הפודקאסטים הטובים ביותר ב-Colleague (2024)

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Education and Skills for the AI Era 12:30

17d ago12:30

12:30

In this episode, David and Zena tackle one of the most pressing challenges of our time: how to prepare society for an AI-driven future. They explore the ways AI is transforming industries and reshaping the skills needed to thrive in tomorrow’s workforce. From identifying which sectors will see the biggest changes to discussing how traditional educa…

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111 Curiously Quick...My Worker Bee's Thoughts on AI in the Contact Center 6:24

30d ago6:24

6:24

Hello, My Curious Colleagues...! In this week’s “Curiously Quick” episode (#111) on the @My Curious Colleague podcast, I share my thoughts on AI in consumer relations and the contact center. My thoughts, albeit brief, are covered in three key areas. Listen to today’s episode for more details and in these past episodes noted here: 1. Helping the Age…

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Unlocking Longevity Intelligence 9:39

1M ago9:39

9:39

In this episode, David and Zena dive into Longevity Intelligence—our capacity to adapt, learn, and sustain well-being across a longer life. They explore how embracing continuous growth, proactive health practices, and resilience can help us thrive in a world where both lifespans and the pace of change are increasing. With practical insights on cult…

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Is AI Going to Take Our Jobs? 13:09

1M ago13:09

13:09

In this episode of Conversations with Zena, my AI Colleague, we dive into one of today’s hottest debates: whether AI is taking jobs away from humans or simply reshaping the workplace. Zena and David break down the complex ways AI is automating repetitive tasks, allowing humans to focus on more creative, emotional, and strategic roles. They discuss …

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How Human-AI Collaboration is Driving Innovation 18:17

2M ago18:17

18:17

In this premier episode of the Conversations with Zena, my AI Colleague, we talk about why it is important for humans to collaborate with AI as well as the specific attributes that humans and AI can bring to the collaborative table. We also provide specific examples where this collaboration effort is yielding exceptional results. Additionally, we d…

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BONUS Episode - Data & Analytics Workshop - A SOCAP Takeover w/Abe Atshan, President of NE Chapter of SOCAP 16:18

2M ago16:18

16:18

In this BONUS episode of the My Curious Colleague - #cpgcx Podcast, Denise and @Ibrahiem Atshan (Abe) discuss a Sneak Peek of the upcoming SOCAP/Society of Consumer Affairs Professionals’ Data and Analytics Workshop. Abe provides a line of sight into the workshop sharing insights into the event's structure, key sessions and the generous event spons…

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110 Curious about...Guidance for Effective Packaging Artwork Review in the Consumer Relations Role 10:05

3M ago10:05

10:05

In Episode 110 of the My Curious Colleague Podcast...Denise Venneri (host/creator of the pod) discusses the importance of effectively reviewing packaging artwork in the consumer relations role. Denise emphasizes the need to approve and create artwork that can reach consumers, And provides guidance on specific information to focus on, such as contac…

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109 Curious about...Product Development Concepts for the Contact Center w/Tamanna Remesh, Food Scientist & Industry Leader 23:45

3M ago23:45

23:45

🔬In this conversation Ep #109 of the My Curious Colleague CPGCX podcast, Denise Venneri🔍My Curious Colleague and Tamanna Ramesh, MS, MBA discuss working effectively and successfully with product developers in the contact center. Tamanna shares her background in food science and product development, as well as her passion for empowering women and mi…

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108 Curious about...Who you are thru Personality Assessments & Coaching w/Andrea McLean | Founder, ACM Coaching Group 23:08

5M ago23:08

23:08

🎆My new podcast episode #108 of the My Curious Colleague 🔍 #CPGCX podcast is now available! Listen in as Andrea C. McLean, MA, BCC, CPEC , Founder at ACM Coaching Group and I delve into the world of personality assessments and coaching. 🔗Links here: https://lnkd.in/g42HNUrp https://lnkd.in/e738cff A couple of highlights: 🌟 Discover the power of sel…

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#107 Curious about...Getting "Green" at Work, Home & the Contact Center w/Nicole Nutile, Manager-Customer Success & Customer Experience 28:00

6M ago28:00

28:00

In this episode, #107, Denise and Nicole Nutile of Wiley discuss how to incorporate sustainability or "going green" into daily life and the workplace, emphasizing the importance of small, impactful changes. Nicole Nutile shares her journey from working in operations to becoming the global co-chair of the Wiley Green Group, driven by her passion for…

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#106 Curious about… Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience 15:00

6M ago15:00

15:00

Hello My Curious Colleagues! This Tuesday 6/11/24, on Episode #106 of the My Curious Colleague Podcast, I’m Curious about…Creating FAQs that Boost your Agent’s Confidence & Your Consumers’ Experience. 🌟 Tune in to discover how to craft the perfect FAQ that empowers your agents and enhances your consumer's experience. Here's a sneak peek of some of …

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105. Curious about…”Supporting the Food Service side of the Business in the Contact Center” w/Vicky Cherne | Manager of Consumer Affairs and Customer Concerns at Land O'Lakes 17:00

7M ago17:00

17:00

In this week’s episode, I'm Curious about…”Supporting the Food Service side of the business in the Contact Center .” My guest, @Victoria Cherne, is a true Pioneer in this area. Vicky is Manager of Consumer Affairs and Customer Concerns at Land O'Lakes and active on the Board of Directors of our industry group, @SOCAP (Society of Consumer Affairs Pr…

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104. Curious About...On-Shoring to Blended Shoring & Everything in Between: Contact Center Operations Set-up Options w/Michael Ferrari|Chief Client Officer-Avantive Solutions 25:18

7M ago25:18

25:18

This week on Ep #104 I'm Curious About...On-Shoring to Blended Shoring & Everything in Between: Contact Center Operations Set-up Options w/Michael Ferrari, Chief Client Officer - Avantive Solutions 🌍 Explore new horizons: Discover the benefits of various operations set up - onshore, offshore, nearshore and blend shoring - to enhance customer suppor…

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103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods. 24:29

7M ago24:29

24:29

🚦 My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods. Chris has quickly made his mark & his contributions to the Consumer Care Industry and currently serves as President of the SOCAP Board of Directors… We both share an interest in – to quote Chris – “leveraging data to build continuous improvement in product desi…

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102. Curious about...The Benefits & Challenges of Gaining a Line of Sight to your Brand's Marketing Plans for Contact Centers 9:27

7M ago9:27

9:27

👁️This week I’m Curious about...Benefits & Challenges of Gaining a Line of Sight to your Brand's Marketing Plans for Contact Centers. Episode #102 of the @my curious colleague podcast. Topics covered include: · 🛣️ Navigating the Marketing Landscape: Understanding your brand's marketing plans in a contact center is crucial for success. It allows man…

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101. Digital Coupons in the CPG Contact Center w/George Patilis, Managing Director | TPG Rewards 22:52

8M ago22:52

22:52

In this episode (#101), I'm diving into the world of digital coupons in the CPG contact center. I had the pleasure of speaking with George Patilis, Managing Director at TPG Rewards, to learn all about barcode-based digital coupons (aka Barcode Bucks) and how they're transforming the way brands engage with customers. Here are some highlights from ou…

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100. Curious About...Analyzing Reformulated Products in the CPG Contact Center 10:50

8M ago10:50

10:50

This week I’m Curious about… how contact centers track consumer response to reformulated products. Check out this week's episode, where we dive into the nuances of tracking CPG reformulations in the contact center. Here's what you'll learn: 🔎 Consumer Acceptance: Discover how contact center data can offer early insights into how consumers react to …

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99. Curious about...Coupon Reimbursement in the CPG Contact Center 12:50

8M ago12:50

12:50

This week on Episode 99 I'm curious about... Coupon Reimbursement in the CPG Contact Center... 💸 Coupon Reimbursement Process Explained!: Dive into the world of coupon reimbursement within CPG contact centers (also known as service recovery) – an essential discussion for specialists, brand enthusiasts, and leaders of smaller contact centers! · 😊 Ma…

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98. Curious about...Creating Authentic Connections w/Founder, Alison Cayne - Haven's Kitchen 36:19

9M ago36:19

36:19

Hey there, My Curious Colleagues! 👋 This week's podcast episode (#98) on Tuesday 3/26/24 is one you won't want to miss! 🎧 Join me as I chat with the amazing @Alison Cayne, founder of @Haven's Kitchen. Alison shares her inspiring journey from starting a recreational cooking school in New York's Flatiron District to revolutionizing the way we approac…

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97. (Redux) Dan Gingiss' Book Opening:Creating Remarkable Experiences Customers Can't Wait to Share" 4:53

9M ago4:53

4:53

I thought I'd re-share my Book Opening of Dan Gingiss' latest book: Experience Maker: Creating Remarkable Experiences your Customers Can't Wait to Share"... PS: Exclusive offer created for us by Dan is mentioned in the podcast and below... Enjoy! ********************* I got something in the mail I want to share with you… It’s the new book by my col…

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96. Curious about Home, Kitchen & Food Trends w/Jane Freiman-Founder, Smart Kitchens Group 31:43

1+ y ago31:43

31:43

🍽️ This week I'm CUROUS about... Home, Kitchen & Food Trends. My resident Cooking, Kitchen & Food Trends Adviser here on the @my curious colleague podcast is back..! Join me this Tuesday, 8.29.23 for Ep 96 w/my guest & colleague, @Jane Freiman, Founder of @smart kitchen group. And she’s bringing info on a health & wellness innovation contest w/a $1…

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95. Curious about Enhancing CX with Chatbots & Virtual Assistants w/Joe Mazur, Director Consumer Care-Michelin North America 33:32

1+ y ago33:32

33:32

This week on the @My Curious Colleague podcast (Ep 95), I’m CURIOUS about… chatbots/virtual assistants…! To help me with this is my guest and colleague @Joe Mazur, Director Consumer Care at @Michelin North America. We’re digging in to Michelin’s online chatbot/virtual assistant named "Mitch." So fun… so don’t miss out listening 🎧 to this one…! Podc…

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94. Curious about CX/Customer Service for Retailer Delivery/Pick-up Service w/Brendan Schema, Finance intern at Kroger Delivery 27:04

1+ y ago27:04

27:04

🌽 This week on the @My Curious Colleague podcast…I’m CURIOUS about… Customer Service/CX in a Retailer’s Delivery/PIck-up channel. To help me... is my guest and colleague, @Brendan Schema, a Finance intern at Kroger Delivery and a standing Junior at @University of Michigan -Dearborn campus. To anyone who has leveraged Click & Collect/Pick up or orde…

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93. Curious about Time Tested Ways to Achieve Operational Excellence in Consumer Care w/Cathy-Guidi Scherm, Campbell Soup Company 38:48

1+ y ago38:48

38:48

🧭This week I’m CURIOUS about… ways to approach Operational Excellence in the Consumer Affairs space. To help me... is my guest and colleague, Catherine Guidi-Scherm, Operations Manager of Consumer Care at the Campbell Soup Company. Cathy’s operational leadership style focuses on balancing system requirements, agent autonomy, and effective training …

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92. Curious about Benchmarking Best Practices | System, Operations & Social Media Leadership w/General Mills' w/Rakeb Araya, Global System Project & Operations Team Manager 26:07

1+ y ago26:07

26:07

🎀Hello my curious colleagues! This week I’m curious about…Benchmarking Social Media Engagement, Systems & Operation Team’s Leadership. To help me, learn…we've got my colleague – @Rakeb Araya - System Project and Operations Manager at @General Mills Consumer Care…! Rakeb is a true Consumer Relations devotee, just like me, and I couldn't be more exci…

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91. Curious about "How to Deepen Consumer Feedback Insights from Ratings & Review to Optimize Product & Experience 32:41

1+ y ago32:41

32:41

⭐⭐⭐⭐⭐This week on the My Curious Colleague 🔍 #CPGCX #podcast I’m curious about… "How to deepen consumer feedback #insights in the Ratings & Review channel to optimize product & experience." About 10 years ago Social Media was the sexy, shiny channel… and recently #ratingsandreviews appears to have been crowned 👑the royal, shiny one, IMHO. So, to he…

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90. Curious about Brand Naming w/Alexandra Watkins, Chief Boss Lady at Eat my Words - brand naming experts 26:14

1+ y ago26:14

26:14

🎈This week on the My Curious Colleague 🔍 #CPGCX podcast, my guest is my colleague, Alexandra Watkins – a brand naming expert…! She is the outspoken founder of Eat My Words, the only branding firm on the planet that specializes in creating brand names that make people smile instead of scratch their heads. CPG brands from Colgate to Coca-Cola have ta…

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89. Curious about UpCycled Ingredients to CPG CX orgs w/Susan Mayer, former Product Dev Expert 29:10

1+ y ago29:10

29:10

You know about Recycling, right…? but how about “UP-Cycled Ingredients”…? Listen in to a quick primer and tangible tips from my returning colleague, Susan Mayer, regarding UP-cycled Ingredients & its potential impact for food & beverage labels, Consumer Relations and ultimately your consumers. Susan will be speaking on this topic and more at this m…

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88 Compilation of Volunteer & Non-Profit Organization "Shout-Outs" from my Season 4 Podcast Guests 8:38

1+ y ago8:38

8:38

📢Do listen to Ep 88 to check this out...One of my favorite parts of having the My Curious Colleague 🔍 #CPGCX #CPGCX Podcast is the opportunity to glean answers from many of my guests for the following Question: "Do you have a Volunteer or Non-Profit Organization you'd like to give a "Shout Out" to"...❓ Often I hear things like... "I have so many !"…

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87. [REPLAY] Double Secret Bonus Question [Secrets Staying Calm during an "Event"/RECALL] w/Beth Ziff, EVP of Customer Engagement, Premier Response 15:13

1+ y ago15:13

15:13

🫧And rounding out this month of [REPLAYS] of episodes on the topic of RECALLs (aka "EVENTS")... is my colleague, Beth Ziff, EVP of Customer Engagement, @Premier Response... and we're talking about how she keeps her cool during a RECALL (aka EVENTS)...AND I'm continuing to celebrate active members of the CX industry group know as SOCAP International…

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86. [REPLAY] Mock RECALLS w/Jon Cox & Richard Wakeanda of Wellness Pet - Consumer Affairs & R&D 30:57

1+ y ago30:57

30:57

Here's another great REPLAY (Ep 86) related to the topic of RECALLs. In this episode, my colleagues, Jon Cox (Sr. Mgr Consumer Affairs) & Richard Wakeanda (R&D) at Blount Fine Foods episode on the @My Curious Colleague podcast. We'll talking Mock RECALLs from both Consumer Affairs AND Food Saftey/Quality's POV....AND...this month, Icontinue to cele…

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85. [REPLAY] Recall Technology w/Christopher Drury - Blount Fine Foods 27:10

1+ y ago27:10

27:10

⚙️Here's a great REPLAY (Ep 85) of my colleague, Christopher Drury's episode on RECALL Technology. AND...this month, I continue to celebrate mycolleagues' service to the CX industry group known as SOCAP International. Chris is President-Elect of the Board of Directors for SOCAP (Society ofConsumer Affairs Professionals). Links here: 🍎ApplePodcast: …

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84. Practical Leadership Tips from Carla Baynard, Long time CX Client Service Leader and Director, Client Services at Knipper Health 28:51

1+ y ago28:51

28:51

Hello My Curious Colleagues. This week on the @My Curious Colleague Podcast (Ep#84) is my colleague @Carla Baynard. Carla has over 25 years creating strategic customer care solutions for the consumer-packaged goods, food and beverage, non-profit, healthcare, and pharmaceutical industries. Currently, Carla is a Director in Client Services at @Knippe…

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83. [REPLAY] A "Recall 101 of Sorts" w/Jon Cox, Sr. Manager, Consumer Care at WellNess Pet 28:26

1+ y ago28:26

28:26

Hello My Curious Colleagues—-It's SOCAP Sweeps Weeks...! Last week my guest was SOCAP member Stephanie Fritz of Callzilla (Ep82). And this week --As a thanks to SOCAP member Jon Cox 's leadership as CHAIRPERSON of SOCAP (Society of Consumer Affairs Professional), I've decided to post a [REPLAY] of his episode with me re: A Recall 101... of Sorts. (…

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82. Digging into Speech Analytics & How to Leverage it for Impact w/Stephanie Fritz, VP of Business Development at Callzilla - the Quality First Contact Center 24:15

1+ y ago24:15

24:15

🆒This week on the My Curious Colleague 🔍 #CPGCX Podcast Ep82... is my colleague Stephanie Fritz, VP of Business Development at Callzilla - The Quality-First Contact Center..! In this episode, we’re talking about the world of Quality Management (Data Integrity) and how Speech Analytics and AI can help improve Customer Experience and enhance the over…

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81. CPG CX Collaboration Series with Quality-Contract Manufacturing & Product Development X Functions w/Sheila Jones, Food Scientist, QA & Leadership Expert 30:58

1+ y ago30:58

30:58

👩🏻‍🔬This week on the My Curious Colleague Podcast, my guest is my colleague Sheila Jones, PMP - Business Consultant and Coach – a Food Scientist, Quality Co-Manufacturing and Leadership Professional… AND now, a Founder at Whicked Results - her new gig…! This episode is 5th in our “Consumer Relations Collaboration Services”…this week we’re talking c…

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80. [REPLAY] Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response 36:24

1+ y ago36:24

36:24

I wanted to share with you all a [REPLAY] episode this week. This episode with Beth Ziff, EVP at Premier Response topped the list of the My Curious Colleague Podcasts so a good choice. Enjoy! Links here: 🍎Apple Podcast: https://lnkd.in/eg8CASq 🦒Spotify: https://lnkd.in/eqSQKJx******************* I’ve got my colleague Beth Ziff, EVP of Customer Enga…

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79. Agent Training & Coaching Tips across a 30 year Career w/Ronna Caras, Training Manager - The Center for Guaradianship Excellence 29:17

1+ y ago29:17

29:17

Welcome my colleague @Ronna Caras to the My Curious Colleague 🔍 #CPGCX Podcast…! In S4 E79, I talk with Ronna, formerowner of Caras Training for over 30 years...! She’s got a new gig in the non-profit space and currently is Training Manager at @The Center for GuardianshipExcellence. Links here: Apple Podcast: https://podcasts.apple.com/us/podcast/m…

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78. A Founder's CX Tactics re: SEO strategy, QR codes, Surprise & Delight and Community Considerations w/Parker Olson, Founder - Forij -Functional Foods 30:51

1+ y ago30:51

30:51

🍄Hello My Curious Colleagues.,,! This week my Guest on the My Curious Colleague 🔍 #CPGCX #podcast (S4 Ep78) is my colleague Parker Olson 🍄Founder of FORIJ – a health food brand that makes functional healthy snacks. He’s back after 6 months since the last time he was a Guest as part of our “CX Follow-Along” series.And a big Welcome Back... and thank…

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77. Leadership Thoughts & "Pet Parent" Channel Talk w/Lisa Diehl, Director at Freshpet 27:35

1+ y ago27:35

27:35

🐶Hello My Curious Colleagues. This week my Guest is my colleague ⁠Lisa Diehl⁠, Director, Consumer Care at ⁠Freshpet⁠. A big Welcome Back to Lisa…as she chats w/me for her 3rd appearance on the ⁠My Curious Colleague 🔍 #CPGCX ⁠ podcast S4 Ep77…! A big Welcome... and thank you to our new sponsor of the podcast, HOLDCOM, Inc...And -- 🆓Our sponsor ⁠Hold…

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76. Consumer Rights & Privacy Legislation's Impact to your Org w/Michele Shuster, ESQ. 27:18

1+ y ago27:18

27:18

⚖Hello My Curious Colleagues..! This week on the @My Curious Colleague podcast my guest is my colleague Michele Shuster, Esq., Partner, MacMurray and Shuster LLP. Since World Consumer Rights Day which many countries around the world celebrates on March 15th is here… AND Michele being a Consumer Protection Expert, we thought we’d talk U.S. Consumer …

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75. CX Communications & Writing Skills in the Contact Center w/Leslie O'Flahavan 34:43

2y ago34:43

34:43

Hello My Curious Colleagues…! This week on the 75th episode of the @my curious colleague podcast my guest is my colleague, Leslie O'Flahavan, Owner of @E-Write, LLC. Leslie O is a “Plain Language Expert” and has a wonderful understanding of the needs of today’s contact center when it comes to communication and writing skills, among other industries…

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74. "Cleaning" Your Data w/Susan Walsh, "The Classification Guru" 26:36

2y ago26:36

26:36

This week on S4 E74, my guest is my colleague - the self-proclaimed "Classification Guru" - Susan Walsh. She's from "across the pond" and is uber cheeky on LinkedIn while getting her point across (think: lip-syncing, boas and cardboard cut outs..!)One aspect of Data Integrity we both agreed on is that no matter what the industry, "dirty data" must …

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73.DSBQ Double Secret Bonus Question CX/ Life Lessons learned from Craig Antonucci's Cancer Journey 10:19

2y ago10:19

10:19

This week my guest is my Colleague, Craig Antonucci who is back on the podcast for his DSBQ (Double Secret Bonus Question). --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/messageעל ידי Denise Venneri

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72. Social Media Consumer Care/Customer Service w/Adrienne Valpy - SM Care "Pioneer" 23:43

2y ago23:43

23:43

Welcome my colleague Adrienne C. Valpyto the My Curious Colleague 🔍 #CPGCX Podcast…!In S4 E72, I talk with Adrienne Valpy, a former Social Media Consumer Care in the Consumer Relations space. She’s currently Senior Marketing Manager at Avantive Solutions.In my humble opinion, Adrienne is a “Pioneer” in the Social Media Consumer Care space digging i…

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71. Employee Experience/EX, Super Powers & More with Anna Marie La Venia, GM of Consumer Care/CX at The Emerson Group 24:16

2y ago24:16

24:16

This week on S4 E71 of the My Curious Colleague podcast my guest is my colleague, Anna Marie LaVenia, General Manager of Consumer Care - the Emerson Group. Anna Marie and her colleagues embraced the concept of Employee Experience even before “EX” was an acronym on LinkedIn – THINK 15 years ago. She credits the company’s owner and her BPO partners f…

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70. Emerging Brands' Consumer Care with Jessi Freitag, Startup CPG podcast host and Operations & Productivity Consultant 36:50

2y ago36:50

36:50

This week on S4 E70 of the My Curious Colleague podcast my guest is my colleague, Jessi Freitag, @Startup CPG Podcast Host & Operations Consultant. Jessi has pieced together quite a career and we get into what's she's heard about consumer care for Emerging Brands in the @Startup CPG Slack community, as well as from her experience as one of the firs…

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69. Talking Market Research (Qualitative) & the Role of Contact Center Feedback in Today's World 27:20

2y ago27:20

27:20

We’re talkin’ Philly suburbs (my hometown), along with Food Marketing/CPGCX (some of my favorites) in this week’s episode with Jim Partner. My guest is my colleague @James Partner. AKA Professor Partner who teaches Food Marketing Research at @St. Josephs University in Philadelphia, as well as owns a consulting practice. We chat about the uber impor…

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68. DSBQ w/Andy Begnoche of HOLDCOM | Considerations for a Project Plan when Re-Branding (or Launch) an IVR/Interactive Voice Response 13:55

2y ago13:55

13:55

My colleague this week is @Andy Begnoche, Director of Operations at @HOLDCOM ---a Production Studio w/Voice Talent Capabilities. Andy is back for his DSBQ (Double Secret Bonus Question) here on the @My Curious Colleague #CPGCX S4 E68 podcast. Today's episode is brief but impactful as Andy shares what considerations should be made as you're planning…

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67. What Consumer Care/CX looks like at Family Owned Cleveland Kitchen w/Angelo Fields, VP of Marketing 25:23

2y ago25:23

25:23

My colleague, @Angelo Fields, VP of Marketing - @Cleveland Kitchen has gone from delicious Philly Cheesesteaks to fantastic fermented foods full of probiotics such as sauerkraut, kimchi, pickles & salad dressings…and loving every bite…! While Angelo is fairly new to his role – about 4 months now, we chatted about where Consumer Care is currently fo…

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