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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Custom branded merch is a powerful tool for keeping your brand at the forefront of your customers’ minds.
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Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
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Assorted stories from NPR
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A custom podcast based on the search HowStuffWorks provided by https://mypod.online
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A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
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Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Your favorite CS personalities answer your hardest CS questions.
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Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
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The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Welcome to Customer Growth Sessions, presented by Intergrowth. Join host Pat Ahern, Managing Partner at Intergrowth, as we discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
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A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
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Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
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Universal Engineering specializes in providing expert engineering solutions for custom door installations across Miami-Dade, ensuring each project meets strict safety and structural standards. Their team performs comprehensive assessments to confirm that custom doors fit precisely within the architectural integrity of each building, factoring in elements like wind load calculations, material durability, and environmental impact to ensure lasting performance. Universal Engineering’s services ...
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Hop on the bus with Joseph Michelli, Ph.D. (Customer Experience Professional, New York Times #1 Bestselling Author and Business Consultant). Joseph and his business-savvy guests provide a rollicking, wisdom-rich ride to customer experience excellence.
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customers in a complex and challenging business environment.
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From the author of Fanatical Prospecting and the company that re-invented sales training, the Sales Gravy Podcast helps you win bigger, sell better, elevate your game, and make more money fast.
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Get all the ideas on hacking repeat sales, customer retention and building Customer Loyalty for business growth.
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
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Ipsos' Customer Perspective is aimed at all of you who help your organisation deliver on its Brand Promise to customers and colleagues. So if you’re an Experience practitioner, lead CX measurement. management and design , head up Mystery Shopping, are all about understanding and measuring shoppers and channels, and their role in delivering business success … then this podcast is for you! Questions/Comments: CustomerPerspective@Ipsos.com www.ipsos.com
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
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Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
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Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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WB Download Custom Home Podcast will provide podcast listeners and those in the home building industry a platform to discuss home building news/updates in the nation and what’s happening on our local custom home building projects. We will have casual, entertaining discussions with experts in the industry, friends and surprise guests. The WB Download Custom Home Building Podcast is hosted by Wieland Builders President, Jeff Wieland. The Wieland family have been building homes for over 65 year ...
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Welcome to the Apex Custom Concrete & Masonry Podcast, where craftsmanship meets community! Located in Oak Harbor, Ohio, we are dedicated to transforming homes and commercial spaces with our superior concrete and masonry services. Our expertise spans outdoor kitchens, stamped patios, paver patios, staining and engraving, custom steps, concrete countertops and tables, micro etching, stone work, and brick work. Each project reflects our commitment to quality and our passion for creating beauti ...
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The podcast of custom motorcycle aficionado, entrepreneur, motorcycle journalist and enthusiast Jason Hallman
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Prestige Hearing offers bespoke custom-made ear plugs designed to provide the ultimate in comfort and protection. Whether you're looking for ear plugs for work, music, sleep, or water activities, their custom-fit solution ensures a snug, secure fit that effectively blocks out unwanted noise or water. Each pair is crafted to the exact shape of your ear, providing superior protection and comfort compared to off-the-shelf options. Made from high-quality, durable materials, Prestige Hearing’s ea ...
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Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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A custom podcast based on the search EWTN provided by https://mypod.online
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Join me each week as we dive into the inner workings of our brain and business to maximize our potential while we sip our favorite cocktails. Grab a glass, let's talk business.
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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
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KALW's call-in show: Politics and culture, dialogue and debate.
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!
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How can influencing differently lead to new opportunities? Join Deloitte’s Lou DiLorenzo Jr. in conversation with the C-Suite leaders bringing business and technology together to transform organizations and drive strategic value.
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Destination: The Nordstrom Way to Customer Loyalty, Innovation, and Sustained Success with GUEST Robert Spector
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In this newly restarted monthly episode of the Customer Experience Bus Podcast, host Joseph Michelli welcomes Robert Spector, a respected authority on customer experience and the heralded author of "The Century-Old Startup: The Nordstrom Way of Embracing Change, Challenges, and a Culture of Customer Service." Together, they delve into the enduring …
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How You Can Understand Customer Needs & Exceed Their Expectations ft. Rohan Shah (Extend)
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#updateai #customersuccess #saas #business In this episode, Josh Schachter, Founder & CEO of UpdateAI sits down with Rohan Shah, the Chief Revenue Officer and Co-founder of Extend to discuss the importance of understanding and addressing customer pain points to generate revenue and create value. We also look at how Rohan assembled a personal advise…
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Can Advocacy Generate Revenue w/ Christian Jakenfelds
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No doubt about the fact that Net Revenue Retention (NRR) is vital, but it overlooks a crucial aspect of customer value: advocacy. Imagine a customer so thrilled with your product that they enthusiastically refer others. Despite this, customer success teams often don’t get the recognition they deserve for this kind of advocacy-driven growth. Even if…
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Transforming Financial Advising With Simplicity and Tech With Adam Dell
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Adam Dell is the Founder and CEO of Domain Money, a company dedicated to creating exceptional financial products that reshape the financial system and provide accessible, high-quality financial advice. Before establishing Domain Money, he was a partner at Goldman Sachs, where he served as the Head of Product for Marcus by Goldman Sachs. With a stro…
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Ep 3: Customer Service - Going Above and Beyond
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In this special Customer Service Week episode of Above and Beyond, we dive deep into the importance of exceptional customer service and experience. This week’s theme aligns perfectly with the ethos of our podcast, so we couldn’t miss the opportunity to explore what it truly means to go above and beyond for our customers. Joining us is Abimbola of Z…
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How Acting on Case Studies Can Irrevocably Damage Your Career
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Over the course of three years, Maersk Line improved its Net Promoter Score (NPS) by an impressive 40 points, resulting in a 10% increase in shipping volumes. Even more remarkable, this growth occurred during a global shipping decline. But can other companies replicate Maersk’s success? Or are case studies like this more cautionary tales than roadm…
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175. Debate Club, Buc-ees Tasting Menu, & Movie Tropes
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Chase & Timothy talk about debate club, Buc-ees snacks, and movie tropes. Due to technical difficulties, video feed starts around 17 mins! Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Renewal Automation Leads to 15-Point Improvement in Retention Rate
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Can renewal automation transform your customer success strategy and drive significant revenue growth? The answer is YES! In this insightful conversation with Sharon Shafran, VP of Customer Success and Operations at Emerson, we explore the journey of implementing automation in a mature organization and the remarkable outcomes achieved. Click here to…
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What are the top future banking trends?
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From the growth of AI chatbots and tools to branch renovations, banks are dealing with multiple emerging(and older) trends on a daily basis. OneUnited Bank, the largest Black-owned bank, has been at the forefront of digital innovation, including AI tools. In today's episode of the Bank Customer Experience Podcast, Bradley Cooper, editor of ATM Mark…
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Episode 213 -Interview with Adam Tack of Wolf Precision
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In our first live recoding of the podcast, I invite Adam Tack onto the show. Adam is a team member here at Wolf Precision and our Sales and Operations Manager. He is also a 27 year veteran of The Marines Corp. with a lot of experience in shooting and training. We hope you enjoy the interview with Adam. vist our YouTube Channel Patreon Membership an…
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SEO Shorts: Customer Acquisition Content
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Today, we're taking a break from interviewing other experts to bring you our next episode of SEO Shorts — the segment where we explain complex SEO concepts in layman's terms. We often see brands wasting money creating content that doesn't align with their business goals. With this episode, we're discussing the only three types of content that busin…
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EP 87: Customer Service Excellence & Training Insights with Marissa Peacock
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Join host Aaron Clippinger and special guest Marissa Peacock, Implementation Specialist for SquareCoil, as they dive deep into the vital role of customer service and effective training in driving business success. In this insightful episode of "The AC Method," they explore the transformative power of leadership, the importance of engagement in trai…
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Tis the Season: Scaling-up for Consistently Memorable Holiday Experiences
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In this episode, Dr. Michelli discusses strategies for businesses to manage the holiday shopping season, ensuring both temporary and permanent staff deliver consistent, high-quality customer experiences. As holiday shopping begins earlier each year and represents a substantial portion of annual revenues, it's crucial for companies to prepare their …
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#109 Strategies to Measure and Prove the Value of Customer Experience Investments
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Tom Shimko, a seasoned expert in customer experience (CX) and marketing, to discuss the ROI of CX. Tom highlights the necessity of treating CX as a strategic imperative rather than a mere nicety. He unpacks the IDIC framework by Peppers and Rogers, emphasizing identification, differentiation, interaction, and customization as key steps. Tom shares …
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Launching A Website? How To Make Your Website Your Best Sales Person
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Ep. 75 - Think launching your website is the final step? Think again. Your website should work as a living, breathing part of your sales team—not a “set it and forget it” project. Alex Winter and Vin Gaeta explain why ongoing updates, data-driven tweaks, and sales-focused content keep your site performing at its best.Key takeaways: Ongoing Optimiza…
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The First Customer - Pioneering Solutions for an Inclusive Future with Founder Jordan Saunders
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In this episode, I was lucky enough to interview Jordan Saunders, founder and CEO of NextLink Labs. Jordan reflects on his entrepreneurial journey, starting from his early days in Pittsburgh, Pennsylvania, building computers at age 12. He shares how his passion for technology led him to pursue consulting right out of college after studying computer…
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Season 7, Episode 7 - From Bean to Cup: The Starbucks Vietnam Journey!
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Causon & the Customer with Simon Roberts
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This week, ahead of the busiest quarter for retail, Jo Causon catches up with Sainsbury's CEO Simon Roberts to chat about the importance of customer loyalty and retention in an increasingly competitive landscape.על ידי The Institute of Customer Service
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Precision Engineering for Custom Doors in Miami-Dade
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Universal Engineering specializes in providing expert engineering solutions for custom door installations across Miami-Dade, ensuring each project meets strict safety and structural standards. Their team performs comprehensive assessments to confirm that custom doors fit precisely within the architectural integrity of each building, factoring in el…
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Custom Made Ear Plugs for Unmatched Comfort and Protection From Prestige Hearing
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Prestige Hearing offers bespoke custom-made ear plugs designed to provide the ultimate in comfort and protection. Whether you're looking for ear plugs for work, music, sleep, or water activities, their custom-fit solution ensures a snug, secure fit that effectively blocks out unwanted noise or water. Each pair is crafted to the exact shape of your …
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Scaling Customer Education for Digital CS with Adam Avramescu of Personio & the CELab Podcast | Episode 077
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Adam Avramescu, Vice President of Customer Education at Personio and co-host of the CELab Podcast, joins the show to share his thoughts on the evolving role of customer education in digital customer success. He and Alex dive into the challenges of content curation, scaling personalized experiences, and the growing importance of integrating educatio…
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249: Building Strategies That Stick: Insights on Customer Experience and Personalization with Laura Richard
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Send us a text In this episode, we dive deep into the insights of Laura Richard, a Principal at Level5 Strategy and a leader committed to enhancing customer experiences. With a background in health sciences, Laura transitioned into management consulting, driven by her curiosity and passion for problem-solving. Over her 15-plus-year career, she has …
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Gun-makers share private customer information to win elections
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According to a new ProPublica investigation, for years, America’s major gun-makers have shared their customer's personal information to win elections.על ידי Malihe Razazan, Rose Aguilar
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Building a 1300WHP Indycar TransAm ft. Horizon Motorsports - The Hammerhead
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On this episode we discuss with the father & son duo, Russel & Cavan on building their 1300WHP Indycar TransAm ft. Horizon Motorsports - The Hammerhead Email us at media@trickfactory.com for any questions, inquiries or sponsorship opportunities You can check out our Youtube channels here: https://youtube.com/@TrickFactory https://youtube.com/@Modif…
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Custom Harvest Hype, Season 3 Episode 6: The Paplow Boys
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Mandi gives an update on the latest grain and cotton harvest progress across the US. She interviews Levi from Minnesota and Tom from the UK about their season working on a harvest crew! Also featuring general updates from the US Custom Harvester association office. https://www.facebook.com/uscustomharvesters/…
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T-Shirts, T-Shirts, T-Shirts: Why Custom T-Shirts Might Not Be the Best Route for Your Brand
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When it comes to promotional merchandise, custom T-shirts are a popular choice. Their versatility and universal appeal make them an easy go-to for businesses looking to boost brand visibility. However, while the phrase “T-shirts, T-shirts, T-shirts” may echo in the minds of many marketers, following the herd may not always lead to the best results …
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Standing on business with your customers | #3
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How do you serve the "perfect" customer? The one who seems to do it all right. Kristi and Stino unpack that question, and explore what it really means to be a partner to your customers. Subscribe to the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:59 - What is "perfect" anyways? 00:03:53 - Ha…
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Customer Support Strategies for a Stress-Free Holiday Season
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Text the show! As the holiday season approaches, we are sharing practical tips on how to ensure customers receive timely assistance while giving your support team the chance to rest and celebrate! From flexible scheduling to balancing half-day shifts and planning early, we discuss Buzzsprout’s approach to managing customer support over the holidays…
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Harmonizing Business Goals with Customer Experience Strategies
30:09
30:09
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30:09
In this episode, we sit down with Vinod Muthukrishnan, VP and COO at Webex Customer Experience, to explore his journey from the merchant Navy to co-founding Cloud Cherry, a company focused on improving customer experiences. Vinod shares how he made customer needs a priority, even when technology posed challenges, which eventually led to Cloud Cherr…
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#402: Piada Italian Street Food Upgrades Customer Experience with Revamped Loyalty Program and Digital Ordering
22:32
22:32
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22:32
Send us a text The philosophy “the customer is always right” drives many marketers to value client, patron, and guest feedback. Piada Italian Street Food, known for its fresh Italian-inspired menu, has steadily expanded since its founding in 2010, now operating in seven states with plans for continued growth. The brand has made it a priority to lis…
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#37 The service that customers love the most
14:34
14:34
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14:34
What service clients love the most? There are two things that you can do immediately to intercept customer's signals in a timely manner.על ידי Paolo Fabrizio
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Fall-Proof Your Outdoor Spaces: Textured Concrete Solutions for Autumn’s Slippery Challenges
10:14
10:14
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10:14
As the leaves begin to turn and the air grows crisp, it’s easy to get caught up in the beauty of autumn. However, those gorgeous colors can quickly become a hazard when they accumulate on your outdoor concrete surfaces. Combined with rain, frost, and debris, fall leaves can turn your walkways, patios, and pool decks into slippery slopes that put yo…
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