How To Automate Documentation With Patrick Hammond, Project Manager DocOps At Adyen Knowledgebase Ninjas podcast

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Rethinking Content Evaluation in the AI Era: Insights from Netra Pawar, Meta 15:22

לפני 8 ימים15:22

15:22

In this episode of the Knowledge Base Ninjas podcast, Netra Pawar, Lead Documentation Engineer, shares how AI is transforming content creation and evaluation in technical writing. She explains the concept of an evaluation-first content lifecycle, where content is tested and validated before going live, applying a CICD-like approach to documentation. Netra discusses key metrics for content quality, retrieval, and impact, and how AI can help scale evaluation. She also talks about the evolving role of technical writers, the importance of error analysis, and how partnering with engineering and ML teams can improve content performance. Finally, she emphasizes the need for writers to experiment with AI, shares an example of how a well-written document failed to be retrieved correctly by an LLM, and explains the takeaways. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Balancing Writing and Management Challenges: A chat with Jenna Ingersoll, Aristocrat 17:54

לפני 15 ימים17:54

17:54

In this episode of the Knowledge Base Ninjas podcast, Jenna Ingersoll, Knowledge Program Manager at Aristocrat, shares her insights on how the role of a technical writer is evolving into that of a knowledge manager. She talks about going beyond just writing to focus on strategy, knowledge sharing, and building stronger documentation teams. Jenna also discusses the real challenges technical writers face when moving into management - like reorganizing scattered content systems and maintaining consistency across teams. She highlights the importance of understanding information flow, creating effective documentation frameworks, and how AI and automation are starting to simplify everything from content gathering to editing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Exploring AI in Technical Writing with Jason Christie, Shopify 21:06

לפני 22 ימים21:06

21:06

In this episode of the Knowledge Base Ninjas podcast, Jason Christie, Technical Writer Senior Lead at Shopify talks about how AI is transforming the day-to-day work of technical writers. He shares examples of using AI to enforce writing standards and streamline editing, allowing writers to focus on higher-level collaboration and mentorship. He emphasizes that AI still struggles with accuracy and nuance, especially when it comes to producing high-quality, reliable documentation. He also talks about choosing or integrating AI tools into existing workflows, and a lot more. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Introducing Document360 Global Writers Awards 1:13

לפני 28 ימים1:13

1:13

Calling all Global Writers, your moment in the spotlight is here. We are thrilled to announce the launch of 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝟯𝟲𝟬 𝗚𝗹𝗼𝗯𝗮𝗹 𝗪𝗿𝗶𝘁𝗲𝗿𝘀 𝗔𝘄𝗮𝗿𝗱𝘀, a first-of-its-kind initiative aimed at recognizing the world's most exceptional writers. With the Document360 Global Writers Awards, we are providing a much-needed platform to highlight the contributions of all writers and give them the recognition they deserve. Nominations for Document360 Global Writers Awards are now open! https://lnkd.in/guSakE8Y Visit our site and submit your nomination or nominate someone you believe deserves recognition.…

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How to Make Docs Effective & Mistakes to Avoid: A Chat with Pradeep, Coralogix 18:18

לפני 5 weeks18:18

18:18

In this episode of the Knowledge Base Ninjas podcast, Pradeep Venugopal, Technical Writer at Coralogix, talks about what makes a knowledge base effective and the common mistakes teams make. He highlights the importance of trust, actionable content, and clear ownership in documentation. He also emphasizes integrating documentation into daily workflows and the product lifecycle. The discussion covers the evolving role of technical writers in the AI era. Pradeep adds that documentation is part of the product experience, helping users achieve goals efficiently and reducing support burden. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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How AI Is Reshaping Documentation Workflows – Ankur Parekh, SnapLogic 19:12

לפני 6 weeks19:12

19:12

In this episode of the Knowledge Base Ninjas podcast, Ankur Parekh, Sr. Technical Documentation Writer at SnapLogic, discusses how AI is transforming the future of documentation. He explains how it can streamline processes, improve efficiency, and help create higher-quality deliverables. Ankur also highlights how AI may blur traditional content roles, making it easier to produce different formats from a single source. While he highlights the exciting opportunities, he also stresses the importance of keeping humans in the loop to ensure accuracy and credibility. He believes that strategy will remain at the heart of content work, with AI best suited for handling repetitive tasks. For Ankur, the evolution of AI is just another step in how professionals continue moving up the value chain. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Keeping Docs Structured and Manageable: Insights from Marco Spinello, Booking.com 21:34

לפני 7 weeks21:34

21:34

In this episode of the Knowledge Base Ninjas podcast, Marco Spinello, Senior Technical Writer at Booking.com, talks about what it really means to keep documentation well-organized and manageable. He shares why docs should reflect the audience’s mental model, how collaboration shapes structure, and the signals that reveal when content starts slipping into chaos. Marco also introduces creative ways his team keeps contributors engaged and explains how different processes can prevent docs from becoming unmanageable again. From AI experiments to unexpected touches of documentation humour, he brings a refreshing perspective to how documentation can evolve and stay relevant. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Content Frameworks and Their Impact on Docs with Betty Mann, Oracle 16:34

לפני 8 weeks16:34

16:34

In this episode of the Knowledge Base Ninjas podcast, Betty Mann, Technical Writer at Oracle, explains why defining different content types is important for documentation and how it helps both users and teams by improving clarity, efficiency, and scalability. She highlights how content frameworks like overviews, concepts, how-to guides, and references support different user needs. Betty also stresses the role of templates and style guides in ensuring consistency and predictability across documents. Finally, she discusses how AI can generate content but needs clear structures, and how, in the future, it may enable more personalized and dynamic documentation. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Evolving Docs Beyond PDFs: A Chat with Holli Hamilton, Corero Network Security 11:18

לפני 9 weeks11:18

11:18

In this episode of the Knowledge Base Ninjas podcast, Holli Hamilton, Senior Technical Writer at Corero Network Security, shares how technical content is changing. She explains that PDFs are fading but still useful for deep technical details. Different users need different formats like videos, quick blurbs, in-app help, or detailed docs. She also talks about the challenges in meeting users' needs and giving answers in the right place at the right time. Looking ahead, Holli sees AI and video playing as a bigger role and says that there will always be a need for detailed sources to back up quick answers. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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How Content Operations Drive Consistency with Caley Burton, Cloudflare 18:53

לפני 10 weeks18:53

18:53

In this episode of the Knowledge Base Ninjas podcast, Caley Burton, Senior Technical Writing Manager from Cloudflare, discusses how content operations help distributed teams avoid silos by setting standards, tools, and processes for consistency across documentation. Caley explains ways to manage content debt, stressing the need to track issues in a backlog and prioritize fixes. They also discuss key factors in choosing a content management system, such as customer experience, compliance, budget, and scalability. On AI, Caley highlights its role as a helper for repetitive tasks, reviews, summarization, and quick analysis, while not using it to solve complex problems. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Why Aesthetics Matter in Technical Docs with Richard Rabil, Oracle 28:26

לפני 11 weeks28:26

28:26

When you think about technical documentation, what comes to mind first? Clear instructions? Usability? Accuracy? While all of these matter, Richard Rabil, Principal Technical Writer at Oracle, highlights something we often overlook - aesthetics. In this episode of the Knowledge Base Ninjas Podcast, Richard dives deep into how visual quality and thoughtful design elevate documentation from being simply “functional” to being truly engaging and user-friendly. He explains the balance between functional and deep quality, emphasizing that well-crafted, visually thoughtful documentation enhances usability. Richard also discusses how Gen AI could impact documentation practices, highlighting the continued need for clear, readable, and human-centric content regardless of new technologies. His insights offer a refreshing glimpse into the creative and strategic choices in effective technical writing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Optimizing Documentation for Developers: A Conversation with Erin Rovelstad, Google 14:27

לפני 13 weeks14:27

14:27

In this episode of Knowledgebase Ninjas Podcast, Erin Rovelstad, Senior Technical Writer from Google, reveals how she creates clear and trustworthy documentation for developers. She shares on discovering documentation gaps, working closely with engineering teams, and relying on regular reviews to maintain accuracy and usefulness in content. Erin also discusses why consistency and clarity of documentation are essential to developer productivity. This episode is full of actionable tips for technical writers to enhance the quality and effectiveness of their writing. Thank you for tuning in! In the meantime, if you're ready to explore Document360, a knowledge base platform that can help your customers and teams get instant answers, we’d love to invite you to try it first-hand. Simply use this link - https://bit.ly/4ktBnZZ to start your free trial…

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Why Documentation Toolchains Should Match Contributor Needs — with Laura Novich, Salesforce 17:29

לפני 15 weeks17:29

17:29

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Making Tech Docs Simpler for Non-Technical Users – A Talk with Daria Tombolelli, KNIME 15:12

לפני 16 weeks15:12

15:12

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Customer-First Documentation in the Age of AI with Kirsti Wall, Everi 12:55

לפני 18 weeks12:55

12:55

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The Manager’s Lens: Christie Gera, Appfire on Leading Writers, Measuring Value, and Embracing AI 11:33

לפני 19 weeks11:33

11:33

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Why Documentation Deserves a Role in Business Strategy: Insights from Nikhar Sawhney, Cisco 19:24

לפני 20 weeks19:24

19:24

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Accessibility as a Core Writing Principle with Stacy Reed, Wavelo 9:34

לפני 21 weeks9:34

9:34

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How Consistency Builds Trust in Docs: A Talk with Kylee Thornton, Blue White Industries 9:19

לפני 22 weeks9:19

9:19

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Building a Documentation Team from Scratch with Paul Taylor, Anaplan 20:27

לפני 23 weeks20:27

20:27

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Information Architecture Is the Future of Tech Writing by Rina G, ContentMaster 15:39

לפני 24 weeks15:39

15:39

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Mastering Developer Documentation: A Conversation with Gayathri Krishnaswamy, OutSystems 15:17

לפני 25 weeks15:17

15:17

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Balancing Graphics and Text in Technical Docs – James Birkinshaw, Oracle 20:05

לפני 27 weeks20:05

20:05

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Tech Writing in the AI Era — A Deep Dive with Josh Bean from Amazon 17:11

לפני 29 weeks17:11

17:11

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Structured Technical Writing Process: Insights from Luke Bayler 21:42

לפני 31 weeks21:42

21:42

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Art of Simplification : Bridging the Gap Between Products and People with Matthew Olapade 9:15

לפני 33 weeks9:15

9:15

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Metrics That Matter: Exploring The Use of AI and Analytics to Optimize Technical Content with Renee Carignan 16:08

לפני 34 weeks16:08

16:08

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AI’s Role in Redefining Processes and Workflows 23:43

לפני 38 weeks23:43

23:43

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The Role of Audience Analysis in Creating Effective Technical Content 20:46

לפני 44 weeks20:46

20:46

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How Technical Documentation Empowers Developers 19:43

לפני 46 weeks19:43

19:43

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The Beginner’s Playbook to Technical Writing with Natalia Kloda, SAP 17:13

לפני 50 weeks17:13

17:13

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Topic-based authoring and single sourcing with Pooja Laxmeshwar, BAI Communications 15:24

לפני 1 year15:24

15:24

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Impact of visuals in technical documentation with Dennis Dawson, Ripple 20:59

לפני 1 year20:59

20:59

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Proposal Writing(RFPs): Steps and Challenges with Mickella Rast, Chenega 14:22

לפני 1 year14:22

14:22

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Information Architecture for Technical Writers with Lana Brindley, Shippit 12:08

לפני 1 year12:08

12:08

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User Manuals: Benefits and Best Practices with Syed Haroon Shah, Edetek 22:37

לפני 1 year22:37

22:37

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Exploring Use cases and Limitations of GenAI in Technical writing with Rene, Box 21:05

לפני 1 year21:05

21:05

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UX Writing: Breaking Down the Essentials 6:50

לפני 1 year6:50

6:50

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Docs-as-Code vs Dedicated knowledge base with Brianne Bennett, Opensee 13:44

לפני 2 years13:44

13:44

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Improving documentation with user feedback with Iga Koprowska, Akamai 23:25

לפני 2 years23:25

23:25

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Building developer-friendly API documentation with Hannah Kahn, Azion 10:38

לפני 2 years10:38

10:38

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Migrating documentation: Best practices and challenges, with David Ingram, Medallia 23:40

לפני 2 years23:40

23:40

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The Changing Landscape of Technical Writing with Mick Davidson, Aussie Broadband 23:55

לפני 2 years23:55

23:55

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Knowledge Management for Organizational Success with Eduarda Raddatz, Technical Writer, Matera 15:49

לפני 2 years15:49

15:49

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Crafting quality product documentation with Sofia Emelianova, Senior Technical Writer, Google 14:29

לפני 2 years14:29

14:29

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Transition to Technical Writing from Diverse Backgrounds with Beatriz Mejia, Technical Writer at Ben Fatto 25:30

לפני 2 years25:30

25:30

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API documentation: Components and Best practices, with Mark Wentowski, API documentation Specialist, TechWriteX 21:55

לפני 2 years21:55

21:55

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Discussing knowledge sharing and documentation metrics with Mysti Berry, Principal Technical Writer at mParticle 19:20

לפני 2 years19:20

19:20

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Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer, Akamai 12:01

לפני 2 years12:01

12:01

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Conversation on Technical communication, Ideal persona, and Integrating writers into development with Avi Chazen, Technical Communicator at Sage 18:39

לפני 3 years18:39

18:39

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Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus 13:36

לפני 3 years13:36

13:36

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Hard skills vs soft skills in technical writing with Jonathan Glassman, Senior Technical Writer, GitLab 19:45

לפני 3 years19:45

19:45

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In Conversation with Jessica Valero Gil, Senior Technical Writer at Zapier on Document Development Life Cycle (DDLC) 17:28

לפני 3 years17:28

17:28

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User empathy while building customer support documentation with Domi Sinclair, Technical Writer at Collibra 14:13

לפני 3 years14:13

14:13

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How to build style guides that enhances the customer journey with Marty Yu, Senior Technical Writer at CrowdStrike 15:59

לפני 3 years15:59

15:59

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Discussing how to transition from an English Professor to Technical writer with Lindsey Gilbert, Technical Writer at Paradox 13:16

לפני 3 years13:16

13:16

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How to craft exceptional documentation that attracts and serves customers with Mary Connor, Technical Writer at Civitas Learning 23:02

לפני 3 years23:02

23:02

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Understanding Documentation Process Workflow with Sue Highmoor, Documentation Manager at UKCloud 19:16

לפני 3 years19:16

19:16

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Knowledgebase Ninjas

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What Do You Need to Succeed as a Technical Writer with Ashok Nayak, Technical Writer at Fynd 24:13

לפני 3 years24:13

24:13

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Knowledgebase Ninjas

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Cybersecurity, UX Design, and SEO Documentation with Vivek Pattnaik, Technical Writer at Microsoft 21:27

לפני 3 years21:27

21:27

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Knowledgebase Ninjas

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Building Trust on Blockchain by Writing Great Documentation with Jesse Eberenz, Technical Writer at Chainalysis 19:17

לפני 3 years19:17

19:17

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Knowledgebase Ninjas

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Generate More Traffic to Your Document with Kathyana Rule, Senior Technical Writer at Celigo 10:22

לפני 3 years10:22

10:22

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Knowledgebase Ninjas

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Mastering Open Source Technical Documentation with Abigail McCarthy, Staff Open Source Technical Communications Manager at VMware 17:21

לפני 4 years17:21

17:21

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Knowledgebase Ninjas

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Leveraging Automation to Create Structural and Consequential Documentation with Abhishek Sura, Senior Documentation Manager at Oracle 15:16

לפני 4 years15:16

15:16

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Knowledgebase Ninjas

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Developing More Useful Technical Document with Anusmita Ray, Technical Writer at TrueLayer 17:37

לפני 4 years17:37

17:37

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Knowledgebase Ninjas

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Understanding Continuous Integration Approach for Technical Documentation with Kenneth Whyte, Technical Writer at Vizlib 22:09

לפני 4 years22:09

22:09

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Knowledgebase Ninjas

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Qualities and Requirements to Become a Lead Technical Writer with Anil Hanagud, Documentation Manager at Cisco Systems 13:59

לפני 4 years13:59

13:59

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Knowledgebase Ninjas

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Innovation and Multi-Dimension in Technical Documentation with Sue Arkin, Documentation Lead at Unity Technologies 18:29

לפני 4 years18:29

18:29

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Knowledgebase Ninjas

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Five Steps Formula for Effective Documentation with Shivam Gupta, Junior Technical Writer at HackerEarth 23:52

לפני 4 years23:52

23:52

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Knowledgebase Ninjas

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The Fundamentals of Producing High-Quality Technical Documentation with Tina Klein Walsh, Senior Manager at Blackberry Qnx Systems 21:51

לפני 4 years21:51

21:51

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Knowledgebase Ninjas

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Documentation Planning and Organized Execution with Mark Sellings, Senior Technical Writer at Boomi 21:24

לפני 4 years21:24

21:24

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Knowledgebase Ninjas

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Traits of a Technical Documentation Manager with Kat Stoica Ostenfeld, Technical Documentation Manager/Team Lead at Sitecore 28:12

לפני 4 years28:12

28:12

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Knowledgebase Ninjas

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Create High-Quality Technical Content with a Non-Technical Background with Alan Kasim, Documentation Manager at Medallia 29:26

לפני 4 years29:26

29:26

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Knowledgebase Ninjas

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Broadening Your Skill Set as a Technical Writer with Nicola Yap, Technical Writer at Google 32:29

לפני 4 years32:29

32:29

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Knowledgebase Ninjas

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Significance of Inter-Team Communication for High-Quality Documentation with Sree Pattabiraman, Senior Technical Writer at Extreme Networks 23:34

לפני 4 years23:34

23:34

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Knowledgebase Ninjas

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The Role of Artificial Intelligence (AI) in Transforming Technical Documentation with Selvaraaju Murugesan, Data Strategist at Kovai 25:03

לפני 4 years25:03

25:03

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Knowledgebase Ninjas

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Technical Documentation Auditing with Louise MacBean, Senior Technical Writer at Ometria 30:32

לפני 4 years30:32

30:32

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Knowledgebase Ninjas

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Managing Documentation Workflows with Matthew Buttler, Senior Technical Writer at Signiant 21:33

לפני 4 years21:33

21:33

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Knowledgebase Ninjas

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How to Manage Internal Communication and Engage with the Customers with Kate Dolan, the Senior Technical Writer at Spotify 16:59

לפני 4 years16:59

16:59

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Knowledgebase Ninjas

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Software VS Hardware Technical Documentation with Idan Englander, Technical Writer at Anaconda 27:18

לפני 4 years27:18

27:18

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Knowledgebase Ninjas

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Fundamentals of Creating High-Quality Documentation with Ramesh Aiyyangar, Head of Documentation at Reltio 37:11

לפני 4 years37:11

37:11

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Knowledgebase Ninjas

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Building a Promising Technical Writing Career with Lucía M. Polis, Principal Technical Content Developer at Qumulo 34:56

לפני 4 years34:56

34:56

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Knowledgebase Ninjas

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The Importance of Consistency in Technical Documentation with Paulo Victor, Senior Lead Technical Writer at Nubank 18:22

לפני 4 years18:22

18:22

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Knowledgebase Ninjas

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Thirty-Three Rules of API Documentation with Robert Delwood, the Lead API Documentation Writer at iManage 25:28

לפני 4 years25:28

25:28

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Knowledgebase Ninjas

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Managing Distributed, Non-Linear Documentation Workflows with Jason Christie, Documentation Team Lead at Shopify 27:21

לפני 4 years27:21

27:21

Full show notes here: https://document360.com/blog/managing-distributed-non-linear-documentation-workflows-with-jason-christie-documentation-team-lead-at-shopify/ If you enjoyed this episode then please either: Subscribe, rate and review on Apple Podcasts Follow on Spotify Join our Facebook group Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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The Role of Technology in Documentation with Andrii Tserkovnyi, Technical Writer at Spryker Systems 18:39

לפני 4 years18:39

18:39

Full show notes here: https://document360.com/blog/the-role-of-technology-in-documentation-with-andrii-tserkovnyi-technical-writer-at-spryker-systems/ If you enjoyed this episode then please either: Subscribe, rate and review on Apple Podcasts Follow on Spotify Join our Facebook group Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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Agile Technical Documentation Workflow with Hannah Gilberg, Director, User Documentation at Navis 21:15

לפני 4 years21:15

21:15

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Knowledgebase Ninjas

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Three Key Milestones to Achieving High-Quality Documentation with Jamie Roddy, Manager of Technical Communications at Sabre Corporation 21:43

לפני 4 years21:43

21:43

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Knowledgebase Ninjas

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Architect the Users' Journey with Steve Bream, Lead Documentation Manager at DataStax 24:38

לפני 5 years24:38

24:38

Full show notes here: https://document360.com/blog/architecting-user-journeys-with-steve-bream-documentation-lead-manager-at-datastax/ If you enjoyed this episode then please either: Subscribe, rate and review on Apple Podcasts Follow on Spotify Join our Facebook group Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas

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API-First & the OAS Approach for Technical Documentation Success with Uwana Ikaiddi, Manager, Developer Documentation at BigCommerce 30:12

לפני 5 years30:12

30:12

Full show notes here: https://document360.com/blog/api-first-the-oas-approach-for-technical-documentation-success-with-uwana-ikaiddi-manager-developer-documentation-at-bigcommerce/ If you enjoyed this episode then please either: Subscribe, rate and review on Apple Podcasts Follow on Spotify Join our Facebook group Knowledgebase Ninjas is powered by Document360 .…

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Knowledgebase Ninjas « » How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen

How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen

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Knowledgebase Ninjas « »
How to Automate Documentation with Patrick Hammond, Project Manager DocOps at Adyen