Evolving your support org to thrive in the AI era

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Intercom's Declan Ivory, VP of Customer Support, and Ruth O’Brien, Senior Director of Automated and Proactive Support, discuss how AI has fundamentally changed things not just for our team, but for every support team. They unpack why it’s so critical to get onboard with AI and how they’ve reimagined and evolved Intercom’s Support org to take full advantage of the opportunities AI has to offer.

Watch this episode on YouTube: https://www.youtube.com/watch?v=4MznUEXiwzQ

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https://www.linkedin.com/in/ruthieob/

https://www.linkedin.com/in/decivory/

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Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter

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https://inter.com/productpodcast

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Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot

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