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ืชืืื ืืกืืคืง ืขื ืืื Nexthink. ืื ืชืืื ืืคืืืงืืกืืื ืืืื ืคืจืงืื, ืืจืคืืงื ืืชืืืืจื ืคืืืงืืกืืื ืืืขืืื ืืืกืืคืงืื ืืฉืืจืืช ืขื ืืื Nexthink ืื ืฉืืชืฃ ืคืืืคืืจืืช ืืคืืืงืืกื ืฉืืื. ืื ืืชื ืืืืื ืฉืืืฉืื ืืฉืชืืฉ ืืืฆืืจื ืฉืื ืืืืื ืช ืืืืืืืช ืืืฆืจืื ืืื ืจืฉืืชื, ืืชื ืืืื ืืขืงืื ืืืจ ืืชืืืื ืืืชืืืจ ืืื https://he.player.fm/legal.
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Steve Preston is the CEO of Goodwill Industries. Though Goodwill is known for big stores where people can donate clothes and buy them secondhand, those stores are just the first level of what Goodwill Industries are about. Those stores fund an international organization that provides job training, employment placement services and other community-based programs for people who face barriers in their employment. Steve joins Jay to discuss the ways Goodwill Industries support veterans and individuals who lack job experience, an education, or face employment challenges, such as those people who are formerly incarcerated. Today's episode was produced by Tani Levitt and Mijon Zulu. To check out more episodes or to learn more about the show, you can visit our website Allaboutchangepodcast.com. If you like our show, spread the word, tell a friend or family member, or leave us a review on your favorite podcasting app. We really appreciate it. All About Change is produced by the Ruderman Family Foundation. Episode Chapters 0:00 intro 1:02 The Goodwill you donโt know 4:33 The troubling reality of work reintegration for formerly incarcerated folks 10:00 How Steve brings his public-sector experience to Goodwill 11:17 Goodwillโs employment centers 15:51 The interplay between Goodwillโs national and local arms 24:07 The case for minimizing recidivism becoming a cross-party cause 27:05 Goodbye For video episodes, watch on www.youtube.com/@therudermanfamilyfoundation Stay in touch: X: @JayRuderman | @RudermanFdn LinkedIn: Jay Ruderman | Ruderman Family Foundation Instagram: All About Change Podcast | Ruderman Family Foundation To learn more about the podcast, visit https://allaboutchangepodcast.com/ Looking for more insights into the world of activism? Be sure to check out Jayโs brand new book, Find Your Fight , in which Jay teaches the next generation of activists and advocates how to step up and bring about lasting change. You can find Find Your Fight wherever you buy your books, and you can learn more about it at โ โ โ www.jayruderman.comโ โ โ .โฆ
๐๏ธ Reality Bytes #62: Digital Overload โ The Distraction Episode ๐ง๐ฑ
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Manage episode 467238190 series 3402450
ืชืืื ืืกืืคืง ืขื ืืื Nexthink. ืื ืชืืื ืืคืืืงืืกืืื ืืืื ืคืจืงืื, ืืจืคืืงื ืืชืืืืจื ืคืืืงืืกืืื ืืืขืืื ืืืกืืคืงืื ืืฉืืจืืช ืขื ืืื Nexthink ืื ืฉืืชืฃ ืคืืืคืืจืืช ืืคืืืงืืกื ืฉืืื. ืื ืืชื ืืืืื ืฉืืืฉืื ืืฉืชืืฉ ืืืฆืืจื ืฉืื ืืืืื ืช ืืืืืืืช ืืืฆืจืื ืืื ืจืฉืืชื, ืืชื ืืืื ืืขืงืื ืืืจ ืืชืืืื ืืืชืืืจ ืืื https://he.player.fm/legal.
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused.
The discussion explores how IT can helpโor hinderโproductivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company cultureโs role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance.
Tune in for an insightful, relatable conversationโand hopefully, not as just another distraction!
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Waveโข report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.
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continue reading
The discussion explores how IT can helpโor hinderโproductivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company cultureโs role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance.
Tune in for an insightful, relatable conversationโand hopefully, not as just another distraction!
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Waveโข report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.
182 ืคืจืงืื
Manage episode 467238190 series 3402450
ืชืืื ืืกืืคืง ืขื ืืื Nexthink. ืื ืชืืื ืืคืืืงืืกืืื ืืืื ืคืจืงืื, ืืจืคืืงื ืืชืืืืจื ืคืืืงืืกืืื ืืืขืืื ืืืกืืคืงืื ืืฉืืจืืช ืขื ืืื Nexthink ืื ืฉืืชืฃ ืคืืืคืืจืืช ืืคืืืงืืกื ืฉืืื. ืื ืืชื ืืืืื ืฉืืืฉืื ืืฉืชืืฉ ืืืฆืืจื ืฉืื ืืืืื ืช ืืืืืืืช ืืืฆืจืื ืืื ืจืฉืืชื, ืืชื ืืืื ืืขืงืื ืืืจ ืืชืืืื ืืืชืืืจ ืืื https://he.player.fm/legal.
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused.
The discussion explores how IT can helpโor hinderโproductivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company cultureโs role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance.
Tune in for an insightful, relatable conversationโand hopefully, not as just another distraction!
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Waveโข report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.
โฆ
continue reading
The discussion explores how IT can helpโor hinderโproductivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company cultureโs role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance.
Tune in for an insightful, relatable conversationโand hopefully, not as just another distraction!
Watch Nexthink Experience 25 presentations on-demand here
Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here
Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Waveโข report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.
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Tous les รฉpisodes
รBack by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel. Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391) Parallel is a fictional journey inspired by the popular murder mystery series Serial , which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at one high tech firm. This mission started out to answer one simple question: Whatโs been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated. In our first episode, we uncovered the mysterious theft of productivity at Zentech. A rogue script, phantom processes, and employees caught in the crossfire. But what if this wasnโt just bad luck, or a simple system failure? What if it was deliberate? In this episode, we follow a trail left by a single vandal. A criminal that leaves no trace behind. One known only as 'The Undocumented Change.' What we uncover may change everything we thought we knew about Zentech's crisisโand possibly, about the very foundation of workplace technology itself. Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, Kathryn Shea, and Ella Drimer. Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)โฆ
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The DEX Show: A Show for IT Change Makers

In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri. From his origins in Stratford-upon-Avonโthe birthplace of Shakespeareโto advising top organizations around the world, Terence brings a uniquely human and deeply strategic perspective to the challenges of the AI era. In this lightning-in-a-bottle conversation, he reframes disruption as an opportunity rather than a threatโand explains why "respair" (an ancient word for renewed hope) might be exactly what todayโs tech leaders need. Find out more about Terence here Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platformโฆ
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The DEX Show: A Show for IT Change Makers

Introducing Parallel: A brand new IT murder mystery series by the makers of the DEX Show. Catch every episode by subscribing to Parallel on Apple Podcasts here (or simply search Parallel wherever you get your podcasts) From Nexthink and the creators of The DEX Show, this is Parallel: One IT story told week by week. Because technology problems donโt happen in isolation. Or by themselves. They happen in parallel. Whatโs been killing productivity at Zentech, a cutting-edge company known for its efficient operations and innovation? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? Over the course of 5 weeks, youโll see that answering that question uncovered all sorts of other unanswered questions, and we ended up finding more mysteries - crashing systems, failed updates, unhappy employees, and a strange reference to something called โThe Foundationโ. Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platformโฆ
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The DEX Show: A Show for IT Change Makers

In this Very British Edition of The DEX Show, Tom welcomes Jack Bourne, Head of IT Operations at the British Transport Police. Jack shares insights into the unique challenges of delivering seamless digital experiences across a highly mobile, widely dispersed police force operating across 170+ sites. Jack offers a fascinating look at proactive IT, digital adoption, and collaboration in a public service context. Plus, find out how rebooting really can be revolutionaryโwhen you do it at scale. And how there are no robot dogs (yet). Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platformโฆ
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The DEX Show: A Show for IT Change Makers

1 ๐๏ธ Reality Bytes: XLA 2.0 โ The New Frontier of Experience-Led IT (w/ Maurice van den Driessche) 26:53
The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation. Listen to Alan Nance on XLAs here Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platformโฆ
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The DEX Show: A Show for IT Change Makers

In this episode of The DEX Show, we go behind the curtain with Seth White, founder at Ellipsys, to unpack the real work required to make Digital Employee Experience (DEX) successful. From building the right operational structures to dealing with tool sprawl, Seth gives a grounded, candid view of how to actually drive measurable outcomes with DEX initiatives. No hypeโjust what works. Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.โฆ
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The DEX Show: A Show for IT Change Makers

1 ๐๏ธ Reality Bytes: Productivity in 2025 โ New Insights on AI, DEX & Adoption (Exclusive) 29:28
In this Reality Bites, the team explores the first installment of 'ITโs New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI eraโespecially through the lenses of adoption, digital dexterity, and business value. This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025โand where they still have blind spots. Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.โฆ
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The DEX Show: A Show for IT Change Makers

Heather E. McGowanโrenowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantageโjoins Tim and Tom to explore the deep changes shaping work, leadership, and society. Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disruption. A wonderful conversation with a special thinker! Check out Heather's new website here Learn more about Nexthink's Adopt here Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers

1 ๐๏ธ Reality Bytes: Welcome to the Machine โ Assist 2.0 SPEAKS (w/ Marc Petter & Assist 2.0) 24:19
Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petterโฆ but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilitiesโfrom identifying key experience trends to generating strategic cost-saving recommendations in seconds. Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query toolโitโs an analyst, a guide, and a force multiplier for IT teams. Listen to Mohamed and Maxime explain how they taught Assist NQL here and read their blog here Learn more about Assist here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.โฆ
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The DEX Show: A Show for IT Change Makers

In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of workโincluding why tech adoption has skyrocketed to the top of every IT leaderโs priority list in 2025. Topics discussed include: Why โgetting more for lessโ is driving adoption to the top of the digital workplace agenda The growing convergence of DEX and digital adoption platforms (DAP) How leading enterprises are embedding DEX thinking into product teams and decentralizing the โexperience officeโ What mature organizations are doing differentlyโand why HR-IT alignment is no longer optional Why generative AI is putting new pressure on enablement, training, and behavioral adoption The neuroscience of DEX, flow states, and the emotional intelligence required to design systems for humans Learn more about Nexthink's Adopt here Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers

This very special Reality Bytes explores one of Nexthinkโs most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) โ and what it means for the future of digital employee experience. Youโll hear: ๐ How Nexthink Assist evolved from a query generator into a true DEX analyst ๐ง Why teaching AI to reason (not just autocomplete) is the next frontier ๐ Assistโs upcoming capabilitiesโfrom generating reports to learning from peers โก๏ธ Why this is so much more than just another chatbotโitโs the start of a revolution in IT operations Read Mohamed and Maxime's blog here Learn more about Assist here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers

What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse? In this episode, Tim and Tom catch up with Robin Milton-Schรถnemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enablerโand why โAre you having a good time?โ might be the ultimate success metric. In this conversation: ๐ง How Robinโs team transformed onboarding into a proactive, personalized experience ๐ฏ Why curated choice beats overwhelming options every time ๐ฆ What white-glove IT actually looks like in practice ๐ค The future of LLMs and digital agents as tailored IT support ๐ How sentiment and feedback drove constant innovation ๐ก Why ITโs future lies in human empathy, not just technical excellence Whether you work in IT, digital workplace strategy, or simply care about improving employee experienceโthereโs plenty to take away from this one. Register for Nexthink Experience 2025 here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers

The whole panel is back in full force! Tim, Tom, Sean, Dina, Oriana, and Megan come together to unpack the future of Digital Employee Experience (DEX). With AI reshaping the way we work, is DEX entering a new era of influence across IT, HR, and beyond? Or are we seeing a period of consolidation where DEX solidifies its place as a core business investment? In this episode: ๐ The evolution of DEX โ transformation or consolidation? ๐ค AIโs role in shaping the next wave of workplace intelligence ๐ข Breaking down corporate silos โ how IT and HR must collaborate ๐ก Operationalizing DEX: moving from concept to measurable impact ๐ Transparency & adoption โ why tracking success is key ๐ฅ The โHoly Cowโ moments: how AI will redefine the DEX experience This episode is a must-listen for IT leaders, digital workplace strategists, and anyone invested in the future of employee experience. Watch Nexthink Experience 24 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers

Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy. In this episode: ๐ The XLA tipping point โ is 2025 the year? ๐ Why major brands are finally investing in experience management ๐ค AIโs role in shaping the next wave of digital experience ๐ฎ Alanโs predictions for the future of service, IT, and business transformation If you're in IT, digital workplace, or experience management, this is a must-listen! Read more about the XLA Insitute here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers

This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large. We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nexthink is positioning itself at the cutting edge of Digital Employee Experience (DEX). Oh, and did we mention Nicolo once had a FIFA football agent license? Tune in for a fascinating look at the intersection of strategy, finance, and product innovationโplus a dash of football banter. ๐ Hit play now! Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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