Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright

Fixed Ops Roundtable

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הוסף לפני three שנים

תוכן מסופק על ידי Ted Ings. כל תוכן הפודקאסטים כולל פרקים, גרפיקה ותיאורי פודקאסטים מועלים ומסופקים ישירות על ידי Ted Ings או שותף פלטפורמת הפודקאסט שלהם. אם אתה מאמין שמישהו משתמש ביצירה שלך המוגנת בזכויות יוצרים ללא רשותך, אתה יכול לעקוב אחר התהליך המתואר כאן https://he.player.fm/legal.

TED Tech

1
How AI is saving billions of years of human research time | Max Jaderberg 19:15

לפני 20 weeks19:15

הפעל מאוחר יותר

רשימות

לייק

אהבתי

19:15

Can AI compress the years long research time of a PhD into seconds? Research scientist Max Jaderberg explores how “AI analogs” simulate real-world lab work with staggering speed and scale, unlocking new insights on protein folding and drug discovery. Drawing on his experience working on Isomorphic Labs' and Google DeepMind's AlphaFold 3 — an AI model for predicting the structure of molecules — Jaderberg explains how this new technology frees up researchers' time and resources to better understand the real, messy world and tackle the next frontiers of science, medicine and more. For a chance to give your own TED Talk, fill out the Idea Search Application: ted.com/ideasearch . Interested in learning more about upcoming TED events? Follow these links: TEDNext: ted.com/futureyou TEDAI Vienna: ted.com/ai-vienna Hosted on Acast. See acast.com/privacy for more information.…

לפני 28 ימים 22:36

MP3•בית הפרקים

We talk about how tariffs could shake things up, how technician shortages are forcing dealers to think differently, and why fixing the service scheduling problem is way harder than most people think. Andrew also shares how his team is growing their own technicians from scratch and why better processes—not just hiring more people—are key to keeping customers happy.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

The unexpected strategy that’s helping Andrew’s team keep technicians longer (and grow their own).
How today’s complex vehicles are turning technicians into computer scientists.
Why service scheduling is still a massive headache for most dealers—and what Andrew’s team is doing about it.
Plus, the simple process change that’s already transforming the customer experience at his stores.

If you’ve ever asked, "How can we speed up service without burning out our people?"—this episode has something for you.

Hit play and let’s dig into what’s working, what’s not, and how we can move the needle for our customers and our teams.

Listen to the episode featuring Andrew Wright for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Andrew Wright

Connect with Ted Ings and the Fixed Ops Roundtable:

237 פרקים

#MBA #Business #Self-Improvement #Marketing #Ted Ings #Podcasting Education #Dealership Fixed Ops #Fixed Operations #Dealership Service Tech #Mechanics #Dealerships

Fixed Ops Roundtable

Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright

Fixed Ops Roundtable

published לפני 28 ימים

שתפו

MP3•בית הפרקים

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

The unexpected strategy that’s helping Andrew’s team keep technicians longer (and grow their own).
How today’s complex vehicles are turning technicians into computer scientists.
Why service scheduling is still a massive headache for most dealers—and what Andrew’s team is doing about it.
Plus, the simple process change that’s already transforming the customer experience at his stores.

If you’ve ever asked, "How can we speed up service without burning out our people?"—this episode has something for you.

Hit play and let’s dig into what’s working, what’s not, and how we can move the needle for our customers and our teams.

Listen to the episode featuring Andrew Wright for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Andrew Wright

Connect with Ted Ings and the Fixed Ops Roundtable:

237 פרקים

#MBA #Business #Self-Improvement #Marketing #Ted Ings #Podcasting Education #Dealership Fixed Ops #Fixed Operations #Dealership Service Tech #Mechanics #Dealerships

כל הפרקים

Fixed Ops Roundtable

1
The 29% Retention Lift: What BG Products Discovered Across 263 Dealerships with Rob Leary 7:00

לפני 7 ימים7:00

7:00

What if one change in your service process could boost customer retention by 29% ? That’s not a hypothetical. That’s what BG Products uncovered, and in this episode, Rob Leary, Director of Sales at BG, joins us to unpack exactly how. We’re coming to you from Uber’s World Headquarters in New York City. Sarah Vantine and I sit down with Rob for a powerful conversation about how BG’s data-driven approach is helping dealers retain customers far beyond warranty expiration. We're talking about real numbers, real systems, and real results. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The surprising results of BG’s latest service retention study (and what 263 dealerships taught them) Why retention isn’t just a nice-to-have—it's the bottom-line game changer How BG’s proprietary Lifetime Protection Plan and Smart VMA platform are changing the way dealerships follow up and bring customers back Why both Ford and GM are betting big on BG for their fuel programs and what that means for your shop The impact of BG’s in-dealership support model (800+ reps!) and how it blows past what OEMs and third parties are doing Plus: BG’s quiet giant—its warranty analysis service, already helping dealers add six figures annually in parts and labor And yeah… Rob casually drops that BG now owns its own shipping company to support faster, more reliable distribution. That’s the level of commitment we’re talking about. If you’re in fixed ops or dealership leadership, this one’s a no-brainer. The insights here are practical, tactical, and tested. Hit play and find out how to become the service department your customers actually want to return to. Listen to the episode featuring Rob Leary for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Rob Leary Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
The 95% Conversion Blueprint: Inside Today’s Top BDCs with Scott Davis 20:46

לפני 14 ימים20:46

20:46

In this episode, my guest is Scott Davis, Founder of Volie, and we’re talking about what most dealers are missing when it comes to inbound calls. We’ve all heard about outbound strategies and BDC hustle—but what about the people calling you ready to do business? That’s the focus here. Scott breaks down what he’s seeing across high-performing stores and shares simple, practical ways to boost inbound conversion without needing a bigger team. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The three numbers every BDC manager should be tracking daily What “Two No’s and a Go” means—and why it works How to handle price objections without losing the appointment Why confirmation calls still matter (a lot) The real reason your agents aren’t converting, and what to do about it There’s a reason Scott’s name keeps coming up in fixed ops circles. He knows his stuff—and in this conversation, he lays it all out in plain English with zero fluff. If you’re trying to tighten up your processes, improve show rates, and actually measure what matters, this one’s worth your time. Listen to the episode featuring Scott Davis for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Scott Davis Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How to Build a High-Trust, Low-Turnover Dealership Team with Brett Sutherlin 23:47

לפני 21 ימים23:47

23:47

In this episode, I sit down with Brett Sutherlin from Sutherlin Automotive Group for a powerful conversation about what’s actually working in today’s dealerships. Brett pulls back the curtain on how his team is flipping the script—turning service drives into high-trust buying opportunities, building custom software to appraise every car that rolls into the service bay, and creating a culture where turnover is the exception, not the rule. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How to seamlessly buy cars from your own service customers without creating friction Why service advisors (not salespeople) are the secret weapon for vehicle acquisition The dealership mistake that pushes customers away without you even realizing it How Brett’s team cut turnover to a fraction of the industry average by building people-first management training Why ignoring your fixed ops team is quietly costing you more than you think The future of technicians: why your next great tech might look more like a software engineer than a grease monkey This isn’t just a conversation about surviving market shifts—it’s about building something that actually thrives through them. Listen to the episode featuring Brett Sutherlin for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Brett Sutherlin Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright 22:36

לפני 28 ימים22:36

22:36

In this episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Andrew Wright, Managing Partner at Vinart Dealerships, to pull back the curtain on what’s really happening behind the scenes—from navigating tariff uncertainties to solving the growing technician crisis. We talk about how tariffs could shake things up, how technician shortages are forcing dealers to think differently, and why fixing the service scheduling problem is way harder than most people think. Andrew also shares how his team is growing their own technicians from scratch and why better processes—not just hiring more people—are key to keeping customers happy. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The unexpected strategy that’s helping Andrew’s team keep technicians longer (and grow their own). How today’s complex vehicles are turning technicians into computer scientists. Why service scheduling is still a massive headache for most dealers—and what Andrew’s team is doing about it. Plus, the simple process change that’s already transforming the customer experience at his stores. If you’ve ever asked, "How can we speed up service without burning out our people?"—this episode has something for you. Hit play and let’s dig into what’s working, what’s not, and how we can move the needle for our customers and our teams. Listen to the episode featuring Andrew Wright for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Andrew Wright Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Used Car Prices, EV Struggles, and the Inventory Crisis Ahead with Steve Greenfield 20:53

לפני 5 weeks20:53

20:53

In this episode, my guest is Steve Greenfield from Automotive Ventures, and together with Sarah Vantine, we dive into what’s really happening in the auto market right now. We talk about why dealers are suddenly feeling the pressure on inventory, how consumer behavior is shifting, and why used car prices are still hanging stubbornly high. Steve shares why some manufacturers are holding back cars, what that means for dealers on the ground, and why parts shortages could hit your service department harder than you think. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: The surprising moves Ford and GM are making to get ahead Why EV investments are costing manufacturers billions How flying cars might actually be closer than we think And why smart dealers are investing in early-stage tech right now This is a practical conversation with real insights you can use to make better decisions in a fast-changing market. Listen to the episode featuring Steve Greenfield for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Steve Greenfield Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How to Make Your Parts Department More Profitable Without Adding Headcount with Thomas Bednarczyk 15:35

לפני 6 weeks15:35

15:35

In this episode, my guest is Thomas Bednarczyk, National Sales Director at Infomedia, the makers of Microcat EPC — a parts catalog used by over 220,000 people worldwide. We talk about something that doesn’t always get the spotlight, but quietly keeps the whole dealership running: the parts department. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: How Microcat is turning mobile techs into high-efficiency machines Why OEM parts still matter more than you think The tools that are actually helping parts departments get faster, more accurate, and more profitable And what fixed ops directors need to know about the future of digital parts sales and e-commerce Thomas brings a rare perspective—he’s lived both sides of the dealership life and now helps 220,000+ users across 186 countries stay one step ahead. We also dig into how Microcat’s integrations are making it easier for parts departments to communicate, quote faster, and eliminate returns with a click. If you’ve ever wished your parts department ran smoother, or if you’re tired of chasing down lost VINs and outdated catalogs… this episode is for you. Listen to the episode featuring Thomas Bednarczyk for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Thomas Bednarczyk Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How to Future-Proof Your Dealership (and Yourself) with John Traver 21:25

לפני 7 weeks21:25

21:25

In this episode, my guest is John Traver, CEO of Traver Connect—a longtime leader in business development and a good friend of the Roundtable. We talk about something every dealership leader should be thinking about right now: how to future-proof not just your business, but yourself. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: John breaks down three practical principles that can help you uncover opportunities right where you are—without chasing every shiny new tool or trend. He shares how to recognize value in your current environment, why mission matters more than metrics, and the surprising power of simply asking for help. You’ll learn: Why most leaders overlook the value sitting right under their nose How to identify if your business is drifting from its mission Why the best next move might be about asking better questions, not buying more tech And if you’ve ever felt stuck or unsure where to focus your energy in this fast-changing industry, this conversation will hit home. This one’s packed with real, hard-earned insight that can shift your perspective—and help you move forward with clarity. Listen to the episode featuring John Traver for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, John Traver Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How AI, Recalls, and Reconditioning Are Changing Fixed Ops for Good with Laurie Halter 17:39

לפני 8 weeks17:39

17:39

In this episode, I sit down with Laurie Halter from Charisma! Communications—Laurie works with some of the most trusted names in Fixed Ops, and in this conversation, we get into how they’re winning—and what you can learn from it. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We talk about the rise of recall work (and why it’s now a goldmine for retention), how dealers are using AI to bring customers back without lifting a finger, and why reconditioning is finally getting the attention it deserves. Laurie also shares insights into the shift from siloed tech to more connected customer experiences—and gives real examples of what’s actually working inside top-performing stores. We name names. We talk real tools. We keep it practical. If you're in Fixed Ops—or thinking of getting in—you’ll walk away with a better sense of what’s changing in the space and how the most forward-thinking companies are adapting. It’s a conversation full of useful ideas that can actually move the needle in your service lane. Listen to the episode featuring Laurie Halter for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Laurie Halter Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Why Streaming TV is a Game-Changer for Automotive Marketing With Owen Moon 15:09

לפני 9 weeks15:09

15:09

In this episode, my guest is Owen Moon, CEO of Dealer Stream, and we’re digging into how dealerships can finally use streaming the right way—to actually reach and influence today’s real customers, not just chase impressions. We talk about why traditional advertising isn't keeping up, and how connected TV is fast becoming the place your next service and sales customers are already watching. Owen shares what he's seeing in the data, why ad budgets are still lagging behind audience behavior, and what dealers can do right now to get ahead without overspending. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: What most dealerships get wrong about streaming and how to fix it Why millennials are key to fixed ops growth and how to reach them where they are The growing problem of ad fraud in digital advertising and how Dealer Stream is tackling it How to bring emotion and trust back into your messaging—especially on the service side We also talk about Owen’s new partnership with Blockboard, why it matters, and how it’s helping ensure that every dollar spent actually reaches a human being. If you’ve been wondering whether streaming is worth it, how to make it work for your service department, or where to even start—this one’s for you. Owen’s got the experience, the numbers, and the know-how to make it practical. Take a listen—I think you’ll come away with a better understanding of where advertising is going, and what you can do right now to stay ahead. Listen to the episode featuring Owen Moon for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Owen Moon Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How to Legally Maximize Warranty Reimbursement in 2025 with Leonard A. Bellavia 22:07

לפני 10 weeks22:07

22:07

In this episode, my guest is Leonard A. Bellavia, Esq., Founding Partner at Bellavia-Blatt, PC and the voice behind DealerLaw.com . With tariffs tightening their grip, market volatility, and OEMs playing hardball, the automotive world feels a bit like walking through a minefield right now. But Len brings clarity, strategy, and a whole lot of hard-earned wisdom to the conversation. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why Fixed Ops is the dealership’s financial backbone during turbulent times How to turn rising part costs into revenue opportunities The truth about EV warranty work The "silent killer" of self-managed warranty submissions And why your service manager shouldn't double as your legal strategist Len also breaks down how manufacturers are playing games with “no cost parts,” and what dealers can do—legally and practically—to push back and protect their margins. This isn’t doom and gloom; it’s a roadmap to real profitability , even in a down market. Heads up to Dealer Principals: Keep your Fixed Ops Director, CPA, and your lawyer close. Len’s insights in this episode might just be the difference between riding out the storm and thriving through it. Listen to the episode featuring Leonard A. Bellavia for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Leonard A. Bellavia Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Why Technician Videos Are the Secret to Doubling Service Revenue with Liza Borches 23:47

לפני 11 weeks23:47

23:47

Ever wondered why some service departments are raking in higher revenue while others are struggling to keep up? The secret might be hiding in plain sight — and it’s all about technician videos. In today’s episode of the Fixed Ops Roundtable, Sarah Vantine sits down with Liza Borches, CEO of Carter Myers Automotive, to uncover how a simple yet powerful tool is transforming their service departments and boosting revenue like never before. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Liza shares eye-opening data that reveals just how much more customers are spending after watching a technician video — and the numbers will surprise you. But it’s not just about the money. It’s about building trust, bridging communication gaps, and empowering technicians to connect with customers in ways that drive loyalty. What You’ll Learn: The surprising impact of technician videos on service revenue (with real numbers to back it up) How to get technicians on board with video communication — even the skeptics The one mindset shift that could turn your service department into a profit powerhouse Practical tips for creating high-impact videos that boost transparency and customer trust Whether you’re a service manager, technician, or dealership owner, this episode is packed with actionable insights that can elevate your fixed ops game. Listen to the episode featuring Liza Borches for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Liza Borches Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Why the Future of Service Is No Longer in the Dealership with Nolan Armpriester 16:06

לפני 12 weeks16:06

16:06

My guest in this episode is Nolan Armpriester, Director of Operations at Kinley Automotive Group in Pennsylvania—home to the #1 mobile service operation in the country. In this episode, we dive into how Nolan and his team scaled a mobile service department from one van to over 30 mobile units, executing more than 35,000+ repair orders annually—without a template, without hype, and without excuses. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: But this conversation goes way beyond numbers. We explore what it actually takes to build something that lasts in an industry that’s shifting under our feet—how accountability management, process obsession, and a relentless focus on customer-first thinking can become the foundation for explosive, sustainable growth. You’ll hear why Nolan believes: Traditional dealership footprints will shrink dramatically. Fixed ops needs to evolve to meet a new generation of expectations. “Saying no” is a mindset that will kill your growth. And why the real opportunity? Is no longer inside your building. He also gives us a glimpse into how AI is being quietly integrated into their operation—not as a buzzword, but as a force-multiplier. This isn’t futurism. It’s execution. If you’re in fixed ops, leadership, or anywhere near the dealership business, this episode is more than insight—it’s a roadmap. Nolan didn’t follow a trend. He built the trend. And once you hear how he did it, you’ll start asking new questions about what’s possible for your own operation. This isn’t an episode about “what’s coming.” It’s about what’s already here—quietly outperforming everyone else. Listen to the episode featuring Nolan Armpriester for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Nolan Armpriester Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Beyond Exceptional: The New Blueprint for Automotive Customer Experience Success with 18:31

לפני 13 weeks18:31

18:31

What if your service department could create experiences so powerful... customers would never dream of going anywhere else? In this episode of the Fixed Ops Roundtable, I’m thrilled to sit down with none other than Moazzam Abu Bakar — best-selling author, customer experience futurist, and one of the brightest minds reshaping the retail auto industry. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: We dive deep into the heart of what really drives customer loyalty (hint: it’s not just the car!). Moazzam shares powerful lessons from his 25+ year journey working with brands like Honda, Toyota, and DFSK — and why he believes your service advisors are the true heartbeat of your dealership. You'll discover: Why after-sales is the battlefield for customer loyalty (and why most dealerships miss it) Practical frameworks from his book Beyond Exceptional to elevate your customer experience immediately How the car business is evolving globally — especially in emerging markets like Pakistan Why today’s customer demands more than just a transaction — they expect a heart-touching experience How electrification, digitalization, and customer-centricity are reshaping the future of automotive retail Plus, Moazzam reveals how social media is transforming customer expectations worldwide — and how dealerships must rethink their strategies to stay ahead. Listen to the episode featuring Moazzam Abu Bakar for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Moazzam Abu Bakar Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
How Dealerships Can Boost Profit and Speed in 2025 with Randy Kobat 16:38

לפני 14 weeks16:38

16:38

The used car game is shifting—and the dealers winning today are doubling down on operational excellence. In this episode of the Fixed Ops Roundtable, I sit down with Randy Kobat, CEO and President of Repair OnDemand, to dig into what it really takes to streamline reconditioning in 2025. From skyrocketing parts costs to shrinking margins, we’re feeling the pressure across the board. But Randy brings the clarity. 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why idle time is killing your time-to-frontline—and what to do about it How BlueDriver Max is giving dealers a major advantage (and why even your customers are scanning cars now) What centralized reconditioning can teach us about inventory flow, efficiency, and vendor relationships How to turn safety compliance (like ADAS calibration) into real profitability And why over 50% of dealerships still relying on spreadsheets are leaving serious money on the table Randy doesn’t just talk tech—he shows how smart systems, tight communication, and better visibility across departments can create a full-circle recon process that’s faster, more profitable, and aligned with the customer’s expectations. Bottom line: If you’re still treating recon like a one-man job, it’s time to rethink the playbook. This conversation will show you why. Tune in now to discover how to build a dealership that works in harmony—from trade-in to turn-around. Listen to the episode featuring Randy Kobat for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Randy Kobat Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

Fixed Ops Roundtable

1
Top 10 Ways to Supercharge Your Online Parts & Accessories Sales in 2025 with Aaron Watters 15:43

לפני 15 weeks15:43

15:43

In this episode, I’m joined by none other than Aaron Watters , CEO of OEM Interactive, who’s bringing the heat with a David Letterman-style countdown: the Top 10 ways to kickstart your online parts and accessories sales in 2025 . 👉 Register for the upcoming Fixed Ops Roundtable Event What we discuss in this episode: Why a dedicated parts phone line might be the easiest fix you’re overlooking The underestimated power of year-round promo calendars How installation instructions turn confused customers into loyal ones Why you shouldn’t take your phone number off the site—but you should add live chat And the power of follow-up emails that drive loyalty and reviews From setting realistic revenue expectations to game-changing live chat tools—and yes, even a shameless plug at #1 that just might be the smartest move you make this year—Aaron drops tactical, proven tips you can implement right now whether you're just starting out or ready to scale. If you’ve ever wondered how to transform your parts department from “meh” to money-making machine, this is your roadmap. And in true Fixed Ops Roundtable fashion, we kept it fast, fun, and full of value. Listen to the episode featuring Aaron Watters for even more insights! Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇 Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237 Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY Thanks, Aaron Watters Connect with Ted Ings and the Fixed Ops Roundtable: Register for the next Fixed Ops Roundtable Event Ted Ings on LinkedIn Center for Performance Improvement…

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Bounty Quick Size Paper Towels, White, 8 Family Rolls = 20 Regular Rolls (Packaging May Vary)

Crayola Colored Pencils (36ct), Kids Pencil Set, Back to School Essentials, Must Have Classroom Supplies for Kids, Pre-Sharpened Coloring Book Pencils, 3+

Zevo Flying Insect Trap & Cartridge - Plug in Fly Trap & Indoor Bug Catcher for Gnats, House & Fruit Flies - Mess-Free - Use in Any Room - Uses Blue & UV Light (1 Plug in Device & 1 Cartridge)

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Fixed Ops Roundtable « » Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright

Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright

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Play (Deluxe + Signed Art Card)

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

The Let Them Theory: A Life-Changing Tool That Millions of People Can't Stop Talking About

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Fixed Ops Roundtable « »
Can We Really Fix What’s Broken in Fixed Ops? with Andrew Wright