[157] Looking Into The Mindset Of A Successful, Modern MSP

TubbTalk: The Podcast for Managed Service Providers

Robert Gibbons is Chief Revenue Officer at Aabyss, and Troy Midwood is the Chief Technology Officer. This interview was recorded with Richard Tubb live at Dattocon in Dublin in June 2024.

Robert and Troy shared their experiences in the IT sector, and explained why they believe it’s important to attend conferences such as Dattocon, and why they even bring along their intern!

Robert tells Richard what the MSP community means to him, the most valuable lesson he’s learned, and what he would do differently if he was to start an MSP again tomorrow.

Richard also asks Troy to share some advice for MSPs who are stuck in the mindset of ‘being a tech guy’, why modern MSP owners need to change their attitude to achieve longevity, and what was true when Troy started in the industry that’s still true today.

Mentioned in This Episode

• IT conference: Dattocon
• Podcast: Richard's interview with Robert
• Book: Marcus Sheridan: They Ask, You Answer: A Revolutionary Approach to Inbound Sales, Content Marketing, and Today's Digital Consumer, 2nd Edition, Revised and Updated
• Cybersecurity accreditation: Cyber Essentials/Cyber Essentials+
• Quality management certification: ISO9001
• Environmental management certification: ISO14000
• Information security certification: ISO2700
• Peer group: SBSC Northwest Group
• IT management platform: Kaseya
• PSA tool: Autotask
• RMM tool: Datto RMM
• Documentation tool: IT Glue
• Cloud marketplace: Pax8
• IT conference: Pax8 Beyond (Denver)
• IT conference: Pax8 Beyond EMEA (Berlin)