No More Pissed Off Patients

Dental Practice Heroes

Have you ever wondered if setting firm boundaries with patients might actually backfire? Join me, Dr. Paul Etchison, as I recount my personal journey through the tumultuous waters of patient management in our dental practice after deciding to go out of network with Delta. This change was intended to empower our team and eliminate disrespectful behavior, but instead, we faced an overwhelming surge in negative interactions and one-star reviews. Reflecting on these challenges, I question whether our previous, more accommodating approach was better at preserving patient loyalty and harmony.

Text us your feedback! (please note: we cannot respond through this channel))

Please leave a review on whatever app you are listening on! It only take a moment and would make such a difference to our growth!

the DPH Hero Collective will teach you how to work less days, make more money, and achieve the life/work balance you've always wanted by giving you a scaleble business, instead of a job.
You will get:
✓Comprehensive Training to level up your team and practice

✓Live Monthly Webinars to make sure you are moving forward

✓Live Question and Answer Sessions to get you help when you need it

✓A Community of practice owners to support and cheer you on

✓System and Protocol Documents to Edit, to standardize your operations

And Remember, we are actual dentists! At DPH, we don't coach you on anything we haven't personally accomplished ourselves.

Visit www.dentalpracticeheroes.com to Learn more.

פרקים

1. No More Pissed Off Patients (00:00:00)

2. Handling Upset Patients in Dental Practice (00:00:02)

3. Effective Complaint Management in Dental Practice (00:12:57)