The Man Who Should Not Move

CX Storytime, Tales from the Customer Journey

תוכן מסופק על ידי Russel Lolacher. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Russel Lolacher או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

6+ y ago 11:49

MP3•בית הפרקים

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Man Who Should Not Move.

In this tale, David wanted to try out the craft beer of a local brew pub when he was struck by the intolerance of others and the shocking response of a brewpub manager. The tale starts from the pub floor and travels to a social media forum where it becomes a spectator sport.
Listen to his story to learn how the actions of a restaurant manager can represent the entire business online and off, having possibly big impacts on the bottom line, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

Connect with me for more great content!

Sign Up for R@W Notes
Follow on Linkedin
Follow on Instagram
Subscribe on Youtube
Email me anytime

34 פרקים