הפודקאסטים הטובים ביותר ב-Robby Burns (2024)

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The one with the total experience - Robby Cloninger VP Consulting, Digital Experience at FPT Software E180 39:08

2d ago39:08

39:08

🎤🎞️Don’t focus on just one piece of the experience in “The one with the total experience” with Robby Cloninger Vice President of Consulting, Digital Experience for episode sponsor FPT Software in CX Passport Episode 180🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 3:03 Digital transformation and breaking silos to improve experience 9:31 Al…

1
Teaching English in Taiwan with Rishi Ó (iPad Pros - 0204) 1:08:34

7d ago1:08:34

1:08:34

Rishi Ó is back on the podcast to discuss his experiences using the iPad as a teacher in Taiwan. We also touch a bit on using the iPad for live harmonica performances and creating videos. Early episodes with chapter markers are available by supporting the podcast at www.patreon.com/ipadpros. Early episodes are also now available in Apple Podcasts! …

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#81 - Software Therapy, with Dr. David MacDonald 1:52:41

4d ago1:52:41

1:52:41

Subscribe to the Blog… RSS | Email Newsletter Subscribe to the Podcast in… Apple Podcasts | Overcast | Castro | Spotify | RSS Support Music Ed Tech Talk Become a Patron! Buy me a coffee Show Notes: • Fantastical • Music Ed Tech Talk WWDC Episode with Craig McClellan • Due app • Things app • Obsidian • Craft app • OmniFocus • Arc web browser • Anytu…

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The one with the catalyst (not crusader) - Megan Burns Founder Experience Enterprises E179 34:21

9d ago34:21

34:21

🎤🎞️How to ACTUALLY create impact “The one with the catalyst (not crusader)” with Megan Burns Founder Experience Enterprises in CX Passport Episode 179🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Going from customer rhetoric to ACTION 6:42 Different generations approach to technology 9:27 Don’t prove the ROI of CX? 16:45 Experience le…

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The one where he unifies CX - Adam Powers CX #OpenToWork E178 31:23

17d ago31:23

31:23

🎤🎞️This month’s CX #OpenToWork seeker in “The one where he unifies CX” with Adam Powers in CX Passport Episode 178🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:06 Unifying CX design across various aspects and industries 4:00 Improving customer experience through unification and collaboration 11:43 Customer Experience pushback and testing…

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How Attorneys Use the iPad with Jeff Richardson (iPad Pros - 0203) 1:42:35

21d ago1:42:35

1:42:35

Jeff Richardson is an attorney practicing law in New Orleans at the office of Adams and Reese LLP. His practice areas include appellate litigation and representing defendants in class actions and complex litigation. He is an Appellate Practice Specialist, certified by the Louisiana Board of Legal Specialization, and is currently one of only 13 atto…

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The one with the customized resiliency kit - Sangeetha Rai VP Customer Success Northwestern Mutual E177 38:08

24d ago38:08

38:08

🎤🎞️AI will require employee resilience “The one with the customized resiliency kit” with Sangeetha Rai Vice President Customer Success at Northwestern Mutual in CX Passport Episode 177🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:34 Employee resilience in face of AI-driven change 7:39 AI's role in customer service, balancing digital solu…

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The one with the epochal growth - Sarah Caminiti Head of US Customer Service at abcam E176 36:54

1M ago36:54

36:54

🎤🎞️This episode gets DEEP and REAL in “The one with the epochal growth” with Sarah Caminiti Head of US Customer Service at abcam in CX Passport Episode 176🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:27 What is Epochal Growth? 3:11 The purpose of leadership in customer experience 5:48 How to create the RIGHT kind of CX team 11:00 Why is…

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Graphic Design and Calligraphy with Will Paterson (iPad Pros - 0202) 1:29:47

1M ago1:29:47

1:29:47

Will Paterson is a Graphic Designer and Content Creator who specializes in Logo Design, Hand Lettering and Brand Identity. He has worked with well-known brands such as Adobe, Instagram and Skillshare and shares what he has learned on his YouTube channel that you can find at YouTube.com/@WillPatersonDesign. In this episode, we dive into how the iPad…

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The one with the hidden customer revenue - Anita Toth | The Hidden Revenue Hunter E175 32:56

1M ago32:56

32:56

🎤🎞️We’re going on a treasure hunt “The one with the hidden customer revenue” with Anita Toth | The Hidden Revenue Hunter in CX Passport Episode 175 🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:49 - Anita's Origin Story in CX 4:21 - Addressing Cost-Cutting and Hidden Revenue 6:54 - Impact of Cost-Cutting on Customer Experience 8:35 - Tac…

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#80 - New Apple Software Updates, with Craig McClellan 1:30:15

1M ago1:30:15

1:30:15

Subscribe to the Blog… RSS | Email Newsletter Subscribe to the Podcast in… Apple Podcasts | Overcast | Castro | Spotify | RSS Support Music Ed Tech Talk Become a Patron! Buy me a coffee Show Notes: Watch WWDC Keynote and learn more about upcoming software updates Sanebox Please don’t forget to rate the show and share it with others!…

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The one with the CX tasting menu - Courtney LeBlanc CX #OpenToWork E174 31:21

1M ago31:21

31:21

🎤🎞️This month’s CX #OpenToWork seeker knows CX gets to influence all parts of the business in “The one with the CX tasting menu” with Courtney LeBlanc in CX Passport Episode 174🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 4:19 What draws you to Customer Experience? 7:30 Creating CX customers want 13:35 How does Customer Experience create …

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Riley Hill from SlatePad (iPad Pros - 0201) 1:40:24

2M ago1:40:24

1:40:24

Riley Hill has been working as a software developer for over 10 years, with focus on mobile development, primarily for iOS and iPadOS. Riley has been working on the iPad for many years now and in this episode we discuss his history with the iPad, some of his favorite iPads over the years, his current dual M4 iPad Pro setup, then we dive into all of…

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The one with the CX maven - Sarah Hatter CX Maven & Creator of ElevateCX E173 37:43

2M ago37:43

37:43

🎤🎞️A high energy, high community, high wisdom episode “The one with the CX maven” with Sarah Hatter CX Maven & Creator of ElevateCX in CX Passport Episode 173🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:45 Sarah's CX origin story 6:46 Importance of Training in CX 9:14 Challenges in CX Industry 16:00 Community power improving Customer Ex…

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The one with the Severance TV lessons - Michael Mattson Chief Empathy Officer at Walk A Mile E172 32:18

2M ago32:18

32:18

🎤🎞️Why live in two worlds? “The one with the Severance TV lessons” with Michael Mattson Chief Empathy Officer at Walk A Mile CX in CX Passport Episode 172🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:52 The personal and emotional of insurance 6:28 Emotional Intelligence 8:56 Personal Growth 13:17 Customer Culture in Operational Companies…

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Burn Out from Stress 13:16

2M ago13:16

13:16

In this episode, Robbie and Andi talk about Robbie getting burnt out from 6 weeks of intense work and how he deals with it.על ידי Robbie Lofaro, Andi Kovalcek

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Supporting Others 13:17

2M ago13:17

13:17

In this episode, Andi and Robbie talk about supporting others and helping others be the best version of themselves.על ידי Robbie Lofaro, Andi Kovalcek

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M1 MacPad with Tim Chaten (iPad Pros - 0200) 1:20:40

2M ago1:20:40

1:20:40

Devon Dundee is host this week and is interviewing Tim Chaten, the host of iPad Pros and Vision Pros, about his experiences so far creating and using a M1 MacPad based on the M1 MacBook Air. We also touch a bit on iPadOS 18 that was released in beta just a few days ago as of recording. For a full breakdown of WWDC 2024 make sure to check out Vision…

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The One Where Chatbots Aren't Enough - Lisa Eyer Head of Client Experience and Business Insights E171 29:05

2M ago29:05

29:05

🎤🎞️Don’t rely on them alone “The One Where Chatbots Aren't Enough” with Lisa Eyer Head of Client Experience and Business Insights in CX Passport Episode 171🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:24 Individuals or Personas? 5:30 Using contact center as customer insights center 9:45 CHIEF and the impact on women’s careers 13:14 1st …

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Episode 21 - Paul Robinson 39:29

2M ago39:29

39:29

When Brad Friedel announced he wished to leave Rovers, the club identified Tottenham goalkeeper Paul Robinson as the preferred replacement. Robinson rebuilt his reputation at Rovers under Sam Allardyce, winning player of the season in 2011. In this episode we look at how Robinson bounced back at Rovers, and how to view his time at the club given it…

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The one where he just fixes it please - David Balko CX #OpenToWork E170 34:09

2M ago34:09

34:09

🎤🎞️The month’s CX #OpenToWork seeker in “The one where he just fixes it please” with David Balko in CX Passport Episode 170🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 2:20 Why Customer Experience? 4:00 You can only sell a bad product once 6:10 David’s past creating desired experiences for VW 10:00 Buying a car is like Wimbledon? 15:17 Wh…

1
Antony Thompson - Starting his own Real Estate Agency 33:56

2M ago33:56

33:56

In this episode Andi and Robbie talk to Antony Thompson, the owner of Blac Property Group about how he took the risk to start his own agency and went from working out of the back room of a day care to having a giant office with one of the fastest growing teams in the industry.על ידי Robbie Lofaro, Andi Kovalcek, Antony Thompson

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M4 Nano-Textured 13” iPad Pro with Wes Hilliard (iPad Pros - 0199) 2:16:23

3M ago2:16:23

2:16:23

Wes Hilliard is an Assistant Editor for Apple Insider and the Co-host of the Apple Insider Podcast. He was on episode 189 back in January to discuss how he uses the iPad as his primary computer and it still is his primary computer, even with the addition of the Apple Vision Pro. In this episode, we discuss at length the new M4 iPad Pro. He got the …

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Episode 20 - Robbie Savage 38:19

3M ago38:19

38:19

Robbie Savage signed for Rovers to join his former international manager Mark Hughes, and quickly became the engine of the Rovers midfield. A player fans of other clubs love to hate, Savage enjoyed success at Rovers and played some of the best football of his career in a top six side, with a European run the following year. In this episode we look …

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Making Quick Decisions 13:36

3M ago13:36

13:36

In this episode, Andi and Robbie talk about making quick decisions and how experience and practice makes you a better decision maker.על ידי Robbie Lofaro, Andi Kovalcek

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Episode 19 - David Bentley 36:22

3M ago36:22

36:22

David Bentley joined Rovers initially on loan from Arsenal with a view to inject much needed flair and creativity into the side. He soon found a natural home on the right wing and established a reputation for his set-piece and crossing abilities. In this episode we look at Bentley’s Rovers career, discuss Bentley’s own reflections on the rise and f…

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The one with real CX research - Nicole Kyle Managing Director CMP E169 32:02

3M ago32:02

32:02

🎤🎞️Customers, Self Service, AI, oh my! “The one with real CX research” with Nicole Kyle Managing Director CMP in CX Passport Episode 169🎧 What’s in the episode?... CHAPTERS 0:00 Introduction 1:48 Origins of Nicole’s curiosity 4:40 Why focus on customer experience research? 7:00 More human psychology in customer experience 8:45 Why don't customers u…

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HEMS Debrief #14 – Dr Jess Devlin

3M ago

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Welcome back to The Sydney HEMS Debrief, now on episode 14! Today, we are joined by Retrieval and Anaesthetic Staff Specialist Dr Jess Devlin, who talks us through one of her most challenging and rewarding cases. Using the case as a springboard, we go on to discuss some of the nuances around, and approaches towards, multi-casualty scenes and consid…

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Mike Green - How he built one of the largest Real Estate brands in the world 34:15

3M ago34:15

34:15

In this episode, Andi and Robbie chat with Mike Green, the owner and managing director of Harcourts International about how he built the brand and turned it into one of the largest Real Estate companies in the world, with almost 1000 locations and over 10,000 staff.על ידי Robbie Lofaro, Andi Kovalcek, Mike Green

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Adrian Knowles - CEO of Harcourts Australia 33:56

3M ago33:56

33:56

In this episode Andi and Robbie chat with Adrian Knowles who is the CEO of Harcourts Australia and one of the youngest CEOs of a national brand in the country. Adrian discusses quick decision making, honesty and how he got to his position.על ידי Robbie Lofaro, Andi Kovalcek, Adrian Knowles

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Muse with Adam Wulf (iPad Pros - 0198) 1:19:12

3M ago1:19:12

1:19:12

Adam Wulf is the developer of Muse. In this episode we will chat about how he uses the iPad and do a deep dive into Muse. Early episodes with chapter markers are available by supporting the podcast at www.patreon.com/ipadpros. Early episodes are also now available in Apple Podcasts! Show notes are available at www.iPadPros.net. Feedback is welcomed…

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Episode 18 - Brad Friedel 33:01

3M ago33:01

33:01

Brad Friedel is a true Rovers legend in every sense of the word. Described once as a Superman by an opposing manager, Friedel enjoyed a decorated career for Rovers and the US men’s national side. In this episode we discuss Friedel’s best moments, what he meant to the team, and put his career in a wider Premier League context. Friedel vs Manchester …

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The one with CX automation - Jasen Williams Global VP Corporate Marketing Verint E168 32:35

3M ago32:35

32:35

🎤🎞️Get real results and separate hype from reality “The one with CX automation” with Jasen Williams Global VP Corporate Marketing for episode sponsor Verint in CX Passport Episode 168. What’s in the episode?... CHAPTERS 0:00 Introduction 2:26 Power of storytelling in business 6:13 AI allows cost cutting AND better customer experience 10:18 Balancin…

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Goal Setting - How to stay motivated and focused 15:22

3M ago15:22

15:22

In this episode, Andi and Robbie talk about setting goals, staying focused and how to keep the motivation level up.על ידי Robbie Lofaro, Andi Kovalcek

4M ago31:20

31:20

In this episode Andi and Robbie chat with Zac Baker who is only 25 but is already the sales manager of the fastest growing Real Estate agency in the country. They talk about his journey, how he got into the business and how he quickly moved into his new role, managing nearly 100 people!על ידי Robbie Lofaro, Andi Kovalcek, Zac Baker

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