1366: Why Monitoring is Essential to Digital Customer Experiences

The Tech Talks Daily Podcast

We’re in the midst of an information revolution, and monitoring is at the center of it. Businesses are moving from asking, “What happened?” to predicting what’s coming, solving problems before they start and using data to unlock opportunities.

The COVID-19 pandemic accelerated a change already well underway in customer experience – namely that the digital experience is now inseparable from the customer experience. An effective business strategy now relies on a seamless customer experience.

Mark Banfield, CRO LogicMonitor, joins me on Tech Talks Daily to discuss what this looks like in a post-COVID-19 world and how effective monitoring is essential to maintaining the digital customer experience.

Artificial intelligence and machine learning turn from sci-fi to everyday realities, LogicMonitor's technology is enabling businesses to see what’s coming before it happens. They collaborate closely with our customers to understand their risks and anticipate their needs, providing insights that unlock their vision.

We discuss how effective monitoring is essential to maintaining the digital customer experience. We also discuss why it's more important than ever to ensure your applications, tools, and services are available for your remote workforce.