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Drew de Michaelis (Omega Society): Reaching the Funeral Service Breaking Point | #8
Manage episode 337732612 series 3363706
תוכן מסופק על ידי Tyler Yamasaki and Will de Michaelis. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Tyler Yamasaki and Will de Michaelis או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Drew de Michaelis had a short, yet impactful stint in death care. With a background in customer experience and management at Harry's, a mission-driven consumer brand, Drew de Michaelis was brought in as the Director of Growth and Operations at The Omega Society. He helped turn the massive cremation brand into a technology-driven business that was able to serve over 4,500 families per year during COVID.
In this episode, we discuss:
- What changes he brought to the customer experience in death care.
- How bringing technology into the funeral home was necessary for survival.
- What surprised him coming into the profession after not starting his career in death care.
- How COVID created a breaking point in his career.
If you'd like to reach out to Drew, you can find him on his LinkedIn
Tell us what you think! Email Tyler (tyler@directcremation.com) or Will de Michaelis (will@directcremation.com).
For Innovative Funeral Directors Blazing a Trail. Find us at directcremation.com.
Want to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at partingpro.com.
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