NEVER happens to you. In this episode, I’m breaking down seven major red flags you cannot ignore when searching for your dream Customer Success role so you don’t end up in a job that makes you miserable. I’m joined by Bri, one of our amazing coaches inside Carly Agar Training, who’s deep in her own CS job search, and together, we’re unpacking these red flags with real-world examples. From unclear career paths and high turnover to first-time CEOs who have zero CS experience, we’re covering the biggest warning signs. Plus, giving you the EXACT questions to ask in your interviews to make sure your next role is the right one. Hit play and let’s dive in! 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode60 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
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Customer Success Career Coach
1 59. Stop Drowning in Change: A CSM's Tactical Survival Guide 22:08
22:08 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי22:08
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיIf there is one certainty in your customer success career, it is this: things will change. Whether it's new initiatives, restructuring, or evolving processes, staying ahead is non-negotiable. In this episode, I am breaking down exactly how to handle the constant change that comes with being a CSM. Think of this episode as your tactical guide to staying ahead. If change has you overwhelmed and you feel like it never stops, this episode is for you. Tune in for practical strategies on how to effectively manage and adapt to change in your CSM role. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode59 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 58. The Internal Career Move Nobody Talks About: Creating Your Own Role 28:45
28:45 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי28:45
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיDo you think the only way to advance your customer success career is through job-hopping? It’s time to rethink that approach because I'm going to show you how to make a strategic internal career move. In this episode, I'm breaking down exactly how to create your dream role without even leaving your company. I’ll share my personal blueprint – the exact steps I took to make this internal career move successful. I’ll break it down simply, so whether you’ve been considering this move or it’s a new idea for you now, you’ll have a clear roadmap to follow. If you love where you work but crave that dream job, this episode is a must-listen. Tune in to discover how you can achieve your career goals without leaving your company. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode58 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 57. How to Stop Sabotaging Your CS Career (And Start Getting Promoted) 29:28
29:28 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי29:28
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיAre you unintentionally blocking your own path to opportunities like promotions, transitioning to different teams, managing larger accounts, engaging in cross-functional projects, or securing a raise? If you're not progressing in your customer success career as you'd hoped, the answer might be yes. In this episode, I'll explain how you could be unintentionally stalling your customer success career growth. I'll debunk the four biggest myths that keep CSMs stuck, guide you through a quick self-assessment to identify these mistakes and show you exactly how to correct them. Whether you are currently eyeing your next promotion or you just want to make sure you're not accidentally sabotaging your own growth, this episode is packed with valuable insights. You'll learn exactly what separates those who get promoted from those who spend years waiting for a promotion. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode57 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 56. CSM Interview Coaching: One Session That Led to a $215K Job Offer 29:02
29:02 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי29:02
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיWould you believe that a single 30-minute coaching session could lead to a $215K job offer? That's precisely what happened to one of our recent clients, and I'm thrilled to unpack this incredible story for you. In this episode, I'm taking you behind the scenes to reveal how one coaching session transformed my client’s approach to interviewing and led her to a $215,000 job offer, all by refining the way she shared her stories. Tune in to discover exactly how she shifted from struggling with job-seeking to feeling extreme confidence in just thirty minutes. 🤩 Stand out and get interviews in today's crowded job market with my FREE Training: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your customer success job interviews with my FREE Training: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode56 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
C
Customer Success Career Coach
1 55. 6 Sneaky Ways to Impress in Your Next CSM Interview Presentation (Part 2) 22:26
22:26 הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתי22:26
הפעל מאוחר יותר הפעל מאוחר יותר רשימות לייק אהבתיAre you ready to impress at your next CSM interview presentation? If you haven’t listened to part one, I recommend you go back and listen to that one first, but in this part 2, I am letting you in on six sneaky things you can do in your next CSM interview presentation to wildly impress the hiring team and get that offer. Tune in to learn how to master your content delivery, engage your audience, show professionalism, and more as you prepare to make a lasting impact. There's so much valuable insight to gain, so tune in as we break down these crucial elements that could be the key to your next big career move. Don’t miss the opportunity to elevate your CSM presentation interview skills and set yourself apart from the competition! 🎧 Listen to Part 1 - Episode 54: Nail Your CS Interview Presentations: An Ex-Hiring Manager’s Guide (Part 1): https://www.carlyagar.com/blog/nail-cs-interview-presentations 🤩 Stand out and get interviews in today's crowded job market: https://customer-success-career.captivate.fm/getinterviews 🏆 SELL your experience, stand out from other candidates and show up confidently to your Customer Success job interviews: https://customer-success-career.captivate.fm/nailinterviews 🔍 Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me: https://customer-success-career.captivate.fm/coaching ♥️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/ . Head to the Show Notes: https://customer-success-career.captivate.fm/episode55 PS. Are you loving the podcast? I'd appreciate it if you could leave a rating & review for my show! This helps me support more current and aspiring Customer Success pros, just like you, to score that dream job, snag that promotion, or become the team rockstar. Don't forget to FOLLOW the podcast so you don't miss out on any new episodes when they drop. Happy listening! Mentioned in this episode: Sign up for my FREE Live Training I'm hosting on Wednesday, June 4th, on how to land interviews fast: https://customer-success-career.captivate.fm/landinterviews…
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