Episode 20: Free your agents from mundane tasks, with Luminai CEO, Kesava Kirupa Dinakaran

CX, AI, and Outsourcing

Luminai has built technology that automates mundane tasks performed by agents. What is most amazing about their technology is that the machine learns to do tasks simply through observing them being performed.
This significantly reduces average handle time and allows agents to focus on communicating with customers.
Additionally, Luminai's founder is one of the world's most interesting and impressive individuals. Kesava holds the Guinness world record for solving the most Rubik's cubes in an hour, has biked across the silk road from turkey to China, and is recognized on Forbes 30 under 30 list.
For your enjoyment, here is a video I found on YouTube of Kesava speed solving Rubik's cubes: https://youtu.be/txu0VYXm4RQ
Here is Kesava setting the Guiness World Record for most Rubik's cube solutions in an hour: https://youtu.be/LOCthsVvXa4
And here is a YouTube video I found about Kesava riding a bike across the Silk Road: https://youtu.be/3r6kl_u4JSg