))
How to Build a Scalable Onboarding Program from Scratch with Cara Benecke
Manage episode 509439922 series 3555213
תוכן מסופק על ידי Anika Zubair. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Anika Zubair או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Want to win a free pair of airpod pros, sign up for a demo with Vitally: https://www.vitally.io/cspro
In this episode of the Customer Success Pro Podcast, host Anika Zubair speaks with Cara Benecke, the Head of Customer Success and Support at Workflex. They discuss the critical importance of building a customer onboarding program from scratch, the challenges faced in establishing customer success as a revenue driver, and the significance of creating 'wow moments' during onboarding. Kara shares her insights on how to effectively engage customers, the necessity of understanding their needs, and the importance of feedback in refining onboarding processes. The conversation emphasizes the need for customer success teams to be proactive, data-driven, and customer-centric in their approach to onboarding and retention.
Chapters:
00:00 Introduction to Customer Success and Onboarding
03:34 Building Customer Success from Scratch
11:39 Challenges in Building Customer Success
22:51 The Importance of Onboarding
35:36 Creating Wow Moments in Onboarding
55:22 Key Takeaways for Building Onboarding Programs
Download The CS Pro freebies:
https://thecustomersuccesspro.com/resources
Connect with Anika Zubair:
Website: https://thecustomersuccesspro.com/
LinkedIn: https://www.linkedin.com/in/anikazubair/
CSM RevUP Academy: https://thecustomersuccesspro.com/revup
Connect with Cara Benecke:
Linkedin: https://linkedin.com/in/cara-benecke/
Want to be our next guest? Apply here: https://www.thecustomersuccesspro.com/podcast-guest
Book Anika as a speaker at your next team event: https://www.thecustomersuccesspro.com/team-event
פרקים
1. Introduction to Customer Success and Onboarding (00:00:00)
2. Building Customer Success from Scratch (00:03:34)
3. Challenges in Building Customer Success (00:11:39)
4. The Importance of Onboarding (00:22:51)
5. Creating Wow Moments in Onboarding (00:35:36)
6. Key Takeaways for Building Onboarding Programs (00:52:22)
39 פרקים
שתפו
