Building Data Revenue Streams

CapTech Trends

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תוכן מסופק על ידי CapTech. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי CapTech או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

Different, not broken

1
You're not supposed to be here and other Dad wisdom 29:22

לפני 7 ימים29:22

הפעל מאוחר יותר

רשימות

לייק

אהבתי

29:22

The world often feels rigged. And this episode is a wake-up call to recognize the barriers that exist for those who don’t fit the traditional mold. In this episode, which is a kind of tribute to my dear departed Dad, I recount some powerful lessons from the man who was a brilliant psychiatrist and my biggest champion. He taught me that if something feels off about the environment you’re in, it probably is—and it’s absolutely hella-not your fault. We dare to break into the uncomfortable truth that many workplaces are designed for a very specific demographic, leaving neurodivergent individuals, particularly those on the autism spectrum, feeling excluded. I share three stories in which my Dad imparted to me more than my fair share of his wisdom, and I'm hoping you to can feel empowered. You'll learn that we can advocate for ourselves and others to create a more inclusive work culture. Newsletter Paste this into your browser if the newsletter link is broken - https://www.lbeehealth.com/ Join our Patreon - https://differentnotbrokenpodcast.com/patreon Mentioned in this episode: Sign Up For Our Newsletter Stay updated on all the things! Get added to our newsletter mailing list. Newsletter…

לפני 3 שנים 6:38

MP3•בית הפרקים

In this special edition of CapTech Trends, Vinnie chats live with one of CapTech’s data leaders, Arjun Baradwaj, about how companies can expertly leverage their data as a revenue stream through data productization.

47 פרקים

#Tech #MBA #Business #CapTech

Building Data Revenue Streams

CapTech Trends

published לפני 3 שנים

שתפו

MP3•בית הפרקים

47 פרקים

#Tech #MBA #Business #CapTech

Όλα τα επεισόδια

1
AI-Propelled Innovation: CapTech's 2025 Technology Trends 34:38

לפני 9 weeks34:38

34:38

How can AI help overcome business challenges and enhance customer experiences? Join us as host Vinnie Schoenfelder, CapTech Principal, Strategic Innovation, Brian Bischoff, CapTech CTO, and Bree Basham, CapTech CX Lead, discuss CapTech’s annual tech trends and what 2025 has in store for organizations and customers. Tune in to hear: Why agentic AI in automation matters How AI-powered data accelerators work When hyper-personalized customer loyalty becomes crucial Why modernization with AI is essential…

1
Consumer AI Study 2024: Shifting Attitudes and Increased Adoption 28:00

לפני 25 weeks28:00

28:00

Listen in as we discuss how CapTech’s Annual Consumer AI Study findings have evolved. Brian Bischoff, a CapTech Principal leading our Practice Areas & Services, and Elliott Hartz, a Senior Consultant in our CX practice, join Vinnie for a discussion around what’s changed, what’s surprised them, and how organizations can positively adopt AI technologies for their customers. Over half of consumers are willing to pay a monthly fee for enhanced AI-powered benefits. The shift from simply "trying out" AI to demonstrating clear ROI from AI initiatives. Generative AI’s widespread adoption in both personal and professional settings.…

1
Speak Their Language: Why Multilingualism Matters for the Customer Experience 31:38

לפני 30 weeks31:38

31:38

In this episode, Gaby Olivera, Customer Experience Senior Consultant, and Reid Baswell, Technical Director, join Vinnie to discuss multilingualism in conversation design, and how prioritizing this customer experience leads to enhanced brand loyalty. Tune in to hear more about: How 76% of online shoppers prefer to buy products with information in their native language. Why language is no longer limited to written word; brands should consider how emojis, GIFs, memes, audio, pronouns, and color translate across languages. Incorporating multilingualism early into your design considerations to save time and resources. How AI can accelerate the process — but a human touch is still required. The technical underpinnings of internationalization, including locale codes and responsive design.…

1
Improving Your Bottom Line: Using Data to Better Meet Your Customer’s Needs 35:23

לפני 44 weeks35:23

35:23

In this episode, CapTech Principal, Vinnie Schoenfelder is joined by Technical Director, Shannon Flowerday (Customer Experience), Manager, Carrie Ryan (Customer Experience), and Principal, Jon Bradway (Sports & Media) to discuss how integrating data into your customer experience strategies can grow brand loyalty and increase revenue for your organization. Tune in to hear more about: How a “Did You Forget?” online ordering feature resulted in an extra $10M per year for one manufacturing company. Consumers are willing to share their data if there is a clear benefit brought to them with said data. How personalized notifications achieved a 4x increase in engagement vs. standard notifications. For consumers, if the basic tasks they need to do are hard, they have no interest in spending more time with that brand. The “first quarter problem” sports organizations are facing and how data-driven customer experience can help solve this and influence fan behavior.…

1
Exploring the Impact of AI on Daily Life: Takeaways from CapTech's Consumer Study 36:07

לפני 45 weeks36:07

36:07

In this episode, CapTech Principal, Vinnie Schoenfelder is joined by CX Manager, Carrie Ryan and Systems Integration Director Kevin Vaughan to discuss the increasing expectations consumers have around innovation and how they are more accepting of AI in their daily lives. Tune in to hear more about: How to strike the balance between the user experience and product usability vs. being innovative for innovation's sake. Compared to last year, consumers are more willing to share data because they're aware of the benefits AI provides for personalization, efficiency, and more. The key to integrating AI into the daily lives of consumers is to understand their customers and their needs. If your company’s innovation cycle is too slow to release, companies that are leaning heavily into AI will surpass you quickly.…

1
MNX Global Logistics, a UPS Company: Time-Critical Speed and Precision Through AI 38:03

לפני 52 weeks38:03

38:03

Given an automation mandate in 2021, MNX, a time-critical logistics company, started their AI journey with CapTech to focus on operational precision and efficiency. Tim Kutz, CIO of MNX Global Logistics, joins Managing Director Michelle Meyer, and Principal Vinnie Schoenfelder to discuss the swift adoption of AI over the past 15 months. Tune in to hear: “If you don’t have good data you’re done.” The importance of having a tight team of business and IT folks on your team. Creating an adaptable culture when navigating the inevitable uncertainty of AI. Moving from operational AI goals to customer experience AI goals in 2024. “People hear AI on the news and TV and think it’s this is a daunting thing. It’s not. It’s something new, like cloud or anything else you need to understand and get the right people to help you. But it is moving so fast.” – Tim Kutz, MNX CIO…

1
A Conversation with rvatech/: Innovation at the Intersection of Data and AI 25:24

לפני 1 year25:24

25:24

In this episode, we are joined by leaders from rvatech/: Nick Serfass, rvatech/ CEO Todd Dube, rvatech/ Data + AI Summit Co-Chair, Analytics and AI leader at CarMax Meghan Holt, rvatech/ board member, CapTech Managing Director rvatech/ is a technology trade organization focused on igniting the growth of the technology sector and the technology community within the greater Richmond, Virginia region. Tune in as we discuss the upcoming rvatech/ Data and AI conference, practical technology applications and career opportunities. Register for the rvatech/ Data + AI Summit on March 28, 2024 here .…

1
Navigating the AI Evolution: A Discussion with Dominion Energy, Virginia Commonwealth University, and CapTech 38:17

לפני 1 year38:17

38:17

In this special edition episode of CapTech Trends, guest co-hosts and CapTech AI leaders Brian Bischoff and Jason Snook are joined by Ajit Mandgi, the Director of Analytics at Dominion Energy, and Paul Brooks, Professor and Chair in the Department of Information Systems at VCU School of Business. Tune in to learn how AI is impacting various industries and gain helpful insights to navigate the future as this technology continues to evolve. In this panel discussion we cover: How ChatGPT has impacted higher education and how educators have quickly adapted their teaching strategies. The transformational impact generative AI has had on the energy and utilities industry. The responsibility of leaders to help organizations embrace and navigate AI - and keep up the momentum. What the AI transformation will look like in the next few years.…

1
Are you ready for AI in 2024? 30:54

לפני 2 years30:54

30:54

AI is a once-in-a-lifetime technology advancement and it's here to stay - so what does that mean for your business and how do you get started? Listen in as Vinnie chats with CapTech AI leads, Fellow Jason Snook, and CX Director LesLea Carey and we discuss: Consumers are expecting AI, so how will you meet that need in 2024? AI is more than ChatGPT - the endless AI use cases include dynamic pricing, personalization, automation, anomaly detection, and more. Why you should move now and how to push past the analysis paralysis and unknowns. Excellent AI examples from Walmart and Dominos.…

1
Merging the Physical and the Digital to Meet Customer Expectations 43:35

לפני 2 years43:35

43:35

Tune in to our latest episode as Principals Vinnie Schoenfelder, Bree Basham, and Brian Bischoff discuss the three key trends we see in the evolving landscape of technology and consumer interaction. The use of Generative AI for authentic human-like interactions Creating winning customer experiences through immersive and frictionless technologies The race to capture consumer loyalty by merging digital and physical elements of technology advancements Links: Read the full article CapTech AI Consumer Study…

1
Are Consumers Optimistic about AI? 29:28

לפני 2 years29:28

29:28

How do consumers really feel about AI? In this episode of CapTech Trends, CapTech CTO Vinnie Schoenfelder, discusses the findings of CapTech’s AI study, with CapTech Fellow Jason Snook and CapTech Manager Carrie Ryan. Tune in as we cover: Surprising findings that challenged our hypothesis How AI is deeply integrated into building brand loyalty The future of AI and the consumer Read the full study here .…

1
Empowering Utility Undergrounding Initiatives through VISTAR 30:57

לפני 2 years30:57

30:57

A discussion with Dominion Energy. In this episode of CapTech Trends, we speak with Les Carter, Strategic Advisor for Grid Resiliency at Dominion Energy. Les, affectionately referred to as "The Godfather of Undergrounding" discusses how the new VISTAR(SM) app developed by CapTech is helping change how they approach undergrounding efforts and the adoption of emerging technologies. Listen in as we discuss: How the decision to introduce AR positively disrupted Dominion Energy's outlook on emerging technologies. Key advantages and challenges to using VISTAR for undergrounding. Advice for leaders who are incorporating AR and emerging tech into their companies. How to increase tech adoption both internally and with customers. Learn more about VISTAR: https://www.captechconsulting.com/solutions/vistar The VISTAR app is now available for download on the Apple App Store: https://apps.apple.com/us/app/vistar-by-captech/id6449709614…

1
Innovating the Game with Armando Bacot and Roberto Castro 32:03

לפני 2 years32:03

32:03

In this special edition episode of CapTech Trends, Vinnie Schoenfelder hosts a conversation about sports technology with two special guests: Armando Bacot, UNC-Chapel Hill basketball player, and Roberto Castro, a former PGA TOUR golfer and leader in CapTech's sports technology practice. Tune in as we discuss: NIL: The impact of NIL (name, image, likeness) and how it can create opportunities to learn from business leaders. Sports Technology: The intersection of sports, technology, and business, and how this data can enhance an athlete's performance and fan engagement. Armando: Armando's plans for the future as he enters his fifth year at UNC and MBA program.…

לפני 3 years6:38

6:38

CapTech Trends

1
Consumer-Driven Innovation in 2021 18:25

לפני 3 years18:25

18:25

Has consumer behavior returned to “pre-covid-19” norms? In this episode of CapTech Trends, Vinnie Schoenfelder chats with CX Principal Bree Basham about our 2021 consumer study which looks at consumers’ perceptions, behavior and technology usage. This annual study, started in 2020 during the pandemic, shows how customer expectations have shifted and how brands must emphasize innovation and inclusion to keep up with their customers. Listen to learn more about: How accessibility has become influential on purchasing decisions. Why brands must shift from omnichannel to microchannel interactions post-pandemic. How digital savviness has increased since the pandemic with customers expecting convenience and ease of experience. How consumers are willing to share personal data in exchange for discounts, perks, and convenience.…

CapTech Trends

1
Machine Learning 201: Data Scientists Aren’t Data Engineers 28:07

לפני 4 years28:07

28:07

In this episode of CapTech Trends, Vinnie chats about the future of machine learning with data engineering director Calli Rogers. Listen to learn more about: · Why bias is inherent in data science and machine learning · What the future looks like for machine learning · Why it’s important to know your specific industry – in addition to the math and statistics – to be successful…

CapTech Trends

1
Bringing Cultural Sites to Life with ARtGlass 37:03

לפני 4 years37:03

37:03

Featuring ARtGlass CEO Greg Werkheiser, this CapTech Trends episode discusses how ARtglass, a Richmond, VA based company, is bringing cultural sites like Pompeii, George Washington's Mount Vernon, and Madame Tussaud's to life through an immersive Augmented Reality wearable. Introducing this technology into museums and historical sites not only leaves people entertained, but also provides an emotional and intellectual experience. Learn more about ARtglass: https://artglassgroup.com/…

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