Multifamily Office Clarity with Rachel Hyman of Family Wealth Alliance

Visionary Advisor

The term “multifamily office” gets used by nearly every wealth firm today, but few can define it clearly—and even fewer deliver what ultra-high-net-worth families truly need.

In this episode, Rachel Hyman, President of Family Wealth Alliance, joins Alex Kirby to bring structure and insight to an increasingly crowded and confusing space. Drawing on FWA’s Voice of the Client Survey, developed with Bain & Company, Rachel shares how elite firms deliver not just functional value, but emotional connection, reduced anxiety, and generational stickiness.

You’ll learn how the best MFOs think about complexity, family dynamics, client expectations, and how to benchmark your own firm using both the Elements of Value and FWA’s 10 multifamily office service areas. Whether you serve $30M or $300M families, this conversation will help you clarify your positioning—and elevate your client experience.

This is a must-listen for advisors looking to deepen relationships, differentiate in the UHNW space, and build a multigenerational practice rooted in purpose and trust.

What You’ll Learn in This Episode:

• The four-part framework that defines a true multifamily office
• What over 3,000 UHNW clients say they really value in an advisor
• Why emotional connection and anxiety reduction matter more than performance
• How “heirloom,” “hope,” and “self-transcendence” show up in wealth advising
• The 10 service areas that define MFO integration and complexity
• Why fees ranked near the bottom in importance for ultra-wealthy clients
• How firms are using this data to improve retention, loyalty, and relevance

Notable Quotes from Rachel Hyman:

“The best firms today are not just managing money. They’re managing complexity.”

“Reducing client anxiety is the single biggest differentiator in this space.”

“Emotional value is where you create stickiness. That’s how you build a 50-year relationship.”

Explore More from Family Wealth Alliance:

Voice of the Client Survey Toolkit → https://www.familywealthalliance.com/cpages/clientsurveytoolkit

MFO Standards PDF → https://mcusercontent.com/c242860553fd2c0fef2abbca3/files/357fb0c3-1295-9fc2-4aae-1896ab1f6516/MFO_Standards_Dec_2024_1.pdf

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