[Bonusode] How IT Glue are Harnessing AI to Improve Documentation for MSPs

TubbTalk: The Podcast for Managed Service Providers

Nadir Merchant is the General Manager and CTO for Kaseya’s MSP and IT operations Product Suite.

He’s worked in DevOps, engineering and also held the role of chief technology officer for IT Glue, the documentation experts. Today, his work is focused on building out the engineering offer.

In this bonus TubbTalk episode, recorded live at Dattoncon 2024, Richard asked Nadir to explain IT Glue and their new collaboration tool, My Glue. They also discuss what it means for the company to be part of Kaseya Datto.

Nadir shares his thoughts on how AI will affect documentation, how IT Glue helps to manage stale information and information overload, and what the company has got coming up in the next 18 months.

Mentioned in This Episode

• MSP conference: Dattocon
• Microsoft collaboration tool: SharePoint
• IT documentation: IT Glue
• IT and security platform: Kaseya
• Password management: MyGlue
• ITGlue blog: NetworkGlue
• Cloud wifi: Cisco Meraki
• Network solutions: Datto Networking
• Tech company: Ubiquiti
• Cybersecurity platform: Fortinet
• IT security: Sophos
• AI-powered networking: Aruba
• AI assistant: IT Glue Copilot