Why do so many of us get nervous when public speaking? Communication expert Lawrence Bernstein says the key to dealing with the pressure is as simple as having a casual chat. He introduces the "coffee shop test" as a way to help you overcome nerves, connect with your audience and deliver a message that truly resonates. After the talk, Modupe explains a similar approach in academia called the "Grandma test," and how public speaking can be as simple as a conversation with grandma. Want to help shape TEDโs shows going forward? Fill out our survey ! Become a TED Member today at https://ted.com/join Learn more about TED Next at ted.com/futureyou Hosted on Acast. See acast.com/privacy for more information.โฆ
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ืชืืื ืืกืืคืง ืขื ืืื Nexthink. ืื ืชืืื ืืคืืืงืืกืืื ืืืื ืคืจืงืื, ืืจืคืืงื ืืชืืืืจื ืคืืืงืืกืืื ืืืขืืื ืืืกืืคืงืื ืืฉืืจืืช ืขื ืืื Nexthink ืื ืฉืืชืฃ ืคืืืคืืจืืช ืืคืืืงืืกื ืฉืืื. ืื ืืชื ืืืืื ืฉืืืฉืื ืืฉืชืืฉ ืืืฆืืจื ืฉืื ืืืืื ืช ืืืืืืืช ืืืฆืจืื ืืื ืจืฉืืชื, ืืชื ืืืื ืืขืงืื ืืืจ ืืชืืืื ืืืชืืืจ ืืื https://he.player.fm/legal.
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๐๏ธ Reality Bytes: Productivity in 2025 โ New Insights on AI, DEX & Adoption (Exclusive)
ืืคืขื ืืืืืจ ืืืชืจ
ืืคืขื ืืืืืจ ืืืชืจ
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ืืืืง
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Transcript
Manage episode 479745176 series 3402450
ืชืืื ืืกืืคืง ืขื ืืื Nexthink. ืื ืชืืื ืืคืืืงืืกืืื ืืืื ืคืจืงืื, ืืจืคืืงื ืืชืืืืจื ืคืืืงืืกืืื ืืืขืืื ืืืกืืคืงืื ืืฉืืจืืช ืขื ืืื Nexthink ืื ืฉืืชืฃ ืคืืืคืืจืืช ืืคืืืงืืกื ืฉืืื. ืื ืืชื ืืืืื ืฉืืืฉืื ืืฉืชืืฉ ืืืฆืืจื ืฉืื ืืืืื ืช ืืืืืืืช ืืืฆืจืื ืืื ืจืฉืืชื, ืืชื ืืืื ืืขืงืื ืืืจ ืืชืืืื ืืืชืืืจ ืืื https://he.player.fm/legal.
In this Reality Bites, the team explores the first installment of 'ITโs New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI eraโespecially through the lenses of adoption, digital dexterity, and business value.
This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025โand where they still have blind spots.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Waveโข report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
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continue reading
This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025โand where they still have blind spots.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Waveโข report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
182 ืคืจืงืื
ืฉืชืคื
ืืคืขื ืืืืืจ ืืืชืจ
ืืคืขื ืืืืืจ ืืืชืจ
ืจืฉืืืืช
ืืืืง
ืืืืชื
Transcript
Transcript
Manage episode 479745176 series 3402450
ืชืืื ืืกืืคืง ืขื ืืื Nexthink. ืื ืชืืื ืืคืืืงืืกืืื ืืืื ืคืจืงืื, ืืจืคืืงื ืืชืืืืจื ืคืืืงืืกืืื ืืืขืืื ืืืกืืคืงืื ืืฉืืจืืช ืขื ืืื Nexthink ืื ืฉืืชืฃ ืคืืืคืืจืืช ืืคืืืงืืกื ืฉืืื. ืื ืืชื ืืืืื ืฉืืืฉืื ืืฉืชืืฉ ืืืฆืืจื ืฉืื ืืืืื ืช ืืืืืืืช ืืืฆืจืื ืืื ืจืฉืืชื, ืืชื ืืืื ืืขืงืื ืืืจ ืืชืืืื ืืืชืืืจ ืืื https://he.player.fm/legal.
In this Reality Bites, the team explores the first installment of 'ITโs New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI eraโespecially through the lenses of adoption, digital dexterity, and business value.
This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025โand where they still have blind spots.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Waveโข report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
โฆ
continue reading
This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025โand where they still have blind spots.
Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here
Register for Nexthink Experience 2025 here
Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com)
Download a free copy of Forrester's 2024 EUEM Waveโข report here
For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com).
To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.
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Back by popular demand! Here's episode 2 of Tim Flower's brand new IT mystery series, Parallel. Stay up to date with ALL NEW EPISODES of Parallel, as they're released, right here (https://www.spreaker.com/podcast/parallel--6616391) Parallel is a fictional journey inspired by the popular murder mystery series Serial , which investigates the very real murder of a high school teenager who went missing after school one day. Parallel investigates the mystery of murdered enterprise productivity, now missing at one high tech firm. This mission started out to answer one simple question: Whatโs been killing productivity at Zentech? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? And what mysteries lie in the darkness of a complex enterprise, waiting to be discovered and eliminated. In our first episode, we uncovered the mysterious theft of productivity at Zentech. A rogue script, phantom processes, and employees caught in the crossfire. But what if this wasnโt just bad luck, or a simple system failure? What if it was deliberate? In this episode, we follow a trail left by a single vandal. A criminal that leaves no trace behind. One known only as 'The Undocumented Change.' What we uncover may change everything we thought we knew about Zentech's crisisโand possibly, about the very foundation of workplace technology itself. Starring the Reality Bytes crew: Tim Flower, Tom McGrath, Meghan Brake, Oriana Ott, Sean Malvey, Kathryn Shea, and Ella Drimer. Get the latest edition of the Gartner Magic Quadrant here (https://nexthink.com/gartner-magic-quadrant-dex)โฆ
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The DEX Show: A Show for IT Change Makers
In this intellectually provocative episode, Tim and Tom are joined by global disruption strategist and best-selling author Terence Mauri. From his origins in Stratford-upon-Avonโthe birthplace of Shakespeareโto advising top organizations around the world, Terence brings a uniquely human and deeply strategic perspective to the challenges of the AI era. In this lightning-in-a-bottle conversation, he reframes disruption as an opportunity rather than a threatโand explains why "respair" (an ancient word for renewed hope) might be exactly what todayโs tech leaders need. Find out more about Terence here Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platformโฆ
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The DEX Show: A Show for IT Change Makers
Introducing Parallel: A brand new IT murder mystery series by the makers of the DEX Show. Catch every episode by subscribing to Parallel on Apple Podcasts here (or simply search Parallel wherever you get your podcasts) From Nexthink and the creators of The DEX Show, this is Parallel: One IT story told week by week. Because technology problems donโt happen in isolation. Or by themselves. They happen in parallel. Whatโs been killing productivity at Zentech, a cutting-edge company known for its efficient operations and innovation? Or, to get more technical about it, where do employees lose 24 minutes every day of their working lives? Over the course of 5 weeks, youโll see that answering that question uncovered all sorts of other unanswered questions, and we ended up finding more mysteries - crashing systems, failed updates, unhappy employees, and a strange reference to something called โThe Foundationโ. Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platformโฆ
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The DEX Show: A Show for IT Change Makers
In this Very British Edition of The DEX Show, Tom welcomes Jack Bourne, Head of IT Operations at the British Transport Police. Jack shares insights into the unique challenges of delivering seamless digital experiences across a highly mobile, widely dispersed police force operating across 170+ sites. Jack offers a fascinating look at proactive IT, digital adoption, and collaboration in a public service context. Plus, find out how rebooting really can be revolutionaryโwhen you do it at scale. And how there are no robot dogs (yet). Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platformโฆ
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The DEX Show: A Show for IT Change Makers
1 ๐๏ธ Reality Bytes: XLA 2.0 โ The New Frontier of Experience-Led IT (w/ Maurice van den Driessche) 26:53
The team sits down with Maurice van den Driessche, Senior Solution Consultant at Nexthink, to explore the real-world evolution of XLAs. With nearly seven years at Nexthink and deep experience in IT governance and service management, Maurice offers candid insights on the power and pitfalls of experience-level agreements in 2025. From sentiment-driven IT to the emergence of the Experience Management Office, this episode is a must-listen for anyone aiming to move beyond KPIs and into actionable, people-first service transformation. Listen to Alan Nance on XLAs here Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platformโฆ
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The DEX Show: A Show for IT Change Makers
In this episode of The DEX Show, we go behind the curtain with Seth White, founder at Ellipsys, to unpack the real work required to make Digital Employee Experience (DEX) successful. From building the right operational structures to dealing with tool sprawl, Seth gives a grounded, candid view of how to actually drive measurable outcomes with DEX initiatives. No hypeโjust what works. Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.โฆ
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The DEX Show: A Show for IT Change Makers
1 ๐๏ธ Reality Bytes: Productivity in 2025 โ New Insights on AI, DEX & Adoption (Exclusive) 29:28
In this Reality Bites, the team explores the first installment of 'ITโs New Mandate: The Science of Productivity,' a new two-part research report produced in partnership with Vanson Bourne. Tim is on a well-earned break, but the rest of the crew (Tom, Sean, Dina, Megan, Oriana) is on hand to dissect the findings from part one of the study (available below) which explores how IT is navigating the AI eraโespecially through the lenses of adoption, digital dexterity, and business value. This is the must-listen launchpad for understanding how IT leaders are rethinking productivity in 2025โand where they still have blind spots. Download part 1, 'Transformation: Driving Adoption, Productivity, and Change in the AI Era', free of charge right here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.โฆ
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The DEX Show: A Show for IT Change Makers
Heather E. McGowanโrenowned future-of-work strategist, keynote speaker, and bestselling author of The Adaptation Advantage and The Empathy Advantageโjoins Tim and Tom to explore the deep changes shaping work, leadership, and society. Heather shares her insights on why continuous learning, empathy-driven leadership, and trust-building are now strategic imperatives in the face of accelerating technological, cultural, and societal disruption. A wonderful conversation with a special thinker! Check out Heather's new website here Learn more about Nexthink's Adopt here Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
1 ๐๏ธ Reality Bytes: Welcome to the Machine โ Assist 2.0 SPEAKS (w/ Marc Petter & Assist 2.0) 24:19
Say hello to your new digital sidekick! In this very special episode of The DEX Show, we go full sci-fi as Tim and Tom not only speak with Nexthink's Senior Product Manager Marc Petterโฆ but also with Nexthink Assist 2.0 itself. Yes, you read that right. Nexthink's new AI-powered DEX assistant joins us on mic to demo its dazzling new capabilitiesโfrom identifying key experience trends to generating strategic cost-saving recommendations in seconds. Marc shares the vision behind this revolutionary upgrade and explains why Assist 2.0 is so much more than a query toolโitโs an analyst, a guide, and a force multiplier for IT teams. Listen to Mohamed and Maxime explain how they taught Assist NQL here and read their blog here Learn more about Assist here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform.โฆ
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The DEX Show: A Show for IT Change Makers
In this vintage DEX Show, Tim and Tom sit down once again with returning favorite Andrew Hewitt, Principal Analyst at Forrester and longtime expert on digital employee experience (DEX). The trio explore the biggest trends reshaping the future of workโincluding why tech adoption has skyrocketed to the top of every IT leaderโs priority list in 2025. Topics discussed include: Why โgetting more for lessโ is driving adoption to the top of the digital workplace agenda The growing convergence of DEX and digital adoption platforms (DAP) How leading enterprises are embedding DEX thinking into product teams and decentralizing the โexperience officeโ What mature organizations are doing differentlyโand why HR-IT alignment is no longer optional Why generative AI is putting new pressure on enablement, training, and behavioral adoption The neuroscience of DEX, flow states, and the emotional intelligence required to design systems for humans Learn more about Nexthink's Adopt here Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
This very special Reality Bytes explores one of Nexthinkโs most exciting and ambitious AI projects to date. Tim and Tom are joined by Mohamed Kafsi, Director of AI Diagnostics, and Maxime Kinet, Tech Lead in Diagnostics, to tell the incredible story of teaching a large language model to speak Nexthink Query Language (NQL) โ and what it means for the future of digital employee experience. Youโll hear: ๐ How Nexthink Assist evolved from a query generator into a true DEX analyst ๐ง Why teaching AI to reason (not just autocomplete) is the next frontier ๐ Assistโs upcoming capabilitiesโfrom generating reports to learning from peers โก๏ธ Why this is so much more than just another chatbotโitโs the start of a revolution in IT operations Read Mohamed and Maxime's blog here Learn more about Assist here Register for Nexthink Experience 2025 here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
What happens when IT stops thinking like a helpdesk and starts acting like a user experience powerhouse? In this episode, Tim and Tom catch up with Robin Milton-Schรถnemann, most recently User Platform Engineering Manager at Man Group, to unpack a radical, human-centered approach to EUC and IT. From white-glove onboarding to sentiment-driven service delivery, Robin breaks down how to turn IT from gatekeeper into enablerโand why โAre you having a good time?โ might be the ultimate success metric. In this conversation: ๐ง How Robinโs team transformed onboarding into a proactive, personalized experience ๐ฏ Why curated choice beats overwhelming options every time ๐ฆ What white-glove IT actually looks like in practice ๐ค The future of LLMs and digital agents as tailored IT support ๐ How sentiment and feedback drove constant innovation ๐ก Why ITโs future lies in human empathy, not just technical excellence Whether you work in IT, digital workplace strategy, or simply care about improving employee experienceโthereโs plenty to take away from this one. Register for Nexthink Experience 2025 here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
The whole panel is back in full force! Tim, Tom, Sean, Dina, Oriana, and Megan come together to unpack the future of Digital Employee Experience (DEX). With AI reshaping the way we work, is DEX entering a new era of influence across IT, HR, and beyond? Or are we seeing a period of consolidation where DEX solidifies its place as a core business investment? In this episode: ๐ The evolution of DEX โ transformation or consolidation? ๐ค AIโs role in shaping the next wave of workplace intelligence ๐ข Breaking down corporate silos โ how IT and HR must collaborate ๐ก Operationalizing DEX: moving from concept to measurable impact ๐ Transparency & adoption โ why tracking success is key ๐ฅ The โHoly Cowโ moments: how AI will redefine the DEX experience This episode is a must-listen for IT leaders, digital workplace strategists, and anyone invested in the future of employee experience. Watch Nexthink Experience 24 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Tim and Tom welcome back Alan Nance, VP for Experience Advocacy at the XLA Institute, for a long-overdue deep dive into the explosive growth of Experience Level Agreements (XLAs). From the early days of skepticism to today's full-scale adoption by global enterprises, Alan shares insights on how the XLA movement is reshaping IT and digital workplace strategy. In this episode: ๐ The XLA tipping point โ is 2025 the year? ๐ Why major brands are finally investing in experience management ๐ค AIโs role in shaping the next wave of digital experience ๐ฎ Alanโs predictions for the future of service, IT, and business transformation If you're in IT, digital workplace, or experience management, this is a must-listen! Read more about the XLA Insitute here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
This fantastic episode sees Megan, Dina and Tom welcome Nicolo Raffaele, Head of Corporate Development at Nexthink. From shaping M&A strategy to scouting game-changing innovations, Nicolo plays a key role in plotting the future of Nexthink and (by extension) the DEX sector at large. We dive into how Nicolo separates market noise from real industry shifts, why serendipity plays a role in discovering new opportunities, and how Nexthink is positioning itself at the cutting edge of Digital Employee Experience (DEX). Oh, and did we mention Nicolo once had a FIFA football agent license? Tune in for a fascinating look at the intersection of strategy, finance, and product innovationโplus a dash of football banter. ๐ Hit play now! Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
How do you drive digital adoption for 450,000 employees across 150 countries? Digital Experience Director & Employee Experience Evangelist Anthony Firmin joins Tim and Tom to share his expertise on creating scalable, human-centered digital adoption strategies. ๐ก In this episode, Anthony breaks down: โ
The power of data-driven adoption strategies ๐ โ
Why one-size-fits-all approaches failโand how to fix them ๐ฏ โ
The role of AI in hyper-personalized digital adoption ๐ค โ
How IT and HR must collaborate to elevate employee experience ๐ผ โ
Lessons from one of the worldโs largest MS Teams adoption projects ๐ An unmissable episode for anyone navigating digital transformation in 2025! ๐ฅ Learn more about Nexthink Adopt here Read Anthony on the DEX Hub here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this episode of Reality Bytes, Sean, Oriana, Dina, Tim, and Tom dive into the ever-present challenge of digital distraction in the workplace. From smartphones and smartwatches to endless Teams notifications, our panelists share their personal "kryptonite" when it comes to staying focused. The discussion explores how IT can helpโor hinderโproductivity, whether through well-designed tools, thoughtful policies, or just adding to the digital noise. Tim breaks down practical strategies to combat context switching, while Oriana reflects on the tension between deep work and the always-on culture. The panel also examines company cultureโs role in reinforcing (or resisting) these habits and whether IT should play a part in managing work-life balance. Tune in for an insightful, relatable conversationโand hopefully, not as just another distraction! Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In a truly special episode of The DEX Show, we're thrilled to bring you an exclusive session that was originally held for members of the Nexthink Ambassador Program. This isn't just another episodeโit's a front-row seat to an extraordinary leadership seminar featuring renowned thought leader and best-selling author, Jacob Morgan . Hosted by Tim and Tom, alongside live questions from our engaged Ambassador community, this session dives deep into the transformative concept of Leading with Vulnerability. Jacob unpacks groundbreaking insights from his latest book, offering actionable advice on how leaders can balance competence with connection to inspire their teams and drive meaningful change. Listeners will gain rare access to candid discussions on leadership in the digital era, the evolving role of IT leaders, and the intersection of digital employee experience (DEX) and organizational culture. The energy, authenticity, and wisdom shared in this session made it a standout event for live attendeesโand now it's your turn to experience it. Donโt miss this exclusive opportunity to learn from one of the foremost voices in leadership today. Whether you're an aspiring leader or a seasoned professional, Jacob's insights will challenge and inspire you. ๐ง Tune in now and elevate your leadership journey! Discover more about the Nexthink Ambassador program here Discover more about Jacob Morgan here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this Reality Bites special, we dive into the launch of Nexthink's brand new VDI Experience with special guest Andy Philp (Product Marketing Director, Nexthink). Along with Andy, the panel explores the challenges VDI teams face today, the blame game in IT, and why a holistic DEX-first approach makes managing VDI environments more effective. Tune in for an insightful discussion on how VDI impacts IT, employee experience, and the future of digital workplace strategies. Learn more about VDI Experience here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this episode of The DEX Show, Tim and Tom are joined by David Welling, IT Sustainability Governance Lead, National Grid, and Sรฉbastien Vibert, Sustainable Workplace Lead, Atos, to explore the very latest in the intersection of IT and sustainability. Together they dive into Atos' groundbreaking new research on outdated norms, like the three-year laptop lifecycle, and discuss how data-driven insights can revolutionize IT efficiency and reduce environmental impact. From unused device potential to employee engagement in sustainability initiatives, this episode outlines a bold vision for a more sustainable digital workplace. Tune in for practical strategies and thought-provoking insights to inspire change in 2025 and beyond! Check out the report here Watch Nexthink Experience 25 presentations on-demand here Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Join the first Reality Bytes panel of the year as Sean, Oriana, Tim, Tom, and Dina dig into the big question: how can we work smarter, not harder? From boosting collaboration and well-being with Digital Employee Experience (DEX) to breaking free from the "more, more, more" productivity trap, this lively chat has it all. Whether you're navigating hybrid work, balancing connection and flexibility, or rethinking how metrics drive decisions, this episode will inspire you to put employees first and find that magic mix of efficiency and humanity. ๐ก Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
This episode of The DEX Show is a departure from the norm, featuring a truly special guest: Charles Petzold, legendary author of Code: The Hidden Language of Computer Hardware and Software. Join Tom as he flies solo for an intimate and wide-ranging discussion with his favorite tech writer and historian. Discover the stories behind Charlesโ groundbreaking books, his journey into technology and writing, and his unique ability to blend technical depth with captivating narrative. They also explore the societal implications of technology, the evolving role of programmers, and the potentialโand challengesโof AI. Whether youโre a long-time fan of Petzoldโs work or new to his legacy, this is an unforgettable conversation that dives into the roots of modern computing and the art of making the complex accessible. Donโt miss this extraordinary episode! Check out Charlesโs exclusive new website here (https://codehiddenlanguage.com/) Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Happy New Year, changemakers! Start 2025 strong with a special Reality Bytes episode featuring Nexthinkโs Chief Product Officer, Sam Gantner. From personal milestones to groundbreaking innovations, Sam reflects on 2024 and shares an exciting vision for the year ahead. Discover how AI is reshaping the digital employee experience and get insider insights on Nexthinkโs game-changing advancements, including the launch of new Infinity integrations and the journey toward zero tickets. Itโs an episode packed with inspiration, forward-thinking ideas, and the energy to kick off an incredible year! Donโt miss it! Listen to Sam, Tim and Tom discuss the "DEX Tipping Point" here Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
In this final DEX Show (and Reality Bytes) episode of 2024, the whole team reflect on a year of transformation, introspection, and innovation. Oriana, Dina, Megan and Sean join Tim and Tom to discuss the major themes of the year, both inside DEX and the digital workplace more generally. From the ongoing rise of AI to strategic adaptations in business, the conversation spans key insights, including leadership through change, recalibrating human and technological roles, and the shift from hype to practical application. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this end-of-year episode of The DEX Show , Tim and Tom once again welcome show regular Geoffrey Wright (Global Solution Owner for GenAI and Digital Experience at Mondelez) for a deep dive into the evolving intersection of generative AI and digital employee experience. Geoffrey shares insights on groundbreaking tools like Amazon Nova and Synthesia, which are revolutionizing workplace efficiency, training, and multilingual content delivery. From AI-driven avatars to hyper-personalized training modules, they discuss how companies can embrace AI now to prepare employees for tomorrow. Donโt miss Geoffrey's unique perspective on leveraging AI to create meaningful, scalable, and transformative solutions across industries. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
This episode explores the world of security and compliance with Nexthink's Field Security Director John Connell. Along with Megan, Oriana and Tom, John breaks down how certifications like ISO 27001 build client trust and how partnerships with AWS support scalability and data protection. Tune in for an inside look at the "always-on treadmill" of DEX security, including proactive measures, real-time safeguards, and lessons from industry-wide events. A must-listen for DEX enthusiasts and security professionals alike! Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this episode, Phil Kirschner, founder and principal consultant at PK Consulting, explores how workplace design and digital employee experience (DEX) are intersecting to help shape the future of work. Phil discusses the role of AI in enhancing collaboration, creating smarter spaces, and optimizing hybrid models. With insights on reducing real estate portfolios while boosting engagement and productivity, this conversation offers practical advice for navigating the evolving landscape of work. Donโt miss Phil's thoughts on "virtual first, but not placeless." Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this episode of Reality Bytes , the team welcomes Chris Sibold, Nexthinkโs Senior Director of Public Sector, to explore the transformative role of Digital Employee Experience (DEX) in government IT. Drawing on his career as an Air Force logistics officer and channel leader, Chris highlights the unique challenges public sector organizations face, from legacy systems to siloed operations. Chris brilliantly illustrates how DEX drives mission-critical improvements, empowering IT teams and enhancing services for citizens. Tune in to discover how DEX isnโt just a luxury; itโs a necessity for modern government operations. Listen to Podcast #72, DEXifying US government (w/ NuAxis), here Watch DEX Show Live video episodes on YouTube here Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Tim and Tom host another bumper episode, this time LIVE from the floor of Experience London, in the historical Tobacco Dock in the cityโs East End, with five more extremely special guests: Tim McCormack (Team Lead, Edward Jones) Casper van Amelsvoort (Product Owner Squad Bolt & Squad Business Intelligence, Rabobank) Dhan Pandya (Head of End User Experience, Tokio Marine) Qasim Ali (Senior Director - Global Service Delivery & Assurance, Haleon) & Saurabh Sharma (Associate Vice President, HCL) It's a video episode too โ that be able to watch on the Nexthink YouTube channel very soon (if not already) Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making these wonderful Experience DEX Show dispatches possible! Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
Tim and Tom host a bumper episode LIVE from the floor of Experience Boston, featuring no less than four extremely special guests: Matt Campbell ( Product Owner โ End User Productivity and Compute, Viasat Inc.) Andrew Sanchez ( Desktop Support Analyst II, Vituity) Trent Garewal ( Sr IT Professional, Kimley-Horn) Steve Massman (Systems Architect, Veterans United) It's a video episode too -- which you'll soon be able to watch on the Nexthink YouTube channel . Huge thanks to Sarah Pellegrini, Ella Drimer, Justin Saglio, Jack Higdon, and Kathryn Shea for making this extremely fun episode possible. Watch Nexthink Experience 25 presentations on-demand here (https://nexthink.com/experience/replays) Read the new Nexthink report, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity', right here Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
The Reality Byes team break down the fantastic new report by Nexthink, 'The Death (and Rebirth) of the Service Desk: How AI & Automation Are Reshaping IT and Enterprise Productivity.' Download the free new report right here Register now for Nexthink Experience 24 in London (5-6 Nov) here (https://www.nexthink.com/experience). Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Tom and Tim welcome Brian Elliott, author of How the Future Works , to dive deep into the changing dynamics of the modern workplace as Generation Z starts to transform the workforce. They explore common misconceptions about Gen Z, how this digital-native generation is shaping workplace expectations, and the critical importance of hybrid work models that balance mentorship and socialization. Brian shares his insights on how Gen Z differs from previous generations in terms of work-life balance, stressors like social media and the pandemic, and their desire for meaningful, flexible, and in-person engagement. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this special episode of The DEX Show, regular Reality Bytes panelist Megan Brake joins Tim and Tom to preview the highly anticipated Experience events in Boston and London. As the driving force behind this year's content, Megan shares what attendees can expect, who they can meet, what theyโll learn, andโ for want of a better wordโ experience. Discover why Experience is the must-attend event for anyone passionate about the future of Digital Employee Experience (DEX), with insights from companies like Visa, Siemens, and more. Tune in for an inside look at the biggest DEX event of the year... Book YOUR tickets below! Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Vishal Brown, Chief Evangelist and Digital Workplace Leader at NTT DATA Services, previews the integration of Microsoft Copilot and Nexthink, and how this kind of innovation will drive the future of digital employee experience. Vishal also discusses the proactive role of telemetry and how conversational AI is helping IT teams anticipate and resolve issues faster. Tune in for insights into IoT, smart offices, and the evolving digital workplace. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Welcome back, changemakers! In this episode, the crewโSean, Megan, Tim and Tomโreunites to discuss the whirlwind of developments in Digital Employee Experience (DEX) over the past few weeks. Tim shares highlights from his recent business trip to Australia, including the growing awareness of DEX in the region and reflections on attending Gartnerโs IT Symposium. They also dive deep into the latest Gartner Magic Quadrant and Critical Capabilities reports, clarifying what sets them apart and why both are crucial for understanding the DEX landscape. Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
1 "The more human we need to be": AI, Service Desks, and Frontline Innovation (w/ Doug Tedder) 24:29
Tom welcomes Doug Tedder, a leading consultant and expert in IT service management. Together they explore the evolving role of IT, emphasizing the shift from technology as a support function to a central business enabler. Doug shares insights on the future of service desks, the growing importance of AI and automation, and how human-centric approaches are critical in an increasingly digitized world. Doug highlights the value of data-driven decision-making in IT, and how mining service desk data can enhance employee experience and foster proactive support. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this VERY special episode of Reality Bytes, the team celebrates the release of Gartner's first-ever DEX Tools Magic Quadrant, a milestone in the digital employee experience (DEX) space. Oriana, Sean, Dina and Tom welcome Andrew Robertson, Senior Director of Analyst Relations at Nexthink, to hear about the significance of this achievement and Nexthink's standout position as a leader. They discuss the importance of market recognition from major analysts like Gartner and Forrester, the future of DEX, and how Nexthink's innovative approach continues to set the industry standard. Download a free copy of the Gartnerยฎ Magic Quadrantโข for DEX Tools here (or head to Nexthink.com) Download a free copy of Forrester's 2024 EUEM Waveโข report here Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
In this solo Tim episode, guest Charlene Li, author of Winning with Generative AI and founder of Quantum Networks, shares her thoughts on successful technolgoical transformation and what this means for the approaching age of AI. Charlene emphasizes the importance of embracing change as an opportunity for growth, and the role of leadership in digital transformation. Charlene also explores the concept of "realist optimism" and offers practical advice for leaders on navigating AI adoption while aligning with organizational goals. Tune in for a deep dive into the future of technology and leadership. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this Reality Bytes, Sean, Dina, Tim, and Tom dive into the transformative potential of Microsoft's new Copilot+ PCs, focusing on how these AI-powered systems are poised to reshape the digital workspace. The panel examine the implications of the Qualcomm Neural Processing Units (NPUs) integrated into these new PC models (capable of performing an astonishing 45 trillion operations per second) examining them from the perspective of both employees and the IT teams already weighing up when and how to distribute them at their organizations. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
1 The Future of IT Leadership: From Distributed Teams to AI (w/ Kelly Monahan & Christie Smith) 44:37
Kelly Monahan and Christie Smith, authors of Essential: How Distributed Teams, Generative AI, and Global Shifts are Creating a New Human-Powered Leadership , join the show to discuss the evolution of leadership in today's tech-centric world. They explore how distributed teams, AI, and global challenges demand a shift from traditional leadership models to one that emphasizes human connection and empathy. Kelly and Christie share their insights on creating a new playbook for leaders, focusing on emotional maturity, contextual competence, and leveraging technology to enhance human interactions. Tune in for a deep dive into the future of leadership. Find out more about Kelly and Christieโs new book here: https://www.smith-monahan.com/ Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Dave Wagner (Senior Product Marketing Manager, Nexthink) joins Sean, Oriana and Tom to discuss the evolution of IT management with the rise of SaaS solutions, emphasizing the need for comprehensive visibility into application performance. Dave explains Nexthinkโs approach, highlighting best practices for deploying SaaS updates, the importance of proactive problem-solving, and the lessons from the recent CrowdStrike outage. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In the wake of the recent CrowdStrike incident, Tim and Tom welcome Greg Satell, co-founder of ChangeOS, a transformation and change advisory, and author of "Cascades: How to Create a Movement that Drives Transformational Change." Greg shares his journey from running a media organization during Ukraine's Orange Revolution to becoming an expert in organizational change and innovation. He discusses the principles of change, the role of resistance, and the importance of understanding power structures. Greg also explains how IT leaders can leverage these principles to drive change and overcome the status quo in their organizations. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
In this special EMERGENCY POD, Tim and Tom discuss the unprecedented CrowdStrike incident with Gaurang Ganatra, Nexthink's Product Marketing Director. Together, they delve deep into the details of the global IT outage caused by the faulty CrowdStrike Falcon update, and Gaurang shares real world use cases detailing how Nexthink helped customers mitigate the potential impact through preventative IT management and advanced observability capabilities. This is a must-listen, and an amazing testimony to the power of DEX. Read Gaurangโs article here Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Today, Tom was thrilled to welcome Jason Averbook, Senior Partner and Global Leader of Digital HR Strategy at Mercer, joining the show from Singapore. Jason is the author of "The Ultimate Guide to a Digital Workforce Experience: Leap for a Purpose," and together they explore how digital transformation impacts HR and employee experience. Jason shares his journey from implementing DOS mainframe payroll systems to leading digital HR strategies. They discuss the evolving dynamics between HR and IT, emphasizing his view on the need for HR to own digital strategy while IT enables it. Jason also highlights the importance of empathy and emotional intelligence in creating impactful digital experiences. Don't miss Jason's insights on the future of AI and its transformative potential in HR, and his advice for HR and IT professionals on staying relevant in this rapidly changing landscape. Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here (https://www.nexthink.com/experience). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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The DEX Show: A Show for IT Change Makers
Popular fellow Nexthinker Katharine Dahl finally answers Reality Bytesโ call to join the show as a special guest! As Principal Product Marketing Manager at Nexthink, Katharine has been instrumental in driving the launch of Nexthink Adopt, the first digital adoption product built on a digital employee experience (DEX) platform. Here she breaks down the significance of the marrriage of DAP and DEX, the digital adoption challenges in the modern workplace, and much more besidesโฆ Find out more about Nexthink Adopt here . Register now for Nexthink Experience 24 in Boston (15-16 Oct) or London (5-6 Nov) here ( https://www.nexthink.com/experience ). For more amazing DEX content, including podcasts, articles and exclusive research, head over to the DEX Hub (dex.nexthink.com). To hear more interviews like this one, subscribe to the Digital Employee Experience Podcast on Apple Podcasts, Spotify, or your preferred podcast platform. Listening on a desktop & canโt see the links? Just search for Digital Employee Experience in your favorite podcast player.โฆ
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