TCL 061 - How to get the Question behind the Question

The Coaching Leader - by IntelliCoach

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In this podcast episode, we get to the 'Question behind the question' (QBQ). It's obvious: very often, when people approach us, they don't actually share what they REALLY want to know.

If your team member comes to you and asks you: 'What's next months' roster like?', they may have an actual need behind it, like 'I really really hope that I can visit my family next month'.

The point of this episode is: If we as Leaders take a minimal effort to explore further with a coaching mindset and discover a potential QBQ, we are seen as immensely more helpful and trustworthy.

How can we ask then?

The simplest idea is: "Why do you ask?"

The downside of this question is that the 'Why' carries automatic judgment and the question almost says at the same time 'you should not have asked that'.

Instead, in this episode we encourage Leaders to ask: "What makes you ask?" with curious mind and body language.

It's a simple technique that can have a big impact.

Listen in to the episode for more details and examples! Enjoy!

Cheers, Maik
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