Episode 21: CX Change Management in the Age of AI, with Mark Slatin

CX, AI, and Outsourcing

This episode is a conversation with Mark Slatin. He's the founder of EmpoweredCX, and the host of the Delighted Customer Podcast. We talk about the net promoter score, change management, and artificial intelligence in the customer support industry.
To learn more about Mark Slatin, here is a link to his LinkedIn profile: https://www.linkedin.com/in/markslatin/
Here's a link to Mark's Delighted Customer Podcast: https://open.spotify.com/show/67hea1Hnu0fFjMA6ZSKTkX?si=2dee6e5977364a78
And here's a link to Mark's company, EmpoweredCX: https://www.empoweredcx.com/
To learn about John Walter, here is a link to his LinkedIn profile: https://www.linkedin.com/in/jowalter/