))
Customer Experience Speaker, Consultant, & New York Times Bestselling Author, Dr. Joseph Michelli | Winning Digital Customers
Manage episode 280387062 series 2807011
תוכן מסופק על ידי Howard Tiersky. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Howard Tiersky או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.
Howard is joined by New York Times bestselling author and organizational consultant, Dr. Joseph Michelli, to discuss his career and what he's learned talking to over 140 top global business leaders on all aspects of leading through and beyond COVID while writing his new book, Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges.
Know more about Dr. Joseph Michelli via his website and LinkedIn.
Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by the people who led them. The podcast covers a range of topics including digital transformation, enterprise strategy and innovation, customer research, design thinking, agile practices, journey mapping, and other related ideas.
The podcast is based on Howard Tiersky's Wall Street Journal bestselling book, Winning Digital Customers: The Antidote to Irrelevance. Tiersky lays out a simple but detailed five-step methodology that any company can follow to align their teams around a vision for the customer experience that will maximize their competitiveness in the market, identify the quick wins that will help them out of the gate, and ultimately drive the transformation needed to bring their company into alignment with today's digital world.
http://www.twitter.com/tiersky
71 פרקים
שתפו
