Beyond the Quick Fix: Tackling Leadership’s Root Problems

CX Storytime, Tales from the Customer Journey

(From the Relationships at Work podcast)
Are you tired of surface-level solutions to deep-seated workplace issues?
In this episode, we dive into why traditional reactions like reprimanding a bad boss or throwing pizza lunches at disengaged employees only address symptoms, not the disease. Discover how focusing on root causes—like toxic cultures, poor management practices, and systemic flaws—can lead to genuine, lasting change. We’ll explore real examples, from high turnover to low engagement, and share actionable strategies like Root Cause Analysis and data-driven decision-making to help leaders dig deeper and create a truly impactful workplace. Stop the quick fixes and start making a real difference.

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