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Customer service ain't what it used to be... again - Episode 477 - The Scribble with Jeremy Bradley

לפני שנה 30:47

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תוכן מסופק על ידי The Scribble podcast. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי The Scribble podcast או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

Jeremy Bradley is back with more customer service nightmare experiences. JB talks about the frustrations of stores making customers become employees by ringing up and bagging their own purchases. He talks about how he takes matters into his own hands when there's a lineup at self-checkout and pressures staff from around the store to assist at the registers. He's even set off a store alarm. Plus, phoning in for customer support is taking longer than ever. But, why is that? Is it because staff aren't trained properly? Or is it the way that companies structure those customer service departments? Is remote work problematic for efficiency with call center and chat support teams? JB shares his thoughts.

… continue reading

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#Music #Showbiz #News Talk #News #Scribble #Entertainment #Hollywood #Celebrities #Commentary #Opinions #Discussion #Debate

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Customer service ain't what it used to be... again - Episode 477 - The Scribble with Jeremy Bradley

The Scribble with Jeremy Bradley

published לפני שנה

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MP3•בית הפרקים

תוכן מסופק על ידי The Scribble podcast. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי The Scribble podcast או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

Jeremy Bradley is back with more customer service nightmare experiences. JB talks about the frustrations of stores making customers become employees by ringing up and bagging their own purchases. He talks about how he takes matters into his own hands when there's a lineup at self-checkout and pressures staff from around the store to assist at the registers. He's even set off a store alarm. Plus, phoning in for customer support is taking longer than ever. But, why is that? Is it because staff aren't trained properly? Or is it the way that companies structure those customer service departments? Is remote work problematic for efficiency with call center and chat support teams? JB shares his thoughts.

… continue reading

539 פרקים

#Music #Showbiz #News Talk #News #Scribble #Entertainment #Hollywood #Celebrities #Commentary #Opinions #Discussion #Debate

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Would you turn your back on a friend locked up for a crime? - Episode 536 - The Scribble with Jeremy Bradley 30:47

לפני 5 ימים30:47

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It's the third week for what's turned out to be a series about inmates! This week, Jeremy Bradley talks about knowing a convicted bank robbery. Spoiler: it was his journalism instructor! When JB learned of the news that the one-time local celebrity was busted for heists across Canada, he couldn't believe what happened to the life of his former mentor. While the news saw the teacher lose nearly all of his personal relationships, JB felt compassion because, despite the crime, he knew the person well enough to realize there was a deeper issue at hand. JB talks about how he worked through his feelings after learning the bombshell news.…

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Could you trust -- or fall in love with -- a murderer? - Episode 535 - The Scribble with Jeremy Bradley 30:47

לפני 12 ימים30:47

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Last week, Jeremy Bradley talked about how he discovered some shocking news about an inmate pen pal. It led to a discussion about carrying on relationships with people behind bars and who you will likely never meet. Moreover, JB discusses messages he got from listeners after opening up the discussion to wondering if you can trust -- or potentially fall in love with -- a murderer. What is the point of forming a romantic relationship with someone who'll never have a day of freedom for the rest of their life? Shifting gears, JB talks about his experiences writing back and forth with the locked up.…

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Drama with a prison pen pal - Episode 534 - The Scribble with Jeremy Bradley 39:01

לפני 19 ימים39:01

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Jeremy Bradley reveals he's maintained a pen pal relationship with several inmates in the United States. Years ago, he was set to host a podcast featuring their stories but when the business deal fell through, he kept in touch with them, anyway. He talks about how he's come to know them quite well, even discussing his work, business and family with the people he's never spoken to or met. After getting caught up with the busy awards show season earlier this year, JB says he forgot to log in and check his mail from the murderers. When he eventually wrote back to one this spring he discovered some shocking news. It's something that he couldn't shake for days.…

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Relationship drama on social media... keep it coming! - Episode 533 - The Scribble with Jeremy Bradley 30:47

לפני 26 ימים30:47

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"Just because you have a phone, doesn't mean you need to be a content creator." That's how Jeremy Bradley opens the show this week. JB has said countless times that he has no interest in social media, however, this week he says there's an exception to his objection. It's when it comes to people broadcasting their relationship drama. He notes there's always a big, official announcement when a relationship starts and an official statement on social media when it ends. And, in between: the ups and downs are fascinating to watch play out. JB maintains he'll never publicly post birthday wishes or ooey-gooey lovey-dovey messages to his husband because, as he says, "our relationship isn't performative for an audience."…

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I'm not easily offended but did he just... - Episode 532 - The Scribble with Jeremy Bradley 38:17

לפני 5 weeks38:17

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It was a simple question that had Jeremy Bradley confused and then slightly offended. For a guy who never holds his tongue (or worries about offending people) did one question turn the tables on him? See if you would have felt the same way in that situation. Plus, JB circles back to the discussion about cellphone use from last week's episode. There was lots of conversation about how people use their devices and their pet peeves of others.…

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Put down your damn phone already - Episode 531 - The Scribble with Jeremy Bradley 38:04

לפני 6 weeks38:04

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There's at least one in every group. It's the person who's not enjoying the moment and is constantly looking at their phone. The addiction is real! Jeremy Bradley talks about his amazement that people sleep with their phones and it's usually the first thing they look at when they wake up. He goes on to talk about how workplaces should restrict phone use just as schools do with kids. JB shares a story about how phone use became a rule in his house. Later, he wonders why people have to clutch their phone as they walk down a sidewalk or through a store -- or worse yet, seeing people vacationing on the beach staring at their device. How many hours of hand-time does your phone get?…

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Embracing your not-giving-a-F's old age - Episode 530 - The Scribble with Jeremy Bradley 32:28

לפני 7 weeks32:28

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As you get older you tend to care less about what people think about you. At times, you probably don't hold your tongue and say what you want. Jeremy Bradley is at that point and has made observations about his life as he gets older. He identifies key personality traits that have changed over time and how he views people in society.…

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In which era would you live forever? - Episode 529 - The Scribble with Jeremy Bradley 30:47

לפני 8 weeks30:47

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You had "the time of your life" -- was it recently or a memory from the past? Is life as enjoyable for you now as it was when you were growing up? It depends on when you grew up, according to Jeremy Bradley. He talks about his childhood and how he would stay in his teenage years forever because it was an innocent and fun time. (He'd never want to be a kid in today's world.) JB recounts the friendships and memories that got him through childhood. Now, in his 40s, JB said he wouldn't mind being stuck in the past with the way his life was back in the day. Is it the same situation for you?…

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Politics, politics, politics. Enough, enough, enough - Episode 528 - The Scribble with Jeremy Bradley 30:47

לפני 9 weeks30:47

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Everywhere you go people are discussing politics. It's understandable given what's happening in the world (especially the United States). But for Jeremy Bradley, who's never participated in nor had an interest in politics, it's getting to be a bit much. JB explains how, as a Canadian, he watches from the sidelines people having emotionally -- and sometimes violently -- charged confrontations about politics in the U.S. He talks about how Canadians feel about politicians and politics and it's vastly different than with Americans. (Shocker, right?) "We've never had anyone throwing mashed potatoes at someone at Christmas because of a political argument," JB says.…

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It doesn't matter how my relationship works - Episode 527 - The Scribble with Jeremy Bradley 31:32

לפני 10 weeks31:32

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31:32

Relationships are always fun to discuss because you learn about how couples live and either relate to them or secretly think to yourself, "Wow, my situation is so much better." Jeremy Bradley talks about giving relationship advice when there isn't a definitive way that unions should work. He says people ask about his marriage and try to compare the setup to their own situation, though he reminds them everybody is different. Later, he addresses a common relationship question that he thinks is a setup for drama.…

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Scammers, scammers, everywhere - Episode 526 - The Scribble with Jeremy Bradley 30:47

לפני 11 weeks30:47

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Telemarketers, spammers, texters -- all out to scam you. But do you fall for it? Or have you caught onto their tricks? Calling you from overseas, mispronouncing your simple name, asking for details about your account: do you give in? Jeremy Bradley questions why people are so easily swayed when contacted out of the blue. JB notes how when customers call into a company for their product or service, customers have to provide excessive information to verify it's legitimately their account. Why don't people on the receiving end of unsolicited calls put those same protections in place for themselves? Later, JB talks about scammers who've tried to take advantage of his companies.…

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Read a damn book - Episode 525 - The Scribble with Jeremy Bradley 30:47

לפני 12 weeks30:47

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People love to read but it's toxic stuff on social media that makes them feel insecure, hate filled, depressed, lonely -- and everything else that screws with their mental health. Jeremy Bradley reflects on a time when kids were encouraged to read books and were excited to dive into the pages of a fascinating story. As adults -- and even with kids today -- not so much. Later, JB talks about odd behavior with people on social media. He wonders how trolling online and randomly posting nasty comments to pages is entertaining for people. JB shares a story from his e-commerce store where the comments section is out of control for absolutely no reason.…

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Another reality check for "influencers" - Episode 524 - The Scribble with Jeremy Bradley 35:25

לפני 13 weeks35:25

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Jeremy Bradley talks to "influencers" and encourages them to view their 15 minutes of fame as just that: fleeting and temporary. Many people with a social media platform see the likes, clicks and cash now but is it something sustainable for the rest of their life? JB talks about his retirement from a successful radio career and how he can look at the current generation of broadcasters (podcasters, YouTubers, TikTokers, etc.) and wonders if most of them have figured out the long-term business side of their content offerings. Sure, free stuff and some money now are great, but will it still be lucrative in 10 years? And can they (read as: willing to) get a "regular" job after?…

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Content is king, don't be a joker - Episode 523 - The Scribble with Jeremy Bradley 37:35

לפני 14 weeks37:35

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Content is king. That's an old saying but it's more relevant than ever thanks to today's social media world. Jeremy Bradley talks about his early days in internet radio that later turned into a syndicated radio company, producing audio programming for outlets around the world. JB encourages people who want to start creating (podcast, YouTube, etc.) to think about their content before launching a platform. It's one thing to say, "I want to do a podcast" or "I want to write a book" but there's a helluva lotta planning before anything should launch.…

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Can you feel the love tonight... and every other day in your relationship? - Episode 522 - The Scribble with Jeremy Bradley 30:47

לפני 15 weeks30:47

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It's the day you're going to see social media pages full of flowers, romantic dinners and paragraphs of people professing their love. And it makes Jeremy Bradley want to puke. JB talks about how Valentine's Day went from being a commercial "holiday" to now being a show for social media where people broadcast the day with their partner. (Remember, your partner gave you those flowers today because it's kind of expected. Ditto on the "romantic" dinner.) JB, who's been married for several years, says every day is like Valentine's Day in his relationship because they constantly go for dinners and are together all the time. "People ask why I never post about how much I love him," JB says. "Because I talk to him and don't need to communicate with him publicly on social media. I don't need that attention and validation from the public."…

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MORE Customer service ain't what it used to be - Episode 521 - The Scribble with Jeremy Bradley 30:47

לפני 16 weeks30:47

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30:47

Is it getting worse? Is the quality of customer service at an all-time low? And the new glammed-up way of referring to it as "customer experience" isn't helping most companies. Jeremy Bradley talks about the frustration of big businesses moving away from actual human contact and interaction, and relying more and more on technology to assist customers. Gone are the days of calling an 800-number and having your problem resolved in minutes. Now, it's chat bots and spotty English, irrelevant template replies and plenty of "no"s and "I'll transfer you"s. JB reflects on his time working in customer service and how employees had to own each interaction... because it was their job.…

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Putting the 'fun' in funerals - Episode 520 - The Scribble with Jeremy Bradley 30:47

לפני 17 weeks30:47

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Nobody wants to think about death but it's something that's, well, inevitable. Jeremy Bradley talks about his thoughts on funerals as various family members are battling illness. He shares stories about recent family funerals and how relatives felt about the departed and what it's made them think about life and death. Later, JB talks about a time when he couldn't stop saying the wrong thing at a funeral. He recognized his misstep in the moment, told himself to correct his wording, but every time -- wrong, wrong, wrong.…

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Is family overrated? - Episode 519 - The Scribble with Jeremy Bradley 35:33

לפני 18 weeks35:33

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35:33

The old saying is "blood is thicker than water." It's often used to declare that family is -- or should be, at least -- the most important thing in a person's life. But what if it's not? Should someone feel bad about that? Or is it better not to have family in your life? Jeremy Bradley talks about how the closeness of families during the holiday season -- especially broadcast on social media -- seems to be meant to make you feel bad if you don't have the closeness that others do. JB explains why he doesn't buy into that and how not being close with family is OK. Later, he shares about how critical opinions from parents drove him away from family as he got older.…

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Is education overrated? - Episode 518 - The Scribble with Jeremy Bradley 38:04

לפני 19 weeks38:04

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38:04

There's so much emphasis on education but it's such a broad term that we need to take a step back on what people, namely kids, are learning. Jeremy Bradley, who has a family full of teachers, looks back at his elementary school through high school years and comments about what he learned and where it's got him in life. For instance, JB talks about his friend graduating high school without knowing the spelling of basic words but had to spend three years studying Shakespeare and other stuff she's never used in the 25 years since graduating.…

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Just some middle-aged co-workers discussing porn - Episode 517 - The Scribble with Jeremy Bradley 36:09

לפני 20 weeks36:09

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Do you remember the first time you saw porn? Or the bigger question is what did/do you consider porn? Jeremy Bradley talks about how his opinions on nudity have changed with age. As he's matured, social media platforms -- ahem, Meta -- seem to be slow on their stance on "nudity" and "sexual activity." Moreover, says JB, the social media giant doesn't even have the same definition of "nudity" as a basic dictionary. Also, JB opens up about his first experiences seeing nudity and porn as a teen.…

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Some good ol' family gossip after the holidays - Episode 516 - The Scribble with Jeremy Bradley 30:47

לפני 21 weeks30:47

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A new year but same ol' family drama during the holidays. Jeremy Bradley talks about the whispering and gossip at family gatherings and how it's enjoyable to trash-talk relatives with other relatives. It ends up almost being a game of telephone when someone opens up as you sit beside them and you leave the room and tell someone else what you just heard and they tell someone and so on and so on. When there are competitive siblings raising kids, it's delicious to hear how they try to one-up each other to each other and on the side with other relatives.…

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A new year but the same old crap or a new outlook? - Episode 515 - The Scribble with Jeremy Bradley 30:47

לפני 22 weeks30:47

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It's a new year and people seem to think all of their problems from the past 12 months will suddenly go away simply because the calendar turns a new page. Who are they trying to kid? Jeremy Bradley talks about his unique way to celebrate the year behind him. It's a moment of reflection to have some laughs about what happened. Let's be honest, everything in your life on Tuesday, Dec. 31, will follow you into Wednesday, Jan. 1; the new year doesn't change your life.…

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Are holiday traditions overrated? - Episode 514 - The Scribble with Jeremy Bradley 30:47

לפני 23 weeks30:47

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Are holiday traditions something to uphold or is it OK to change things up? Jeremy Bradley talks about overcoming the pressure -- and imposed guilt -- for wanting to break family tradition and do his own thing during the holiday season. JB talks about getting enjoyment out of different experiences than what had always happened in his family for 40 years. But, not everyone in a family welcomes such change -- in fact, they might take offense to it. JB discusses how putting your own feelings and comfort first isn't as selfish as people might make you feel.…

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Is it stealing if you found it in public? - Episode 513 - The Scribble with Jeremy Bradley 30:47

לפני 24 weeks30:47

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Finders keepers, right? If you find something in public, is it fair game to keep? Jeremy Bradley talks about how he's recently discovered items and decided -- after a fair amount of time waiting for the original owner to reclaim -- that he could take them. Is that the right thing to do? JB talks about an L.A. TV news anchor who was arrested for "finding" and "taking" headphones at an airport security checkpoint. Perhaps that's a different scenario than discovering an item in an open field with nobody around. Would you take it or leave it?…

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Going into business with your partner: yes or no? - Episode 512 - The Scribble with Jeremy Bradley 33:04

לפני 25 weeks33:04

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During the pandemic, many people started home businesses for extra income -- or just something to do. That's definitely something that can test your relationships with family members. What about going into full-time business with your partner? Jeremy Bradley shares his experience working with his husband and how it affects their personal and professional relationships -- because those end up being two different things. Is it a good decision to spend all day working with your partner and then all night living with them? JB talks about how it plays out in his house... and office, respectively.…

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So, you're an "influencer" now... and then what? - Episode 511 - The Scribble with Jeremy Bradley 37:01

לפני 26 weeks37:01

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In a world full of "influencers," Jeremy Bradley still struggles (maybe refuses) to understand the fascination with the social media concept. JB recalls the time he was called an "influencer" simply because he has an audience. Are "influencers" given too much credit these days? Or, are the audiences too easily influenced simply because someone is popular? (Spoiler: numbers don't equal credibility!) JB shares his first encounter with "influencers" and his takeaways about their present and their future. He also wonders if these people think "influencing" will be their job forever because of the ego rush they get from their "power." (Do people really stay at the same job for 30 or 40 years anymore? Not usually.) So, what's next when the "influencing" is over? Can they resort to working for someone or are they too caught up with being in charge?…

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An over-the-hill gay man comments on age - Episode 510 - The Scribble with Jeremy Bradley 34:47

לפני 27 weeks34:47

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At what age do you start to embrace your age? Jeremy Bradley wonders if it's a gender difference or even dependent on your sexuality. JB says as a gay man in his 40s he's expected to feel -- and possibly viewed as -- over the hill. But, does he? He explains how even in his 30s he never shied away from telling people how old he was. Later, JB talks about how he doesn't relate to the gay community and largely distances himself from it because of how it's changed since he was, well, "in his prime."…

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Explore outside of your comfort zone - Episode 509 - The Scribble with Jeremy Bradley 30:47

לפני 28 weeks30:47

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It's one thing to enjoy the comfort of your own backyard, it's another to see the world and experience as many things as you can. Jeremy Bradley talks about his travel like and how it's completely different than what his Brazilian husband experiences. Part of the fun, he says, is seeing someone else experience new cultures and lifestyles. Exploring them together as a couple is even wilder. JB shares how one of his Brazilian employees experienced the ultimate culture shock (in a good way) with some of the things most of us in North America might take for granted.…

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Oops, they did it again! Trump: round 2 - Episode 508 - The Scribble with Jeremy Bradley 34:28

לפני 29 weeks34:28

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Americans are funny. This week's presidential race proved to the rest of the world that comedy is alive and well. Canadian Jeremy Bradley talks about how it's fascinating as an outsider to watch such a divided nation go through another roller coaster presidential campaign. He also reads social media posts from people who are so disgusted by the thought of another Trump administration that they're swearing off social media. (They're only depriving themselves of their daily habit/addiction, right? That kind of self protest isn't going to change anything.) JB also shares how the Canadian mindset surrounding politics is completely different and almost not understood by outsiders.…

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Do you trust online reviews? - Episode 507 - The Scribble with Jeremy Bradley 30:47

לפני 30 weeks30:47

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30:47

They say you shouldn't believe everything you read on the internet. But does that include online reviews? How much merit do they get in your mind? Jeremy Bradley shares his thoughts about online reviews and also his experience with decision making. JB talks about "gig work" and how people rely on apps but also why he's suspicious about testimonials for service providers. Why? He had a major strikeout that's soured him on finding help online.…

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Player FM סורק את האינטרנט עבור פודקאסטים באיכות גבוהה בשבילכם כדי שתהנו מהם כרגע. זה יישום הפודקאסט הטוב ביותר והוא עובד על אנדרואיד, iPhone ואינטרנט. הירשמו לסנכרון מנויים במכשירים שונים.

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