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Shep Hyken on getting ahead of the competition with exceptional CX
Manage episode 422269500 series 1321127
Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience.
Watch this episode on YouTube: https://www.youtube.com/watch?v=dOIYgZ2rRrk
😁 Follow the people:
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/shephyken/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
452 פרקים
Shep Hyken on getting ahead of the competition with exceptional CX
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Manage episode 422269500 series 1321127
Renowned customer service and CX expert Shep Hyken joins Declan Ivory, VP of Customer Support at Intercom, to discuss highlights from his Achieving Customer Amazement Study and wants to help you create an amazing customer experience.and emerging trends shaping the future of customer experience.
Watch this episode on YouTube: https://www.youtube.com/watch?v=dOIYgZ2rRrk
😁 Follow the people:
https://www.linkedin.com/in/decivory/
https://www.linkedin.com/in/shephyken/
Newsletters:
Sign up for The Ticket: A twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter
Sign up for Intercom on Product: a monthly newsletter sharing our latest thinking on building and designing great products, and how that's changing in the age of AI. https://inter.com/productpodcast
Say hi on 👋
Twitter: https://twitter.com/intercom
LinkedIn: https://www.linkedin.com/company/intercom/
Learn more about Fin AI Copilot: https://www.intercom.com/support-for-agents/ai-copilot
See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
452 פרקים
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