Matt Lavery: How UPS Hiring Showcases Internal mobility and AI: LIVE from UNLEASH 2025

The POZCAST: Decoding Success with Adam Posner

Summary:

In this episode of #thePOZcast, host Rona Pierce speaks with Matt Lavery, Director of Global Sourcing, Recruiting, and Onboarding at UPS. They discuss Matt's journey from a seasonal handler to a leadership role, the impact of AI and automation on hiring processes, and the importance of internal mobility and career progression within UPS. Matt shares insights on enhancing candidate experience, ethical considerations in AI usage, and valuable leadership lessons learned throughout his career.

Takeaways

- Matt Lavery's journey at UPS showcases the value of internal mobility.

- AI and automation have significantly improved the hiring process at UPS.

- Speed and transparency are key factors in candidate experience.

- Understanding the problem is crucial before implementing AI solutions.

- Leadership involves providing clarity and empowering teams.

- UPS hires around 200,000 people annually, especially during peak seasons.

- NPS scores indicate high candidate satisfaction with the hiring process.

- Internal mobility pathways are essential for employee retention.

- Technology can enhance the candidate experience and streamline processes.

- Change management requires careful planning and communication.

Chapters

00:00 Introduction to the POScast and Guest Background

01:21 Matt Lavery's Journey at UPS

03:58 The Impact of AI and Automation on Hiring

10:21 Enhancing Candidate Experience through Technology

13:42 Internal Mobility and Career Progression at UPS

17:50 Lessons Learned in Implementing AI in Hiring

20:30 Leadership Insights and Hiring Myths

22:12 Proud Moments and Closing Thoughts